Piscine extérieure (ouverte en saison), chaises longues

Avis sur Thunderbird Lodge

2 out of 5
Thunderbird Lodge
1350 Pine St, Redding, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 411 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 372 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 136 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1006." "

8,8/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Très bien, hôtel propre et confortable. Très bon service malgré le Covid.
Séjour de 1 nuit en août 2020

10/10 Excellent

Jean Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne point de chute à Redding
Confortable et bien équipé Bonne situation dans la ville La rénovation est réussie Petit déjeuner Ok même si la machine a pancakes est un peu capricieuse
Séjour de 1 nuit en décembre 2019

10/10 Excellent

anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
the best in town!
Super bien situé...tres propre...dejeuner convenable....a recommandé
Séjour de 3 nuits en août 2019

8/10 Bien

Patricia, Reno

Voyage en couple
Les points forts : Personnel et service
It’s a very convenient and affordable motel when you’re just staying one night. However, the duvet cover on our bed was dirty, the bed itself was fairly uncomfortable, and there was dirt in the corners of the bathroom.
Séjour de 1 nuit en mars 2024

8/10 Bien

Malinda

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean, and an exceptional price for passing through.
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 23 mars 2024
Dear Malinda, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our prices. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Stephen

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Stephen, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

christin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 13 mars 2024
Dear Christin, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I great travelers hotel. Good food close, bar close.
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 11 mars 2024
Dear Aaron, thank you for giving us a lovely review. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Thunderbird Lodge. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations and facilities makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Nice and clean
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Melissa, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Thunderbird Lodge guest experience on your next visit to Redding.Best Regards,Guest Experience TeamThunderbird Lodge

6/10 Satisfaisant

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and comfortable. Traffic noise and no hot water which resulted in a heart stopping shower. Ran the water for 10 minutes at 530 AM still nothing
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Karen, thank you for choosing to stay with us and sharing your feedback. We're pleased to hear that you found your room clean and comfortable. We apologize for the inconvenience caused by the traffic noise and the lack of hot water during your shower. Your comfort is important to us, and we regret that we fell short of your expectations in this regard. We'll investigate these issues further to ensure they are addressed promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more seamless experience on your next visit.Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

David

Clean and quiet. Interesting part of town.
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 23 févr. 2024
Dear David, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and quiet accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our interesting location. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Susan

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, no nonsense property. Well-managed. Conveniently located.
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 20 févr. 2024
Dear Susan, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for well-managed and conveniently located accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to review our pleasant services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge

4/10 Médiocre

Laurie

Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 21 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bien

Kimberly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was cold,thhe heater didn't work very well!
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 9 févr. 2024
Dear Kimberly, thank you for taking the time to rate your recent stay at our hotel. While it's great to hear that you enjoyed your visit, we are sorry that the faulty heating unit marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue soon, and look forward to welcoming you back to the Thunderbird Lodge.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

John R

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Recently updated, central location, friendly helpful staff.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 7 févr. 2024
Dear John, it's our absolute pleasure to know you loved your stay with us at the Thunderbird Lodge. We strive to provide excellent value to our guests through our recently renovated accommodations, central location, and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Redding.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Amie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The owners and staff are so accommodating and nice! This property is convenient if traveling by train because it's a short walk away. Rooms are clean, and mostly quiet. I will always stay here!
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 7 févr. 2024
Dear Amie, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Redding so we can deliver an incredible Thunderbird Lodge guest experience!Best Regards,Guest Experience TeamThunderbird Lodge

6/10 Satisfaisant

Denise

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property is very dated. Lights not working, bed and pillows should be replaced. One positive the manager was very pleasant to deal with.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 1 févr. 2024
Hi Denise,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the dated condition of our property and the issues with lights not working, as well as the comfort of the bed and pillows. Your concerns are important to us, and we are actively working on addressing these issues to enhance the overall guest experience. On a positive note, we're delighted to hear that the manager was pleasant to deal with. Your satisfaction is our priority, and we hope that you may consider staying with us again in the future, allowing us the opportunity to provide an improved and more comfortable experience. Best Regards,Guest Experience TeamThunderbird Lodge

4/10 Médiocre

Edith

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Médiocre

Denise Maureen

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Customer Care Team le 29 janv. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Médiocre

David

Voyage en groupe, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We were able to check in early, it was quick and easy...--BUT:::Open the door, dead cockroach on the floor, well worn out furniture, turned on heater--load noise and stunk. Mini fridge sounded like a train, " Breakfast included" was a broken waffle maker,( sorry) bread, no coffee ( out) warm yogurt, and something that looked like orange juice...a joke... I would not stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 1 févr. 2024
Hi David,We sincerely apologize for the disappointing experience during your stay, and we appreciate your detailed feedback. It's disheartening to hear about the cleanliness issues, the condition of the furniture, and the disturbances caused by the heater and mini-fridge. Please be assured that we take these concerns seriously, and immediate steps are being taken to address and rectify the issues you encountered. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Regarding breakfast, we apologize for the inconvenience and assure you that we are working to improve our offerings. We value your input, and we hope you might reconsider staying with us in the future, allowing us the opportunity to provide you with a much better experience.Best Regards,Guest Experience TeamThunderbird Lodge

6/10 Satisfaisant

T

Voyage en groupe
Les points faibles : Équipements
Near some busy streets with street noises come through. No fan in the bathroom. Breakfast offered not worth even calling it breakfast. It’s just very light snacks. For the price it’s ok but don’t expect a lot
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 19 janv. 2024
Dear Guest, thank you for sharing your thoughts on your recent stay. We apologize for the inconvenience you encountered, including busy street noises, the absence of a fan in the bathroom, and the limited breakfast offerings. We understand the importance of a peaceful environment and will explore ways to mitigate external noises, as well as pass on your concern about bathroom ventilation to our administration. Your feedback on breakfast is valuable, and we will review our offerings to provide a more satisfying experience. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Thunderbird Lodge.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Sara

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Thunderbird Lodge was a blind pick during a roadtrip my partner and I were taking. We needed a last minute room with a hot shower and warm bed, in an area we just stopped in for some gas. We checked in after midnight and were still greeted with a friendly staff member and directed to our room, we left without using a lot of the on-site amenities but even without this place is a 5/5! Superbly priced, with great on-site appliances that can be used (coin laundromat), a pool (open for the winter but we’ve got thin skin), and continental breakfast! When we got to our room it was clean and smelled lovely and the toiletries provided are of very nice quality and don’t smell gross or sterile, they actually smell rather nice. Again, would highly recommend this place as a good lodging stay, it’s worth it! The only downsides is that it is in the heart of the city centre, so on weeknights you’ll be hearing foot traffic and the train, and weekends the parking situation is insane along the street if you leave for food/activities. But for quick stops, its a hundred-and-ten percent worth the competitive price tag.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 11 janv. 2024
Dear Sara, thank you for sharing your positive experience at Thunderbird Lodge during your road trip. We are thrilled to hear that our last-minute accommodations exceeded your expectations, with our clean rooms, friendly staff, and high-quality amenities impressing you massively. Your appreciation for the on-site appliances, pool, and continental breakfast is truly rewarding to hear. We understand the challenges of the noise from the city center and the parking situation on weekends; we will work on rectifying the disturbance caused by these aspects. Your recommendation means a lot to us, and we are delighted to have been a part of your journey. We look forward to welcoming you back and providing you with another marvelous and entirely fulfilling vacation.Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Irvin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the old school Thunderbird sign and logo. Pool was closed while we were here, but breakfast room was very clean and bright. Def bring earplugs as the real thunderbirds were vrooming around (motorcycles and airplanes). Was able to park right in front of our room. Would stay again…good value for money. Warm in Winter:)
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 9 janv. 2024
Dear Irvin, thank you for your delightful review! We're thrilled to hear that you love our old-fashioned Thunderbird sign and logo. While we regret the disappointment caused by the temporary closure of the pool, we are pleased to hear your praise for our clean, bright breakfast room and designated parking facility. We are sorry about the noise from motorcycles and airplanes; we will look into improving this aspect of our property. Thank you very much for your review - honest reviews like yours help us improve the service quality for all our guests. We hope to take all measures required to rectify the problematic situation and have you back here as a contended guest! Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Susan

Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 25 janv. 2024
Dear Susan, we are delighted to know that you had an excellent stay with us at the Thunderbird Lodge. Thank you so much for crafting a glowing review of your guest experience at our hotel. We were hoping you could stay here again on your next journey, so let us know when you're passing through Redding to help us set up things even bigger and better.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Frederic

Séjour de 4 nuits en novembre 2023
Réponse de Customer Care Team le 26 déc. 2023
Dear Frederic, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, confort de la chambre
Room was clean, bed was ver comfortable. Refrigerator was broken and hot water faucet in bathroom dripped.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 21 déc. 2023
Dear Elizabeth, thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room clean and comfortable. However, we apologize for the inconvenience caused by the broken refrigerator and the dripping hot water faucet in the bathroom. Your comfort is our top priority; please be assured that we will promptly address these maintenance concerns to ensure a more seamless experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice place! Close to a GREAT Brewery too!!
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 19 déc. 2023
Dear Elizabeth, thank you for letting us know you had a great stay at the Thunderbird Lodge. We're glad our accommodations and convenient location close to the brewery impressed you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay for the price. Nothing fancy but clean and great location. Only issue is traffic is noise but not a property issue.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 20 déc. 2023
Dear David, we're delighted to hear that you found our hotel a great place to stay for the price. It is pleasing to learn that you enjoyed the cleanliness of our property and our convenient location. We appreciate your understanding regarding traffic noise. Your feedback is important, and we look forward to welcoming you back for another enjoyable stay.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Mitchell

Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 19 déc. 2023
Dear Mitchell, we are happy to have hosted you and served you well at the Thunderbird Lodge. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and quiet located close to the freeway.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 15 déc. 2023
Dear Steven, thank you for giving us a lovely review. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Thunderbird Lodge. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our quiet, convenient location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Guest Experience TeamThunderbird Lodge

4/10 Médiocre

Ross

Les points forts : Propreté
Not nice
Advertised that the lobby was open 24/7 but it is not. Also, breakfast should be open by 6 for travellers. Also, lots of traffic noise
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 5 déc. 2023
Dear Ross, thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the discrepancy in our lobby hours and the delayed breakfast service. Your feedback is invaluable, and we will review and update our information to ensure accuracy for our guests. We also understand the importance of a quiet environment for a good night's sleep and will explore ways to minimize traffic noise disruptions. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 29 nov. 2023
Dear Kelly, we are happy to have hosted you and served you well at the Thunderbird Lodge. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have stayed here before. A good value and convenient to dining, some shopping, and freeways. Room was clean, staff was helpful. Another pillow would have been nice. The bathroom sink hot water faucet was very difficult to turn off completely - it swung back and forth, not really stopping to turn off. It was a balancing act, and even then it was slowly dripping. Other than that, it was a good place to stay.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 27 nov. 2023
Dear Gary, we appreciate your loyalty and positive feedback about our convenient location, cleanliness, and helpful staff. We apologize for the inconvenience with the hot water faucet and the lack of an additional pillow. Your comments are valuable, and we will address these issues to ensure a more comfortable stay in the future. Thank you very much for your review - honest reviews like yours help us improve the quality of service for all of our guests. We hope to take all measures required to rectify the situation and have you back here as a contended guest! Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

rebecca

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Thunderbird is a nice, quiet place in the center of Redding. It is walkable to local events, like the performing arts center. The city put resources to rebuild commercial and retail businesses in the city center, and this hotel is convenient to all. The hotel is a little dated, but it is well maintained and comfortable.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 23 nov. 2023
Dear Rebecca, we are thankful for giving our hotel a splendid rating for our convenient location. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 21 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

Carolyn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unfortunately the breakfast offering was limited. waffle/pancake machine was broken and no non-dairy options were available that I could see.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 21 nov. 2023
Dear Carolyn, we apologize for the limitations in our breakfast service. Your comments about the broken waffle/pancake machine and the lack of non-dairy options have been shared with our team for immediate attention. Do not hesitate to let us know about any more improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Norma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 15 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

Loren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mid century somewhat modernized.
For the price, we would stay again. While the building itself has seen many years, the updated rooms are secure, and while not spacious, are sufficient. The breakfast is also sufficient and convenient, though not extensive.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 15 nov. 2023
Dear Loren, we appreciate your positive feedback on the price as well as the security and convenience of our updated, well-equipped rooms. Your satisfaction is important to us, and we're pleased to hear you found our breakfast options suitable for your needs. Thank you for choosing our hotel, and we look forward to hosting you again for another comfortable stay.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Abraham

Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 1 déc. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Great Location
Awesome location. Can easily walk to food and run to the Sundial bridge and along the Sacramento river. Traffic noise is significant in downtown, but it dies down at night. Skip the continental breakfast and walk to Corbett's Restaurant or From The Hearth Kitchen.
Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 14 nov. 2023
Dear Guest, thank you for sharing your experience with us. We're pleased to hear that you enjoyed our lovely location and easily accessible surroundings. We apologize for any inconvenience caused by traffic noise and appreciate your suggestion to explore local dining options. We are an establishment that understands our guests' expectations when staying at a hotel, and we aspire to provide an experience beyond that. We look forward to hosting you again for an even more fulfilling experience!Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Maximilian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
train loud
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 14 nov. 2023
Dear Maximilian, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the nearby train sounds marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back.Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Ron

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
desk chair was painful to use the bed was ok but not comfortable;e
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 14 nov. 2023
Dear Ron, we appreciate your feedback and apologize for any discomfort caused by the desk chair and bed. We will make the necessary improvements to these in-room furnishings. Other than these, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope to have another opportunity to provide you with a more comfortable experience.Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

James

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
We checked on when it was raining. We stopped under a covered area. The person at the desk made us move to a regular parking space not under cover. Not very considerant in my estimation.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear James, we apologize for the inconvenience caused during your check-in due to the parking situation directed by our front desk staff. Your comfort and convenience are important to us, and we will work on training our staff members to ensure a smoother arrival experience for our guests. We appreciate your feedback, and we hope to provide you with a more considerate experience on your next visit.Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Hi Lori, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Thunderbird Lodge with the finest of our facilities and resources!Best Regards,Guest Experience TeamThunderbird Lodge

6/10 Satisfaisant

Marinda

Voyage en couple
Les points forts : Personnel et service
Staff was very kind. Room was ok.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Hi Marinda, we are excited that you found our stay quite satisfactory. Thank you for praising our kind services and accommodations, but we understand a few of our facilities may not have been up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at the Thunderbird Lodge. We hope to have you join us again so that we can give you a complete guest experience!Best Regards,Guest Experience TeamThunderbird Lodge

10/10 Excellent

Sherry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoy staying here when I come to Redding. It is clean and affordable
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 7 nov. 2023
Dear Wendy, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and affordable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Thunderbird Lodge on your next visit!Best Regards,Guest Experience TeamThunderbird Lodge

8/10 Bien

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Budget friendly Hotel and Great Staff
The staff was awesome. There are just little things like the cable box being behind the tv and having to go up to the tv and put the remote behind the tv to change the station each time. And the AC unit had a bird in the venting/ducting always keeping us up at night and concerned. Hotel is nicely located near downtown and in walking distance and right next to La Cabana Mexican restaurant which is awesome food.
Séjour de 4 nuits en octobre 2023
Réponse de Customer Care Team le 3 nov. 2023
Dear David, thank you for your kind comments about our staff and the convenient location of our hotel. We apologize for the inconvenience you encountered with the cable box and the A/C unit. Our maintenance team will address these issues and make the due changes to ensure a more comfortable stay for our guests. We're pleased to know you enjoyed the Mexican restaurant nearby. Your feedback is valuable, and we look forward to serving you better in the future. We are an establishment that understands our guests' expectations when staying at a hotel, and we aspire to provide an experience beyond that at budget-friendly rates. We look forward to hosting you again for an even more fulfilling experience!Best Regards,Guest Experience TeamThunderbird Lodge