2 piscines extérieures, parasols de plage, chaises longues
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Avis sur VH Gran Ventana Beach Resort - All Inclusive

4 out of 5
VH Gran Ventana Beach Resort - All Inclusive
Playa Dorado, P.O. Box 22, Puerto Plata, Puerto Plata

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 427 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 302 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1002." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Rosa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de solange le 21 mars 2024
Thanks for staying with usYour feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

8/10 Bien

GILBERT

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2023

10/10 Excellent

juan manuel

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel à playa Dorada
Séjour de 1 nuit en décembre 2022

8/10 Bien

REJEAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

8/10 Bien

DANIEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnels souriants et soucieux que vous passez du bon temps. Spectacle de fin de soirée a très petit budget, pas très divertissant
Séjour de 4 nuits en janvier 2022

10/10 Excellent

RaymondBeaulne, L'Ange-Gardien

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très beau séjour de 3 semaines à cet établissement... Seul bémol.... le WI-FI..... Même si on paie le 35$US pour la semaine, ne fonctionne pas toujours et est interrompu souvent, donc besoin de ce re-connecter continuellement. Ne fonctionnait ni dans notre chambre, ni dans le hall d'entrée de l'hôtel. Tous les employé(e)s, de la femme de chambre aux jardiniers en passant par les serveur(se)s dans les restaurants ou les bars, tout le personnel est sympathique, souriant et bien attentionné. Cet établissement date quelque peu mais la propreté est remarquable.
Séjour de 21 nuits en février 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Le personnel est très sympathique et attentionné.
Séjour de 10 nuits en février 2020
Réponse de vhresorts le 16 mars 2020
Thank you for your review of your recent experience at Gran Ventana. We look forward to welcoming you again in the future.

10/10 Excellent

juan manuel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de vhresorts le 24 déc. 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2019
Réponse de VHResorts le 27 mai 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Louise

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petit complexe à hauteur d’homme. Lors de notre séjour, peu achalandé. Un peu vieillot mais propre. Bouffe très bonne que ce soit au buffet où dans les resto à la carte. Très belle, propre et longue plage. Beaucoup de places à l’ombre. On peut y faire de très agréable marche.
Séjour de 5 nuits en janvier 2019
Réponse de G.S le 31 janv. 2019
Merci de visiter

10/10 Excellent

Voyageur vérifié

Séjour de 8 nuits en janvier 2019
Réponse de G.S le 22 janv. 2019
Thank you for your review

8/10 Bien

josee, montreal canada

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hôtel agréable
Retour au même hôtel pour une deuxième année consécutive. Personnel bien accueillant. Hôtel pas trop gros et près de la plage. Installation qui commence à montrer son âge mais très confortable.
Séjour de 14 nuits en janvier 2018

6/10 Satisfaisant

Kerri

Voyage en groupe
Les points forts : Personnel et service
Bath/shower water in room did not work at first. There was no water pressure. It eventually came on after waiting an hour. We were also told that a shuttle would be available to go to the airport and this was not the case, the free shuttle only picks you up from the airport. It will not return you there.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a magnificent experience..it was a family reunion for my mom's 75th bday and ths staff made all the requests and accommodations possible. Best dedicated staff I've ever seen
Séjour de 3 nuits en mars 2024
Réponse de solange le 17 avr. 2024
Thanks for staying with us for this special occasionWe work hard to make our guests happy and appreciate your excellent feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Edgardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EXCELLENT STAY.QUALITY AND GOOD CHOICES ON THE FOOD.BEAUTIFUL BEACH.THEY OFFER AN EXCELLENT PRODUCT…
Séjour de 2 nuits en mars 2024
Réponse de solange le 16 avr. 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Juana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place , the only problem was , the TV remote was not working,,, so , I could not watch TV
Séjour de 3 nuits en mars 2024
Réponse de solange le 10 avr. 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your feedbackBecause helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

CLARA V

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TODO ESTUBO EXELENTE MIL GRACIAS
Séjour de 4 nuits en avril 2024
Réponse de solange le 10 avr. 2024
Gracias por quedarse con nosotros.¡Trabajamos duro para hacer felices a nuestros huéspedes y apreciamos sus comentarios!Esperamos tener una nueva oportunidad de darle la bienvenida nuevamente.

8/10 Bien

Jarrin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de solange le 10 avr. 2024
Gracias por quedarse con nosotros.Esperamos tener una nueva oportunidad de darle la bienvenida nuevamente.

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is always excited to see us and that makes the 8 hour flight feel worth it :)
Séjour de 6 nuits en mars 2024
Réponse de solange le 6 avr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Chi, Carmel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are very pleased with the clean beach! A lot of places are plagued with seaweeds problems. They kept the beach very clean. The food, presentation is not the best, but the flavors are quite good. Staff members are very friendly and attentive. Only issue was the noise associated with our room. There is a work site with a lot of construction noise on the back side of the building. Over all we enjoyed our stay and would highly recommend this resort.
Séjour de 7 nuits en mars 2024
Réponse de solange le 3 avr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Edili

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de solange le 6 avr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

victor, allentown

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing was ok nice play
Séjour de 1 nuit en mars 2024
Réponse de solange le 1 avr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We’ve been there many times and have met done great staff at the GV which has led us to returning often. However, the gym/fitness center needs attention. Machines have been broken for months, there are never any towels in the morning and it opens too late (7 am) in the morning. Many people like us wake up early and want to work out. Thank you
Séjour de 3 nuits en mars 2024
Réponse de solange le 1 avr. 2024
Thanks for staying with us. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Cruz, San Francisco de Macorís

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It is a good resort, a little small but it is a good place to share with the family.
Séjour de 1 nuit en mars 2024
Réponse de solange le 29 mars 2024
Thanks for staying with us and your feedbackWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Lyle

Voyage en groupe
The property is nice & the staff are friendly
Séjour de 4 nuits en mars 2024
Réponse de solange le 29 mars 2024
Thanks for staying with usWe appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

Raeshean Jameal

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and service. The staff put in a lot of energy and work into the night time entertainment and activities. The food selection was okay, the beach was beautiful and clean. I would definitely stay again
Séjour de 5 nuits en mars 2024
Réponse de solange le 12 avr. 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your excellent feedback!We hope to have a new opportunity to welcome you again

2/10 Horrible

Eyleen

Séjour de 2 nuits en mars 2024
Réponse de solange le 16 avr. 2024
Thanks for staying with us.

10/10 Excellent

Martha, Brooklyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was exceptional and the cleanliness was on point. We always saw someone cleaning picking up cups.. I would recommend. If you are looking for state of art place, this is not it. But if you are looking for a place to meet new ppl laugh and have a peaceful vacation, THIS IS THE PLACE.
Séjour de 3 nuits en mars 2024
Réponse de solange le 26 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Dolores Lee

Voyage en famille
Les points forts : Propreté et personnel et service
The people are wonderful from the minute you check in until you leave. The bed is not a king size bed but more like a queen. Comfy though. Pillows were small compared to normal pillows. Food at the beach grill is the same everyday. Basic stuff, nachos, burgers, pizza. The same with the buffet in main dining room. We did eat at Octopus and the food was great. They have their own brand of alcohol at the resort. I can honestly say I don't know what proof it is but my guess is 20 LOL.I am used to my 80 proof vodka and theirs was not even close. Hats off to Ernesto and Nazir at the bars.
Séjour de 5 nuits en mars 2024
Réponse de solange le 25 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Domingo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent that’s the word to describe it, specially week days
Séjour de 2 nuits en mars 2024
Réponse de solange le 25 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Katherine

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en mars 2024
Réponse de solange le 25 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Rosa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de solange le 26 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros and cons. The only con is that it is hard to get a Notification for your airport shuttle pick up and Expedia is no good in helping. For the rest it is pros. The staff is very friendly and welcoming. The food is good. Nothing to brag about, but does the job is nice. The beach is clean.And the pool is nice. It is close to the airport. I would stay there again
Séjour de 5 nuits en mars 2024
Réponse de solange le 27 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

2/10 Horrible

Tabatha

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shuttle is not free! They gave me a room with a broken bed. The staff didn’t know any questions that I had. The spa is a closet! It had a nail salon and hair salon and a small spa bed for massages. They had no elevator for people for wheelchairs and had me on the third floor. It’s a retirement community resort, they didn’t have anything for young people. The room that my friend bought wasn’t what she asked for and had to pay extra for what she already pay for! It is not all inclusive, it’s semi all inclusive. I asked for a mamosa from the “all inclusive bar” and they said only certain people were allowed to have them.
Séjour de 5 nuits en mars 2024
Réponse de solange le 24 mars 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Norbin

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I like the distance of the places to go inside the properly. I do not like: Gran Ventana does not have a disc place. Gran Ventana only have have show for adult at 9:00 to 10:30 pm. Food is okay. Customer service is terrible! Not iron in the room. The rooms have have some receptacles damaged. Fist impression was they did not have water, soda, and beers in one of the room refrigerator. Gran Ventana did not meet expectations.
Séjour de 2 nuits en mars 2024
Réponse de solange le 24 mars 2024
Thanks for staying with us. We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Vladimir

Voyage en famille, Voyage en groupe
Building 3 is the worst building. The rooms are old with many broken things. We had to change our room. Manager Anthony is only available in the morning. If you miss him you have to wait till the next day to resolve your issue. Other staff won't help you. There were not enough beach loungers, and the pool looked dirty. Overall, the staff is relaxed and they look like they don't care. The tables were not always clean. We often had to wait and ask the staff to bring us coffee and water. I am not going back here. If you want to buy something or order a taxi they always jack up the prices because you're a foreigner. These people need to learn that the tourists give them jobs and they should treat the tourists better.
Séjour de 8 nuits en mars 2024
Réponse de solange le 25 mars 2024
Thanks for staying with us.We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

PATRICIA

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loveef the cxpeience,
Séjour de 1 nuit en mars 2024
Réponse de solange le 23 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

SOPHIA, MOUNT PROSPECT

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de solange le 23 mars 2024
Thanks for staying with us. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Roger, Eads

Séjour de 7 nuits en mars 2024
Réponse de solange le 23 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Jaime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lo mejor
Réponse de solange le 21 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Heydi

Les points forts : Propreté et personnel et service
Buena comida, buen ambiente
Séjour de 1 nuit en mars 2024
Réponse de solange le 21 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Michael

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
First off i want too say that all the staff are excellent and friendly and very helpful with anything you need and knowledgeable.The front end associate niulka is one of the best people i have encountered when it comes too customer service she was knowledgeable with anything and everything i asked and needed i called in advance because me and my girlfriend were going together and wanted too propose too her and have the room set up very romantic when we checked in and she had it just the way i had ask and planned it and my now fiance loved it!!! She also helped with reservations for restaurants on property and everything what a great employee you have and she deserves somekind of reward in my eyes.Also i can not complain about any of the food in the restaurants the buffets throught the day the drinks everything was amazing it was definitely worth money and would definitely be coming back again . The only downfall was one of the days for 3 hours they were doing a maintenance on the generators so we didnt have power no water or anything like that in the rooms but it was only for 3 hours and it was a really nice day so it was just more time too enjoy the sun and pools so it wasnt really that bad at all and also i was checking our very early way before check out time and i actually missed my flight and next flight wasnt till 10 hours and called resort and they let me come back and stay in my room till check out was great will definitely come back here
Séjour de 4 nuits en mars 2024
Réponse de solange le 16 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

Jeannette Jacqueline

Séjour de 4 nuits en mars 2024
Réponse de solange le 6 avr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

Svetlana V

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice relaxing place, friendly atmosphere, beautiful beach!
Séjour de 7 nuits en février 2024
Réponse de solange le 16 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

shannon

Voyage en famille, Voyage en groupe
Les points forts : Équipements
Just a great place to stay … clean , friendly people
Séjour de 7 nuits en mars 2024
Réponse de solange le 13 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Hoping to welcome againg.

10/10 Excellent

Sergio a

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good
Séjour de 16 nuits en février 2024
Réponse de solange le 13 mars 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Hoping to welcome back again.

2/10 Horrible

Arelis

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was horrible. It's boring. It looked like a Nursing Home for Seniors citizens. Its over price for the quality of service given. The food doesn't have any flavor. Staff are not in the mood or bored. To top it off if there's no electricity, theres no water. I will never go again.
Séjour de 1 nuit en mars 2024
Réponse de solange le 13 mars 2024
We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

4/10 Médiocre

Nadine

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Door lock didn't work multiple times, unable to get into room. Bathtub plug didn't function. Only cold water on first night there. Food quality was poor with very limited options for dairy and gluten free. Last lunch there I got food poisoning. Still suffering over a week later. They did offer me a free late check out and gave us a new room to stay in. And the staff were wonderful not just with us but especially with the kids. Overall though it felt like a cheap dirty old all inclusive.
Séjour de 2 nuits en février 2024
Réponse de solange le 8 mars 2024
We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Jamie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were polite & friendly. The pool was fun & the beach was stunning
Séjour de 4 nuits en mars 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

todd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time at the resort. We are already planning our next trip back. Staff is so friendly and helpful. They helped us with a room issue,took care of it immediately.
Séjour de 6 nuits en février 2024
Réponse de solange le 8 mars 2024
Thanks for staying with us. We appreciate your feedback!Hoping to welcome with us in your next visit