Publié le 4 juil. 2019
Quite good Sofitel, but not exceptional. You mostly get what you expect from a Sofitel: quite luxurious room and common areas, professional staff, etc... . Nothing of note though in this hotel: lobby pretty small, no extra features such as pool, or spa, etc.... The breakfast was good but the breakfast area was pretty small and the selection not as large as one could expect. Of note, one then two elevators (out of a total of 2) were out of order during the 3 days of my stay. I understand equipment can malfunction, but it should be fixed FAST, especially in a 5-star hotel. Finally, one of the staff members complained in front of me about internal management of the elevator issue in front of me, which was unprofessional, again in particular for a 5-star hotel. In summary, good but no outstanding feature and some room for improvement.
Commentaire laissé par : Direction de l'hôtel
5 juil. 2019 par Guest Relation Manager, Direction de l'hôtel
Thank you for your review.
I well acknowledged all your feedback that I have shared with our management team.
I am pleased to inform you that both of our elevators are now working as normal.
We look forward to seeing you back again.
Guest Relations & Quality Manager