Avis sur Iberostar Tucán - All inclusive
Iberostar Tucán - All inclusive
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO
Avis
8,6
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage en couple
9 déc. 2023
Les points forts : Personnel et service et équipements
Séjour de 7 nuits en décembre 2023
10/10 Excellent
Gregory
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregory
Séjour de 9 nuits en novembre 2023
10/10 Excellent
Aurelien
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel parfait pour un séjour sur la Rivieria Maya
Aurelien
Séjour de 9 nuits en octobre 2023
10/10 Excellent
Sylvie
Voyage en groupe
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Sylvie
Séjour de 11 nuits en octobre 2023
10/10 Excellent
Sandrine
Voyage en famille, Voyage en groupe
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Osmose avec la nature
Sandrine
Séjour de 11 nuits en octobre 2023
10/10 Excellent
Sylvie
Voyage en groupe
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour inoubliable
Sylvie
Séjour de 11 nuits en octobre 2023
10/10 Excellent
Christophe
Voyage en famille
20 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christophe
Séjour de 9 nuits en août 2023
6/10 Satisfaisant
Yannick
Voyage en famille
24 avr. 2023
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Yannick
Séjour de 14 nuits en avril 2023
10/10 Excellent
Marie-Eve
Voyage en famille
4 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie-Eve
Séjour de 6 nuits en février 2023
10/10 Excellent
Jacqueline, Montreal
Voyage en famille, Voyage en groupe
7 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacqueline
10/10 Excellent
Myriam
Voyage en couple
29 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Myriam
6/10 Satisfaisant
TARIK
Voyage en famille
15 août 2022
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
TARIK
Séjour de 3 nuits en août 2022
10/10 Excellent
Jérome
5 août 2022
Jérome
Séjour de 9 nuits en juillet 2022
10/10 Excellent
Voyageur vérifié
Voyage en famille
1 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en juillet 2022
10/10 Excellent
Nisrine
Voyage en famille
27 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nisrine
Séjour de 14 nuits en mai 2022
10/10 Excellent
Paul
24 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 1 nuit en mai 2022
8/10 Bien
Nicole
Voyage en famille
5 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 7 nuits en avril 2022
4/10 Médiocre
Sylvianne
Voyage en couple
3 avr. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Sylvianne
Séjour de 1 nuit en mars 2022
8/10 Bien
Mario
Voyage en couple
1 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mario
Séjour de 7 nuits en mars 2022
8/10 Bien
Valerie
Voyage en couple
23 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valerie
Séjour de 10 nuits en mars 2022
10/10 Excellent
Jessica
9 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jessica
Séjour de 3 nuits en février 2022
2/10 Horrible
Jacqueline
30 déc. 2021
Jacqueline
Séjour de 8 nuits en décembre 2021
10/10 Excellent
Olivier
Voyage en famille
11 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olivier
Séjour de 10 nuits en novembre 2021
10/10 Excellent
kevin
20 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien à part la clientèle
kevin
Séjour de 3 nuits en juillet 2021
10/10 Excellent
Yevgeniy
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yevgeniy
Séjour de 7 nuits en avril 2024
10/10 Excellent
Jane
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jane
Séjour de 7 nuits en avril 2024
Réponse de Quality Manager le 17 avr. 2024
We would like to express our appreciation for your kind words and positive rating of Iberostar Tucan & Quetzal. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,
10/10 Excellent
Anthony
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 5 nuits en avril 2024
Réponse de Quality Manager le 17 avr. 2024
We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,
10/10 Excellent
Florian
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Florian
Séjour de 4 nuits en avril 2024
8/10 Bien
Srinivas
Voyage en famille avec de jeunes enfants, Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Srinivas
Séjour de 4 nuits en avril 2024
Réponse de Quality Manager le 17 avr. 2024
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
10/10 Excellent
ashwini
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ashwini
Séjour de 4 nuits en avril 2024
Réponse de Quality Manager le 17 avr. 2024
We would like first and foremost to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,
10/10 Excellent
Ben
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ben
Séjour de 4 nuits en avril 2024
Réponse de Quality Manager le 11 avr. 2024
We would like first and foremost to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,
10/10 Excellent
Katelyn
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katelyn
Séjour de 5 nuits en avril 2024
Réponse de Quality Manager le 9 avr. 2024
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Tucan & Quetzal and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,
10/10 Excellent
Chad
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chad
Séjour de 5 nuits en mars 2024
Réponse de Quality Manager le 9 avr. 2024
It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Tucan & Quetzal.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,
10/10 Excellent
Mattie
Voyage en couple
25 mars 2024
Mattie
Séjour de 4 nuits en mars 2024
Réponse de Quality Manager le 25 mars 2024
First of all, we want to thank you for choosing Iberostar Tucan & Quetzal for the second time. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,
8/10 Bien
Lawrence
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 7 nuits en mars 2024
Réponse de Quality Manager le 25 mars 2024
Your review of Iberostar Tucan & Quetzal is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,
10/10 Excellent
Nancy Victoria
Voyage en famille
22 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nancy Victoria
Séjour de 3 nuits en mars 2024
Réponse de Quality Manager le 25 mars 2024
We thank you for choosing Iberostar Tucan & Quetzal as host of your recent vacations.Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,
10/10 Excellent
TRACY Lynn
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TRACY Lynn
Séjour de 6 nuits en mars 2024
Réponse de Quality Manager le 25 mars 2024
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,
10/10 Excellent
Carmen
8 mars 2024
Carmen
Séjour de 3 nuits en mars 2024
8/10 Bien
Aya
Voyage en groupe
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aya
Séjour de 4 nuits en février 2024
Réponse de Quality Manager le 12 mars 2024
Your review of Iberostar Tucan & Quetzal is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our Resort. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We look forward to welcoming you back again soon.Best Regards,
10/10 Excellent
Lucinda
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lucinda
Séjour de 5 nuits en février 2024
Réponse de Quality Manager le 4 mars 2024
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,
4/10 Médiocre
oleg
Voyage en famille
27 févr. 2024
Les points forts : Personnel et service
oleg
Séjour de 4 nuits en février 2024
Réponse de Quality Manager le 28 févr. 2024
Thank you for sending us your feedback.First and foremost, we sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, allow us to mention that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.We hope to have the pleasure of your company in the not too distant future and we are very grateful for your opinion.Best regards,
2/10 Horrible
euris
Voyage en couple
27 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
euris
Séjour de 3 nuits en février 2024
Réponse de Quality Manager le 28 févr. 2024
Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review.We are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.On the other hand, we are very surprised to read about an issue regarding bed linen. Cleanliness is one of the most important aspects of our hotel. We always strive to ensure that our guests have a comfortable stay in a spotless environment. We apologize that you did not receive this impression. In the unusual circumstances of finding a discrepancy in our services, we would urge a guest to advise our team who will correct it immediately.Please rest assured that we have taken your concerns seriously and we hope that you will allow us another opportunity at one of our hotels in the future.Best regards,
8/10 Bien
dina
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
dina
Séjour de 7 nuits en février 2024
Réponse de Quality Manager le 26 févr. 2024
First of all, we want to thank you for choosing Iberostar Tucan & Quetzal once again. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Likewise, we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,
10/10 Excellent
Itay
Voyage en famille avec de jeunes enfants
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Itay
Séjour de 4 nuits en février 2024
Réponse de Quality Manager le 26 févr. 2024
We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Tucan & Quetzal. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,
10/10 Excellent
Marie Elaine
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie Elaine
Séjour de 7 nuits en février 2024
Réponse de Quality Manager le 27 févr. 2024
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.On the other hand, we are saddened to know that our nightly entertainment program was not to your liking. We will send your impressions to the proper department. Again we thank you for sharing your observations and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,
10/10 Excellent
Alex
10 févr. 2024
Alex
Séjour de 6 nuits en février 2024
10/10 Excellent
Gloria Kay
Voyage en groupe
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gloria Kay
Séjour de 7 nuits en février 2024
Réponse de Quality Manager le 8 févr. 2024
We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Tucan & Quetzal. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,
8/10 Bien
Laurie Ann
Voyage en famille
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurie Ann
Séjour de 7 nuits en janvier 2024
8/10 Bien
Stephanie, Peoria
6 févr. 2024
Stephanie
Séjour de 9 nuits en janvier 2024
Réponse de Quality Manager le 6 févr. 2024
We thank you for choosing Iberostar Tucan & Quetzal as host of your recent vacations.We are delighted to know that we could satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear. On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction. We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions.Likewise, we appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,
10/10 Excellent
Alexander
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander
Séjour de 6 nuits en janvier 2024
Réponse de Quality Manager le 6 févr. 2024
We would like first of all to thank you for choosing Iberostar Tucan & Quetzal . Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.It is nice to know that you hold us in fond memories and we hope that you visit us again soon.Best Regards,