Avis sur Holiday Inn Express & Suites Wyomissing, an IHG Hotel
Holiday Inn Express & Suites Wyomissing, an IHG Hotel
405 N Park Rd, Wyomissing, PA
Avis
8,4
Très bien
8,8/10
Propreté
9,0/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
8 nov. 2022
8/10 Bien
Voyageur vérifié
4 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2019
8/10 Bien
Voyageur vérifié
6 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2017
10/10 Excellent
Elsa, Suisse
24 févr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel très aimable et disponible
Elsa
8/10 Bien
Kevin
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en avril 2024
Réponse de Jessica, GM le 16 avr. 2024
Hi Kevin,Thank you very much for submitting this review!We are very happy to hear that you enjoyed your stay, especially the exceptional front desk staff.We will relay your message about housekeeping to the team, as well, and we hope to see you again soon.Have a wonderful day and safe travels!
8/10 Bien
Kenneth
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en avril 2024
Réponse de Jessica, GM le 8 avr. 2024
Hi Kenneth,Thank you for submitting this review of your recent stay with us!We are glad you enjoyed your visit, and we hope to see you again soon.Have a pleasant day and safe travels!
8/10 Bien
Shannon
Voyage d’affaires
28 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Shannon
Séjour de 3 nuits en février 2024
Réponse de Jessica, GM le 29 mars 2024
Hi Shannon,Thank you for reviewing your stay with us! We are so glad that you enjoyed your visit, especially the pancake machine, and we hope to see you again soon. Have a wonderful weekend and safe travels!
10/10 Excellent
Kirsten
28 mars 2024
Kirsten
Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 29 mars 2024
Hi Kirsten,Thank you for submitting this review of your recent stay with us! We are so happy that you enjoyed your stay, and we hope to see you again soon. Have a wonderful weekend and safe travels!
4/10 Médiocre
Jennifer
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 27 mars 2024
Hi Jennifer,I'm sorry to hear that there was a guest incident during your stay due to the poor behavior of one of our guests that evening. Our staff did the best they could to handle the situation. It was resolved relatively quickly, and the pool remained open. Please let me know if there was anything else we could have done to improve your stay. We hope you will stay again for a better pool experience in the future. Thank you for your feedback and have a pleasant day.
2/10 Horrible
Laura
Voyage en famille avec de jeunes enfants
22 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en mars 2024
Réponse de Jessica, GM le 25 mars 2024
Hi Laura,I am sorry to see that you did not enjoy your stay due to the bathroom size.I'm sorry if you also noticed an odor in the room. In the future, please let the desk know and they would be happy to relocate you to a different room or area, or provide a room deodorizer if you did not want to switch rooms. We try our best to resolve any issues immediately and we appreciate your feedback.Thank you for reviewing your stay. Have a pleasant day and safe travels,
10/10 Excellent
Jeff
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeff
Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 22 mars 2024
Hi Jeff,Thank you so much for staying with us and for providing feedback from your stay. We are glad you enjoyed your stay overall. I apologize that the hallways were not vacuumed during the night of your stay. We will use this comment to improve our guest experience and hope to see you again soon. Have a wonderful weekend and safe travels!
10/10 Excellent
Jasmine
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jasmine
Séjour de 2 nuits en mars 2024
Réponse de Jessica, GM le 13 mars 2024
Hi Jasmine,Thank you so much for staying with us and providing this great review of your stay!We are so glad you enjoyed your visit and we hope to see you again soon.Have a terrific day and safe travels!
10/10 Excellent
Carlos, Haymarket
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 8 mars 2024
Hi Carlos,Thank you so much for submitting this review!We are so glad you enjoyed your stay and we truly appreciate the recognition of our staff's friendliness.We hope to see you again soon. Have a wonderful weekend and safe travels!
10/10 Excellent
Jasmine
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jasmine
Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 11 mars 2024
Hi Jasmine,Thank you very much for submitting this review! We are so happy that you enjoyed your visit with us.We hope you will stay with us again soon. Safe travels and have a terrific day!
10/10 Excellent
Joanna
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joanna
Séjour de 2 nuits en février 2024
Réponse de Jessica, GM le 1 mars 2024
Hi Joanna,Thank you so much, for this review, and for returning time and again to our property!We are so glad you are well rested when staying with us, and we cherish positive feedback like this.We look forward to your next visit back again. Have a wonderful day and safe travels!
10/10 Excellent
Nina
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nina
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 1 mars 2024
Hi Nina,Thank you very much for submitting this review of your recent stay with us!We are very happy you enjoyed your visit. We appreciate your positive feedback, and we hope to see you again soon.Safe travels and have a terrific day!
8/10 Bien
Lisa
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 26 févr. 2024
Hi Lisa,Thank you very much for reviewing your stay! I'm glad to know that you enjoyed your stay overall, and I'm sorry the pool went down during your stay over the weekend. We are working hard to get it operational again and we appreciate your feedback. We hop you will visit again soon. Thank you again and have a wonderful day and safe travels!
10/10 Excellent
Angel
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angel
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 26 févr. 2024
Hi Angel,Thank you so much for providing the review of your stay with us recently!We are so happy that your family enjoyed their visit with us and we greatly appreciate your recognition of our property and the staff that make it possible.Thank you again, and have a wonderful day and safe travels!
6/10 Satisfaisant
Andrea
25 févr. 2024
Les points faibles : Personnel et service
Andrea
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 26 févr. 2024
Hi Andrea,Thank you for reviewing your recent stay at our property. Please feel free to reach out to me at the hotel if you wish to discuss your stay further, as we use guest feedback to improve our experience. Thank you for staying with us and have a pleasant day and safe travels!
10/10 Excellent
nahum la
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nahum la
Séjour de 2 nuits en février 2024
Réponse de Jessica, GM le 26 févr. 2024
Hi nahum la,Thank you very much for submitting this review of your recent stay!We are happy to see that you enjoyed your visit and that you found the property to be beautiful and clean. We greatly appreciate positive feedback like this, and hope to see you again soon.Thank you again, and have a terrific day and safe travels!Jessica, GM
10/10 Excellent
kenneth
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kenneth
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 23 févr. 2024
Hi Kenneth!Thank you so much for taking the time to submit this review! We are so glad that you enjoyed your stay with us and we hope to see you again soon. Have a wonderful day and safe travels!
6/10 Satisfaisant
Cheyenne
Voyage en famille
19 févr. 2024
Les points faibles : Personnel et service
Cheyenne
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 20 févr. 2024
Hi Cheyenne,Thank you for reviewing your recent stay with us.I am sorry to hear that the staff wasn't warm and welcoming. We strive for better hospitality and will use this feedback to improve our guest experience.We hope the rest of your stay was satisfactory, and that you will visit us again to see that was not our standard. Please feel free to contact me at the hotel if you wish to discuss this further.Thank you very much again and have a pleasant day and safe travels.
10/10 Excellent
Edwardo
Voyage en couple
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edwardo
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 15 févr. 2024
Hi Edwardo,Thank you so much for the great review you submitted! We truly appreciate your recognition of our staff, and we will use your other comments as we continuously strive to improve our guest experience.We hope to see you again soon. Have a wonderful day and safe travels!
4/10 Médiocre
Walter
14 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Walter
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 15 févr. 2024
Hi Walter,I'm sorry to see that you did not stay at the hotel and get a chance to experience our property. We take review comments into consideration, as we strive to improve our guest experience. We hope you will give us another chance in the future. Have a pleasant day and safe travels.
8/10 Bien
Keith
Voyage d’affaires
5 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 5 févr. 2024
Hi Keith,Thank you so much for submitting this review of your recent stay at our property!We are so glad that you got the rest that you needed here, and we hope to see you again soon.Thank you again, and have a terrific, well-rested day!
4/10 Médiocre
Jennifer
Voyage en famille
4 févr. 2024
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 5 févr. 2024
Hi Jennifer,Thank you for staying with us and providing feedback regarding your recent stay.I'm very sorry to hear that it was loud for you during your visit. We have attached a special request to your profile requesting a quiet location in the future. We do our best to honor special requests.We appreciate your comments and hope that you might return again for a better experience in the future.Thank you again, and have a pleasant day!
8/10 Bien
Felicia
Voyage en famille avec de jeunes enfants
4 févr. 2024
Les points forts : Équipements
Felicia
Séjour de 2 nuits en février 2024
Réponse de Jessica, GM le 5 févr. 2024
Hi Felicia,Thank you very much for submitting this review of your recent stay!We are so glad that you and your family enjoyed your stay, especially the cleanliness and helpful staff.We appreciate your positive comments and look forward to your next visit.Thank you again, and have a wonderful day and safe travels!
10/10 Excellent
Keith
27 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 29 janv. 2024
Hi Keith,Thank you so much for submitting this review of your recent stay!We are so happy that you enjoyed your time with us.Thank you again and have a terrific day and safe travels!
8/10 Bien
Yvette
25 janv. 2024
Yvette
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 21 mars 2024
Hi Yvette,Thank you very much for staying with us and reviewing your visit. We appreciate the positive feedback and hope to see you again soon. Have a pleasant day and safe travels!
10/10 Excellent
Kim
Voyage en famille
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kim
Séjour de 3 nuits en janvier 2024
Réponse de Jessica, GM le 22 janv. 2024
Hi Kim,Thank you again for your generous feedback and recognition of our staff's attentiveness and helpfulness. We truly appreciate positive reviews like this and we hope to see you again soon under better circumstances. Safe travels and have a pleasant day!
10/10 Excellent
Kim
Voyage en famille
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very caring and helpful
Kim
Séjour de 2 nuits en janvier 2024
Réponse de Jessica, GM le 18 janv. 2024
Hello Kim,Thank you so very much for this kind review!We are again very sorry for your loss, but we are glad that we were here for you during the process to make things as easy and comfortable as possible.We do hope you will visit again, hopefully under better circumstances. Thank you again, and have a wonderful day and safe travels!
10/10 Excellent
Tiffany
Voyage en couple
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 3 nuits en janvier 2024
Réponse de Jessica, GM le 15 janv. 2024
Hi Tiffany,Thank you so much for providing this great review of your stay! We are very grateful for positive feedback like this, and we hope you will visit us again soon.Have a wonderful day and safe travels!
8/10 Bien
Keith
8 janv. 2024
Keith
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 11 janv. 2024
Hi Keith,Thank you for submitting this review of your stay with us! We appreciate your feedback and hope that you will visit again soon. Thank you again and have a wonderful day and safe travels!
8/10 Bien
Voyageur vérifié
Voyage en famille
8 janv. 2024
Les points forts : Propreté et personnel et service
Comfortable and spacious, except the bathroom.
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 8 janv. 2024
Hello Anonymous Traveler,Thank you so much for submitting this review of your recent stay with us.I'm sorry the bathroom in your room was smaller than expected, but we are glad to see that you enjoyed your stay overall, especially the breakfast. We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!
8/10 Bien
Keith
5 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 8 janv. 2024
Hi Keith,Thank you so much for submitting this review of your recent stay with us.We are glad to see that you enjoyed your stay overall, and we apologize for the lack of truck parking in our parking lot. We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!
10/10 Excellent
Deborah
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New Year’s trip!
Deborah
Séjour de 2 nuits en décembre 2023
Réponse de Jessica, GM le 31 janv. 2024
Hi Deborah,Thank you very much for submitting this review of your recent stay with us!We are so glad you enjoyed your stay, and we appreciate the positive feedback.Please let us know in the future if you wish to be nearer to the elevator, as we are happy to do our best to try to accommodate special requests like this.We hope to see you again soon. Thank you again and have a great day!
10/10 Excellent
Grzegorz
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grzegorz
Séjour de 2 nuits en décembre 2023
Réponse de Jessica, GM le 8 janv. 2024
Hi Grzegorz,Thank you so much for submitting this great review of your recent stay with us!We are so glad to see that you enjoyed your stay, and we are grateful for the positive feedback, as it encourages our team to keep up the great work.We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!
10/10 Excellent
Bryan
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bryan
Séjour de 7 nuits en décembre 2023
Réponse de Jessica, GM le 8 janv. 2024
Hi Bryan,Thank you so much for submitting this great review of your recent stay with us!We are so glad to see that you enjoyed your stay, especially the staff friendliness & helpfulness. We are grateful for the positive feedback, as it encourages our team to keep up the great work.We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!
6/10 Satisfaisant
Meghan, Hoboken
Voyage en famille
31 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Meghan
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 8 janv. 2024
Hi Meghan,Thank you for submitting this review of your recent stay at our property.I'm sorry to see that the cleanliness in your room was not up to standard, but I hope you slept comfortably and had a nice breakfast. We will work with housekeeping to improve this guest experience, and we are grateful for the feedback.We hope that you will visit us again soon. Thank you again, and have a pleasant day and safe travels!
10/10 Excellent
Natalia, Brooklyn
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natalia
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 8 janv. 2024
Hi Natalia,Thank you very much for submitting this review of your recent stay at our property!We are so glad to know that you enjoyed your stay with us. We are grateful for the positive feedback, as it encourages our team to keep up the great work.We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!
10/10 Excellent
Melissa
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 8 janv. 2024
Hello Melissa,Thank you very much for submitting this review of your recent stay at our property!We are very glad to see that you enjoyed your stay with us. We are grateful for the positive feedback, as it encourages our team to keep up the great work.We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!
8/10 Bien
Mayra
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mayra
Séjour de 3 nuits en décembre 2023
Réponse de Jessica, GM le 8 janv. 2024
Hello Mayra,Thank you very much for submitting this review of your recent stay at our property!We are very glad to see that you enjoyed your stay with us. We are grateful for the positive feedback, as it encourages our team to keep up the great work.We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!
10/10 Excellent
Meghana, leonia
Voyage en famille avec de jeunes enfants
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Meghana
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 8 janv. 2024
Hi Meghana,Thank you so much for submitting this review of your recent stay with us!We are so glad to see that you enjoyed your stay, especially the staff friendliness and breakfast. We are grateful for the positive feedback, as it encourages our team to keep up the great work.We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!
10/10 Excellent
Jennifer
Voyage en famille
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel, great location
Jennifer
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 21 déc. 2023
Hi Jennifer,Thank you so much for reviewing your stay with us!We are so glad to see that your family enjoyed their visit at our property, especially the staff friendliness, pool, and breakfast. Positive feedback like this helps encourage our team to keep up the great work, and we are truly grateful.We hope to see you again soon. Have a safe and happy holiday season!
10/10 Excellent
Steven
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en décembre 2023
Réponse de Jessica, GM le 8 janv. 2024
Hi Steven,Thank you so much for submitting this review of your recent stay with us!We are so glad to hear that you enjoyed your stay, and we are grateful for the positive feedback, as it encourages our team to keep up the great work.We hope that you will visit us again soon. Thank you
2/10 Horrible
Jean M
Voyage en famille
18 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
Jean M
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 19 déc. 2023
Hi Jean,I am very sorry to hear about this issue! We completely understand your disappointment. Unfortunately, you prepaid the third party for this reservation, so you will need to contact them for the refund.Our deposit policy is stated on our direct website, and third party sites should pull this information, as well.We are happy to help in any way that we can, as we know that you did not use this room. Please reach out to the hotel directly if we can be of assistance.We hope that you will give Holiday Inn hotels another chance, and that you have a safe and happy holiday season!
10/10 Excellent
Monique
17 déc. 2023
Monique
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 18 déc. 2023
Hi Monique,Thank you very much for submitting this great review of your stay! We are glad you enjoyed your visit, and are grateful for the positive feedback.Hopefully, we will see you again soon. Have a safe and happy holiday season!
8/10 Bien
scott
Voyage en famille
16 déc. 2023
Les points forts : Équipements
scott
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 18 déc. 2023
Hi Scott,Thank you very much for submitting this review of your recent stay with us!We are happy to see that you enjoyed your stay and we greatly appreciate the feedback.We hope to see you again soon. Have a safe and happy holiday season!
8/10 Bien
Tony
12 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tony
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 13 déc. 2023
Hi Tony,Thank you for reviewing your recent stay with us!We are glad you enjoyed your stay overall, and we hope you will visit again soon.Have a safe and happy holiday season!
8/10 Bien
Hanan
8 déc. 2023
Hanan
Séjour de 1 nuit en décembre 2023
Réponse de Jessica, GM le 11 déc. 2023
Hi Hanan,Thank you for submitting this review of your recent stay with us!We are glad you had a nice stay overall, and we appreciate the feedback.Have a wonderful holiday season and safe travels!