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Avis sur Best Western Plus Executive Residency Pottstown

2.5 out of 5
Best Western Plus Executive Residency Pottstown
1600 Industrial Highway, Pottstown, PA

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 153 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 202 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 236 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 214 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 195 avis sur 1000." "

6,2/10

Propreté

6,8/10

Personnel et service

5,8/10

Équipements

5,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Jacques

Les points forts : Propreté
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Specialist le 10 oct. 2023
Hi Jacques,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Cory

Les points forts : Propreté et personnel et service
Brest breakfast
Séjour de 3 nuits en septembre 2023
Réponse de Guest Relations Specialist le 6 sept. 2023
Hi Cory! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us, and we are looking forward to your next visit!

6/10 Satisfaisant

Yvan

Séjour de 1 nuit en août 2022
Réponse de Manager le 20 août 2022
Hello Yvan,On behalf of our entire staff thank you for staying with us and for rating your stay.,

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etat vétuste
Etat de l'hotel vétuste et sale. Travaux de rénovations en cours condamnant la salle à manger et donc le buffet du petit déjeuner, pourtant compris dans le tarif.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Correct
En général, nous avons été satisfaits de l'hôtel - déjeuner de base mais bien, chambre propre. Seul bémol, nous avons demandé des draps supplémentaires qui ne sont jamais arrivés.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre

2/10 Horrible

Sierra

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was run down, dirty, and smelled like smoke no matter where you went. Won’t be staying again!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 avr. 2024
Hello Sierra,We regret to hear about your experience and appreciate your feedback. Guest satisfaction is important to us, and we take all comments seriously. Please reach out to our management team directly to discuss your stay further.

6/10 Satisfaisant

Joshua

Les points forts : Personnel et service
It was good enough for a night. Bed was comfortable. It was clean enough. No hot water.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Joshua, We appreciate your feedback regarding your recent stay with us. We're glad to hear you found the bed comfortable and the room clean. We apologize for any inconvenience caused by the hot water issue and will address this with our team to ensure it is resolved promptly. We hope this experience won't deter you from considering us in the future.

6/10 Satisfaisant

Sandra

Hallways smelled like cigarette smoke.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 26 mars 2024
Hi Sandra,We're truly sorry to hear about your unpleasant experience regarding the smell of cigarette smoke in our hallways. We take such matters very seriously and have stringent policies in place to ensure compliance. Rest assured, we will investigate this matter promptly to determine any lapses in enforcement and take appropriate measures to address them. Your feedback is invaluable in helping us maintain the high standards we strive for, and we thank you for bringing this to our attention.

2/10 Horrible

Paul

Terrible property. Dirty and understaffed. Found a roach on one of the pillows. Just a horrible hotel which gives Best Western a bad name.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 5 mars 2024
Hi Paul,We're genuinely sorry to hear about your disappointing experience at our hotel. We hold cleanliness to the highest standard, and it's concerning to learn that we fell short of expectations. Our team strives to maintain a pristine environment for all guests, and we're investigating the reported issues to ensure they're promptly addressed. Your feedback is invaluable, and we're committed to making necessary improvements to uphold the quality standards associated with the Best Western brand.

10/10 Excellent

Maggie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 févr. 2024
Hello Maggie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soo.

2/10 Horrible

Kimberly

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
All the furniture is old, beat up and dirty. The tops of the furniture have gobs of old food and dirty laundry. There are stains that look like blood on the boxspring. Very visible upon entering. Can’t belief I paid for this!!!!
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Kimberly,We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to reach out to our management team directly with any concerns to ensure a swift resolution. Thank you for bringing this to our attention.

10/10 Excellent

George S

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello George S,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further comments or would like to share more about your experience, please feel free to reach out to us. We look forward to welcoming you back soon!

4/10 Médiocre

MICHAEL

Shower barely worked. Temperature was erratic and super slow. HVAC only had on or off. Temperature adjustments did not work. Remodeled but shower was old and a bit nasty.
Séjour de 3 nuits en février 2024
Réponse de Guest Relations Specialist le 6 févr. 2024
Hi Michael,We apologize for any inconvenience you experienced during your stay. We take great pride in providing a comfortable experience for all our guests. Our maintenance team will be promptly addressing the issues you've mentioned to ensure they're resolved efficiently. We appreciate your feedback and will use it to improve our services further.

10/10 Excellent

Daniel

Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Daniel,Thanks for making us your hotel of choice. With that we're more than glad that you had an exceptional experience during your stay with us! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Médiocre

Rachel

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place was very dirty. There were dead bugs everywhere in our room. The water pressure was terrible and hot water was temperamental. The only positive was it was a good location.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Specialist le 5 févr. 2024
Hi Rachel,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we are surprised to hear about the presence of dead bugs in your room. Our housekeeping team conducts thorough inspections, but we will certainly investigate and address this issue promptly. Regarding the water pressure and temperature, we'll examine the systems to ensure they meet our standards. We're glad you found our location favorable, and we value your input as we strive to enhance our guests' overall experience.

4/10 Médiocre

David, Burlingame

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bullet proof glass at registration desk disconcerting. Saw bugs on registration desk. Very loud / doors and walls do not block light noise from hallway and other rooms. Walls and doors damaged/scratched up, and elevator only working intermittently. Proximity to hospital a plus, and room was clean. But I wouldn’t stay here. Again.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 3 févr. 2024
Hi David,We appreciate your detailed feedback about your recent stay with us. Rest assured that our commitment to guest safety is paramount. Regarding the issues you mentioned, we assure you that we are constantly working on improvements to enhance the overall experience. While we can't promise immediate changes, we value your insights and will address the concerns raised. We're glad you acknowledged the cleanliness of your room and the convenient proximity to the hospital. We hope you reconsider and give us another chance in the future.

10/10 Excellent

Tamara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and decent hotel for the price.
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations Specialist le 1 févr. 2024
Hi Tamara,We appreciate your feedback and are delighted to hear that you found our hotel clean and reasonably priced. Our commitment to maintaining a high standard of cleanliness is of utmost importance to us, and we are pleased that it was evident during your stay as we strive to provide a comfortable and affordable accommodation option for our guests. Your positive experience serves as encouragement for our dedicated team, and we look forward to welcoming you back in the future.

10/10 Excellent

Timothy

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Great front desk gentleman
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 29 janv. 2024
Hi Timothy,We appreciate your positive feedback regarding our front desk service. Our team takes great pride in delivering exceptional customer service, and it's rewarding to hear that our efforts have been recognized. We strive to maintain a high standard of hospitality, and it's heartening to know that our front desk gentleman left a lasting positive impression on your stay. Your kind words inspire us to continue providing a welcoming and efficient experience for all our guests.

4/10 Médiocre

Marissa

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Water didn’t work in two of the rooms properly, it’s rather dirty and wasn’t a nice stay at all.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 27 janv. 2024
Hello Marissa,Thank you for sharing your feedback regarding the water issues in two of our rooms. We apologize for any inconvenience this may have caused. We appreciate your input and will address these concerns with our team. We strive to provide a clean and enjoyable stay for all guests.

4/10 Médiocre

Marissa

Voyage en famille, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The heated water didn’t work, it wasn’t worth how much we paid. Very unhappy with our stay
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Marissa,We apologize for the inconvenience you experienced during your stay. We understand the importance of hot water, and we regret that it was not functioning properly. We appreciate your feedback and would like to investigate further to ensure this is addressed. Thank you for bringing this to our attention.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was exactly what we needed for our overnight stay on New Year's Eve. Only "compliant" I had was that there were no curtains over the window shades so the lights from the parking lot still peeked through on the top. Other than that, the shades did a good enough job getting the room dark.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 31 janv. 2024
Hello,We appreciate your positive feedback on your New Year's Eve stay at our hotel. It's wonderful to hear that our accommodations met your needs for the overnight stay. Regarding your concern about the window shades, we're pleased that you found them effective in darkening the room, despite the lights from the parking lot. We constantly strive to provide a comfortable experience for our guests, and we value your input. Thank you for choosing our hotel, and we hope to welcome you back for future stays.

4/10 Médiocre

Lisa

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I specifically asked for a tub/shower combo! When we walked in the room,no tub! Front desk woman blamed Expedia saying they always overbook rooms. I have a bad neck,my fiancee a bad back so we really need that hot tub soaki g for us to sleep,that was very disappointing. So whos fault was this? Expedia or the motel Best Western? Bet i wont get an answer until i call corporate for both. Other issues,only 1 elevator so you had to stand and wait. No channel guide so your constantly trying to find what you want to watch. You stay at a motel to relax but what some people find as not abig deal can be a very big deal ro some people. You pay 100.00 a night so you want what you asked for.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Lisa,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We understand the importance of having specific amenities and we strive to meet our guests' requests. While we cannot comment on third-party booking platforms, we appreciate your feedback and will address the communication with our front desk staff. We value your input and hope to have the opportunity to provide you with a more satisfactory stay in the future.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms was very nice, except I don’t know if they are still working on the property but you would hear a big bang or loud noise once in a while.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello James,Thank you for choosing our hotel for your stay. We're glad to hear that you found our rooms to be nice. Please note that our property is undergoing some maintenance, which could explain the occasional noise disturbance. We appreciate your understanding and apologize for any inconvenience caused.

2/10 Horrible

Yusuf

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 20 janv. 2024
Hello Yusuf,We're sorry to hear that your experience fell short of expectations. We would appreciate it if you could kindly reach out to us directly with any feedback you have, so we can address any issues you encountered during your stay.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 23 déc. 2023
Hi Brian,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Bien

Brian

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 23 déc. 2023
Hi Brian,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Satisfaisant

James

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
None
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 20 déc. 2023
Hi James,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Satisfaisant

Laszlo

Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 19 déc. 2023
Hi Laszlo,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

6/10 Satisfaisant

Chizamir

Les points faibles : Propreté
Soon as I arrived to my room I checked the bed and surely it was stained with blood I had to go to Walmart to buy bed sheets & comforter set I also had to buy towels & rags because they were also stained the coffee pot was dirty and under the bed was very dusty nice people very quiet but will never stay there again
Séjour de 7 nuits en décembre 2023
Réponse de Guest Relations Specialist le 19 déc. 2023
Hi Chizamir,We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We take cleanliness and guest satisfaction seriously, and it is disappointing to learn about the issues you encountered in your room. Our housekeeping team is dedicated to maintaining high standards, and we will investigate this matter thoroughly to ensure it does not happen again in the future. We appreciate your feedback and will use it as an opportunity to improve our services.

8/10 Bien

Keshia

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Keshia,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a positive experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

4/10 Médiocre

Thomas

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 12 déc. 2023
Hi Thomas,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Horrible

Jonathan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They lied to me. The man at desk told me over the phone I was all paid up and didn’t owe any thing else. When I arrived I was told I owe a 100$ deposit fee. I wasn’t allowed to check in or get my money back… someone help plz
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 11 déc. 2023
Hi Jonathan,We sincerely apologize for any confusion and inconvenience you experienced during your stay. Our team strives to provide accurate information, and we regret any misunderstanding regarding the payment details. However, it's essential to clarify that our policies may include a deposit fee, which is communicated during the booking process. We understand the frustration this situation may have caused and appreciate your feedback as it helps us improve our communication processes. If you have further concerns, please feel free to contact the hotel directly for assistance.

2/10 Horrible

Ronnie

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements
Bugs at unit will not stay here again
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Specialist le 6 déc. 2023
Hi Ronnie,We appreciate your feedback and take cleanliness seriously at our hotel. Our dedicated housekeeping team works diligently to maintain a pest-free environment, conducting regular inspections and treatments. We apologize for any inconvenience you experienced and assure you that we are actively addressing the issue to ensure a more pleasant stay for our future guests. Your concerns are valued, and we are committed to maintaining a high standard of cleanliness throughout the premises.

4/10 Médiocre

Sharon

Voyage en famille
Les points faibles : Personnel et service
Last time staying here.
I never received cleaning service even when requested. Breakfast only had meat one of the four days I was there. Had to repeatedly request clean sheets and towels.
Séjour de 5 nuits en novembre 2023
Réponse de Guest Relations Specialist le 6 déc. 2023
Hi Sharon,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team values cleanliness and guest satisfaction as top priorities, and we are disheartened to hear about the lapses you encountered. Rest assured, we will address these concerns with our housekeeping and kitchen staff to ensure a more seamless experience for future guests. Your input is invaluable as we strive to enhance our services and provide a comfortable environment for all our guests.

2/10 Horrible

Tera

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Filthy
We were there for 3 nights. No clean towels the entire stay. Hallways and stairwells were filthy. There were bugs in our room. Some sort of beetle. We found a man’s dirty shorts and underwear in our room so no idea how long they had been there. Beds were comfortable but we had to remake them because they put the duvet and the duvet cover under the sheets which was really weird. My parents had the room beside us and theirs was like that too. Breakfast was decent. Not a big selection but a bit of something for everyone. We likely wouldn’t stay here again unless it was cleaned up. I am by no means a fussy guest but I was pretty dirty.
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Specialist le 21 nov. 2023
Hi Tera,We appreciate your feedback and apologize for any inconvenience during your stay. Our team strives to maintain high standards of cleanliness, and we take your concerns seriously. We will investigate the issues you raised regarding the lack of clean towels, cleanliness in the hallways and stairwells, and the presence of insects. However, we are glad to hear that you found the beds comfortable and enjoyed the breakfast options. We value your input as it helps us identify areas for improvement and enhance the overall guest experience.

2/10 Horrible

Brian

Voyage en famille
Les points faibles : Personnel et service
Beware! This place charges a One Hundred Dollar security deposit. No one at the front desk at times.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Specialist le 14 nov. 2023
Hi Brian,I understand your concern regarding the security deposit, which is a standard practice in many hotels to ensure the protection of their property. Please accept our sincere apologies for any inconvenience caused by temporary absences at the front desk; we're constantly working to ensure there's someone available to assist guests promptly. Your feedback is crucial in improving our service, and we appreciate your understanding of these standard operational procedures.

4/10 Médiocre

Eric

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Specialist le 11 nov. 2023
Hi Eric,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

David

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Specialist le 10 nov. 2023
Hi David,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Specialist le 7 nov. 2023
Hi Evelyn,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Horrible

Beverly

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Your trash was not pick up can where running over breakfast should have been more clean stop taking holding fees
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relations Specialist le 1 nov. 2023
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our housekeeping team makes every effort to maintain a clean and welcoming environment, and we will address the issues you mentioned to ensure a higher standard of cleanliness for future guests. We understand your concerns and will continue to work diligently to enhance the overall guest experience. Thank you for sharing your thoughts.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Cold water and desk staff
We had no hot water and when we brought it to the attention of the front desk we were told that we were the only people to tell them that and nothing was done to check out the situation.
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relations Specialist le 1 nov. 2023
Hello,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We take guest feedback seriously and regret that you encountered issues with the hot water. Please be assured that your feedback has been shared with our maintenance team for further investigation. We strive to maintain the highest standards of service, and we will work diligently to ensure that this situation is addressed to prevent any future occurrences. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

2/10 Horrible

Michael

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, confort de la chambre
Sucked
Door was ajar when we got to room. Room was dirty. Towels were washed but dirty. Bed was uncomfortable. Pillows were uncomfortable. Room wasn’t made or fresh towels when we got back on 2nd day.
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Specialist le 31 oct. 2023
Hi Michael,We sincerely apologize for the inconveniences you experienced during your stay. We take guest feedback seriously and are committed to maintaining high standards of cleanliness and comfort. Rest assured, we will address the issues you mentioned with our housekeeping team to ensure such oversights are rectified. Your satisfaction is of utmost importance to us, and we appreciate your valuable input as it helps us improve our services. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

8/10 Bien

Anne

Séjour de 5 nuits en octobre 2023
Réponse de Guest Relations Specialist le 15 nov. 2023
Hi Anne,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Médiocre

Dawn

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
A disappointment
We took this trip as a vacation. The overall smell of curry was pervasive. When we informed the front desk that the ice machine wouldn't work, was told that we could just go to another floor. The continental breakfast was a joke. Was supposed to be from 7am to 10am and the website showed a variety; what was present, at 7:20am, was cold eggs and sausage, no fruits, some ceral, and very little breads. There was a waffle maker though. The refillable containers in the shower were missing but shampoo/conditioner/body lotion was supplied. There was a 24hr request for light cleaning pisted at the front desk.
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Specialist le 27 oct. 2023
Hi Dawn,We appreciate you choosing our hotel for your vacation and taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team always strives to provide a comfortable environment for our guests, and we regret that the smell of curry was pervasive and that the ice machine issue was not addressed to your satisfaction. We'll work to improve our breakfast offerings for a better dining experience in the future. We appreciate your feedback, and we'll use it to make necessary improvements for future guests.

4/10 Médiocre

Sherry

Voyage en famille
Didn't like no housekeeping had to ask for towels room not cleaned trash overflow. Hardly any breakfast day 2, only scrambled eggs, yogurt and waffles. No bagels or muffins coffee tasted like day old. Never stay again. Sorry couldn't understand the people working either.
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Specialist le 25 oct. 2023
Hi Sherry,We apologize for any inconvenience you experienced during your stay, and we understand your concerns regarding housekeeping, breakfast options, and the language barrier. Our commitment to guest satisfaction is of utmost importance, and we are continually working to improve our services. Your feedback is valuable, and we'll address these issues to enhance the overall guest experience. We hope you might reconsider staying with us in the future, as we strive to provide a better experience for all our guests.

10/10 Excellent

Melodee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 25 oct. 2023
Hi Melodee,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Médiocre

Damon

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was pretty terrible to stay at. It seems to have been recently repainted. Sounds nice until you take a step inside and realize they only painted to try and cover up the smell of cigarettes, which they completely failed at. The girl at the front desk wasn’t very friendly. You have to pay for any drinks/snacks on the spot as they refuse to let you charge it to your room. Once in the room, our floors had paint all over them around the trim, couch had dust all over it and stunk of smoke, and our bathroom’s toilet was caked with caulk around the base of it and looked like the handyman dripped it on the floor too. Lastly, this place is LOUD! You can hear everything and everyone! So many better options close by, unfortunately was a last minute emergency trip for me and on a budget.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 25 oct. 2023
Hi Damon,We appreciate your feedback and are sorry to hear about your recent experience at our hotel. We take guest comfort and satisfaction seriously, and we regret that you did not have a pleasant stay. The recent paint job was indeed aimed at improving our facilities, but we apologize if it fell short of your expectations. We'll address the issues you've mentioned regarding cleanliness and maintenance with our housekeeping and maintenance teams to ensure that future guests do not encounter similar concerns. We also understand the importance of a peaceful stay, and we will do our best to maintain a quieter environment for our guests. Thank you for bringing these matters to our attention; we'll strive to make necessary improvements.

6/10 Satisfaisant

Gayle

Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 10 nov. 2023
Hi Gayle,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Horrible

Maria

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place and rooms are not clean and the breakfast is not good.Theny only have eggs toast and coffee , jiuce and make your own waffles thats it. only on the weekend you get bagle and muffin . But the rooms are very dusty and dirty so sad . ones ckeand
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 26 oct. 2023
Hi Maria,We appreciate your feedback and regret to hear about your concerns. Our team strives to maintain a high level of cleanliness and offer a variety of breakfast options to cater to different tastes. Rest assured, we take cleanliness seriously, and we will address the issue to ensure our rooms meet the highest standards of hygiene for all our guests. Thank you for bringing this to our attention, and we hope you'll give us another chance to exceed your expectations in the future.