Dear Marc,Thank you very much for your great ratings and your kind remarks about our hotel.We will continue working to improve our services, in order to meet all our guest expectations.It is great to learn you had a nice time.Wishing to welcome you again.Kindest Greetings,Hotel Riu NaiboaOnline Reputation Manager

Apreciada Damaris,Muchas gracias por compartir su maravillosa experiencia y por elegir RIU Hotels & Resorts. Estamos muy contentos de saber que fuimos capaces de superar sus expectativas y que disfrutó de su estancia. ¡Esperamos volver a darle la bienvenida en un futuro próximo!Nuestros mejores deseos, Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear Kimanie,We are very grateful for your wonderful review.It is very rewarding for our beautiful staff members to read you enjoyed your stay.Thank you very much for choosing us!Looking forward to hosting you again, Kimanie.Kindest wishes,Hotel Riu NaiboaOnline Reputation Manager

Dear Samir,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu NaiboaOnline Reputation Manager

Apreciad@ Julieann Pagan,Muchas gracias por dedicar el tiempo de dejarnos su valoración.Estamos muy contentos de que haya disfrutado en nuestras instalaciones y sobre todo, nos sentimos halagados, al saber que sus vacaciones, fueron satisfactorias, sobre todo, gracias a la atención de nuestro maravilloso servicio prestado.Esperamos que nos vuelva a elegir para pasar unos días con nosotros.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear Mihirbhai,It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Thank you very much for your fantastic review, our staff feels rewarded.Wishing you a great day!Thank you for choosing us, see you soon!Kindest Greetings,Hotel Riu NaiboaOnline Reputation Manager

Dear Santiago,We appreciate this feedback! We are very happy to hear that you enjoyed the room and the gastronomic offer, however, we lament to hear that the drinks were not to your satisfaction.We look forward to sharing another great experience with you soon. Greetings,Hotel Riu NaiboaOnline Reputation Manager

Dear Timothy,Thank you so much for your review!We are happy to know how much you enjoyed your stay, in the Hotel Riu Naiboa. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu NaiboaOnline Reputation Manager

Apreciado Probando,Gracias por su comentario,Valoramos profundamente su reseña positiva y detallada de su estancia reciente en nuestro hotel y nos llena de satisfacción haber sido parte de una experiencia tan placentera para usted.Siempre nos complace saber que disfrutó su tiempo con nosotros. Esperamos sinceramente que nos brinde otra oportunidad de recibirle en nuestras instalaciones para poder así proporcionarle la experiencia altamente satisfactoria que nos distingue.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear orain,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We regret to hear that we could not find a solution that could help you to enjoy your time at our hotel.All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu NaiboaOnline Reputation Manager

Dear Yasmin,Thank you for taking the time to provide us your detailed feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Please let us explain that when a booking is made through a third party and not RIU, it is the agency with whom the guests have booked, who is in charge of the reservation, unfortunately, we cannot reply on their behalf. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again soon.Best Regards,Hotel Riu NaiboaOnline Reputation Manager

Dear Sifth,We would like to apologize for any inconvenience.Please let us explain that when reservations have been arranged and charged by a third company, it is the guest’s booking channel who is in charge of the reservation. Regrettably, we cannot reply on their behalf.We kindly recommend you to get in touch with your booking channel in order to inform them about your discomfort and place a formal complaint.When reservation have been made directly with Riu, we recommend them to place a formal complaint in our After Customer Care.Sincerely,Hotel Riu NaiboaOnline Reputation Manager

Dear Joseph,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read that despite our efforts we could not fulfil your expectations in some areas. The management will be informed in order to apply the right measures.Please accept our apologies.Best Regards,Hotel Riu NaiboaOnline Reputation Manager

Estimado Damaris, Gracias por su visita y por compartir su experiencia con nosotros. Lamentamos que hayamos pasado por alto algunos detalles y que no haya quedado plenamente satisfecho con su reciente experiencia.Le aseguramos que nos tomamos muy en serio sus comentarios y que comentaremos sus preocupaciones con nuestros jefes de equipo, ya que realmente esperamos que nos vuelva a dar la oportunidad de recibirle de nuevo para ofrecerle una experiencia inmejorable.Respetuosamente,Hotel Riu NaiboaOnline Reputation Manager

Dear gloria,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests. We do hope you will understand that it is difficult for us to comment on individual tastes or opinions, when the majority of customers do appear to be satisfied with the overall quality of the food offered.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu NaiboaOnline Reputation Manager

Dear Luan,Thank you so much for your kind words and your good rating on Expedia. We are glad we were able to assist you and make your stay enjoyable.We would also like to thank you for bringing to our attention the matters with which you were not so satisfied. It is our hope that we can have the opportunity to serve you again in the future.With appreciation, Hotel Riu NaiboaOnline Reputation Manager

Dear Francis,Thank you for taking the time to give us your feedback and for expressing your concerns.We work incessantly to ensure our facilities are well maintained and we try our hardest to provide not just good value, but friendly hospitality and comfortable accommodations from start to finish. For this reason we are deeply sorry you found our hotel less than satisfactory.However, our guests’ reviews are always truly appreciated as a valuable contribution to our process of continuous improvement, and therefore, your observations will be shared with involved departments for further consideration.We sincerely hope to have the opportunity to welcome you back to one of our worldwide available hotels in the future, and to show you a better and excellent service. Until then, we wish you all the best.With our best wishes we remain,Hotel Riu NaiboaOnline Reputation Manager

Apreciada Janice Ortiz,Mil gracias por escribir esas palabras como un reconocimiento a nuestra labor de cada día.Sepa que nos gustaría que volviera a visitarnos en alguna de nuestras instalaciones distribuidas en el mundo y, poder así brindarle una nueva y maravillosa estancia entre nosotros.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager