Dear Christine, I would like to thank you for having chosen our dwelling and I would clarify the point mentioned by you. Your reservation was for one Junior Suite and we assigned it, maybe you didn’t read carefully the room description and the information provided in the email confirmation, so some rooms are located in the next building at 20 meters from reception and any rooms have view. Concerning the soundproofing, you didn’t report it to the front desk team, we could take care. About your expectation as Relais & Chateaux, you should have understood the location and the spaces available, it’s not a label issue. I and the team will appreciate your feedback about the redesign of the spaces, please contact us and we will be happy to know your help to improve Locanda Don Serafino experience. We are sorry to haven’t satisfaied your restaurant expectation but we say merci for the staff compliments. Wishing to welcome you back in the future Kind regards Alex Massari Executive Director

Dear Bernard, Thank you for your review! Kind regards Alex Massari Executive Director

Cher Christian, Merci beaucoup to taking a time to write such a nice review of your stay with us and thank you for the compliments. We look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

Dear Valerie, Thank to taking a time to review your stay with us. We look forward to welcoming you back in the near future Kind regards Alex Massari Executive Director

Dear Anca, Thank you to taking the time to write a review of your stay with us and we are sorry for didn't satisfy your expectations. We take note of your feedback to improve the guest experience. Kind regards

Dear Tanut, Thank you so much for your stay with us and for the compliment! We wish to welcome you back in the near futureKind regards

Dear Reynaldo, Thank you for your review! Kind regards

Dear Albino, Thanks to review your stay with us and we are sorry to read about your unsatisfactory stay with us. We would clarify that room booked is located above the Michelin starred restaurant (600 mt from the hotel) and it's mentioned in the email confirmation according to the features of the room. Unfortunately, we haven't had the opportunity to put a detailed description here but we appreciate your point of view to improve the experience with us. Kind regards Alex Massari Executive Director

Dear Robert, Thank you for your review. We look forward to welcoming you back Kind regards

Gentile Marlene, Grazie per il tempo dedicato a recensire il suo soggiorno nella nostra dimora. Con l'augurio di accoglierla nuovamente nella nostra dimora Cordiali saluti Alex Massari Executive Director

Dear Michael, Thank you so much to taking time to write a review of your stay with us and for the compliments. We wish to welcome you back soon Kind regards

Dear Mark, Thank you to taking the time to write a review of your stay with us and staff compliments. We are sorry to hear about the breakfast room, we will take care of your opinion to improve it. The separate room suggested is the other room available to have breakfast and we are sorry to feel you in an Airbnb. We invite you to consider that originally, you booked a Standard room but we offered a complimentary upgrade in Junior Suite. Kind regards

Dear Marie, Thank you to review your stay with us! We look forward to welcoming you back in the future Kind regards

Gentile Sabrina, La ringraziamo per aver recensito la sua esperienza alla Locanda Don Serafino e per i complimenti ricevuti. In merito al rumore menzionato, ci dispiace e purtroppo comprenderà che non è possibile regolare il flusso e il volume delle persone che percorrono le via antistanti, essendo situati in pieno centro storico e che con le finestre aperte risulta difficile ovunque. Prendiamo comunque nota del suo feedback per migliorare e augurandoci di avervi nuovamente nostri ospiti Cordiali saluti Alex Massari Executive Directo

Gentile Maddalena, La ringraziamo per il tempo dedicato a recensire il suo soggiorno e ci dispiace non essere stati informati di eventuali malcontenti durante la sua vacanza o al check-out. Leggendo il suo commento ne sono rimasto colpito ed ho personalmente verificato quanto menzionato. Mi permetta di chiarire che il pavimento della struttura è in pietra pece naturale (ovvero nera) e pertanto è possibile che camminando a piedi nudi ci si ritrovi ad avere tracce del colore della pietra. Sulla menzione di tracce di sangue ho immediatamente controllato la camera insieme alla responsabile e nessuno di noi ha individuato ciò da lei menzionato, se fosse stato reale comprenderebbe che sarebbe un atto veramente increscioso e pericoloso da informare immediatamente il personale. In merito al divano letto, come comunicatole via email e nella conferma della sua prenotazione è menzionato che trattasi di un divano-letto (sofa bed) e non di un letto singolo, pertanto non comprendiamo la ragione di tale menzione in seguito. Spiaggia privata. Purtroppo l'impostazione del portale da lei utilizzato per effettuare la prenotazione non permette di specificare o fornire ulteriori dettagli in merito ma noterà comunque che l'hotel e il lido sono situati in due paesi differenti e con nomi differenti. Inoltre la camera da lei acquistata includeva camera e prima colazione. Infine, sul servizio della colazione le presento le nostre scuse, quella mattina abbiamo avuto delle difficoltà che purtroppo hanno avuto una ricaduta sul servizio e di cui, come può notare, ne ammettiamo il disguido da cui ne abbiamo fatto giovamento per migliorare. Cordialmente Alex Massari Executive Director

Dear Guest, Thank you to taking a time to write a review of your stay with us and for the feedback provided. We are glad to know your opinion and we wish to welcoming you back soon Kind regards Alex Massari Executive Director

Gentile Stefania, La ringraziamo per la preferenza accordataci e la sua recensione, siamo lieti di aver soddisfatto le vostre aspettative e a nome di tutto lo staff di Locanda Don Serafino vi ringraziamo. Nell'attesa di potervi accogliere nuovamente a Ragusa Ibla Cordiali saluti Alex Massari Executive Director

Dear Char, Thank you to taking a time to write a review of your stay with us. Me and the team are glad to read your enthusiasm and happy to welcomed you to Locanda Don Serafino. We look forward to meet you again in Ragusa Ibla Kind regards Alex Massari Executive Director

Dear Guest, Thank you to taking a time to write a review of your stay at Locanda Don Serafino and thank you for your opinion about the breakfast, it's very important for us know your point of view to improve our facilities. We are taking note of your suggestion and we look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

Dear Caroline, Thank you to taking a time to review your stay with us! We look forward to hearing from you Kind regards Alex Massari Executive Director

Dear Guest, Thank you for your review. Kind regards Alex Massari Executive Director

Dear Guest, Thank to review your stay with us. Kind regards Alex Massari Executive Director

Dear Mr. Stanley, Thank you to taking a time to write a review of your stay with us and we don't understand your opinion without any particular information. We would be glad to get further details, please contact us by email. I look forward to hearing from you Kind regards Alex Massari Executive Director

Dear Sonia, Thank you to taking a time to write a review of your stay with us! Me & the team are great full for you compliments and we wish to welcoming you back soon. Warmest regards Alex Massari Executive Director

Dear Josefina, Thank you so much to taking a time to write such a special review of your stay with us! All of us are touched of your lovely words and thank you for the compliments. We look forward to welcoming you back in the near future Warmest regards Alex Massari Executive Director

Dear Graham, thank you to taking a time to write a nice feedback of your stay at Locanda Don Serafino and we wish to welcoming you back. Regarding the stairs, as mentioned and explained from the staff, as alternative we invite the guest to use the secondary door at room floor. Kind regards Alex Massari Executive Director

Dear Guest, Thank you to review your stay with us! Kind regards Alex Massari Executive Director

Dear Frances, Thank you to taking a time to write such a lovely review of your stay with us. Me and team was happy to welcoming you and take care of your stay in Ragusa Ibla. We look forward to welcoming you back in the near future Kind regards Alex Massari Executiver Director

Gentile Pierluigi, ci dispiace dover leggere questa recensione ma non ci risulta che lei sia stato nella nostra dimora o che ci siano state delle prenotazioni in overbooking, probabilmente si tratta di un errore di recensione. Provvederemo a inoltrare la richiesta di cancellazione all'assistenza e ad investigare sul suo caso. Cordiali saluti Alex Massari Executive Director

Dear Daniela, Thank you to taking a time to write such a lovely review of your stay with us! We take a note of your feedback regarding the shower and we appreciate it, your opinion are important to improve the facilities and we take care. We look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

Dear Guest, Thank you to taking a time to write a feedback of your stay with us and for the compliments! We wish to welcoming you back in the near future Kind regards Alex Massari Executive Director

Dear Nick, Thank you so much to taking a time to write such a nice review of Locanda Don Serafino. We are glad to have satisfied your needs and offered a memorable stay with us. We look forward to welcoming you back in the near future Warm regards Alex Massari Executive Director

Dear Akira, Thank you to taking a time to write a reviews of your stay with us and we are sorry to didn’t hear it during your stay with us. We look forward to welcoming you soon in the near future Kind regards Alex Massari Executive Director

Gentile ospite, La ringraziamo per il tempo dedicato a recensire la nostra dimora. Ci dispiace non aver esaudito le vostre aspettative e non aver avuto occasione di conoscere, durante il soggiorno, la vostra opinione per potervi assistere direttamente nelle vostre esigenze o richieste. Apprezziamo il giudizio espresso, utile a migliorare il servizio offerto, ci permetta però di chiarire che la dimensione del letto è la misura standard di tutti i letti commercializzati in Italia. Nell'attesa di accoglierla nuovamente alla Locanda Cordiali saluti Alex Massari Executive Director

Dear Guest, Thank you to taking a time to write a nice review of your stay at Locanda and to provide further information about our hotel. The room assigned at arrival was the new Junior Suite, opened few weeks ago and we are hearing the guest opinion to improve it. We appreciate it. Each of us say thank you for your compliments about the staff and we hope to welcoming you back in the near future. Warmest regards Alex Massari Executive Director

Dear Richard, Thank you so much to taking a time to write such a nice review of Locanda and thank you for your compliments. We look forward to welcome you back in the near future Warmest regards Alex Massari Executive Director

Dear Carsten, Thank you so much to taking a time to write such a lovely review of your stay at Locanda Don Serafino. We look forward to welcoming you back in the near future! Warmest regards from Ragusa Alex Massari Executive Director

Dear Jane, Thank you to taking a time to share your opinion. We look forward to welcoming you back in the near future Kind regards Alex Massari Executive Director

Dear Guest, Thank you to taking a time to vote your experience at Locanda Don Serafino and we wish to welcoming you back soon. Kindest regards Alex Massari Executive Director

Dear Giuseppe, Thank you to taking a time to write a feedback of your stay at Locanda Don Serafino. We take a note of your opinion and as mentioned on hotel page and email sent prior arrival we haven't parking but we provide free valet service as you know. We look forward to welcoming you back in the future Warmest regards Alex Massari Executive Director

Dear Rosanna, Thank you to taking a time to write a feedback of your stay with us. We look forward to hearing from you Kind regards Alex Massari Executive Director

Dear Guest, Thank you to taking a time to write a review of your stay with us and we are sorry to didn't know your identity. We take a note of your suggestion to improve our room facilities, it's important know the opinion of our guest, thank you! We look forward to welcoming you back in the near future Kind regards Alex Massari Executive Director

Dear Goldie, Thank you so much to taking a time to write a lovely review of your stay at Locanda Don Serafino. We are glad to hearing your words and we look forward to welcoming you in the near future Kind regards Alex Massari Executive Director