Avis sur Locanda Don Serafino Historical Boutique Hotel
Locanda Don Serafino Historical Boutique Hotel
Via XI Febbraio, 15, Ragusa, RG
Avis
8,2
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
20 sept. 2019
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Alex Massari - Executive Director le 20 sept. 2019
Dear Christine,
I would like to thank you for having chosen our dwelling and I would clarify the point mentioned by you.
Your reservation was for one Junior Suite and we assigned it, maybe you didn’t read carefully the room description and the information provided in the email confirmation, so some rooms are located in the next building at 20 meters from reception and any rooms have view. Concerning the soundproofing, you didn’t report it to the front desk team, we could take care.
About your expectation as Relais & Chateaux, you should have understood the location and the spaces available, it’s not a label issue. I and the team will appreciate your feedback about the redesign of the spaces, please contact us and we will be happy to know your help to improve Locanda Don Serafino experience.
We are sorry to haven’t satisfaied your restaurant expectation but we say merci for the staff compliments.
Wishing to welcome you back in the future
Kind regards
Alex Massari
Executive Director
10/10 Excellent
Bernard
20 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bernard
Séjour de 3 nuits en octobre 2018
Réponse de Alex Massari - Executive Director le 22 oct. 2018
Dear Bernard,
Thank you for your review!
Kind regards
Alex Massari
Executive Director
10/10 Excellent
CHRISTIAN
16 sept. 2018
Belle adresse à Raguse
CHRISTIAN
Séjour de 1 nuit en septembre 2018
Réponse de Alex Massari - Executive Director le 17 sept. 2018
Cher Christian,
Merci beaucoup to taking a time to write such a nice review of your stay with us and thank you for the compliments.
We look forward to welcoming you back in the near future
Warm regards
Alex Massari
Executive Director
10/10 Excellent
valerie
16 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
valerie
Séjour de 1 nuit en août 2018
Réponse de Alex Massari - Executive Director le 20 août 2018
Dear Valerie,
Thank to taking a time to review your stay with us.
We look forward to welcoming you back in the near future
Kind regards
Alex Massari
Executive Director
6/10 Satisfaisant
Raf, Londres
10 oct. 2015
Les points forts : Propreté
Bien place mais spartiate et difficile d'acces.
Raf
8/10 Bien
Voyageur vérifié
28 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très joli. Manque de confort
Voyageur vérifié
6/10 Satisfaisant
Voyageur vérifié
21 juin 2010
Voyageur vérifié
10/10 Excellent
Beth
Voyage en couple
2 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beth
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Veronica
5 juin 2023
Veronica
Séjour de 1 nuit en juin 2023
8/10 Bien
Anca
Voyage en famille
24 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anca
Séjour de 1 nuit en novembre 2022
Réponse de Alex Massari - Executive Director le 29 nov. 2022
Dear Anca, Thank you to taking the time to write a review of your stay with us and we are sorry for didn't satisfy your expectations. We take note of your feedback to improve the guest experience. Kind regards
10/10 Excellent
Tanut
Voyage en couple
8 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanut
Séjour de 1 nuit en septembre 2022
Réponse de Alex Massari - Executive Director le 8 sept. 2022
Dear Tanut, Thank you so much for your stay with us and for the compliment! We wish to welcome you back in the near futureKind regards
10/10 Excellent
Reynaldo
5 sept. 2022
Reynaldo
Séjour de 1 nuit en septembre 2022
Réponse de Alex Massari - Executive Director le 6 sept. 2022
Dear Reynaldo, Thank you for your review! Kind regards
6/10 Satisfaisant
Albino, Miami
Voyage en famille, Voyage en groupe
20 juin 2022
Les points forts : Personnel et service
Les points faibles : Propreté
Albino
Séjour de 1 nuit en juin 2022
Réponse de Alex Massari - Executive Director le 25 juin 2022
Dear Albino,
Thanks to review your stay with us and we are sorry to read about your unsatisfactory stay with us.
We would clarify that room booked is located above the Michelin starred restaurant (600 mt from the hotel) and it's mentioned in the email confirmation according to the features of the room. Unfortunately, we haven't had the opportunity to put a detailed description here but we appreciate your point of view to improve the experience with us.
Kind regards
Alex Massari
Executive Director
10/10 Excellent
Lynn, Winnetka
8 mai 2022
Lynn
Séjour de 1 nuit en mai 2022
8/10 Bien
robert
30 avr. 2022
robert
Séjour de 2 nuits en avril 2022
Réponse de Alex Massari - Executive Director le 2 mai 2022
Dear Robert,
Thank you for your review.
We look forward to welcoming you back
Kind regards
8/10 Bien
Marlene
24 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marlene
Séjour de 2 nuits en octobre 2021
Réponse de Alex Massari - Executive Director le 25 oct. 2021
Gentile Marlene,
Grazie per il tempo dedicato a recensire il suo soggiorno nella nostra dimora.
Con l'augurio di accoglierla nuovamente nella nostra dimora
Cordiali saluti
Alex Massari
Executive Director
10/10 Excellent
Michael
Voyage en groupe
7 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en octobre 2021
Réponse de Alex Massari - Executive Director le 8 oct. 2021
Dear Michael,
Thank you so much to taking time to write a review of your stay with us and for the compliments.
We wish to welcome you back soon
Kind regards
6/10 Satisfaisant
Mark
6 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel?
Mark
Séjour de 1 nuit en octobre 2021
Réponse de Alex Massari - Executive Director le 7 oct. 2021
Dear Mark,
Thank you to taking the time to write a review of your stay with us and staff compliments.
We are sorry to hear about the breakfast room, we will take care of your opinion to improve it. The separate room suggested is the other room available to have breakfast and we are sorry to feel you in an Airbnb.
We invite you to consider that originally, you booked a Standard room but we offered a complimentary upgrade in Junior Suite.
Kind regards
10/10 Excellent
Marie
26 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en juillet 2021
Réponse de Alex Massari - Executive Director le 27 juil. 2021
Dear Marie,
Thank you to review your stay with us!
We look forward to welcoming you back in the future
Kind regards
8/10 Bien
Sabrina
Voyage en groupe
10 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Ragusa Ibla stupenda
Sabrina
Séjour de 6 nuits en août 2020
Réponse de Alex Massari - Executive Director le 10 août 2020
Gentile Sabrina,
La ringraziamo per aver recensito la sua esperienza alla Locanda Don Serafino e per i complimenti ricevuti.
In merito al rumore menzionato, ci dispiace e purtroppo comprenderà che non è possibile regolare il flusso e il volume delle persone che percorrono le via antistanti, essendo situati in pieno centro storico e che con le finestre aperte risulta difficile ovunque.
Prendiamo comunque nota del suo feedback per migliorare e augurandoci di avervi nuovamente nostri ospiti
Cordiali saluti
Alex Massari
Executive Directo
8/10 Bien
Maddalena
Voyage en famille
13 juil. 2020
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Qualcosa da rivedere
Maddalena
Séjour de 1 nuit en juillet 2020
Réponse de Alex Massari - Executive Director le 13 juil. 2020
Gentile Maddalena,
La ringraziamo per il tempo dedicato a recensire il suo soggiorno e ci dispiace non essere stati informati di eventuali malcontenti durante la sua vacanza o al check-out.
Leggendo il suo commento ne sono rimasto colpito ed ho personalmente verificato quanto menzionato.
Mi permetta di chiarire che il pavimento della struttura è in pietra pece naturale (ovvero nera) e pertanto è possibile che camminando a piedi nudi ci si ritrovi ad avere tracce del colore della pietra.
Sulla menzione di tracce di sangue ho immediatamente controllato la camera insieme alla responsabile e nessuno di noi ha individuato ciò da lei menzionato, se fosse stato reale comprenderebbe che sarebbe un atto veramente increscioso e pericoloso da informare immediatamente il personale.
In merito al divano letto, come comunicatole via email e nella conferma della sua prenotazione è menzionato che trattasi di un divano-letto (sofa bed) e non di un letto singolo, pertanto non comprendiamo la ragione di tale menzione in seguito.
Spiaggia privata. Purtroppo l'impostazione del portale da lei utilizzato per effettuare la prenotazione non permette di specificare o fornire ulteriori dettagli in merito ma noterà comunque che l'hotel e il lido sono situati in due paesi differenti e con nomi differenti. Inoltre la camera da lei acquistata includeva camera e prima colazione.
Infine, sul servizio della colazione le presento le nostre scuse, quella mattina abbiamo avuto delle difficoltà che purtroppo hanno avuto una ricaduta sul servizio e di cui, come può notare, ne ammettiamo il disguido da cui ne abbiamo fatto giovamento per migliorare.
Cordialmente
Alex Massari
Executive Director
8/10 Bien
Voyageur vérifié
Voyage en couple
12 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Alex Massari - Executive Director le 13 sept. 2019
Dear Guest,
Thank you to taking a time to write a review of your stay with us and for the feedback provided.
We are glad to know your opinion and we wish to welcoming you back soon
Kind regards
Alex Massari
Executive Director
10/10 Excellent
Stefania, Trento
Voyage en famille
11 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stefania
Séjour de 2 nuits en juillet 2019
Réponse de Alex Massari - Executive Director le 14 août 2019
Gentile Stefania,
La ringraziamo per la preferenza accordataci e la sua recensione, siamo lieti di aver soddisfatto le vostre aspettative e a nome di tutto lo staff di Locanda Don Serafino vi ringraziamo.
Nell'attesa di potervi accogliere nuovamente a Ragusa Ibla
Cordiali saluti
Alex Massari
Executive Director
10/10 Excellent
Char, Japan
Voyage en famille
31 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Char
Séjour de 1 nuit en juillet 2019
Réponse de Alex Massari - Executive Director le 31 juil. 2019
Dear Char,
Thank you to taking a time to write a review of your stay with us.
Me and the team are glad to read your enthusiasm and happy to welcomed you to Locanda Don Serafino.
We look forward to meet you again in Ragusa Ibla
Kind regards
Alex Massari
Executive Director
10/10 Excellent
Voyageur vérifié
Voyage en famille
14 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Alex Massari - Executive Director le 15 juil. 2019
Dear Guest,
Thank you to taking a time to write a review of your stay at Locanda Don Serafino and thank you for your opinion about the breakfast, it's very important for us know your point of view to improve our facilities.
We are taking note of your suggestion and we look forward to welcoming you back in the near future
Warm regards
Alex Massari
Executive Director
10/10 Excellent
Caroline
1 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Caroline
Séjour de 1 nuit en juin 2019
Réponse de Alex Massari - Executive Director le 2 juil. 2019
Dear Caroline,
Thank you to taking a time to review your stay with us!
We look forward to hearing from you
Kind regards
Alex Massari
Executive Director
10/10 Excellent
Voyageur vérifié
11 juin 2019
Voyageur vérifié
Séjour de 3 nuits en juin 2019
Réponse de Alex Massari - Executive Director le 18 juin 2019
Dear Guest,
Thank you for your review.
Kind regards
Alex Massari
Executive Director
8/10 Bien
Voyageur vérifié
3 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2019
Réponse de Alex Massari - Executive Director le 2 avr. 2019
Dear Guest,
Thank to review your stay with us.
Kind regards
Alex Massari
Executive Director
2/10 Horrible
Stanley
28 févr. 2019
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Stanley
Séjour de 2 nuits en février 2019
Réponse de Alex Massari - Executive Director le 3 mars 2019
Dear Mr. Stanley,
Thank you to taking a time to write a review of your stay with us and we don't understand your opinion without any particular information.
We would be glad to get further details, please contact us by email.
I look forward to hearing from you
Kind regards
Alex Massari
Executive Director
10/10 Excellent
Sonia
10 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply perfect
Sonia
Séjour de 3 nuits en décembre 2018
Réponse de Alex Massari - Executive Director le 11 déc. 2018
Dear Sonia,
Thank you to taking a time to write a review of your stay with us!
Me & the team are great full for you compliments and we wish to welcoming you back soon.
Warmest regards
Alex Massari
Executive Director
8/10 Bien
Josefina
2 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Josefina
Séjour de 3 nuits en octobre 2018
Réponse de Alex Massari - Executive Director le 5 nov. 2018
Dear Josefina,
Thank you so much to taking a time to write such a special review of your stay with us!
All of us are touched of your lovely words and thank you for the compliments.
We look forward to welcoming you back in the near future
Warmest regards
Alex Massari
Executive Director
8/10 Bien
Graham
23 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel in old town Ragusa.
Graham
Séjour de 3 nuits en septembre 2018
Réponse de Alex Massari - Executive Director le 25 sept. 2018
Dear Graham,
thank you to taking a time to write a nice feedback of your stay at Locanda Don Serafino and we wish to welcoming you back.
Regarding the stairs, as mentioned and explained from the staff, as alternative we invite the guest to use the secondary door at room floor.
Kind regards
Alex Massari
Executive Director
8/10 Bien
Voyageur vérifié
20 sept. 2018
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en septembre 2018
Réponse de Alex Massari - Executive Director le 20 sept. 2018
Dear Guest,
Thank you to review your stay with us!
Kind regards
Alex Massari
Executive Director
10/10 Excellent
Frances
31 août 2018
Romantic stay in a cave
Frances
Séjour de 1 nuit en août 2018
Réponse de Alex Massari - Executiver Director le 1 sept. 2018
Dear Frances,
Thank you to taking a time to write such a lovely review of your stay with us.
Me and team was happy to welcoming you and take care of your stay in Ragusa Ibla.
We look forward to welcoming you back in the near future
Kind regards
Alex Massari
Executiver Director
2/10 Horrible
Pierluigi, roma
23 août 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pessimo
Pierluigi
Séjour de 2 nuits en août 2018
Réponse de Alex Massari - Executive Director le 1 sept. 2018
Gentile Pierluigi,
ci dispiace dover leggere questa recensione ma non ci risulta che lei sia stato nella nostra dimora o che ci siano state delle prenotazioni in overbooking, probabilmente si tratta di un errore di recensione.
Provvederemo a inoltrare la richiesta di cancellazione all'assistenza e ad investigare sul suo caso.
Cordiali saluti
Alex Massari
Executive Director
10/10 Excellent
Daniela, Miami
21 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniela
Séjour de 2 nuits en juillet 2018
Réponse de Alex Massari - Executive Director le 21 août 2018
Dear Daniela,
Thank you to taking a time to write such a lovely review of your stay with us!
We take a note of your feedback regarding the shower and we appreciate it, your opinion are important to improve the facilities and we take care.
We look forward to welcoming you back in the near future
Warm regards
Alex Massari
Executive Director
10/10 Excellent
Voyageur vérifié
4 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good and unusual
Voyageur vérifié
Séjour de 2 nuits en juin 2018
Réponse de Alex Massari - Executive Director le 5 juil. 2018
Dear Guest,
Thank you to taking a time to write a feedback of your stay with us and for the compliments!
We wish to welcoming you back in the near future
Kind regards
Alex Massari
Executive Director
10/10 Excellent
Nick
13 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Last Night
Nick
Séjour de 1 nuit en juin 2018
Réponse de Alex Massari - Executive Director le 18 juin 2018
Dear Nick,
Thank you so much to taking a time to write such a nice review of Locanda Don Serafino.
We are glad to have satisfied your needs and offered a memorable stay with us.
We look forward to welcoming you back in the near future
Warm regards
Alex Massari
Executive Director
8/10 Bien
akira, Japan
7 mai 2018
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
面白いホテル
akira
Séjour de 1 nuit en avril 2018
Réponse de Alex Massari - Executive Director le 8 mai 2018
Dear Akira,
Thank you to taking a time to write a reviews of your stay with us and we are sorry to didn’t hear it during your stay with us.
We look forward to welcoming you soon in the near future
Kind regards
Alex Massari
Executive Director
8/10 Bien
Voyageur vérifié
2 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carino ma ben al di sotto delle aspettative
Voyageur vérifié
Réponse de Alex Massari - Executive Director le 6 mai 2018
Gentile ospite,
La ringraziamo per il tempo dedicato a recensire la nostra dimora.
Ci dispiace non aver esaudito le vostre aspettative e non aver avuto occasione di conoscere, durante il soggiorno, la vostra opinione per potervi assistere direttamente nelle vostre esigenze o richieste.
Apprezziamo il giudizio espresso, utile a migliorare il servizio offerto, ci permetta però di chiarire che la dimensione del letto è la misura standard di tutti i letti commercializzati in Italia.
Nell'attesa di accoglierla nuovamente alla Locanda
Cordiali saluti
Alex Massari
Executive Director
10/10 Excellent
Voyageur vérifié
21 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quirky but lovely hotel
Voyageur vérifié
Réponse de Alex Massari - Executive Director le 22 avr. 2018
Dear Guest,
Thank you to taking a time to write a nice review of your stay at Locanda and to provide further information about our hotel.
The room assigned at arrival was the new Junior Suite, opened few weeks ago and we are hearing the guest opinion to improve it. We appreciate it.
Each of us say thank you for your compliments about the staff and we hope to welcoming you back in the near future.
Warmest regards
Alex Massari
Executive Director
10/10 Excellent
Richard
24 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A place you absolutely should visit.
Richard
Réponse de Alex Massari - Executive Director le 25 mars 2018
Dear Richard,
Thank you so much to taking a time to write such a nice review of Locanda and thank you for your compliments.
We look forward to welcome you back in the near future
Warmest regards
Alex Massari
Executive Director
10/10 Excellent
Carsten
20 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Oplevelse langt ud over det man kan forvente.
Carsten
Séjour de 1 nuit en mars 2018
Réponse de Alex Massari - Executive Director le 21 mars 2018
Dear Carsten,
Thank you so much to taking a time to write such a lovely review of your stay at Locanda Don Serafino.
We look forward to welcoming you back in the near future!
Warmest regards from Ragusa
Alex Massari
Executive Director
8/10 Bien
Jane
19 févr. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Jane
Séjour de 1 nuit en février 2018
Réponse de Alex Massari - Executive Director le 20 févr. 2018
Dear Jane,
Thank you to taking a time to share your opinion.
We look forward to welcoming you back in the near future
Kind regards
Alex Massari
Executive Director
8/10 Bien
Voyageur vérifié
4 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en décembre 2017
Réponse de Alex Massari - Executive Director le 6 janv. 2018
Dear Guest,
Thank you to taking a time to vote your experience at Locanda Don Serafino and we wish to welcoming you back soon.
Kindest regards
Alex Massari
Executive Director
10/10 Excellent
Giuseppe, Delaware
6 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Giuseppe
Séjour de 3 nuits en octobre 2017
Réponse de Alex Massari - Executive Director le 9 nov. 2017
Dear Giuseppe,
Thank you to taking a time to write a feedback of your stay at Locanda Don Serafino.
We take a note of your opinion and as mentioned on hotel page and email sent prior arrival we haven't parking but we provide free valet service as you know.
We look forward to welcoming you back in the future
Warmest regards
Alex Massari
Executive Director
8/10 Bien
Rosanna
18 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rosanna
Séjour de 1 nuit en octobre 2017
Dear Rosanna,
Thank you to taking a time to write a feedback of your stay with us.
We look forward to hearing from you
Kind regards
Alex Massari
Executive Director
8/10 Bien
Voyageur vérifié
19 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ragusa
Voyageur vérifié
Séjour de 4 nuits en septembre 2017
Dear Guest,
Thank you to taking a time to write a review of your stay with us and we are sorry to didn't know your identity.
We take a note of your suggestion to improve our room facilities, it's important know the opinion of our guest, thank you!
We look forward to welcoming you back in the near future
Kind regards
Alex Massari
Executive Director
10/10 Excellent
Goldie, London
11 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unique modern room built into the stone walls
Goldie
Séjour de 1 nuit en septembre 2017
Réponse de Alex Massari - Executive Director le 9 nov. 2017
Dear Goldie,
Thank you so much to taking a time to write a lovely review of your stay at Locanda Don Serafino.
We are glad to hearing your words and we look forward to welcoming you in the near future
Kind regards
Alex Massari
Executive Director
8/10 Bien
Crystal
8 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Crystal
Séjour de 3 nuits en août 2017