3 piscines extérieures, tentes de plage, parasols de plage
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Avis sur Caribe Hilton

4.5 out of 5
Caribe Hilton
1 San Geronimo Street, San Juan

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 626 avis sur 1231." "
Note des voyageurs de 8 (Bien), d’après 309 avis sur 1231." "
Note des voyageurs de 6 (Satisfaisant), d’après 144 avis sur 1231." "
Note des voyageurs de 4 (Médiocre), d’après 81 avis sur 1231." "
Note des voyageurs de 2 (Horrible), d’après 71 avis sur 1231." "

8,4/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Benoit

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Plage privée très bien pour les enfants
Séjour de 5 nuits en janvier 2024
Réponse de Wanda le 3 févr. 2024
Dear Benoit, Thank you for choosing our property for your visit to Puerto Rico. We are glad you enjoy your stay and our beach area. Hope you can visit us soon.

10/10 Excellent

Conrad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was right by the ocean, pools and hot tubs were nice. Loved the valet parking, staff there was very nice and friendly.
Séjour de 5 nuits en avril 2024

2/10 Horrible

MONICA

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort is outdated. Emphasis on outdated. Switched our rooms 3 times, for our third room to have a clogged shower that took 30 mins to correct.also our final room the hallway smelled of sewer! Bell hop did not help with bags upon arrival nor during our 3 room switch. Manager was incredibly rude! Swim up pool does not connect to main pool making the area very limited in space. Food is mediocore with majority of the restaurants closed.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Aja

Les points forts : Propreté et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2024
Réponse de Wanda le 24 avr. 2024
Dear Aja, Thank you for choosing our property to your visit. We are very glad you enjoyed your time with us and truly hope you can come back soon!

6/10 Satisfaisant

Cassie

Voyage en couple
Les points forts : Équipements
no hot water for showers, bathroom sink didn't drain, balcony was in poor condition
Séjour de 4 nuits en avril 2024

10/10 Excellent

Cade

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property conveniently located near a lot of walkable restaurants.
Séjour de 2 nuits en avril 2024
Réponse de Eric le 23 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

8/10 Bien

Erika

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service
Gorgeous pool and beach area and very kid friendly. It was a little run down the room and also the service at the bars and restaurants was very slow. The food was okay. We did have a great time thou at the beach and pool area as a family of 3 with a little one.
Séjour de 4 nuits en avril 2024
Réponse de Eric le 23 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

chad e

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything at the Caribe Hilton was wonderful. We did not want to leave our balcony over looking the ocean.
Séjour de 7 nuits en avril 2024
Réponse de Eric le 23 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

8/10 Bien

Marina

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Excellent choice
Séjour de 4 nuits en avril 2024
Réponse de Eric le 23 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

Alexandro

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
One of the best hotels I’ve ever stayed in! This hotel is awesome!
Séjour de 1 nuit en avril 2024
Réponse de Yesenia Cabrera le 21 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vilson A

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best resort in the area, it’s excellent for family
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 21 avr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Dhiman, Brooklyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Let your staffs know to be nice to the guests. Attitudes are not necessary and good hospitality would be very much appreciated. Thank you
Séjour de 3 nuits en avril 2024
Réponse de Yesenia Cabrera le 20 avr. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 Excellent

Markiea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was excellent nice and clean, the staff was very friendly, only thing they need to drain the pool and do some painting when the colder season comes in. I would stay again and recommend this property to others.
Séjour de 3 nuits en avril 2024
Réponse de Yesenia Cabrera le 20 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

2/10 Horrible

Kristian

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Eric le 21 avr. 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, so thank you very much and we hope you will give us another chance in the future.

10/10 Excellent

Zhiqin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Water sports and ocean view is amazing.
Séjour de 3 nuits en avril 2024
Réponse de Yesenia Cabrera le 20 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Frankly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a fantastic stay with my wife. Loved the pool area and accessibility of the beach nearby
Séjour de 3 nuits en avril 2024
Réponse de Yesenia Cabrera le 20 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very nice. The pool and beach are also very nice. The food was very ordinary and expensive. Every little thing is extra money.
Séjour de 7 nuits en avril 2024
Réponse de Yesenia Cabrera le 19 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anthony, CRANFORD

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our first time back since the hurricane and the Caribe Hilton looked great. The rooms were fab and the staff were wonderful as always.
Séjour de 5 nuits en avril 2024
Réponse de Eric le 23 avr. 2024
Generic High Scores/no commentsThank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

Michael J

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pool
Séjour de 5 nuits en avril 2024
Réponse de Wanda le 24 avr. 2024
Dear Michael, Thank you for choosing our property for your visit to Puerto Rico. We are glad you enjoyed your stay and our pool facilities. We hope you can come back soon!

10/10 Excellent

Junou

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have come to Puerto Rico many times but never stay hear, I am happy I visited. This place was so nice and very friendly. The valet staff was super friendly. It is very safe as there are many security everywhere. The rooms are clean. I will come again
Séjour de 5 nuits en avril 2024
Réponse de Yesenia Cabrera le 18 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

8/10 Bien

Samuel

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Parking attendants helpful
Séjour de 3 nuits en avril 2024
Réponse de Yesenia Cabrera le 18 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Dwanique, Chula Vista

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 19 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aury

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great time! Hotel is very nice and the Staff and the service were great.
Séjour de 3 nuits en avril 2024
Réponse de Eric le 17 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments!

2/10 Horrible

Fatimah

Les points forts : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Yesenia Cabrera le 18 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback.

2/10 Horrible

Marsha St

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 18 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amber Faye

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Celebrated my mom’s 65th birthday with family and friends at the San Juan location. Everything was perfect. Looking forward to returning very soon.
Séjour de 2 nuits en avril 2024
Réponse de Eric le 17 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments!

10/10 Excellent

Britteny

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this resort. Everything you need is readily accessible. The staff are amazing and concierge service can help you get where you need to go.
Séjour de 2 nuits en avril 2024
Réponse de Yesenia Cabrera le 15 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Sharron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Eric le 17 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores !

10/10 Excellent

Jonathan

Séjour de 2 nuits en avril 2024
Réponse de Yesenia Cabrera le 16 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Kazi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Yesenia Cabrera le 14 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Micheal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay
Séjour de 3 nuits en avril 2024
Réponse de Wanda le 13 avr. 2024
Dear Michael, Thank you for choosing our little piece of heaven for your stay in Puerto Rico. Glad to see you enjoyed your time with us. Come back soon!

4/10 Médiocre

Jerry

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property but they are sneaky they charge for parking and manager would corporate with hidden fees. They have hidden fee at checkout
Séjour de 3 nuits en avril 2024
Réponse de Wanda le 13 avr. 2024
Dear Jerry, Thank you for choosing Caribe Hilton for your stay in Puerto Rico. We are sorry you feel that way, on our property the parking services are not included, but we do have a special nightly rate for guests. Hope you can provide us with another opportunity.

10/10 Excellent

Beatriz, miami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Wanda le 13 avr. 2024
Dear Beatriz, Thank you for staying with us for your visit to Puerto Rico. Glad to know you enjoyed your time with us, see you soon!

10/10 Excellent

Noelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. Staff was great and we had a wonderful stay.
Séjour de 6 nuits en mars 2024
Réponse de Charilyz Abrams le 12 avr. 2024
Dear Mr. Noelle:Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future.Sincerely,Hotel Staff

10/10 Excellent

Jean Claude

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful classic Caribbean setting.
Séjour de 3 nuits en avril 2024
Réponse de Eric le 10 avr. 2024
Generic High Scores/no commentsThank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

Britania

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is beautiful! I loved everything about it, literally anyone of all ages can enjoy. Staff were super friendly and helpful. There’s lots to choose from as far as food is concerned, even out on the strip. A band played on the nights we were there which was very entertaining. The Pools were nice, big and clean, the beach was gorgeous. I would recommend, my family and I enjoyed our stay. Loved it!
Séjour de 2 nuits en avril 2024
Réponse de Wanda le 10 avr. 2024
Dear Britania, Thank you for choosing our Ever Iconic four your visit to PR. WE are glad to see our property not only meet but exceeds your expectations, our mission is to provide unforgettable experiences to each guest that stay on our little piece of heaven. We hope you can come back soon.

10/10 Excellent

Lawrence

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
💯
Séjour de 6 nuits en mars 2024
Réponse de Wanda le 10 avr. 2024
Dear Lawrence, Thank you for choosing our property as your home away from home. We are glad to see you enjoy your time with us, hope you can come back really soon.

8/10 Bien

Jermaine Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was ok but nothing special and need more lighting at front entrance and around pool area's
Séjour de 3 nuits en avril 2024
Réponse de Eric le 9 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative you rated your experience so highly! I have also noted your recommendation so we may perfect the guest experience.Thanks again and we hope to see you again in the near future

8/10 Bien

Lynn, Naperville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort has everything you need. Outside of the resort there isn’t much to walk to so we took Ubers everywhere.
Séjour de 5 nuits en mars 2024
Réponse de Eric le 9 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative you rated your experience so highly! I have also noted your recommendation so we may perfect the guest experience.Thanks again and we hope to see you again in the near future

6/10 Satisfaisant

Matt

Voyage en famille
Great location, adjacent to OSJ and nice cove area that is walkable. Room wasn't ready until almost 4, front desk didn't seem to care too much. Room walls were thin, late night sounds were disruptive. TV didn't work, took multiple calls for maintenance to show up. Slightly disappointed, hard to recommend. Absolutely love PR nonetheless.
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 11 avr. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 Excellent

Gizelle

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Amazing hotel
Séjour de 5 nuits en mars 2024
Réponse de Eric le 8 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

8/10 Bien

Eric Geoffrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the old school and simple atmosphere of this place. Not overdone or glitzy and have brought my son on his last three spring breaks as he loves it. Mostly wee went off property to eat. The staff all friendly and efficient. The little beach is very comfortable with calm warm water and pleasant setting.
Séjour de 7 nuits en mars 2024
Réponse de Yesenia Cabrera le 7 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Cerea, Lexington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and staff!
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 6 avr. 2024
Good afternoon Mrs. Warren: Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future.

10/10 Excellent

Mercedes

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would definitely return
Séjour de 4 nuits en mars 2024
Réponse de Yesenia Cabrera le 5 avr. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Kerrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 4 nuits en juin 2023
Réponse de Yesenia Cabrera le 5 avr. 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Angie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel with many restaurants in the premises. The views were magnificent!
Séjour de 1 nuit en avril 2024
Réponse de Charilyz Abrams le 4 avr. 2024
Dear Mrs. Angie:Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! We are glad you enjoyed our restaurants and views. Thanks again and we hope to see you again in the near future.Sincerely,Charilyz Abrams

4/10 Médiocre

Africa

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The pool needed to be cleaned. Property outdated.
Séjour de 4 nuits en mars 2024
Réponse de Eric le 8 avr. 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, so thank you very much and we hope you will give us another chance in the future

6/10 Satisfaisant

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort itself is excellent. All the people who work there are great the food was subpar other than Mortons.
Séjour de 7 nuits en mars 2024
Réponse de Yesenia Cabrera le 2 avr. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Leone

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property not maintained, looks dirty and old . At the pool not enough chairs and towels, had to sit in the chairs in front of the inside bar. When ask an employee for pool chairs said they were full . The bed comforter was dirty called to be replaced no one came. The next day the housekeeper only folded the comforter, called again finally someone came to exchange the comforter. Booked an ocean view and a partial view more of the old abandoned hotel and noisy street. Over priced for what you get , not staying there again. Stayed in other resorts much better for sure !
Séjour de 3 nuits en mars 2024
Réponse de Yesenia Cabrera le 2 avr. 2024
I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, we have forward your feedback to upper management by department to be able to look for corrective actions and solutions.

10/10 Excellent

Xining

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is great
Séjour de 1 nuit en avril 2024
Réponse de Yesenia Cabrera le 2 avr. 2024
Thanks for staying with us. We appreciate your feedback