2/10 Horrible
Reema D.
17 avr. 2024
Les points faibles : Propreté
Unpleasant and Dirty apartment
I have been a long time user of VRBO but this was my first worst experience.
The photos and description in the listing were misleading (apartment was filled with cobwebs, mold smell, gnats, dirty windows, outdoor furniture in "so called garden" was not usable, bathroom 2 was in outhouse and dirty). The shower faucets in the bathroom were temperamental constantly switching between scalding hot water to cold. The AC was not working.
I had tried to communicate with the property manager and asked 3 questions the response I got was that " I am sorry but I am not able to assist you the whole day" - It was a long flight to get to Rome and did not appreciate unfriendly response. In the amenities listed there was no paper towels or soap for dishes provided. The dishes & utensils were not clean. It is very unsafe for families with younger kids as the staircase to the loft area had no guardrails. The listing does not mention about the "Rome city tax" it was after the second installment I was told there is additional city tax. Location is ok, but noisy apartment complex. It was certainly an unforgettable experience !
Reema D.
Séjour de 3 nuits en mars 2024