Vestibule

Avis sur La Casona de la Ronda Hotel Boutique & Luxury Apartments

3.5 out of 5
La Casona de la Ronda Hotel Boutique & Luxury Apartments
La Ronda, Calle Morales OE1- 160, Quito

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 120 avis sur 151." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 151." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 151." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 151." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 151." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

8/10 Bien

gaspare

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impeccable
En plein centre ville, Hotel sympa, service excellent
Séjour de 3 nuits en septembre 2018
Réponse de Daniel Cadena. le 8 oct. 2018
Dear Gaspare, I appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel dans le centre historique piéton. Personnel agréable.
Réponse de Maria le 17 mars 2016
Dear Guest, Thank you for your nice comment. Yours truly,

10/10 Excellent

Angelica

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Réponse de Daniel Cadena / Sales Manager le 27 mars 2024
Dear Angelica,Thank you very much for your excellent score.

10/10 Excellent

Gretchen

Séjour de 2 nuits en décembre 2023
Réponse de Daniel Cadena / Sales Manager le 27 févr. 2024
Dear Gretchen,Thank you for your excellent score.

10/10 Excellent

Tatiana M

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel with very nice staff.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en novembre 2023

10/10 Excellent

Rabiya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Daniel Cadena / Sales Manager le 27 févr. 2024
Dear Rabiya,Thank you for your excellent score.

10/10 Excellent

Caroline

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large room, lounge with city view, lots of natural light. The taxi couldn't drop us directly there, as the street was closed for festivity, but the security guard came to assist us.
Séjour de 2 nuits en novembre 2023
Réponse de Daniel Cadena / Sales Manager le 5 déc. 2023
Dear Caroline,Thank you for your score and comment.

10/10 Excellent

Miriam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very lovely, staff was helpful. I liked the chocolate tasting they held. The food in the restaurant was great. Thank you.
Séjour de 3 nuits en novembre 2023
Réponse de Daniel Cadena / Sales Manager le 5 déc. 2023
Dear Miriam,We appreciate your excellent score and your wonderful comment about our hotel. Thank you for trusting in La Casona de la Ronda.

10/10 Excellent

Virginia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Daniel Cadena / Sales Manager le 5 déc. 2023
Dear Virginia,Thank you for your excellent score.

10/10 Excellent

Chanelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was one of the most amazing hotel experiences I have ever had. From the beginning, the staff offered us tea, coffee, and water while we waited for check-in. They also brought up our luggage which was so appreciated because of the altitude change. The hotel itself was beautiful and felt so safe. There is 24/7 staff and security A security guard even walked us to the restaurant and waited for us to walk back. Ask for the driver named Alex as he was so knowledgeable about the history of Ecuador and we felt so safe with him. Also, there is a restaurant attached to the hotel and the food is amazing! They are always open and the food is fresh, healthy, and delicious. I have absolutely enjoyed my time here and will recommend anyone to visit this hotel. I can not wait to return one day.
Séjour de 4 nuits en novembre 2023
Réponse de Daniel Cadena / Sales Manager le 5 déc. 2023
Dear Chanelle, We appreciate your excellent rating and your wonderful comment about our hotel. Thank you for trusting La Casona de la ronda.

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendky and accomadating staff. Beautiful central gathering area. Great breakfast with lots of amazing fresh fruit!
Séjour de 3 nuits en novembre 2023
Réponse de Daniel Cadena / Sales Manager le 5 déc. 2023
Dear Dawn,Thank you very much for your excellent score and comment.

10/10 Excellent

Chris

Séjour de 1 nuit en septembre 2023
Réponse de Daniel Cadena le 19 sept. 2023
Dear Chris,Thank you very much for your excellent score.

10/10 Excellent

SERGIO

Séjour de 4 nuits en août 2023
Réponse de Daniel Cadena / Sales Manager le 17 août 2023
Dear Sergio,Thank you for your excellent score.

10/10 Excellent

carmen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a beautiful colonial property with big rooms. We loved both squash soups and their desserts. Omar and the rest of the staff are very helpful.
Séjour de 5 nuits en juillet 2023
Réponse de Daniel Cadena le 8 août 2023
Dear Guest,Thank you for your excellent score.

8/10 Bien

Heather, Glenmoore

Séjour de 1 nuit en juillet 2023
Réponse de Daniel Cadena le 8 août 2023
Dear Guest,Thank you for your excellent score.

10/10 Excellent

Jenny

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was perfectly located in historic center. The staff and security were beyond helpful and made us feel so safe and welcomed! The hotel was clean, authentic and so cozy. Breakfast was great, the front desk staff were more than willing to help with taxis, things to see/do and restaurant recommendations. Would stay here again!! Highly recommend!!
Séjour de 2 nuits en juin 2023
Réponse de Daniel Cadena / Sales Manager le 26 juin 2023
Dear Jenny, Thank you very much for your excellent score and comment.

10/10 Excellent

Scott

Séjour de 2 nuits en juin 2023
Réponse de Daniel Cadena / Sales Manager le 5 juin 2023
Dear Scott,Thank you very much for your excellent score.

10/10 Excellent

Dian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My second time in Quito and loved this property so much the first time I decided to stay again. Like the fact they have a cute little restaurant in the cellar and the service is exceptional. Rooms are clean and big located very close to the main Square and you can walk easily to the goal church.
Séjour de 2 nuits en avril 2023
Réponse de Daniel Cadena / Sales Manager le 17 mai 2023
Dear Dian,Thank you for choosing our hotel as your destination in Quito. It is a pleasure to know that your stay met your expectations.Thanks for your rating.

10/10 Excellent

Brendan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023
Réponse de Daniel Cadena / Sales Manager le 17 mai 2023
Dear Brendan,Thank you for your excellent score

10/10 Excellent

Adrian, miami

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Este pequeño boutique hotel es ideal para conocer el centro histórico. Una antigua casona convertida en un hermoso hotel donde el personal es muy atento y servicial te hacen sentir como en casa. Mi único problema fue que las camas eran un poco incómodas. Pero el servicio recibido fue excelente y la comida en el restaurante solo para huéspedes fue muy buena. Muy recomendado!!!!
Séjour de 4 nuits en avril 2023
Réponse de Daniel Cadena / Sales Manager le 28 avr. 2023
Estimado Adrian,Gracias pos su excelente calificación, tomaremos muy en cuenta sus sugerencias.Saludos cordiales.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff and nice rooms. Rooms on front a little noisy till 11:00 pm
Séjour de 4 nuits en mars 2023
Réponse de Daniel Cadena le 29 mars 2023
Dear Michael,Thank you for your excellent score.

10/10 Excellent

Sal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I cannot say enough about this property and staff. Everybody was very friendly and efficient. A family atmosphere prevailed. Hats off to Hugo after check out! ;)
Séjour de 3 nuits en février 2023
Réponse de Daniel Cadena le 15 mars 2023
Dear Sal,I appreciate your kind comment. It is a great pleasure to know that your stay met your expectations.

10/10 Excellent

Ana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente servicio
Séjour de 1 nuit en février 2023
Réponse de Daniel Cadena le 15 mars 2023
Dear Ana,Thank you for your excellent Score.

8/10 Bien

jocelyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was efficient, friendly, and went out of their way to be accommodating. The room was quiet, spacious and comfortable.We were warned not to walk down certain streets but that seemed to be the case in other areas as well. It would nit deter us from staying there again.
Séjour de 3 nuits en janvier 2023
Réponse de Daniel Cadena / Sales Manager le 25 janv. 2023
Dear Jocelyn,Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us. I hope your next stay is around the corner. Call us if there is something we can help you with.

10/10 Excellent

glenn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here for a few nights on either side of a trip to Galapagos. The place is really a beautiful boutique hotel Built in 1738 in the heart of the historic district of Quito They payed amazing attention to detail in the restoration and the place which is very classy and comfortable. The staff was extremely attentive, the restaurant was great for the buffet breakfrast. It is on a very lively street for shopping and nightlife, which is very safe at night as well as they have their own security and the area is well patrolled by the tourist police who are also very helpful for directions. My wife and I thoroughly enjoyed this place!
Séjour de 2 nuits en janvier 2023
Réponse de Daniel Cadena / Sales Manager le 25 janv. 2023
Dear Glenn,I appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.

10/10 Excellent

LUIS, Camarillo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They should offer bottled water.
Séjour de 1 nuit en janvier 2023
Réponse de Daniel Cadena / Sales Manager le 17 janv. 2023
Dear guestOur hotel does not have water bottles in order to avoid plastics.We have purified water dispensers on each floor.

10/10 Excellent

Wanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very lovely property. Our room was beautiful, quiet and well-equipped. We loved the special touches like the robes and slippers, little chocolates and easy access to a water refilling station on each floor. The attentiveness to safety and security was excellent. There were additional spots in the hotel, such as a third floor room with couches and a beautiful view, and areas on the main floor, where coffee/tea/snacks were on hand each evening.
Séjour de 5 nuits en janvier 2023
Réponse de Daniel Cadena / Sales Manager le 17 janv. 2023
Dear Wanda,Thank you very much for your excellent comment.La Casona de la Ronda is a place full of experiencesWe hope you visit us again.

10/10 Excellent

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well-managed boutique hotel with excellent staff. Love the readily available filtered water available throughout the hotel. Convenient airport transfer and great private tour arrangements as well. Will stay again.
Séjour de 3 nuits en novembre 2022
Réponse de Daniel Cadena / Sales Manager le 1 déc. 2022
Dear Guest,Thank you for your message and your excellent score.Will be a pleasure to have you with us again.

2/10 Horrible

Timothy

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Curtis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was extremely helpful, peaceful common areas, good location
Séjour de 3 nuits en septembre 2022
Réponse de Daniel Cadena / Sales Manager le 14 oct. 2022
Dear Guest,Thank you very much for your excellent score

10/10 Excellent

Jacobson

Séjour de 2 nuits en août 2022

10/10 Excellent

Shan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Old Town Quito Hotel
Great location, fabulous apartment for our family, superlative staff. We would return without question.
Séjour de 2 nuits en août 2022

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Servicio excelente a los turistas. Las instalaciones impecables, la comida muy rica y muy buena orientación en cuanto a temas de seguridad para el turista especialmente a los extranjeros.
Séjour de 3 nuits en juillet 2022
Réponse de Daniel Cadena / Sales Manager le 29 juil. 2022
Estimada Patricia, Muchas gracias por su comentario. Trabajamos siempre para mejorar nuestros servicios y brindarles la mejor de las experiencias a nuestros huéspedes.

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juin 2022
Réponse de Daniel Cadena / Sales Manager le 25 juin 2022
Dear Larry, Thank you very much for your excellent score.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022
Réponse de Daniel Cadena / Sales Manager le 2 juin 2022
Dear Mark, Thank you very much for your excellent score.

10/10 Excellent

Laurel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely inner courtyard and amenities room. Friendly staff. Beautiful rooms. Very clean. Just bring earplugs as it can be noisey from the inside and outside.
Séjour de 2 nuits en mai 2022
Réponse de Daniel Cadena / Sales Manager le 13 juin 2022
Dear Laurel, Thank you for your exclent Score. We will be more careful with the issue of noise.

8/10 Bien

katherine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2022

10/10 Excellent

Alan

Séjour de 1 nuit en mai 2022
Réponse de Daniel Cadena / Sales Manager le 25 mai 2022
Dear Alan, Thank you very much for your excellent score.

10/10 Excellent

Constance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel, amazing 9 ft. wife bed, right in the Colonial old town.
Séjour de 1 nuit en avril 2022
Réponse de Daniel Cadena / Sales Manager le 10 mai 2022
Dear Guest, We appreciate your excellent score

10/10 Excellent

Cody

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super helpful. Hotel is a quaint boutique feel and we loved it. Parking is the only tough part but totally understandable based on location. Location is perfect for a tourist though. Staff was incredibly kind and worked with our changes.
Séjour de 1 nuit en février 2022
Réponse de Daniel Cadena /Sales Manager le 5 mars 2022
Dear Cody, Thank you very much for your excellent comment. I am very happy to know that your stay met your expectations.

10/10 Excellent

Morissa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great boutique hotel.
Great historic boutiques hotel. Bear in mind you are at altitude and there are stairs. The restaurant is terrific and so is the service.
Séjour de 2 nuits en février 2022
Réponse de Daniel Cadena. le 25 févr. 2022
Dear Morissa, We appreciate so much your excellent score. Thank you for trusting in us.

10/10 Excellent

Renee

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en décembre 2021

8/10 Bien

Ben

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel in nice location but many stairs!
We stayed in a family apartment at La Casona de Ronda. This is an annex to the main hotel. The location is excellent and the condition of the units were impeccable. My main complaint is service related. Prior to the trip, I had made specific inquiries to the hotel about the stairs in the hotel as I had an elderly mother in her late 70’s. I also knew that Quito was at a very high altitude @9300 feet. I was concerned about climbing stairs and putting her at risk. In my email reply from the hotel, I was told that it was 8-12 steps up to the unit. This wasn’t perfect but doable. Upon Arrival at midnight ( after a very long day of traveling) however we found the unit was 3 flights up with more stairs in the duplex. We were told by the manager that there were no other two bedrooms. After we stayed for two nights, I discovered that the whole building was empty except for our family and the other side of the annex had an elevator! Seriously? I told the manager Aaron( who was very nice) but he just shook his head and said the other units were only 1 bedrooms and two bedroom was a luxury suite. We had paid for a 2 bedroom luxury suite so even if an upgrade was needed, it was possible. Alternatively, we could have had two 1 bedroom units too. But, nothing was suggested. This is the reason for downgrading my review. I don’t usually do this but this was an important safety issue. As a manager, he had the discretion and knowledge about capacity and should have used it.
Séjour de 2 nuits en décembre 2021
Réponse de Daniel Cadena. le 28 déc. 2021
Dear Guest Thank you for your comment and for choosing our hotel. We sincerely apologize for any inconvenience caused. I'm sure it won't happen again and we hope to have you again with us.

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Colonial Charm
What a lovely property. Very historic and the plants and wall paintings give it a welcoming touch. Excellent friendly service, especially from Daniel. Breakfast was also very decent. Very good location in historical center, but the only drawback is that the hotel is on a street that has a lot of noisy bars. Best to request the very quiet rooms in the back. Otherwise a perfect stay.
Séjour de 2 nuits en octobre 2021
Réponse de Daniel Cadena le 9 nov. 2021
Thank you very much for your excellent comment. I am glad to know that his stay with us was pleasant. I hope we will see each other again very soon. A big hug. Daniel C.

10/10 Excellent

Ralph

Séjour de 1 nuit en septembre 2021

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent location, food and service.
Séjour de 3 nuits en septembre 2021
Réponse de Daniel Cadena le 27 sept. 2021
Dear Matthew, Thank you for the excellent score.

10/10 Excellent

Paul, Canton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at every level could not have been more helpful. They were proactive in thinking about all our needs, including cars to the airport, restaurants etc., and were available at all hours and every way.
Séjour de 5 nuits en septembre 2021
Réponse de Daniel Cadena. le 27 sept. 2021
Dear Paul, We appreciate your comment. Thank you for choosing La Casona de la Ronda.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so exceptionally helpful. One of the nicest hotels we have ever stayed in.
Séjour de 3 nuits en août 2021
Réponse de Daniel Cadena le 11 août 2021
Dear Guest, I appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.

10/10 Excellent

Bret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2021
Réponse de Daniel Cadena le 6 juil. 2021
Thank you very much for your score.