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Avis sur Rydges Lakeland Resort Queenstown

3.5 out of 5
Rydges Lakeland Resort Queenstown
38-54 Lake Esplanade, Queenstown

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 213 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 345 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 241 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 131 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 71 avis sur 1001." "

7,6/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très correct
Hôtel standard dans sa catégorie. La prestation est au niveau attendu, sans fioritures. Un fois payé le parking pour la nuit, on peut y laisser sa voiture et aller à pied vers le centre ville, une charmante ballade de 10 mn le long du lac, avec une vue superbe
Vue en face de l'hotel
Séjour de 1 nuit en novembre 2019

8/10 Bien

raphael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable et chambre confortable
Accueil pro. Chambre plutôt agréable avec vue sur le lac et terrasse partagée avec d'autres chambres. 2 grands lits confortables, un frigo, télé, petit coin salon avec fauteuils, salle de bain avec baignoire, internet. parking. Etablissement lumineux.
Séjour de 1 nuit en janvier 2019

6/10 Satisfaisant

franck, France

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
hotel d etape
dès l accueil la réception voulait nous faire payer une deuxième fois attention ! problème salle de bain lavabo bouché signalé constaté pas règle. baignoire et sol mal nettoyés avec poils et cheveux robinetterie des années 60 vraiment pour le prix de la nuit à 120 c'est carrément exorbitant. même pas de micro ondes dans la chambre pas de distributeur de savon .la piscine est minuscule pas chauffer et salle et ne parlons même pas du petit déjeuner qii pour le prox de la chambre n'est même pas inclus il faut rajouté 30 dollars par personne c'est vraiment prendre les clients pour des pigeons je déconseille c'est établissement qui n'est vraiment pas à la hauteur de ces prétentions. ...
Séjour de 2 nuits en décembre 2017

8/10 Bien

Brigitte M, Switzerland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Situation idéale face au lac près du centre ville
Hôtel tout confort vue lac et montagnes pour se relaxer après le Milford track ! Mais proche du centre pour profiter de l'animation des rues et des activités bars, restos, sports nautiques qu'offre cette merveilleuse ville de Queenstown.
Séjour de 3 nuits en novembre 2017

6/10 Satisfaisant

Judith

Séjour de 1 nuit en avril 2024

8/10 Bien

Sharron

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Fantastic location which made walking into town very easy. Parking on site was great! Staff were super friendly and helpful. The bar on 6th floor was lovely great $2 oysters and lovely cocktails! Stunning lake views. Breakfast buffet was lovely with very friendly chefs happy to assist. The only negative was we had a family room with 2 double beds as we were with our daughter and both beds could have done with new mattresses. Overall a wonderful hotel and would definitely stay again!
Séjour de 3 nuits en mars 2024
Réponse de Rydges Queenstown Team le 8 avr. 2024
Thank you for your positive review. We're stoke to hear your stay with us went great! We appreciate all feedback and will definitely bring up the mattress issue in our next meeting to discuss further changes. Hope to see you again in Queenstown!

8/10 Bien

christian

Les points forts : Infrastructures et conditions de l’hébergement
Walking distance from activities
Séjour de 4 nuits en mars 2024
Réponse de Rydges Queenstown Team le 2 avr. 2024
Thank you for your review. We're glad to hear our location was very convenient to you during your stay! We hope to see you again in Queenstown!

10/10 Excellent

Elaine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location near the lake and shops
Séjour de 3 nuits en mars 2024
Réponse de Rydges Queenstown Team le 1 avr. 2024
Thank you for your positive review. We're glad you enjoyed our stay with us and we hope to see you again in the future!

8/10 Bien

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful comfy stay. Some concern regarding shower over bath as no rail to hold to get in or out
Séjour de 2 nuits en mars 2024
Réponse de Rydges Queenstown Team le 3 avr. 2024
Thank you for your review. We are glad to know you enjoyed your stay with us, and we hope to see you again in Queenstown in the future!

10/10 Excellent

Mary, Marathon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lake view, which was beautiful. The room is small with no storage for clothes/accessories, but we only stayed one night. I would not stay here on an extended stay unless you are OK with living out of your suitcase in a small room. The breakfast buffet, which was included, was excellent. The location perfect, in walking location to restaurants and shopping. Overall, a good location for a stopover.
Séjour de 2 nuits en mars 2024
Réponse de Rydges Queenstown Team le 20 mars 2024
Thank you for your positive review. We are glad you enjoyed your time with us! You compliments will be passed onto the chefs and we're sure they'll be stoked to hear about it. Hope to see you again in Queenstown!

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location for a nights stay
Séjour de 1 nuit en mars 2024
Réponse de Rydges Queenstown Team le 17 mars 2024
Thank you for your review. We're stoked to hear you enjoyed your stay with us! We hope to see you again in Queenstown!

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, wonderful view, central location
Séjour de 4 nuits en mars 2024
Réponse de Rydges Queenstown Team le 16 mars 2024
Thank you for your positive review. We're stoked you had a great stay with us, and we hope to see you again in the future! Stay safe!

4/10 Médiocre

Michael

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
poor value for money, run down, no ac, no hair drier, tired bathrooms
Séjour de 2 nuits en mars 2024
Réponse de Rydges Queenstown Team le 16 mars 2024
Thank your for your honest review. We're sorry your stay with us did not go as you planned. Unfortunately we don't advertise having AC, as we don't have this being the hotel built several years ago without it. We apologise for any inconveniences this have caused to you. Rooms also do have a hair dryer, but we're sorry if this was missing in your room. We're sure any of our staff members would've been more than happy to get another one for you if you asked them. We hope you can give us another chance in the future to make it up for you! Stay safe!

10/10 Excellent

Jenna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for people who want to enjoy the water front, shopping, and food of Queenstown.
Séjour de 2 nuits en mars 2024
Réponse de Rydges Queenstown Team le 10 mars 2024
Thank you for your positive review. We are stoked to hear that your stay with us was very enjoyable to you. We hope to see you again in Queenstown!

4/10 Médiocre

Derek

Les points forts : Propreté
Les points faibles : Personnel et service
When checking in they said we received an upgrade to a family room from our Lakeview room. When we went up to our room, it clearly was not an upgrade and we had to argue to get the lakeview room that we had booked and paid for
Séjour de 2 nuits en février 2024
Réponse de Rydges Queenstown Team le 8 mars 2024
Thank you for your review. We apologise for the issues you've had with your room. It must have been a misunderstanding, but we'll make sure this does not happen again. Again, we're sorry for any inconveniences this may have caused, stay safe and we hope to see you again!

6/10 Satisfaisant

HAE RIM

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
tap water from toilet or 6th floor restaurant is inconvenient
Séjour de 1 nuit en février 2024
Réponse de Rydges Queenstown Team le 25 févr. 2024
Thank you for your feedback. We apologise for the issues you had with the tap water. Hope to see you again in Queenstown!

6/10 Satisfaisant

Manuel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Rydges Queenstown Team le 10 févr. 2024
Thank you for your honest review. We hope to see you again in Queenstown!

2/10 Horrible

Vungelia

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
These rooms do NOT have AC. They offer a plug-in fan to cool down the room, which is widely inappropriate for a hotel that claims to be 4-stars. Don’t be fooled by the beautiful lobby pictures either, because the rooms are below average. In fact other guests can access your room from the shared balconies.
Séjour de 1 nuit en février 2024
Réponse de Rydges Queenstown Team le 10 févr. 2024
Thank you for your honest review. We're sorry to hear you didn't enjoy your stay as much. Unfortunately we do not advertise having AC in the rooms due to this not being built back in the past. We're sorry for the misunderstanding. We have passed on your notes onto the relevant departments and they will be looking into it. We hope to see you again in the future!

4/10 Médiocre

Leanna

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This place has no air conditioning and major HVAC problems. It was downright humid in the hallway and our room to the point where you could see streaks where the walls had been wet. The bathroom ceiling was covered in mold and there was no fan to help dry it out. Opening the window to cool the room would have been fine except that it lets the rabid sand flies in. The staff was nice and the room was otherwise clean but the only thing worthwhile was the convenient location.
Séjour de 3 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 10 févr. 2024
Thank you for your review. We're sorry to hear you did not enjoy your stay that much. We have taken notes on what you highlighted and will be passed onto the relevant departments. There is a plan in place for renovating in the future, but this is a long and slow process. We hope you can give us another chance in the future to show you what Rydges really is about!

6/10 Satisfaisant

Alex

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Needs some TLC, amazing location
I've had great experiences with Rydges properties in NZ and I was a bit disappointed by the Lakeland hotel. The good things: - You definitely cannot beat the location, right across the street from the lake and walking distance from the city center (with FANTASTIC restaurants and shops). - The views from our room were spectacular! We could see the mountains and there was a lovely lavender garden in the balcony, smelled so good and it was nice to see the bumblebees. - Breakfast buffet is superb, all the food was delicious, worth every penny. The not-so-good things: - Although it wasn't an issue for me at all, please keep in mind there is no air conditioning in the hotel rooms. They do provide a fan and you can open the windows, but if you are someone used to AC (hello, fellow Americans) you might not be too comfortable. Again, not an issue for me, but might be for others. - The room had some dust and debris lying around. Nothing too crazy, but noticeable. -The shower door isn't very good at keeping the water inside the tub/shower so be prepared to have wet floors after showering. There is NO ventilation in the bathroom which causes everything to steam up. Even the windows in the sitting area in our room were fogged up due to the lack of bathroom ventilation. -Our room had a pull-out sofa bed but the mattress is very very thin, so we ended up putting it back as a sofa and sleeping like that, much more comfortable. Not sure I'll stay here again.
Séjour de 2 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 26 janv. 2024
Thank you for your review! We are glad you enjoyed your stay with us and it makes us proud when we are part of our guests memories of Queenstown. We'll make sure to pass on your notes onto the relevant departments to keep improving our guest services. Thank you sharing, and we hope to see you in Queenstown again!

8/10 Bien

Drishti

Séjour de 2 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 15 févr. 2024
Thank you for your positive review. We hope to see you in Queenstown again!

10/10 Excellent

Claudia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unterkunft ok, nur das Frühstück könnte gesünder sein, weniger frittiertes Angebot.
Séjour de 3 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 26 janv. 2024
Thank you for your positive review. We do have a wide variety of food at breakfast if you want to go for a healthier option! Hope to see you again in Queenstown!

4/10 Médiocre

Professor Praga

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room assigned was on the ground floor with no view of the lake
Séjour de 2 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 21 janv. 2024
Thank you for your review. We apologise for the room issues. Our standard rooms are advertised as a pool view or a partial lake view, so unfortunately, they don't have a full lake view. We are trying to implement some changes in the future so you message will be passed on to the relevant departments. Hope to have you again in Queenstown!

2/10 Horrible

John

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
No air conditioner. No fan ventilation in the bathroom. Old bathroom very small room. Wardrobe to small . Not with the price. Bee was good.
Séjour de 3 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 20 janv. 2024
Thank you for your honest review. We apologise for the issues you've had during your stay. We're currently working on some structure changes in the hotel but unfortunately these take some time. We hope you can come and visit us again in the future and we'll welcome you with a refreshed hotel!

6/10 Satisfaisant

Carolyn

My television wasn’t working properly the two nights I was there was problems with the signal and I missed games of tennis, I told reception, it came back on after an hour , then next night same problem
Séjour de 2 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 19 janv. 2024
Thank you for your review. We're sorry to hear you had issues with the TV. We've passed on this to the maintenance department and we hope it won't happen again in the future. Stay safe!

8/10 Bien

Gustavo

Les points forts : Propreté et personnel et service
No fans in the toilet & bathroom.
Séjour de 1 nuit en janvier 2024
Réponse de Rydges Queenstown Team le 19 janv. 2024
Thank you for your review. We apologise for the issues you had. We have passed on your notes onto the maintenance team and they will be looking into this. Hope to see you again in Queenstown!

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 17 janv. 2024
Thank you for your positive review! We are glad you enjoyed your stay with us and we hope to see you again in Queenstown!

6/10 Satisfaisant

Ju

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of staff who served me at my arrival was terrible. Other staff was good. Cleaning cobdition of bathroom and vanity were not clean enough
Séjour de 2 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 17 janv. 2024
Thank you for your review. We apologise if your check-in process was not as expected, and this is not a standard for our hotel. We'll make sure we talk with our staff to prevent this from happening again in the future. Hope to see you again!

10/10 Excellent

Nic

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 13 janv. 2024
Thank you for your positive review. We hope to have you in Rydges again!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The nicest thing about this place is the outside- it looks nice and majestic from the front but its all down hill from there. You can tell they haven't done anything to keep this place nice in a long time. The carpet is all worn out and gross. The beds were aweful. My kids kept saying that its fake fancy. On the surface, it looks like it will be nice but it really isn't. The place is totally worn out and run down. But the view is great.
Séjour de 1 nuit en janvier 2024
Réponse de Rydges Queenstown Team le 10 janv. 2024
Thank you for your honest review. We are sad to hear your stay was not as you expected. We are on the process of refreshing the rooms and it takes a bit of time, we apologise if they were not what you expected. We hope you can come back in the future once our rooms are refreshed to enjoy our hospitality!

8/10 Bien

Toshiyuki

Séjour de 2 nuits en décembre 2023
Réponse de Rydges Queenstown Team le 8 janv. 2024
Thank you for your positive review! Hope to see you again in Queenstown!

10/10 Excellent

Joel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 8 janv. 2024
Thank you for your positive review! We are glad you enjoyed your stay with us. Hope to see you again in the future for more memories!

10/10 Excellent

Alice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 8 janv. 2024
Thank you for your positive review! We are glad you enjoyed your stay with us. Hope to see you again in the future for more memories!

4/10 Médiocre

Agnes

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Rydges Queenstown Team le 10 janv. 2024
Thank you for your honest review. We're sorry to hear your stay was not as expected, and we hope you give us another chance in the future to make up for it!

6/10 Satisfaisant

Ryutaro

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
ロケーションは良いが施設は古め
Séjour de 2 nuits en décembre 2023
Réponse de Rydges Queenstown Team le 10 janv. 2024
Thank you for your review! We are glad you enjoyed our central and convenient location. Hope to see you again!

2/10 Horrible

Paula

Séjour de 2 nuits en décembre 2023
Réponse de Rydges Queenstown Team le 31 janv. 2024
Thank you for your review. We apologise if you had issues and did not enjoy your stay. Hope you can give us another chance in the future to show you what Rydges Queenstown really is about. Stay safe!

8/10 Bien

Karl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Rydges Queenstown Team le 1 janv. 2024
Thank you for your positive review! We are stoked to know you enjoyed your stay. We hope to see you again in Queenstown!

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice accomdations, walkable to city center with beautiful views.
Séjour de 3 nuits en décembre 2023
Réponse de Rydges Queenstown Team le 30 déc. 2023
Thank you for your positive review. We are glad you enjoyed our views as much as we do every day! Hope to see you again in Queenstown for more adventures!

4/10 Médiocre

Jerry, Pymble

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The location of the property is excellent but the facilities are in need of extensive maintenance and upgrades.
Séjour de 6 nuits en décembre 2023
Réponse de Rydges Queenstown Team le 1 janv. 2024
Thank you for your honest review. We are glad you got to enjoy our central location in Queenstown, and we apologise if the room was not able to meet your expectations. We are slowly in the process of upgrading rooms and this takes some time. We hope you can come back in the future to see new changes!

8/10 Bien

Lyne and Garry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We had a lovely stay at the Rydges Lake front. It is close to the town center and an easy walk. We got a bus from the airport and the stop was right outside very convenient. The road is very busy and it was quite noisy at night. Could do with some double glazing to help with the noise but other than that a great spot to stay.
Séjour de 2 nuits en décembre 2023
Réponse de Rydges Queenstown Team le 23 déc. 2023
Thank you for your positive review. We are glad that you enjoyed your stay with us, and we hope you can come back again in the future. Stay safe!

10/10 Excellent

Tracey

Voyage en couple
Les points forts : Équipements
Will definitely stay again
Séjour de 2 nuits en décembre 2023
Réponse de Rydges Queenstown Team le 20 déc. 2023
Thank you for sharing your positive review. We hope to see you again in the future!

6/10 Satisfaisant

Matu

Voyage en couple
Les points forts : Propreté et personnel et service
Great location with an easy walk to town. Great view and helpful staff. Extractor fan didn't work in the bathroom and burger buns were too greasy.
Séjour de 3 nuits en décembre 2023
Réponse de Rydges Queenstown Team le 22 déc. 2023
Thank your for your review. We are glad to hear you enjoyed the views and the service from our friendly staff! We look forward to having you again in Queenstown!

10/10 Excellent

Tessie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en décembre 2023
Réponse de Rydges Queenstown Team le 22 déc. 2023
Thank you for your positive review! We hope to see you again in the future.

10/10 Excellent

Irene

Séjour de 1 nuit en décembre 2023
Réponse de Rydges Queenstown Team le 22 déc. 2023
We appreciate your good review, and we hope to see you in Queenstown again in the future!

6/10 Satisfaisant

Siew Hoong

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The location of the hotel is fantastic with fantastic view if given a room facing the lake. The lobby is very inviting and great place to hangout. Staff are friendly. The room is however quite dated which could use some upgrades. There’s no air conditioning. We were placed on the ground floor room facing the parking close to the lobby that was slightly noisy with people walking in and out, especially with the window opened.
Séjour de 2 nuits en décembre 2023
Réponse de Rydges Queenstown Team le 22 déc. 2023
Thank you for your honest review, we are glad to hear you enjoyed our location close to town as well as our views, and appreciate your feedback as this allows us the chance to work on the areas that require attention. We have passed your notes to the board so we can keep improving our guest experience. We hope to see you again in Queenstown!

4/10 Médiocre

Andrew

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Rydges Queenstown Team le 22 déc. 2023
We appreciate your feedback and we're sorry we were not able to meet your expectations. We hope you can give us another chance in the future!

8/10 Bien

Ameera, Carapichaima, Trinidad

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the hotel was realy nice.. clean, comfortable and conveniently located within walking distance to the town centre. breakfast was amazing! the only con for me was that the bathroom towel rack location was a bit annoying as i everytime i washed my hands, i had to turn around and walk to the opposite side of the bathroom to dry my hands. the safe location.was inconvenient as well. it was in the top shelf of the closet, where only really tall ppl would be able to reach and use it without having to climb up on a stool / chair to do so. and those are really minor cons imo... everything else was excellent
Séjour de 4 nuits en novembre 2023
Réponse de Rydges Queenstown Team le 22 déc. 2023
I was pleased to read your stay with us was an overall positive one and you enjoyed our hospitality and also the central location of our hotel. We appreciate your honest review and rest assured that we have taken your comments on board and passed on to the relevant departments.

8/10 Bien

Maryann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lake views close to town
Séjour de 1 nuit en novembre 2023
Réponse de Rydges Queenstown Team le 14 nov. 2023
Thank you for your positive review! We are glad you got to enjoy our great views and found convenient our proximity to town. Hope to see you again in Queenstown!

8/10 Bien

Steve

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the CD location and how quiet it was
Séjour de 1 nuit en novembre 2023
Réponse de Rydges Queenstown Team le 13 nov. 2023
Thank you for your positive review, we are glad to enjoyed the location of our hotel! We hope to see you again in Queenstown!

2/10 Horrible

Benjamin Mark

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Fantastic location. Tired, noisy old hotel - I stayed in one of the ground floor wings next to the road / parking area. The room was not sound proofed at all - every noise from outside (traffic on road, people chatting, doors from parked cars slamming etc). Something so simple as double glazed windows and thicker curtains would solve! Lots only money spent on lobby area Renovations but seemingly the ground floor rooms were left out. Bathroom was like a 1 star backpackers bathroom. I politely recommended to check out staff about noise proofing the rooms and the woman shrugged and said we never get that complaint. That was it. Not even a ‘we’ll take a look at that’. Zip, nada. And zero thank you : good bye.
Séjour de 1 nuit en novembre 2023
Réponse de Rydges Queenstown Team le 13 nov. 2023
Thank you for your honest review. We do appreciate your feedback as this allows us the chance to work on the areas that require attention. It is important to us that all our guests enjoy their stay with us, and we are sorry to hear the condition of the hotel did not meet your expectations. Changes in the infrastructure do take a lot of time and can be a long process, but we are working on it as fast a we can to provide a better experience for our guests. We hope you can give us another chance in the future to see how we've been working on improving our service!