4 restaurants, spécialités Cuisine des Caraïbes

Avis sur VH Gran Ventana Beach Resort - All Inclusive

4 out of 5
VH Gran Ventana Beach Resort - All Inclusive
Playa Dorado, P.O. Box 22, Puerto Plata, Puerto Plata

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 433 avis sur 1020." "
Note des voyageurs de 8 (Bien), d’après 306 avis sur 1020." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 1020." "
Note des voyageurs de 4 (Médiocre), d’après 78 avis sur 1020." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1020." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Rosa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de solange le 21 mars 2024
Thanks for staying with usYour feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

8/10 Bien

GILBERT

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2023

10/10 Excellent

juan manuel

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel à playa Dorada
Séjour de 1 nuit en décembre 2022

8/10 Bien

REJEAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

8/10 Bien

DANIEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnels souriants et soucieux que vous passez du bon temps. Spectacle de fin de soirée a très petit budget, pas très divertissant
Séjour de 4 nuits en janvier 2022

10/10 Excellent

RaymondBeaulne, L'Ange-Gardien

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très beau séjour de 3 semaines à cet établissement... Seul bémol.... le WI-FI..... Même si on paie le 35$US pour la semaine, ne fonctionne pas toujours et est interrompu souvent, donc besoin de ce re-connecter continuellement. Ne fonctionnait ni dans notre chambre, ni dans le hall d'entrée de l'hôtel. Tous les employé(e)s, de la femme de chambre aux jardiniers en passant par les serveur(se)s dans les restaurants ou les bars, tout le personnel est sympathique, souriant et bien attentionné. Cet établissement date quelque peu mais la propreté est remarquable.
Séjour de 21 nuits en février 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Le personnel est très sympathique et attentionné.
Séjour de 10 nuits en février 2020
Réponse de vhresorts le 16 mars 2020
Thank you for your review of your recent experience at Gran Ventana. We look forward to welcoming you again in the future.

10/10 Excellent

juan manuel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de vhresorts le 24 déc. 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2019
Réponse de VHResorts le 27 mai 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Louise

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petit complexe à hauteur d’homme. Lors de notre séjour, peu achalandé. Un peu vieillot mais propre. Bouffe très bonne que ce soit au buffet où dans les resto à la carte. Très belle, propre et longue plage. Beaucoup de places à l’ombre. On peut y faire de très agréable marche.
Séjour de 5 nuits en janvier 2019
Réponse de G.S le 31 janv. 2019
Merci de visiter

10/10 Excellent

Voyageur vérifié

Séjour de 8 nuits en janvier 2019
Réponse de G.S le 22 janv. 2019
Thank you for your review

8/10 Bien

josee, montreal canada

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hôtel agréable
Retour au même hôtel pour une deuxième année consécutive. Personnel bien accueillant. Hôtel pas trop gros et près de la plage. Installation qui commence à montrer son âge mais très confortable.
Séjour de 14 nuits en janvier 2018

8/10 Bien

luky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
séjour agréable dans un cadre sympatique WiFi pas fiable
Séjour de 6 nuits en août 2017

6/10 Satisfaisant

Lyle

Voyage en groupe
The property is nice & the staff are friendly
Séjour de 4 nuits en mars 2024
Réponse de solange le 29 mars 2024
Thanks for staying with usWe appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

Raeshean Jameal

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and service. The staff put in a lot of energy and work into the night time entertainment and activities. The food selection was okay, the beach was beautiful and clean. I would definitely stay again
Séjour de 5 nuits en mars 2024

10/10 Excellent

Martha, Brooklyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was exceptional and the cleanliness was on point. We always saw someone cleaning picking up cups.. I would recommend. If you are looking for state of art place, this is not it. But if you are looking for a place to meet new ppl laugh and have a peaceful vacation, THIS IS THE PLACE.
Séjour de 3 nuits en mars 2024
Réponse de solange le 26 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Dolores Lee

Voyage en famille
Les points forts : Propreté et personnel et service
The people are wonderful from the minute you check in until you leave. The bed is not a king size bed but more like a queen. Comfy though. Pillows were small compared to normal pillows. Food at the beach grill is the same everyday. Basic stuff, nachos, burgers, pizza. The same with the buffet in main dining room. We did eat at Octopus and the food was great. They have their own brand of alcohol at the resort. I can honestly say I don't know what proof it is but my guess is 20 LOL.I am used to my 80 proof vodka and theirs was not even close. Hats off to Ernesto and Nazir at the bars.
Séjour de 5 nuits en mars 2024
Réponse de solange le 25 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Domingo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent that’s the word to describe it, specially week days
Séjour de 2 nuits en mars 2024
Réponse de solange le 25 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Katherine

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en mars 2024
Réponse de solange le 25 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Rosa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de solange le 26 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros and cons. The only con is that it is hard to get a Notification for your airport shuttle pick up and Expedia is no good in helping. For the rest it is pros. The staff is very friendly and welcoming. The food is good. Nothing to brag about, but does the job is nice. The beach is clean.And the pool is nice. It is close to the airport. I would stay there again
Séjour de 5 nuits en mars 2024
Réponse de solange le 27 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

2/10 Horrible

Tabatha

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shuttle is not free! They gave me a room with a broken bed. The staff didn’t know any questions that I had. The spa is a closet! It had a nail salon and hair salon and a small spa bed for massages. They had no elevator for people for wheelchairs and had me on the third floor. It’s a retirement community resort, they didn’t have anything for young people. The room that my friend bought wasn’t what she asked for and had to pay extra for what she already pay for! It is not all inclusive, it’s semi all inclusive. I asked for a mamosa from the “all inclusive bar” and they said only certain people were allowed to have them.
Séjour de 5 nuits en mars 2024
Réponse de solange le 24 mars 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Norbin

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I like the distance of the places to go inside the properly. I do not like: Gran Ventana does not have a disc place. Gran Ventana only have have show for adult at 9:00 to 10:30 pm. Food is okay. Customer service is terrible! Not iron in the room. The rooms have have some receptacles damaged. Fist impression was they did not have water, soda, and beers in one of the room refrigerator. Gran Ventana did not meet expectations.
Séjour de 2 nuits en mars 2024
Réponse de solange le 24 mars 2024
Thanks for staying with us. We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Vladimir

Voyage en famille, Voyage en groupe
Building 3 is the worst building. The rooms are old with many broken things. We had to change our room. Manager Anthony is only available in the morning. If you miss him you have to wait till the next day to resolve your issue. Other staff won't help you. There were not enough beach loungers, and the pool looked dirty. Overall, the staff is relaxed and they look like they don't care. The tables were not always clean. We often had to wait and ask the staff to bring us coffee and water. I am not going back here. If you want to buy something or order a taxi they always jack up the prices because you're a foreigner. These people need to learn that the tourists give them jobs and they should treat the tourists better.
Séjour de 8 nuits en mars 2024
Réponse de solange le 25 mars 2024
Thanks for staying with us.We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

PATRICIA

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loveef the cxpeience,
Séjour de 1 nuit en mars 2024
Réponse de solange le 23 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

SOPHIA, MOUNT PROSPECT

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de solange le 23 mars 2024
Thanks for staying with us. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Roger, Eads

Séjour de 7 nuits en mars 2024
Réponse de solange le 23 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Jaime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lo mejor
Réponse de solange le 21 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Heydi

Les points forts : Propreté et personnel et service
Buena comida, buen ambiente
Séjour de 1 nuit en mars 2024
Réponse de solange le 21 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Michael

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
First off i want too say that all the staff are excellent and friendly and very helpful with anything you need and knowledgeable.The front end associate niulka is one of the best people i have encountered when it comes too customer service she was knowledgeable with anything and everything i asked and needed i called in advance because me and my girlfriend were going together and wanted too propose too her and have the room set up very romantic when we checked in and she had it just the way i had ask and planned it and my now fiance loved it!!! She also helped with reservations for restaurants on property and everything what a great employee you have and she deserves somekind of reward in my eyes.Also i can not complain about any of the food in the restaurants the buffets throught the day the drinks everything was amazing it was definitely worth money and would definitely be coming back again . The only downfall was one of the days for 3 hours they were doing a maintenance on the generators so we didnt have power no water or anything like that in the rooms but it was only for 3 hours and it was a really nice day so it was just more time too enjoy the sun and pools so it wasnt really that bad at all and also i was checking our very early way before check out time and i actually missed my flight and next flight wasnt till 10 hours and called resort and they let me come back and stay in my room till check out was great will definitely come back here
Séjour de 4 nuits en mars 2024
Réponse de solange le 16 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

Svetlana V

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice relaxing place, friendly atmosphere, beautiful beach!
Séjour de 7 nuits en février 2024
Réponse de solange le 16 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

shannon

Voyage en famille, Voyage en groupe
Les points forts : Équipements
Just a great place to stay … clean , friendly people
Séjour de 7 nuits en mars 2024
Réponse de solange le 13 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Hoping to welcome againg.

10/10 Excellent

Sergio a

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good
Séjour de 16 nuits en février 2024
Réponse de solange le 13 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Hoping to welcome back again.

2/10 Horrible

Arelis

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was horrible. It's boring. It looked like a Nursing Home for Seniors citizens. Its over price for the quality of service given. The food doesn't have any flavor. Staff are not in the mood or bored. To top it off if there's no electricity, theres no water. I will never go again.
Séjour de 1 nuit en mars 2024
Réponse de solange le 13 mars 2024
We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

4/10 Médiocre

Nadine

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Door lock didn't work multiple times, unable to get into room. Bathtub plug didn't function. Only cold water on first night there. Food quality was poor with very limited options for dairy and gluten free. Last lunch there I got food poisoning. Still suffering over a week later. They did offer me a free late check out and gave us a new room to stay in. And the staff were wonderful not just with us but especially with the kids. Overall though it felt like a cheap dirty old all inclusive.
Séjour de 2 nuits en février 2024
Réponse de solange le 8 mars 2024
We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Jamie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were polite & friendly. The pool was fun & the beach was stunning
Séjour de 4 nuits en mars 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

todd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time at the resort. We are already planning our next trip back. Staff is so friendly and helpful. They helped us with a room issue,took care of it immediately.
Séjour de 6 nuits en février 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!Hoping to welcome with us in your next visit

8/10 Bien

Mike

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Good food
Séjour de 7 nuits en février 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!Hoping to welcome you again

10/10 Excellent

Arelis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly and food was excellent.
Séjour de 1 nuit en mars 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Stacy

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Literally the best thing they had was the drinks. Food was horrible and not much entertainment. There was no clothing iron in my room and when I asked the front desk for one they said I can borrow one for 40 minutes.
Séjour de 2 nuits en février 2024
Réponse de s le 8 mars 2024
We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

4/10 Médiocre

Tyrone

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hot water stopped working my last day there, birds in the eating area pooped on my plate.
Séjour de 3 nuits en février 2024
Réponse de solange le 8 mars 2024
We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

4/10 Médiocre

vivian

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de solange le 13 mars 2024
Thanks for staying with us. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

8/10 Bien

Lori Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Barbara

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de solange le 13 mars 2024
Thanks for staying with us. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Alix

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!Hoping to welcome you again

10/10 Excellent

Brittany

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was so accommodating, the resort was beautiful and kept clean and well maintained. The main buffet as well and special restaurants were wonderful. I would gladly recommend this resort to other and would happily return!
Séjour de 4 nuits en février 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!Hoping to welcome you again

4/10 Médiocre

Alicia

Voyage en famille
Les points forts : Propreté
check in was very smooth. our room had literally one outlet which did not work. no iron or ironing board in room, the phone did not work so we could not call the front desk to notify them, i had to walk all the way back to the front desk, we had no towels in the room, no alarm clock. food was mediocre and many dishes were cold or luke warm. if you do not eat when the buffet or grill is open there are no snack bars in between. the towel guys barely had towels and we had to wait 15 mins for new ones. resort grounds were very clean i must admit minus the pool which had dead bugs and plants inside which you have push away from you. barely any resort activities and the music did not come on until later in the afternoon. not many young people, more of a senior citizen resort. I would like to thank mr vargas from the front desk who changed my room and also gave me an upgrade of my room since i had multiple issues upon retrieval of my room. very disappointed with my stay. unfortunately i will not be returning.
Séjour de 4 nuits en février 2024
Réponse de solange le 13 mars 2024
We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Dali

Séjour de 6 nuits en février 2024
Réponse de solange le 21 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

8/10 Bien

Sin Fu John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
VERY IMPORTANT if you booked this resort! First, I would like to recognize one person and that is Holifer (sorry if I misspell your name). I'll make it short bcuz 1500 characters. Gran Ventana is almost 90 MINUTES away from the airport (STI). So, no free shuttle to and from the resort, did not stated in Expedia website. I called the resort to schedule pick up, first lady did not help and when I called again Holifer step up provide me his personal# and go me transportation. Appreciated your help, you're the man! Now, what I think of my stay. PRO: -Most staffs are pretty friendly -A la carte dining; personally best was the Octopus, Sapore Di Mare, than Ocean Grill. But the buffet breakfast, lunch, and dinner is pretty good; tasty and not salty but not bland at all consider someone don't cook/eat salt that much. Dessert was very good, not overly sweet at all. -Room not as nice as the picture, no iron considered the clothes folded/packed in a luggage. -TV like 32 not 42 inches but not big deal bcuz you're there to eat, drink, and play... not being couch potato! -Talk about drinks, because they make Rum in DR. Any drinks I order with Rum, they very generous with it! Con: Recreation like pool/ping pong table, foosball and gym close a little too early 6/7PM. Room little outdated, bathroom drain very slooow. Booked tennis but ask to pay to use the tennis racket? It was a first for me! I did not play tennis at another resort I came to DR few years ago so don't know what was that.
Séjour de 7 nuits en février 2024
Réponse de solange le 13 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! helps us to improve our service

8/10 Bien

Judy Lee

Les points forts : Propreté et personnel et service
Returned to this resort after five years. Food is good. We went to the a la cartes most evenings and food was delicious and as it is quieter than main buffet. Would prefer to have evening cocktails in proper glassware... not paper. That was the main dissatisfier. Beach is larger than you realize.
Séjour de 7 nuits en février 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again