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Avis sur Bel Air Collection Resort & Spa Vallarta

3.5 out of 5
Bel Air Collection Resort & Spa Vallarta
Blvd. Costero 800 Sur. Frac. Flamingos,, Nuevo Vall, 11, Nuevo Vallarta, NAY

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 70 avis sur 304." "
Note des voyageurs de 8 (Bien), d’après 98 avis sur 304." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 304." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 304." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 304." "

7,6/10

Propreté

7,6/10

Personnel et service

7,0/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

pat price, sherbrooke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel sur la plage de nuevo vallarta
bon emplacement avec animation ,belle piscine ,resto ,casse croute ,depanneur ,autobus passe a la porte , 15 min,de P V ,

10/10 Excellent

Yann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Angel Zavala le 5 oct. 2015
Muchas Gracias Yann.

6/10 Satisfaisant

muriel, nouveau brunswick, canada

Les points forts : Personnel et service
Hotel avec bel accès à la plage et belle piscine.
Mon mari et moi allions pour deux nuits avant notre retour au Canada. J'avais réservé une chambre et on nous a donné une chambre en arrière sans balcon et aucune vue sur la mer. Il y avait une senteur d'humidité à notre arrivée.
Réponse de gerencia general le 27 oct. 2015
Dear Guest: Thank you in advance for your comments, we have room change request that would of loved to offer to you . we hope to have you visit in the near future. regards,

10/10 Excellent

jeunes retraité, L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Directement sur la plage
Nous avons adoré cet endroit. Le personnel a été d'un respect et d'une courtoisie exceptionnelle. Nous y avons trouvé une ambiance presque familiale avec les autres personnes qui occupaient cet endroit même si ils ne parlaient le français. Nous le recommandons chaudement à tous ceux qui veulent un séjour tranquille et relaxant. Pour la vie nocturne il n'y a qu'à prendre un taxi ( 85 pesos) pour se rendre à Bucerias où il y a plein de restos (beach bar) très sympathiques et pas cher du tout. Pas de problème de sécurité mais alors vraiment pas du tout!
Réponse de Gerencia General le 1 nov. 2015
Glad to know you choose our resort for a great vacation, and thank you for your wonderful comment. we are happy to hear each of your comments and that you had a traquil and relaxing stay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Hotel tres bien entretenu, pas trop grand complexe mais tellement confortable et le personnel vraiment gentil. Tres beau jardin et tres belle piscine egalement. Le calme total. A recommander! On a beaucoup apprecie.
Réponse de General Manager le 18 oct. 2016
Dear Guest, We appreciate your time you have taken to give a feedback. It is a pleasure for to hear that we made your stay a memorable one. We hope to see you back here with us again. Sincerely, Angel Zavala General Manager.

8/10 Bien

Jicebe

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
séjour agréable mais certaines chambres à éviter
Bel hôtel, avec belle piscine, et nourriture très correcte. Les chambres sont confortables, mais attention, certaines en bas de gamme sont très mal situées (bruit infernal de la clim de l'hôtel d'en face). Mais personnel agréable et arrengeant.

8/10 Bien

Stéphanie, Irapuato, GTO, Mexique

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel Bel Air Resort Collection à Nuevo Vallarta
L'hotel en lui même est très agréable, peut-être un peu loin de Puerto Vallarta mais on peut s'y rendre très facilement en voiture. La piscine et même l'océan sont accessibles aux enfants en bas âge, ce qui est très pratique et sécurisant. Par contre, il y a un buffet pour tous les repas et il manque sérieusement de variété, de plus la cuisine n'est pas exceptionnelle...
Réponse de General Manager le 24 août 2016
Merci beaucoup pour vos commentaires et sont pris en compte. Nous vous remercions de votre séjour, nous espérons à nouveau. Salutations!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
OFERTAN LO QUE NO DAN
No hay personal suficientes las habitaciones no estaban ocluidas con lo que ofertan Pésimo servicio de alimentos . Aunque se lleva todo pagado
Séjour de 4 nuits en décembre 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible experience. There was no hot water or Ac, the phone in the room was not working. Food and services was the worst. I would never recommend this place.
Séjour de 3 nuits en décembre 2017

4/10 Médiocre

JS, San Jose, CA

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
They are in the middle of a building project and have let the rest of the facilities in poor condition. We did not get the room we booked. After changing room 3 times, we gave up.
Séjour de 8 nuits en novembre 2017

8/10 Bien

CHENG-SYUAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2017

8/10 Bien

omar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Lo mejor el personal todos muy amables :)
La alberca, la barra, la comida todo muy bien el trato del personal excelente todos muy amables Hubo un problema entre la pagina y el hotel con mi reservacion y nos hicieron esperar como una hora en pleno calor luego nos dieron otra habitacion y tuvimos que pagar mas dinero el hotel estaba en remodelacion y eso fue un poco frustante.
Séjour de 5 nuits en septembre 2017

8/10 Bien

GLORIA LETICIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Todo bien, bonito promedio y amables el personal
Séjour de 3 nuits en août 2017

10/10 Excellent

Jose Delgado

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente
excelente estuvo todo muy bien, agusto, tranquilo, nos atendieron maravilloso muy serviciales excelente servicio la verdad volveré a hospedarme proximamente
Séjour de 3 nuits en juillet 2017
Réponse de Alejandro Garcia le 11 août 2017
Hola José, nos da gusto que hayas disfrutado de tu estancia en el hotel, te invitamos a regresar pronto. El equipo Bel Air te desea un excelente regreso a casa.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor quality for the price !!!!
I went for a wedding and over all the people some of them very nice but the rules around make people uncomfortable! The room that I reserve according to the pictures of the website not even close, ugly and very old I have to complain to get something better. The room was dirty during my stay no broom or mop were inside my room !!!!!! The food the last day were horrendous!!! The bedding sheets and in general old and not clean. The wedding for me as a Guest's opinión need improvement from the wedding planner of the hotel because the bride and groom trust that person and her abilities and experience since they were far away to control all the aspects of the wedding! Very bad attention for the wedding guests before the reception. They mark people like who were allow to drink something before the party start.
Séjour de 3 nuits en juin 2017
Réponse de Angel Zavala le 18 juin 2017
Dear Guest, thanks for the time you have spent to write this review, all of your comments will be shared to the leaders of each department for inmediate correction. kind regards

2/10 Horrible

Edgar, Mexico City

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Una verdadera decepción
Los cuartos son anticuados; el aire acondicionado goteaba en el primer cuarto que me dieron (estaba a punto de caerse una parte del techo), a las 7:30 me levantaron con ruidos de lo que parece ser una máquina cortacésped; está todo lleno de polvo debido a una construcción contigua; el elevador no funcionaba y el estado de las habitaciones es lamentable. La peor estancia en años.
Réponse de Gerencia general le 18 juin 2017
Estimado Edgar, gracias por tomarse el tiempo de escribir estos comentarios, estoy compartiendo su experiencia con los departamentos correspondientes para su accion correctiva inmediata. Saludos cordiales

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy bonito, , la playa súper.
Las instalaciones, muy bien, la comida muy buena, un buen lugar para descansar, cerca de Bucerías que es un lugar también muy bonito y se come bien.

4/10 Médiocre

Drew, Mexico City

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Take a pass on this place!
Facility about to exchange ownership again in a short period of time. Disorganized, hygenically challenged, staff struggling. Don't waste your hard earned money here...too many other great options right next door.

6/10 Satisfaisant

gabriela

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Hotel en Construcción
El hotel estaba en construcción por lo que por la mañana y hasta muy tarde se escuchaban los ruidos de la maquina. el estacionamiento estaba pequeño y las instalaciones no son tan lindas como en las fotografias

8/10 Bien

gerardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Jean

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was very small. Uncomfortable bed. Room needs a do over, looks pretty sad, and so dark. Wanted a better room or we would check out, they offered one at three times the price...........no thanks. Also t.v. had one Spanish station and no English channels. Asked for a bottle opener, & told there would be one in the room, but, no, there wasn't. At least a quarter mile walk to bar and back to the room with an opener, which had to be returned.

6/10 Satisfaisant

igor, las vegas nv

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Big construction going on
If you want to spend a night or two I might book this hotel but as a vacation not a good resort they doing some construction work the stuff not really friendly specially the tour guy.very small room.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Awesome staff
The restaurant needs some help with the menu, the items to choose from were not what you look for going to mexico, nice Mexican dishes to choose from would be nice.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et confort de la chambre
Stay somewhere else for the $ you would spend here
I was a little disappointed in the hotel for the price. The rooms are small and outdated. The TV remote didn't work upon my arrival, but they fixed it. AC could not be set lower than 25 degrees Celsius, 77F. Bathroom sink drained slowly. The accidentally charged my card for 7,800 US dollars before I pointed out the mistake and they corrected it and charged me that amount in pesos. The room key didn't work at first when I got to my room. Shower curtain was cloth and got soaked every time I used it. Lots of construction on site at this time. Parking is very tight and they were close to running out of spots. Nothing really major went wrong, but it was just a bunch of little paper cuts along the way. If I could do it over again, I would have stayed somewhere else for the amount of money I spent on the place.

8/10 Bien

Garry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was good stay once they gave us a good room because of problems with the air conditioner. Food is okay gets boring quick would recommend eating out more. Good restaurants around and Puerto Vallarta only a cheap cab ride away. Resort was quite and easy to get to the pool and beach. Service was excellent for the most part. I would recommend getting ocean view it's the only way to go.

4/10 Médiocre

joce , c

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Decepcionante
El Hotel se encuentra en construcción por lo qué hay ruido a partir de las 8 de la mañana y durante todo el día no te dejan descansar además la limpieza de las habitaciones deja mucho que desear

8/10 Bien

Moe & Candace, Denver, CO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Great pool
Great pool and staff. My only complaint would be our room was tiny with no balcony. We had a room that faced the Riu and was directly across from its air conditioning unit very noisy to say the least. We had a ground floor room with parking spots facing our window car headlights would shine in got pretty annoying. people loading up their vehicles milling about right outside our window very annoying. The we room we stayed in shouldn't be a room for guests it should be a utility room due to its poor location if you get room #3103 start complaining immediately. Don't get me wrong the resort is great. My wife and I don't spend much time in our room so I didn't say anything I also am not one to waste my time standing in line to see if we can get another room so I deal but after a week it got a little old. Our room wasvery clean and cozy when it was quiet. The beach is great here. lots of good restaurants fairly close to the the resort in Bucerias. This was my wife's and my 8th time to PV and we had a great time as always just wish our room had a better location. Thank you to Jose, Ricardo and all of the staff for making our stay fun, relaxing and all around great.

4/10 Médiocre

Gerardo

Les points forts : Propreté
Les points faibles : Personnel et service
Mala Experiencia Bel-Air
Fue una experiencia muy regular, el hotel está en construcción, hay mucho ruido desde muy temprano, el roomservice es pésimo, el check in también fue muy complicado y la atención de los meseros fue deficiente

6/10 Satisfaisant

jim, denver

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Building a new building.
The construction makes for a bit of noise. The pool area is very nice. The breakfast buffet is a nice start to the day. Dinner was a disappointment. Worst wines we have ever been served. A wine list and a new bottle are recommended.

8/10 Bien

Cindy, Vernon, BC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All you need. An affordable vacation on the beach
We were happy with the size of fridge, presence of a microwave, coffee maker, blender and hot plate. These things gave us so much more choice in our vacation, for example, whether or not we wanted to go out for breakfast or have a smoothie, or make a Pina Colada. Service is friendly and prompt. Food is good and affordable. The ponds around the building are full of beautiful fish and turtles and fountains. The pool is clean and a comfortable temperature--swim up bar. The only complaint I would have is that people throw towels on the chairs around the pool to "reserve" them. There are many, many chairs, very few occupied but none available. I wish they would post signs telling people not to leave towels unattended or they will be taken and, held at the towel booth, thus opening up chairs.

6/10 Satisfaisant

LV, chicago IL

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Beautiful hotel Need new Staff
Jacuzzi didn't work No towels in room took staff about 15 min to bring them Asked to speak to Manager and she was a meeting could attend

6/10 Satisfaisant

Charlotte, Illinois

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et confort de la chambre
Relaxing resort
Property nice -- but room unexceptiable! Floors were dirty to the extent your feet were black. Standard room very small--no couch or lounge chair. We didn't have daily maid service even though should have had clean towels and linens. Came one night at 7:30 pm to clean room! Too late. Common areas well kept and clean. Pool area very nice and staff at restaurant very friendly. Bellmen also very friendly and efficient They were exceptional

6/10 Satisfaisant

Jim, California

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very lovely hotel located right on the beach
I am kind of mixed about my experience. The hotel was very nice and the room was good. However when we booked I thought we upgraded to a room that would have some kind of an ocean view according to their website, they placed us in a room over looking a construction yard with lots of constriction noise included. I would have been better to give us a heads up. I would suggest if you want to book this hotel, make sure you know what you are getting.

8/10 Bien

Deb, Vancouver BC, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel close to the beach, nice pool
Nice location, great staff, infinity pool was awesome, valet staff excellent

8/10 Bien

Guillermo S, México Df

Les points forts : Propreté, personnel et service, confort de la chambre
Hotel ubicado en buena playa
El hotel en estos momentos esta en construcción lo que es un poco molesto. Algunas toallas de alberca ya viejas. El estacionamiento muchas veces lleno. Jacuzzis no todos en buen funcionamiento, Masajes del spa se cobran en dolares. Por otra parte, buena limpieza de la habitación , la alberca es amplia y agradable, muchas actividades para niños y adultos. La playa está limpia y segura.

4/10 Médiocre

Adriana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No vale la pena
Pésimo servicio, las habitaciones son súper pequeñas, la calidad de la comida es bajísima
Réponse de General Manager le 15 janv. 2017
Estimada Adriana: Agradecemos el tiempo invertido para realizar sus comentarios Lamentamos saber que no nos fue posible cumplir con sus altas expectativas y que se sintió decepcionada con la habitacion reservada, Sus comentarios son muy importantes para nosotros ya que nos permiten detectar áreas de oportunidad y mejorar nuestros servicios continuamente. Una vez mas gracias por compartir su reseña y esperamos tener el privilegio de hospedarle nuevamente para proporcionarle la experiencia excelente que espera y se merece. Saludos cordiales

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel descuidado y viejo
El hotel esta muy caro para lo que es. Las instalaciones estan viejas y descuidadas y los cuartos y los baños bastante viejos y descuidados. Las coladeras tapadas los mosquiteros rotos y mucho ruido por la ibta q estan llevando a cabo dentro del hotel. La comida de muy mala calidad. El gerente nuna respondio a nuestras llamadas.
Réponse de Anwar S le 15 janv. 2017
Estimado Anonymous Gracias por tomarse el tiempo de escribir esta reseña. Lamento enormemente que no hayamos podido superar sus expectativas durante su visita, tenga seguro que hemos comunicado sus anotaciones con los gerentes departamentales correspondientes para asegurar su apropiado seguimiento. Lamento no haber tenido la oportunidad de haberle conocido pero aun asi me gustaria ponerme a sus ordenes para poder tener la oportunidad de escucharle. Cordialmente

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Room was dirty. Bath tub was dirty
Room was dirty and stunk. I asked the clerk to clean the bath tub because it had dirt all over. Never came to clean it.
Réponse de Liaison le 3 janv. 2017
Dear Anonymous Thank you for your feedback, wish we could have more information to have a proper follow up

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Réponse de General Manager le 25 déc. 2016
Thank you for your review

2/10 Horrible

Martin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bottle of perfume stolen from my suitcase!!
This was the WORST experience ever!!! Hotel has MASSIVE construction. The room was a vacation nightmare. Way too small, dark, moldy smell, broken shutters with a view to another hotels air conditioner unit. We had to upgrade and the front desk services were not nice. No hello when we got there. Unwelcome feeling. I had my brand new bottle of perfume stolen out of my suitcase. The manager could care less. The pool was SO LOUD! Horrible music and overcrowded. We left to another beach because there was no place for us to sit and relax. Sitting by the beach on those filthy disgusting chairs was an absolute NO! I promise you, you can find much better. The kitchen table in the room was crawling with ants. Saw a cockroach crawling behind the TV in our bedroom. Clogged bathroom sink. No towels when we got to the room. The air vents were full of thick dust like it hadn't been cleaned in years. The ceiling fans were very noisy. They said partial view of the ocean and we had no view whatsoever. Please do yourselves a favor and find a different hotel.
Réponse de General Manager le 25 déc. 2016
Dear traveller: thank you for taking time to write this review. I sincerely apologize for the experience you have had at our hotel. We have consider all of your comments and proper actions have been taken. Sincerely

2/10 Horrible

Cesar Armando

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Pésimo
Pésimo servicio y atención no hay coordinación en el servicio. el valet no sabía abrir el coche no había toallas en cuarto cualquier servicio tardaba por lo menos 30 minutos pesismo para nada recomendable
Réponse de General Manager le 25 déc. 2016
Gracias por compartir sus comentarios. Ya se canalizaron a los deptos. correspondientes y se realizaron acciones correctivas. Saludos cordiales

6/10 Satisfaisant

Mrs. Jen, AL

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No peace
The lay out of the grounds was perfect, but due to building new additions at 5 in the morning, making repairs on everything, trying to clean your room at the crack of dawn, ants in our bed when we arrived, and playing really loud music by the pool was over all stressful and not how a resort should feel. Even with an upgraded room and incredible staff...Never again.
Réponse de Angel Zavala le 16 sept. 2016
Dear Mrs. Jen, Before all we want to thank you for taking the time to share you experience here at BelAir Resort & Spa. In addition we would like to mention that our remodeling and construction do not start until after 9:00 am. In the other hand there are some guest that even after been warn, they do not fallow pool rules, we are really sorry you had to deal with loud music in the pool area during your stay. Thank you again and we hope to see you soon. Sincerely, Angel Zavala General Manager.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horribly Rude Hotel Staff, Loud Construction
Our room was located in the construction part of the hotel. We asked for a new room and was told there were none. We finally got a new room but they charged us $400 extra and we still ended up sleeping 3 of us in a king size bed. Don't bother staying here, you're better off staying at Paradise Village.
Réponse de Angel Zavala le 15 sept. 2016
Dear Guest, Thank you very much for taking the time to post and share your vacation experience and your impressions of BelAir Resort & Spa. We are really sorry to know that the room did not fulfill your expectations, but we would like to mention that you only pay half the amount of what you have written in this comment to upgrade your room. In the other hand, the construction that is taking place at our resort is a full remodeling of our rooms and grounds to be able to offer a better service to our guest. We hope to welcome you back in order for you to see the new and remodel hotel and serve you as deserve. Sincerely, Angel Zavala General Manager.

4/10 Médiocre

tim, idaho

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not the best
Rooms are dirty, sheets never changed, used towels just rehung for your use. Food subpar at best and have to take a taxi anywhere
Réponse de Angel Zavala le 12 août 2016
Dear Tim, First of all we would like to thank you for choosing BelAir Resort & Spa to spend your well-deserved vacation, in the other hand, thank very much for the time you took to share with us your feedback. We apologize for the inconveniences you experienced during you visit, I will share this with the corresponding departments, especially with our maid service and F&B manager, for the immediate corrective actions to be taken, and avoid this situation to ever be repeated. We hope to welcome you once again to our hotel. Sincerely, Ángel Zavala. General Manager.

8/10 Bien

Diana, Mexico

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vacaciones inolvidables
Todo muy agusto
Réponse de General Manager le 6 août 2016
Estimada Diana, Agradecemos mucho su valoración hacia nuestro resort. Estamos muy complacidos de saber que cumplimos nuestro primordial objetivo que es la satisfacción de nuestros huéspedes. Esperamos pronto tenerle de regreso en esta su casa BelAir Resort & Spa. Sinceramente, Ángel Zavala. Gerente General.

6/10 Satisfaisant

JJ, Hernandez

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool is very small and the jacuzzi is old fashion
It was okay, rooms where very small, the king bed was too big for the room, I rented two room and request a double room, but received to separate rooms far away from each other
Réponse de Angel Zavala. le 27 juil. 2016
Dear Guest, We want to thank you for giving us your opinion about your stay here with us the resort. We hope you give us the opportunity to welcome you soon to BelAir Resort & Spa. We will gladly serve you. Sincerely, Angel Zavala. General Manager.

2/10 Horrible

Ivonne, GDL

Les points faibles : Personnel et service et confort de la chambre
Hotel decepcionante
Esto sucedió la última semana de mayo 2016. El 1er día no teníamos jabón para bañarnos, después de ir por horas en carretera hacia las vacaciones. Lo llevaron 40 minutos después y eso porque mi esposo bajó enojadísimo a reclamar a lobby. La recamarera de la tarde al llegar a la habitación aventó los productos (shampoo y jabón) a las manos de mi esposo sin dirigir palabra alguna ni una disculpa. Esta misma mujer, al día siguiente supuestamente lleva pastel de cortesía. Al tocar, pasó a lo mucho 1 minuto en abrirle y se le avisó que en un momento se le abriría, ésta desesperada se sube al elevador y le grita a mi esposo que "como no le abrió..." acto seguido, se trepa al elevador y se larga la mujer. La gente de lobby incubrió a esta misma mujer aún y cuando se puso el correspondiente reporte de su mala actitud al cliente. Pésima atención a los clientes, se enfocan más en los extranjeros y sus eventos como las bodas. La comida del restaurant (que está con vista al mar) no tiene sabor, no nos gustó. El restaurant de sushi, está bueno pero carísimo. La verdad las peores vacaciones en este hotel que dejó mucho qué desear...
Estimada Ivonne, Agradecemos su puntual observación sobre las áreas en que debemos de mejorar, en BelAir constantemente verificamos y auditamos nuestros procesos para ofrecer siempre un excelente servicio. Esperamos que esta situación no sea obstáculo en sus próximas vacaciones y nos elija nuevamente como su destino final para disfrutar sus vacaciones. Estaremos felices de servirle. Sinceramente, Angel Zavala. Gerente General.

8/10 Bien

annie, zapopan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agradable
Me gustaria tuvieran otra alberca manejan mucha poblacion para una alberca... asi como mas camastros son muy pocos y la gente aparta desde temprano
Estimada Annie, Es para nosotros muy valioso su comentario y nos gustaria informarle que nuestro hotel ya se encuntra en remodelacion para poder dar un mejor servicio sobre los que usted menciona. Esperamos vuelva a visitarnos para que usted disfrute de las nuevas instalaciones. Sinceramente, Angel Zavala. Gerente General.

6/10 Satisfaisant

Yara, Queretar

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Linda vista pero pésima comida
Instalaciones bien, estacionamiento pequeño para la capacidad, Internet lento, poca variedad en bebidas en bar, comida que deja mucho que desear y además cara! El precio que pague por todo en general ya viendo esos detalles se me hizo excesivo al final. Me parece que hay mejores opciones de hospedaje. Las bodas que tienen también llegan a incomodar la vista de los huéspedes en la alberca y al final se convierte en evento público!!!
Estimada Yara, Agradecemos mucho su valioso comentario sobre su estancia en nuestro resort. Todos los comentarios son tomados en cuenta para nuestras constantes mejoras en servicio y calidad. Tenga usted en mente que trabajaremos en los puntos mencionados para poder ofrecerle un mejor servicio. Esperamos su pronta visita a BelAir Resort & Spa. Sinceramente, Ángel Zavala. Gerente General.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
It's ok if you're on a budget, you get what you pay for.
Réponse de Angel Zavala. le 27 juil. 2016
Dear Guest, It is so wonderful to know your wonderful experience at BelAir Resort & Spa Nuevo Vallarta, we always love to hear from guests their appraisals and recognition. We will be delighted to serve you soon! Sincerely, Angel Zavala. General Manager.