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Avis sur North Bay Inn Santa Rosa

2 out of 5
North Bay Inn Santa Rosa
1875 Mendocino Ave, Santa Rosa, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 267 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 434 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 204 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1000." "

8,6/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Louise

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Réponse de anil le 15 mai 2018
Thank you.

10/10 Excellent

Michel

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Vero, Paris

Chambre propre mais il ne faut pas être très regardant. Bien placé et pratique quand on visite Monterrey

8/10 Bien

Karine, Montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent rapport qualité/prix
Séjour d'une nuit dans cet hôtel, nous avons apprécié la proximité de la marina juste en face. Propreté et installation, rien à redire, tout était propre, fonctionnel et confortable. Je le recommanderais et y retournerais sans hésiter.

4/10 Médiocre

Francine, Rosemère

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Petit motel sans plus
Petit motel juste correct à un prix trop élevé. Il faut souligner la propreté de la chambre.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Motel très propre confortable et bien situé. Aucune critique.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon rapport qualité prix.
Petit motel géré par une famille très attentionnée. 2.5 km du centre-ville.

6/10 Satisfaisant

Alexandra

Séjour de 2 nuits en mars 2024
Réponse de Sam le 18 avr. 2024
HiThanks for your review. Have a great one! Sam

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sam le 12 mars 2024
Hi DennisIO hope everything was to your liking and comfort and that your stay was a pleasant and enjoyable one. Thank you for taking the time to give us a rating, its very much appreciated. Look forward to seeing you again very soon. Be safe. Sam

8/10 Bien

Lorene

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
A somewhat noisy experience. Wish I had a room away from occupants nearby. Otherwise clean and comfortable.
Séjour de 1 nuit en février 2024
Réponse de Sam le 26 févr. 2024
Hi LoreneThanks for your review. I am sorry the neighbors were noisy. Had you called us we could have moved you to a different room. I hope you have a great week ahead. Sam

10/10 Excellent

Amalia

Séjour de 1 nuit en février 2024
Réponse de Sam le 24 mars 2024
Hi AmaliaThanks for your review of the NBI in Santa Rosa. I hope your stay was a comfortable one and that everything was to your liking. I hope you have a great week ahead and we look forward to seeing you again very soon. Sam

10/10 Excellent

CJ, Kelseyville

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staying at this property was nice, the most important impression that I got while staying at the property is that the owners actually CARE about the property - the evidence is all around in the level of maintenance and upkeep. This property is nice, clean and well kept - I would not hesitate to recommend this property.
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 19 févr. 2024
Hi CJThis is a family run business and we care very much for the property and the comfort of our guest staying here. I really appreciate your kind comments and we look forward to seeing you again here very soon CJ. Have a great week ahead and stay safe. Sam

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 18 janv. 2024
Hi JuanThx for your 10* rating and for staying at the NBI. I hope everything was to your liking and comfort, hoping to see you again very soon. Have a great week ahead. Sam

6/10 Satisfaisant

CoRina

Les points faibles : Propreté
The tv remote and tv did not work. I couldn't watch tv without a big square in the middle of the screen. Also, a week later and my $100 deposit is not refunded, but no explanation why. Not sure I will stay again.
Séjour de 1 nuit en décembre 2023
Réponse de Sam le 18 déc. 2023
Hi CoRinaThanks for your 3 star rating. I am sorry the tv did not work. Upon checking the front office was not notified that the tv was not working and so we would not have known this if it was not made aware to us. The deposit can taken up to 10 working days to reflect in your account. After checking I can see it was refunded to you a few days ago. Have a great week ahead and stay safe. Sam

4/10 Médiocre

Rodrigo

Séjour de 1 nuit en décembre 2023
Réponse de Sam le 18 déc. 2023
Hi RodrigoThanks for your review. I am sorry the service you received was 'poor'. I am not sure why this was the case as nothing was reported to us by you upon check in or check out. Have a great week ahead. Sam

10/10 Excellent

Elinor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value
The room was exactly like the pictures shown here. Our room looked new and clean. The hotel is walking distance (within 5 minutes) to many restaurants and a community grocery store. We will stay here again!
Séjour de 1 nuit en novembre 2023
Réponse de Sam le 19 nov. 2023
Hi ElinorThanks for your glowing review of the hotel. We hope you enjoyed your stay with us and look forward to seeing you again. Have a great week ahead and stay safe. Sam

10/10 Excellent

RICK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff and immaculate room
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 6 nov. 2023
Hi RickThanks for your 5 star rating of your stay here at the North Bay Inn in Santa Rosa. I hope everything was to your liking and comfort. We hope to see you again very soon. Have a great week ahead and stay safe. Sam

10/10 Excellent

Kimbra

Séjour de 2 nuits en octobre 2023
Réponse de Sam le 26 oct. 2023
Hi KimbraThanks for your review of your stay here with us. We hope everything was to your liking. Thanks and we look forward to seeing you again.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Good location with restaurants within walkable distance.
Séjour de 3 nuits en octobre 2023
Réponse de Sam le 20 oct. 2023
HelloThanks for your review. We look forward to seeing you again. Have a great week ahead. Sam

10/10 Excellent

Al

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Sam le 13 oct. 2023
Hi AlThanks for your review of 10 stars. We appreciate this very much and look forward to seeing you again very soon. Have a great weekend ahead and stay safe.

8/10 Bien

Hartmut

Les points forts : Propreté, personnel et service, équipements
on the whole: ok
Séjour de 2 nuits en septembre 2023
Réponse de Sam le 24 sept. 2023
Hello HartmutThanks for your review of your stay here with us at the North Bay Inn in Santa Rosa. I appreciate the time taken in you doing this. I hope your stay was a pleasant and comfortable one. We look forward to seeing you again in the very near future. Have a great weekend and enjoy the rest of the week. Stay safe, Sam

10/10 Excellent

Lynne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stop for our trip
Great little place. Super clean and very friendly.
Séjour de 2 nuits en septembre 2023
Réponse de Sam le 12 sept. 2023
Hi LynneThanks for staying with us for 2 nights and for taking the time to give us a very high rating. It's greatly appreciated and we hope to see you both again if your ever coming down this way. Have a great week ahead, stay cool and be safe. Sam

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Very clean.
Séjour de 3 nuits en août 2023
Réponse de Sam le 3 sept. 2023
Hi LindaThanks for your review, its greatly appreciated. We aim hard to ensure guest satisfaction and room cleanliness. Have a great week ahead and see you again soon. Take care, Sam.

10/10 Excellent

Cathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean basic hotel with friendly check in. I’ve stayed before and plan on coming back.
Séjour de 1 nuit en août 2023
Réponse de Sam le 30 août 2023
Hi CathyThanks for your review. We love customers who come back top us time and time again. I hope everything was to your utter satisfaction and comfort. Wishing you a pleasant week ahead. Stay safe and see you again next year. Sam

8/10 Bien

Beth

Voyage en famille
Les points forts : Propreté et personnel et service
Our room was large and very clean. There were some places to eat within walking distance. Right on a main street, so a lot of road noise at all hours.
Séjour de 1 nuit en août 2023
Réponse de Sam le 30 août 2023
Hello BethThanks for your review of the North Bay Inn. I appreciate you noticing the rooms were very clean as we strive hard to achieve this. The location of the property is on a main road so noise levels can vary. I am sorry if this was not to your liking. I hope you have a great week ahead and look forward to seeing you again in the near future. Thanks again. Take care. Sam

8/10 Bien

Mari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
アーリーチェックインは$25で対応してもらった。
Séjour de 1 nuit en août 2023
Réponse de Sam le 26 août 2023
Hello MariThanks for your review of the North Bay Inn. I am sorry that you had to pay 25.00 for early check in as you were checking in 4 hours before actual check in time. When requested you were more than happy to pay this than wait for the actual check in time. I hope your stay was a pleasant one nonetheless. Have a great weekend. Stay safe. Sam

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and updated
Easy to find. Rooms were spacious and clean. We arrived late and had paid in advance for two trims. Seemed to through the staff off a bit at checkin. They didn’t provide the wifi password and didn’t have the coffee setup the next morning.
Séjour de 1 nuit en juillet 2023
Réponse de Sam le 25 juil. 2023
Hello JenniferThanks for commenting on the rooms being spacious and clean as we try to maintain high standards. Our check in staff did as they should have be checking in quests according to the names on the reservation. I am sorry if this caused you an inconvenience. As we have in room coffee we do not provide coffee in the lobby. Again I am sorry if you did not see the coffee maker in your room. Hope to see you again, have a great rest of your week and stay safe wherever you are. Sam

8/10 Bien

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service and staff were excellent. Room was huge, even with two queen beds. Bathroom was decent. Only thing stopping me from giving 5 stars were the beds. They were rock hard and very uncomfortable.
Séjour de 1 nuit en juillet 2023
Réponse de Sam le 18 juil. 2023
Hi ChrisThanks for your review. I am sorry the beds were not as comfortable as expected and we will address this asap. I hope the stay was to your liking nonetheless. Hope to see you again soon. Have a good week. Sam

8/10 Bien

DARA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location
Séjour de 4 nuits en juillet 2023
Réponse de Arti le 7 juil. 2023
Hello DaraThanks for your review. I Thank you for picking up on the place being remodeled as we try to stay up to date with other properties. we look forward to seeing you again. Have a great week ahead and stay safe. Sam

8/10 Bien

Ginger

Les points forts : Propreté et personnel et service
The check-in was easy and smooth. We didn’t even think to ask, but the gentleman switched our room to one further away from the road so it would be quieter. The room was plain but clean. Beds were a bit more firm than what I like, but better than too soft. Walls are thin and we could hear people talking and a child being loud, but they didn’t stay up too late. For such a small basic place, I was impressed they had good wi-if, a hair dryer, iron, microwave, fridge and coffee maker. They do need to update their Google Map description which said “free breakfast” but there isn’t any. It was worth the price for a small budget motel.
Séjour de 2 nuits en juin 2023
Réponse de Sam le 5 juil. 2023
Hi GingerThanks for your review of the NBI, it's greatly appreciated. I am not sure why google maps states that we offer breakfast when we do not. I will rectify this. I hope your stay was a pleasant and comfortable one. We look forward to seeing you again very soon and wish you a pleasant week ahead. Stay safe. Sam

8/10 Bien

Emanuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicely updated rooms
Its obvious this place is remodeled, nice appointments and clean. Stay was good here, unfortunately i did hear someone snoring in the next room, it was faint but im sensitive to thay stuff though but it woke me up several times. Otherwise would have been quiet.
Séjour de 1 nuit en juin 2023
Réponse de Sam le 27 juin 2023
Hi EmanuelThanks for your review. I thank you for picking up on the place being remodeled as we try to stay up to date with other properties. I am sorry that you did not have a comfortable sleep. We look forward to seeing you again. Have a great week ahead and stay safe. Sam

8/10 Bien

Linda

Les points forts : Propreté et personnel et service
Needs more TV channels. In process of upgrading rooms. Staff polite and eager to please.
Séjour de 1 nuit en juin 2023
Réponse de Sam le 26 juin 2023
Hi LindaThanks for your review of the NBI in Santa Rosa. I am pleased that the staff were eager to please as we always like to ensure a high level of service. The TV channels are plenty and wide with over 100+. We hope to see you again. Have a great week ahead and stay safe. Sam

8/10 Bien

Dori

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Sam le 23 juin 2023
Hi DoriThanks for your star rating, its greatly appreciated. I hope your stay was a pleasant one. I wish you a great weekend ahead. Stay safe. We look forward to seeing you again. Sam

8/10 Bien

jarvais

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience even had issue with property left they handle it very professionally.
Séjour de 1 nuit en juin 2023
Réponse de Sam le 22 juin 2023
Hello JarvaisThanks for your review of the NBI in Santa Rosa. I hope your stay was a comfortable and pleasant one. I am sorry for any issues you may have experienced in our care of you. We hope to see you again very soon. Have a great week ahead and stay safe. Sam

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly, room was comfortable and clean.
Séjour de 1 nuit en mai 2023
Réponse de Sam le 20 juin 2023
Hi RobertThanks for your review and comments regarding your stay at the NBI in Santa Rosa. We hope you had a pleasant stay with us. Have a great week ahead, See you again soon! Stay safe, Sam.

10/10 Excellent

Michael

Séjour de 1 nuit en juin 2023
Réponse de Sam le 10 juil. 2023
Hi MichaelThanks for your 5 star rating of the NBI and thank you for staying with us. I hope everything was to your liking and your stay was a pleasant and comfortable one. We wish you a fabulous onward journey and hope to see you again very soon. Have a great week ahead and stay safe. Sam

10/10 Excellent

Tyler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very friendly.
Séjour de 1 nuit en juin 2023
Réponse de Sam le 13 juin 2023
Hi TylerThanks for your star rating of the NBI. We appreciate your feedback. I hope your stay was a pleasant and comfortable one. We look forward to seeing you again. Have a great week ahead and stay safe as always.

8/10 Bien

Lynn

Voyage d’affaires
Les points forts : Propreté
It was a convenient and expensive location.
Réponse de Sam le 12 juin 2023
Hi LynnThanks for your review and for staying at the NBI in Santa Rosa. I hope your stay was a pleasant and comfortable on. Hope to see you again in the very near future. Have a great week ahead. Stay safe. Sam.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, quiet, comfortable, in beautiful area!
The North Bay Inn was just what was described on Hotels.com. It was an excellent, quiet, centrally located, very clean, remodeled, right across the street from an excellent coffee and breakfast place. The room we stayed in was just recently painted and remodeled and was very sparsely furnished, but had everything we needed and wanted. The air conditioner/heater was quiet, the shower had this excellent glass sliding door, a mirror that lit up, did I say it was clean? Yes, very.
Séjour de 1 nuit en mai 2023
Réponse de Sam le 8 mai 2023
Hello PatriciaThanks for your review of the NBI in Santa Rosa. I am pleased with the many positive comments about your stay. I hope you will come to the NBI again for future stays and very much appreciate your feedback. Have a great week ahead and stay safe, Sam

4/10 Médiocre

Alfredo

Les points faibles : Personnel et service et équipements
Séjour de 1 nuit en mars 2023
Réponse de Sam le 24 avr. 2023
Hello AlfredoThanks for your review and star rating. I think its very unfair to leave a star rating with no comments or justifications for this. I wish you a pleasant week ahead. Stay safe, Sam.

10/10 Excellent

Andrew

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful, friendly owner, and wonderful, clean place. We had a nice stay!
Séjour de 1 nuit en mars 2023
Réponse de Sam le 28 mars 2023
Hello AndrewThanks for your review of your stay here at NBI, we greatly appreciate your star rating. I hope your stay was a comfortable and enjoyable one. We look forward to seeing you again and wish you a pleasant and safe week ahead. Sam.

2/10 Horrible

Linda

Séjour de 4 nuits en février 2023
Réponse de Sam le 25 mars 2023
Hello LindaI am sorry your stay was not as you had expected. I wish you a pleasant weekend ahead. Stay safe. Sam

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Sam le 26 févr. 2023
Hello AnonymousI am sorry if the stay was 'terrible' as you state in your review. But not saying who you are or when you stayed makes it very difficult for the hotel to address your feedback. Wishing you a pleasant week ahead. Sam

10/10 Excellent

Tiffany

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don’t let exterior or 2 stars dissuade you this charming motel is completely updated with new flooring, king bed, huge barn door shower & smart mirror. Large room great amenities great price and CLEAN smiles to share 😎
Séjour de 1 nuit en février 2023
Réponse de Sam le 19 févr. 2023
Hi TiffanyThanks for your glowing review of your stay here with us, we really appreciate the time taken by you to tell us about your fantastic and happy stay with us. Have a great weekend ahead and stay safe. Sam

10/10 Excellent

Mariam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice little Inn
Séjour de 1 nuit en janvier 2023
Réponse de Sam le 31 janv. 2023
Hi MariamThanks for your review. I hope everything was to your liking and satisfaction. We hope to see you again soon. Have a great week ahead and stay safe. Sam

10/10 Excellent

Junhan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 2 nuits en janvier 2023
Réponse de Sam le 21 janv. 2023
Hi JunhunThanks for your 5* review of your stay with us. I hope your stay was pleasant and comfortable. We look forward to you coming again when in the area. Have a great weekend ahead. Stay safe. Sam

10/10 Excellent

Julia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great! Close to everything you need. Rooms are very clean and big.
Séjour de 1 nuit en décembre 2022
Réponse de Sam le 31 déc. 2022
Hi JuliaThanks for your review of the NBI. I appreciate your comments on the room being clean as we always strive to achieve this. We look forward to seeing you again and wish you a pleasant weekend ahead. Stay safe. Sam

10/10 Excellent

Julia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are big very clean and close to everything you need. Staff are very friendly and accommodating.
Réponse de Sam le 27 déc. 2022
Hi JuliaThanks for reviewing the NBI in Santa Rosa. It's always a pleasure to have you stay with us. I hope everything was to your comfort and satisfaction. Have a fabulous week ahead, stay safe and please do come back again. Sam

10/10 Excellent

ben

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good
Réponse de Sam le 17 déc. 2022
Hi BenThanks for your review of the NBI and for taking the time to give us a 5 rating. We really appreciate it. I hope everything was to your liking and complete satisfaction. We hope to see you again. Have a great weekend and stay safe. Sam