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Avis sur Hyatt Regency Rochester

3.5 out of 5
Hyatt Regency Rochester
125 East Main Street, Rochester, NY

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 415 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 157 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 84 avis sur 1000." "

8,2/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

HELENE

Voyage en couple
Les points forts : Propreté
Non accès à la terrasse. Non accès au balcon de la piscine. Tourbillon fermé. Une seule débarbouillette pour 2 jours. N'avons pas eu la chambre sélectionné au départ.
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Benoit, Montréal

Voyage en groupe
Terrasse de la piscine et spa fermé, salle de bain petite , l’hôtel est mieux sur les photos qu’en réel , prix élevé.
Séjour de 1 nuit en août 2023

2/10 Horrible

Nathalie

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de trois nuits et impossible d’avoir un room service et des odeurs désagréables dans la chambre
Séjour de 3 nuits en avril 2023

10/10 Excellent

Dwayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Frank

Voyage en couple
Les points forts : Équipements
We were placed next to a staff area. Noise was disruptive the entire night. The creaning crew got started very early and we could hear them each morning. The sound-proofing for the room was completely unacceptable. Other than that, it was a nice room, clean enough, excepting the leak in the shower. Just not what was expected for the price paid.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

8/10 Bien

monika

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Ilyssa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff honestly could not have been nicer so none of this is their fault. The hotel is pretty run down for a Hyatt. The room was worn and dirty. Scratches on the furniture. Holes in the chair. The elevator didn’t work so we had to walk 5 flights to get our car from the garage. Not easy with luggage and a stroller. We paid for the breakfast and the whole situation was so sad. It was a makeshift buffet with stale pastries and most of the trays were empty. They had a regular kitchen toaster and toast and bread for everyone eating there to use. There was one poor guy working there and he was waiting tables, seating people, cleaning, and I think even making the food. They advertise Starbucks but it definitely shut down and they opened a more disappointing coffee bar. The front desk had a pile of boxes stacked around a random corner. Apparently maid service is upon request but we were never told that so nobody made up our room the first day which took us by surprise. I’d stay somewhere else if you can.
Séjour de 3 nuits en avril 2024

8/10 Bien

Todd

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool and fitness center were very helpful features. The facility is a bit dated and the breakfast options were hard to figure out.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Sari, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and friendly and informative staff!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location.

10/10 Excellent

Robin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly, knowledgeable staff. Very clean facilities inside and out. Pool and weight room included. Only downside was limited food menu options on site.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Patricia

Voyage en famille
Excellent hotel.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So clean and beautiful
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Johnny

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I knew from the day I got in that I would need to do laundry. I asked the front desk for a laundry bag and slip every day, and it took 5 days for them to get those to me. Water damage in the bathroom because the shower does doesn't close. Room was quite dusty overall. Had clearly not been thoroughly cleaned as there was also some kind of confetti or glitter around in the room.
Séjour de 7 nuits en mars 2024

4/10 Médiocre

Zachary

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Not enough towels in room, no housekeeping, very limited staffing all the time. Breakfast is overpriced and average at best. Nothing remarkable at all.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Christina

Price was good. It was ok. Check in slow. Requested towels that never showed up. The noise from the adjoining room, hallway, elevator dinging, and AC that sounded like a train….well sleep was elusive. Starbucks advertised on their station and on signs but gone. The breakfast was super slow. I would stay again if necessary but def ask for a non- adjoining room and one away from elector. I’d know to skip their breakfast. The lobby needed a better cleaning. Coffee all over, garbage pails busting over…just seemed like a lack of care. Most employees were working hard but breakfast service def needed more.
Séjour de 2 nuits en mars 2024

8/10 Bien

Vicky L

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was great! Nice rooms, the staff was great!
Séjour de 4 nuits en mars 2024

10/10 Excellent

sarah

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a pleasure staying at the Hyatt
Séjour de 1 nuit en mars 2024

10/10 Excellent

Daveri

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked this for a concert as the venue was right across the street. It was a really nice hotel and the breakfast was delicious. Even though I had to pay and it wasn’t included, it was really good.

6/10 Satisfaisant

Stefanie

Voyage en famille, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was fine but restaurant options were limited and unclear.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Josephine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

4/10 Médiocre

patrick

Les points forts : Personnel et service
Pool was not available because it was getting fixed…I said I needed a pool because it was one of the reasons I booked the hotel. It would be convenient because I have small children. I asked for compensation and they told me I could cancel my reservation if I wanted too. I told them it was very hard for me to do that because I was already at the hotel with my family. It is hard to book and relocate your family at the very last minute, especially since I have already unloaded all my luggage and checked in. They gave me some excuse about how I should have checked the company’s website and that it states that the pool is under renovations on the website. I have gotten a email today from Expedia saying that the pool was good and to pack my bathing suit. I figured they would compensate something. Parking or breakfast but they did not offer anything and it was just a big inconvenience.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel
Séjour de 1 nuit en mars 2024

8/10 Bien

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and i stayed here for a conference being held in the ballroom. Keep in mind, breakfast is not included but reasonably priced compared tp other hotels. Only complaint is that our room was not well lit (small desk lamp and small, mounted lights between beds). Doors into lobby from public parking garage are locked at certain times and only accessible with room key and security is prompt to deal with unwanted individuals.

10/10 Excellent

Ronnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanx
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have charges on my bill that I need a receipt for and it is impossible to contact the hotel direct
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Lance

Les points forts : Propreté
Terrible WiFi connection
Séjour de 5 nuits en février 2024

2/10 Horrible

Sarah

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I cannot believe the Hyatt organization allows this place to operate under the Hyatt name!! First room had two lamps that didn’t work and the vanity in the bathroom was damaged. The second room was dusty with cobwebs everywhere, damaged curtains, shower was the size of a port a potty and the door to the ac unit was hanging off. The room was stocked with one washcloth and when we asked for more towels from the housekeeper that was cleaning the next room, we were told to call the front desk- couldn’t even provide a washcloth from the cart. Stay away from this place!
Séjour de 1 nuit en février 2024

4/10 Médiocre

Gretchen

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
For a large name brand, very disappointed. Hard to find the entrance to the hotel and parking was not straightforward, bathroom cold water did not work and ceiling was stained. Toiletries were very poor quality. Advertised hotel restaurant was closed and only the bar had food for dinner. Pool was closed and room did not have a tub.
Séjour de 2 nuits en février 2024

10/10 Excellent

Paul

Séjour de 1 nuit en février 2024

10/10 Excellent

Michele E.

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was swanky. A nice surprise.
Séjour de 1 nuit en février 2024

10/10 Excellent

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time visiting Rochester and enjoyed our stay at the Hyatt. Its convenient location puts you in walking distance to a lot of opportunities for shopping, dining and entertainment. Would book again.
Séjour de 2 nuits en février 2024

8/10 Bien

domenic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Came back from a concert yesterday and wanted to have a coffee before going to my room and there was nothing there, containers empty. Pillows in our room were very uncomfortable. Hard time sleeping and woke up with a soar neck.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Vicky L

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 4 nuits en février 2024

8/10 Bien

branden a

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

jenny

Séjour de 2 nuits en février 2024

8/10 Bien

Darrell

Séjour de 1 nuit en février 2024

10/10 Excellent

Allissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to locate, friendly staff, multiple dining options.
Séjour de 2 nuits en février 2024

10/10 Excellent

angelica

Séjour de 2 nuits en février 2024

2/10 Horrible

Raymond

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
We only chose them because it was downtown with an indoor pool. Something I like to do with my son from time to time upon arrival they mentioned the pool was open until 11pm with no mention that it was broken. We had dinner and walked down to pool only to find it was out of service. The staff was ver nice when I complained and said they’d add me to the Hyatt membership with points but I never received an email. One positive was when we dinned for breakfast. Alina S. Was a wonderful waitress and very enjoyable company.
Séjour de 1 nuit en février 2024

2/10 Horrible

Janet Marie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The was a panhandler in the middle of the lobby. It was around 7pm. No one noticed him until I pointed him out. My shower didn’t work and it isn't the vleanedt hotel I have been in
Séjour de 2 nuits en février 2024

10/10 Excellent

Lauren

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Timothy

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Antonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Tikiya

Voyage d’affaires
Les points forts : Personnel et service
Limited dining options and not in walking distance to restaurants and shop
Séjour de 3 nuits en janvier 2024

8/10 Bien

edward

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024