Avis
8,2
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
26 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
10/10 Excellent
Jean Pierre
5 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne point de chute à Redding
Jean Pierre
Séjour de 1 nuit en décembre 2019
10/10 Excellent
anthony
9 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
the best in town!
anthony
Séjour de 3 nuits en août 2019
8/10 Bien
Patricia, Reno
Voyage en couple
29 mars 2024
Les points forts : Personnel et service
Patricia
Séjour de 1 nuit en mars 2024
8/10 Bien
Malinda
Voyage d’affaires, Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Malinda
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 23 mars 2024
Dear Malinda, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our prices. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Stephen
19 mars 2024
Les points forts : Personnel et service
Stephen
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Stephen, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
christin
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
christin
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 13 mars 2024
Dear Christin, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Aaron
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 11 mars 2024
Dear Aaron, thank you for giving us a lovely review. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Thunderbird Lodge. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations and facilities makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Melissa
Voyage en famille avec de jeunes enfants
24 févr. 2024
Les points forts : Propreté et équipements
Melissa
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Melissa, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Thunderbird Lodge guest experience on your next visit to Redding.Best Regards,Guest Experience TeamThunderbird Lodge
6/10 Satisfaisant
Karen
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Karen, thank you for choosing to stay with us and sharing your feedback. We're pleased to hear that you found your room clean and comfortable. We apologize for the inconvenience caused by the traffic noise and the lack of hot water during your shower. Your comfort is important to us, and we regret that we fell short of your expectations in this regard. We'll investigate these issues further to ensure they are addressed promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more seamless experience on your next visit.Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
David
20 févr. 2024
David
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 23 févr. 2024
Dear David, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and quiet accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our interesting location. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Susan
Voyage avec des animaux de compagnie
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 20 févr. 2024
Dear Susan, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for well-managed and conveniently located accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to review our pleasant services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge
4/10 Médiocre
Laurie
9 févr. 2024
Laurie
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 21 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Kimberly
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 9 févr. 2024
Dear Kimberly, thank you for taking the time to rate your recent stay at our hotel. While it's great to hear that you enjoyed your visit, we are sorry that the faulty heating unit marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue soon, and look forward to welcoming you back to the Thunderbird Lodge.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
John R
Voyage en couple
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John R
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 7 févr. 2024
Dear John, it's our absolute pleasure to know you loved your stay with us at the Thunderbird Lodge. We strive to provide excellent value to our guests through our recently renovated accommodations, central location, and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Redding.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Amie
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amie
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 7 févr. 2024
Dear Amie, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Redding so we can deliver an incredible Thunderbird Lodge guest experience!Best Regards,Guest Experience TeamThunderbird Lodge
6/10 Satisfaisant
Denise
28 janv. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Denise
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 1 févr. 2024
Hi Denise,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the dated condition of our property and the issues with lights not working, as well as the comfort of the bed and pillows. Your concerns are important to us, and we are actively working on addressing these issues to enhance the overall guest experience. On a positive note, we're delighted to hear that the manager was pleasant to deal with. Your satisfaction is our priority, and we hope that you may consider staying with us again in the future, allowing us the opportunity to provide an improved and more comfortable experience. Best Regards,Guest Experience TeamThunderbird Lodge
4/10 Médiocre
Edith
28 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Edith
Séjour de 3 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
4/10 Médiocre
Denise Maureen
27 janv. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Denise Maureen
Séjour de 4 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
4/10 Médiocre
David
Voyage en groupe, Voyage d’affaires
27 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 1 févr. 2024
Hi David,We sincerely apologize for the disappointing experience during your stay, and we appreciate your detailed feedback. It's disheartening to hear about the cleanliness issues, the condition of the furniture, and the disturbances caused by the heater and mini-fridge. Please be assured that we take these concerns seriously, and immediate steps are being taken to address and rectify the issues you encountered. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Regarding breakfast, we apologize for the inconvenience and assure you that we are working to improve our offerings. We value your input, and we hope you might reconsider staying with us in the future, allowing us the opportunity to provide you with a much better experience.Best Regards,Guest Experience TeamThunderbird Lodge
6/10 Satisfaisant
T
Voyage en groupe
11 janv. 2024
Les points faibles : Équipements
T
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 19 janv. 2024
Dear Guest, thank you for sharing your thoughts on your recent stay. We apologize for the inconvenience you encountered, including busy street noises, the absence of a fan in the bathroom, and the limited breakfast offerings. We understand the importance of a peaceful environment and will explore ways to mitigate external noises, as well as pass on your concern about bathroom ventilation to our administration. Your feedback on breakfast is valuable, and we will review our offerings to provide a more satisfying experience. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Thunderbird Lodge.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Sara
Voyage en couple
9 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 11 janv. 2024
Dear Sara, thank you for sharing your positive experience at Thunderbird Lodge during your road trip. We are thrilled to hear that our last-minute accommodations exceeded your expectations, with our clean rooms, friendly staff, and high-quality amenities impressing you massively. Your appreciation for the on-site appliances, pool, and continental breakfast is truly rewarding to hear. We understand the challenges of the noise from the city center and the parking situation on weekends; we will work on rectifying the disturbance caused by these aspects. Your recommendation means a lot to us, and we are delighted to have been a part of your journey. We look forward to welcoming you back and providing you with another marvelous and entirely fulfilling vacation.Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Irvin
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irvin
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 9 janv. 2024
Dear Irvin, thank you for your delightful review! We're thrilled to hear that you love our old-fashioned Thunderbird sign and logo. While we regret the disappointment caused by the temporary closure of the pool, we are pleased to hear your praise for our clean, bright breakfast room and designated parking facility. We are sorry about the noise from motorcycles and airplanes; we will look into improving this aspect of our property. Thank you very much for your review - honest reviews like yours help us improve the service quality for all our guests. We hope to take all measures required to rectify the problematic situation and have you back here as a contended guest! Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Susan
3 janv. 2024
Susan
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 25 janv. 2024
Dear Susan, we are delighted to know that you had an excellent stay with us at the Thunderbird Lodge. Thank you so much for crafting a glowing review of your guest experience at our hotel. We were hoping you could stay here again on your next journey, so let us know when you're passing through Redding to help us set up things even bigger and better.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Frederic
20 déc. 2023
Frederic
Séjour de 4 nuits en novembre 2023
Réponse de Customer Care Team le 26 déc. 2023
Dear Frederic, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Elizabeth
20 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Elizabeth
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 21 déc. 2023
Dear Elizabeth, thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room clean and comfortable. However, we apologize for the inconvenience caused by the broken refrigerator and the dripping hot water faucet in the bathroom. Your comfort is our top priority; please be assured that we will promptly address these maintenance concerns to ensure a more seamless experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Elizabeth
Voyage en famille
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elizabeth
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 19 déc. 2023
Dear Elizabeth, thank you for letting us know you had a great stay at the Thunderbird Lodge. We're glad our accommodations and convenient location close to the brewery impressed you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
David
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 20 déc. 2023
Dear David, we're delighted to hear that you found our hotel a great place to stay for the price. It is pleasing to learn that you enjoyed the cleanliness of our property and our convenient location. We appreciate your understanding regarding traffic noise. Your feedback is important, and we look forward to welcoming you back for another enjoyable stay.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Mitchell
15 déc. 2023
Mitchell
Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 19 déc. 2023
Dear Mitchell, we are happy to have hosted you and served you well at the Thunderbird Lodge. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Steven
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 15 déc. 2023
Dear Steven, thank you for giving us a lovely review. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Thunderbird Lodge. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our quiet, convenient location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Guest Experience TeamThunderbird Lodge
4/10 Médiocre
Ross
1 déc. 2023
Les points forts : Propreté
Not nice
Ross
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 5 déc. 2023
Dear Ross, thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the discrepancy in our lobby hours and the delayed breakfast service. Your feedback is invaluable, and we will review and update our information to ensure accuracy for our guests. We also understand the importance of a quiet environment for a good night's sleep and will explore ways to minimize traffic noise disruptions. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
kelly
26 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kelly
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 29 nov. 2023
Dear Kelly, we are happy to have hosted you and served you well at the Thunderbird Lodge. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Gary
Voyage en couple
24 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 27 nov. 2023
Dear Gary, we appreciate your loyalty and positive feedback about our convenient location, cleanliness, and helpful staff. We apologize for the inconvenience with the hot water faucet and the lack of an additional pillow. Your comments are valuable, and we will address these issues to ensure a more comfortable stay in the future. Thank you very much for your review - honest reviews like yours help us improve the quality of service for all of our guests. We hope to take all measures required to rectify the situation and have you back here as a contended guest! Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
rebecca
Voyage en couple
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
rebecca
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 23 nov. 2023
Dear Rebecca, we are thankful for giving our hotel a splendid rating for our convenient location. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Robert
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 21 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Carolyn
Voyage en couple
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 21 nov. 2023
Dear Carolyn, we apologize for the limitations in our breakfast service. Your comments about the broken waffle/pancake machine and the lack of non-dairy options have been shared with our team for immediate attention. Do not hesitate to let us know about any more improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Norma
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Norma
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 15 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Loren
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mid century somewhat modernized.
Loren
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 15 nov. 2023
Dear Loren, we appreciate your positive feedback on the price as well as the security and convenience of our updated, well-equipped rooms. Your satisfaction is important to us, and we're pleased to hear you found our breakfast options suitable for your needs. Thank you for choosing our hotel, and we look forward to hosting you again for another comfortable stay.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Abraham
10 nov. 2023
Abraham
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 1 déc. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Voyageur vérifié
Voyage en famille
10 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Great Location
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 14 nov. 2023
Dear Guest, thank you for sharing your experience with us. We're pleased to hear that you enjoyed our lovely location and easily accessible surroundings. We apologize for any inconvenience caused by traffic noise and appreciate your suggestion to explore local dining options. We are an establishment that understands our guests' expectations when staying at a hotel, and we aspire to provide an experience beyond that. We look forward to hosting you again for an even more fulfilling experience!Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Maximilian
Voyage en couple
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maximilian
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 14 nov. 2023
Dear Maximilian, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the nearby train sounds marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back.Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Ron
Voyage en famille
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ron
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 14 nov. 2023
Dear Ron, we appreciate your feedback and apologize for any discomfort caused by the desk chair and bed. We will make the necessary improvements to these in-room furnishings. Other than these, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope to have another opportunity to provide you with a more comfortable experience.Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Voyageur vérifié
Voyage en famille
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
James
7 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
James
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear James, we apologize for the inconvenience caused during your check-in due to the parking situation directed by our front desk staff. Your comfort and convenience are important to us, and we will work on training our staff members to ensure a smoother arrival experience for our guests. We appreciate your feedback, and we hope to provide you with a more considerate experience on your next visit.Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
Barbara
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Barbara
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Lori
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lori
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Hi Lori, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Thunderbird Lodge with the finest of our facilities and resources!Best Regards,Guest Experience TeamThunderbird Lodge
6/10 Satisfaisant
Marinda
Voyage en couple
5 nov. 2023
Les points forts : Personnel et service
Marinda
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Hi Marinda, we are excited that you found our stay quite satisfactory. Thank you for praising our kind services and accommodations, but we understand a few of our facilities may not have been up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at the Thunderbird Lodge. We hope to have you join us again so that we can give you a complete guest experience!Best Regards,Guest Experience TeamThunderbird Lodge
10/10 Excellent
Sherry
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherry
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Wendy
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear Wendy, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and affordable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge
8/10 Bien
david
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Budget friendly Hotel and Great Staff
david
Séjour de 4 nuits en octobre 2023
Réponse de Customer Care Team le 3 nov. 2023
Dear David, thank you for your kind comments about our staff and the convenient location of our hotel. We apologize for the inconvenience you encountered with the cable box and the A/C unit. Our maintenance team will address these issues and make the due changes to ensure a more comfortable stay for our guests. We're pleased to know you enjoyed the Mexican restaurant nearby. Your feedback is valuable, and we look forward to serving you better in the future. We are an establishment that understands our guests' expectations when staying at a hotel, and we aspire to provide an experience beyond that at budget-friendly rates. We look forward to hosting you again for an even more fulfilling experience!Best Regards,Guest Experience TeamThunderbird Lodge