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Avis sur Lifestyle Tropical Beach Resort & Spa All Inclusive

3 out of 5
Lifestyle Tropical Beach Resort & Spa All Inclusive
Cofresi Beach, Puerto Plata, Puerto Plata

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 291 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 210 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 155 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 126 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 221 avis sur 1003." "

7,4/10

Propreté

7,4/10

Personnel et service

6,8/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Oui tres bien apprécié
Séjour de 2 nuits en janvier 2023
Réponse de Ecommerce le 11 janv. 2023
Dear Guest,Thank you for your great comments and positive review. It would be our pleasure to welcoming you back for another unforgettable vacation!! Thanks you so much!!Kind Regards,

6/10 Satisfaisant

Jean ernst

Séjour de 3 nuits en octobre 2022
Réponse de Ecommerce le 14 oct. 2022
Dear customer, Thank you for giving us the opportunity to serve you during your recent vacations. We look forward to your return visit and again thank you for choosing to stay with us.Regards,

4/10 Médiocre

bernard

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A fuir
Hôtel vieillissant Chambre dépassées et mal entretenue Clime défectueuse, ne refroidissant pas et rejetant de l'eau sur le sol J'ai du changer 3 fois de chambre pour en trouver une passable Pas d'eau chaude dans la douche Douche Sale Buffet pas bon
Séjour de 3 nuits en juillet 2022
Réponse de Ecommerce le 5 sept. 2022
Cher invité,Merci pour l'avis concernant votre récent séjour.Nous sommes désolés que votre expérience n'ait pas été à la hauteur de vos attentes. Vos commentaires nous aideront à évaluer nos équipements et services.Merci encore pour vos commentaires et nous espérons avoir l'occasion de regagner votre confiance lors de votre prochaine visite.Sincères amitiés,

6/10 Satisfaisant

Enma

Voyage en famille
Convenable. Très bien organisé mais trop bruyant.
Séjour de 3 nuits en avril 2021
Réponse de Ecommerce le 4 mai 2021
Cher client Merci beaucoup d'avoir pris le temps d'exprimer vos impressions pendant votre séjour. Votre avis et vos commentaires sont très appréciés par nous afin d'améliorer notre fonctionnement. Merci de rester avec nous. Salutations

4/10 Médiocre

Geier, Brest

Complexe beaucoup trop grand nécessitant une rotation de navettes bruyantes et polluantes toute la journée et un partie de la nuit Chambre bruyante porte fenêtre cassée . Nécessite de réserver les restaurants à l’avance
Séjour de 8 nuits en février 2020

10/10 Excellent

Marie, Ottawa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service à la clientele, beau site, beaucoup de choix, immense resort
Séjour de 3 nuits en février 2020

8/10 Bien

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only thing I didn't like was the change of resort but besides that everything went smoothly and all the resorts are connected in a way
Séjour de 2 nuits en avril 2024

2/10 Horrible

Delvy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I didn't like anything about this hotel as soon as I walked in the first thing I noticed there were like 20 to 30 people on the counter just standing there we had to wait for like an hour to check in after we checked in we had to wait another hour to get a room and we arrive like around 3:30 and they gave us a room around 4:45 because they said the room wasn't ready after we went to a room we had a list that we have to go through to check and make sure that everything is there otherwise they will charger you if you didn't check the list and something is missing the safe box you have to pay $3 a day to use the safe box another thing there is no internet in the room you have to pay $7 for 1 hour or pay $45 for a week around from 11:00 to 12:00 there is nothing to eat anywhere the food was always the same thing even though they said it was from a different culture. I can go on and on with a lot of things
Séjour de 5 nuits en avril 2024

6/10 Satisfaisant

Amy

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This is my 4th visiting this resort. We love the people and the atmosphere. This trip we did not have warm water in our room the entire week. Our first room was very moldy smelling and the sliding glass door to the balcony did not lock. We were moved to another room after several requests to get the door fixed without any response.
Séjour de 8 nuits en avril 2024
Réponse de Ecommerce le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Roselyn

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ecommerce le 23 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Crystal

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Honestly one of the best resorts I’ve ever stayed at I would of gave them 4 stars but we had some room conflicts during check in but overall the place was great food was excellent my husband was so happy with the food and all the staff were very accommodating I loved them Dominican Republic is by far my favorite place to visit can’t wait to come back definitely a hidden gem!!!! 💕💕
Séjour de 5 nuits en avril 2024
Réponse de Ecommerce le 23 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Médiocre

Rebeccah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The beach is beautiful and the cabanas are fun! The service was always friendly despite the language barrier. There are some issues though. The power went off at least a dozen times during our week stay. We had to change rooms because of the musty smell and the AC didn’t work. Our friends also had to change room’s because they didn’t have any hot water. I heard that from many guests also. Two of the 4 people that we were traveling with got very sick. They didn’t drink the water, we assume it was from the food/drinks.
Séjour de 8 nuits en avril 2024
Réponse de Ecommerce le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Satisfaisant

Dayana

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This place needs major renovation.
Séjour de 6 nuits en avril 2024
Réponse de Ecommerce le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 Médiocre

Patricia

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
First, I reserved the superior room with VIP inclusion, I called the hotel directly and asked to please orient me on what the package consisted of and what exactly VIP inclusion was. They said you have VIP access to beaches, bars and restaurants and just need to be a citizen - ok sounds good! day of arrival check in was suppose to be 3pm room received after 5pm in the meantime getting an attitude from the staff and sending me to the bar. What a frustration! So I was super tired, sticky and wanted my room. Finally get to the room, asked for pool view and got gazebo view in the yard. I tried to take a shower watered leaked out the shower due to the broken shower head that sprinkled and not enough for a full shower, put towels to soak floor, expected to sleep cool, the ac is controlled by them, meter in room you change the temperature to cool no difference. I put the fan on off in the meter still going. Set meter to the lowest temperature room was still muggy and humid. Asked neighbor and said the same! Tried to reserve a VIP restaurants and the staff says it’s booked return in the morning. Next morning booked too only the Thai was available and they pick the time Ridiculous! If not too eat at the buffet. Everything is for VIP members all others treated like trash. Drinks were bad and food was ok not great. Blamed it on Expedia and that they do false advertisement. Do not recommend and will never return! I’ve been to similar resorts even cheaper and not like this experience!
Réponse de Ecommerce le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 Médiocre

Tae, Astoria

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The grounds are expansive, the staff are very helpful and kind, but that’s about the limit of good things I can note. If not for staff I would give 1 star. There was never hot water in the room, the WiFi in room never worked, the rooms are not superb and need updating. The bed was terribly uncomfortable. A nice guy came at 2am and added about 3 duvet covers and that helped. Like I said staff are great. I moved to an adjacent but connected resort, which is supposed to be lower quality, but was better in every way. Do your research. You will always have fun in DR even if your hotel choice falls flat!
Séjour de 2 nuits en avril 2024
Réponse de Ecommerce le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Mayelin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente todo muy lindo y muy bueno para ir en familia también hay pisina para niños . Excelente hotel
Séjour de 2 nuits en avril 2024
Réponse de Ecommerce le 23 avr. 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

6/10 Satisfaisant

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What I like about the Tropical is a Good resort, clean and quiet. What I did not like about it, it has limited entertainment and everything a little bit far apart.
Séjour de 4 nuits en avril 2024
Réponse de Ecommerce le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Bien

Christian

Voyage en famille
Les points forts : Personnel et service et équipements
Excellent staff & customer service. They make you feel welcome at all times. Although i witnessed the property being well maintained on the exterior, the rooms could use a little TLC. Overall, me and the family had a great time. I would recommend this vacation spot.
Séjour de 4 nuits en avril 2024
Réponse de Ecommerce le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Horrible

Silverio

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible
Séjour de 1 nuit en février 2024
Réponse de Ecommerce le 23 avr. 2024
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

6/10 Satisfaisant

James

Property was okay parking. If you have your own vehicle, just be warned is about a quarter mile away downhill very inconvenient. Now what I didn't like is the bed. It appeared to me that the box spring was there but there was no mattress. I kid you, not that bed was hard on my body and after a week I am sore. The staff in the restaurant are very nice and very quick. To bring you your drinks and anything else you would need. If you have problems with your knees and walking, I do not recommend this resort. Everything's on a slope I only made it down Almost to the beach one time. Pools looked nice People seem to have a good time. I could never find the theater with the entertainment in the evening. Mostly because the place is so big and I was told only owners get golf carts.
Séjour de 8 nuits en avril 2024
Réponse de Ecommerce le 16 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Bien

Chad Edward

Voyage en couple
Les points forts : Personnel et service
First off for the money it is great. What they do not put in the description is that depending on what color wrist bands you have verys the access to certain amenities and places allowed on the resort. You can also not upgrade. They will also try to sell and pressure you into a time share. With that said the property could use updating (which looks like it is slowly starting). Staff is friendly food is good. If you want to eat anything other than buffet you will need to make reservations. Make them when you get there because they fill up fast. The beach is not great. There are a lot of activities to do around Puerto plata. Rooms were ok.
Séjour de 5 nuits en avril 2024
Réponse de Ecommerce le 16 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Ines

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Been going there for years. Rooms at tropical needs to get updated but everything was perfect
Séjour de 4 nuits en avril 2024
Réponse de Ecommerce le 16 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Bien

Alyssa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Ecommerce le 16 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Bien

Ailin

I like
Séjour de 6 nuits en avril 2024
Réponse de Ecommerce le 16 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Horrible

Milquialis D

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
GO SOMEWHERE ELSE, DON'T WASTE YOUR MONEY HERE....Worst resort EVER. For starters, you have to pay $$ for WiFi, which is the worst. We were there for 7 days, and we could only eat at the buffet because you had to make reservations for ALL of the restaurants and we were not able to reserve at any of them because they were booked every time we went. The only thing we liked was the VIP Beach. The pool water looked dirty. Showers were dirty (moldy). The staff is not the best, but some of them were nice. I could keep going but I don't have the time to do so.
Séjour de 7 nuits en mars 2024
Réponse de Ecommerce le 13 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My second time staying and have to say the only thing that i did not like was that there was no hot water
Séjour de 5 nuits en mars 2024
Réponse de Ecommerce le 13 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Médiocre

Nadeesha

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We stayed at this hotel for 4 days and in the room it had so much roaches !!!!! I kept killing me when we turn off the light at night an turn it back come it’s a bunch of them scarring I went to the bathroom and seen one on the toilet and running on the sink area !! I was just over it didn’t make sense changing the room because it seem like all the rooms are the same
Séjour de 4 nuits en avril 2024
Réponse de Ecommerce le 13 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Horrible

JUAN

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This this Resort is the worst experience a person can have. First of all, they don't let you enter the property before the check-up time arrives, you have to stay outside the property. There is no hot water, there is no air conditioning, the people are classist and treat you badly when you ask for a beer or some service in the all-inclusive the all-inclusive is terrible because they treat you badly when you ask for something. Don't go to that hotel, they are racist, they only serve white people and they only smile at them.
Séjour de 3 nuits en mars 2024
Réponse de Ecommerce le 8 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 Médiocre

Federico, Nanuet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
What I purchase was not what I was given. They have several hotel with different category. I purchase one hotel with a king bed and the provided 2 full beds. When I requested the room change they gave me a room with a broken toilet and no hot water. After they could not fix the hot water they gave us another room. I went for a limited amount of day and wasting several hours in all the changes was very inconvenient. Afterwards getting things sorted, we had a great time.
Séjour de 4 nuits en avril 2024
Réponse de Ecommerce le 8 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Horrible

alfredito

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stay 5 days with no AC
Séjour de 4 nuits en avril 2024
Réponse de Ecommerce le 6 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Anand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ecommerce le 8 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Bien

Rodolfo Alejandro

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Some Areas they were very attentive to the customer. The VIP pool great. Lifestyle Beach seems as they was nobody. But good place. Great experience
Séjour de 4 nuits en avril 2024
Réponse de Ecommerce le 6 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

sofiya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good!!!!
Séjour de 10 nuits en mars 2024
Réponse de Ecommerce le 6 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Médiocre

Mario

Séjour de 3 nuits en janvier 2024
Réponse de Ecommerce le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Horrible

Foram

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not hot water pressure low Too long of wait for issues to be fixed Cockroaches in room Given a very small room
Réponse de Ecommerce le 1 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Arielle

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I've gone to this resort 8 times in the last 10 years, that should say a lot.
Séjour de 4 nuits en février 2024
Réponse de Ecommerce le 1 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Bien

James Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a amazing time! Property was beautiful and staff was great! Bring your walking shoes the property is huge! The room was okay, maid service was perfect! Everone we met was friendly.. We cant wait to go back! We did uograde to vip witch is the way to go if you can
Séjour de 7 nuits en mars 2024
Réponse de Ecommerce le 1 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Satisfaisant

Maria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
The air conditioner didn’t work. The bedroom furniture were damaged and they had a broken glass in the bathroom
Séjour de 5 nuits en mars 2024
Réponse de Ecommerce le 1 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Horrible

Patria

Les points faibles : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Ecommerce le 1 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Bien

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Birn
Séjour de 2 nuits en mars 2024
Réponse de Ecommerce le 28 mars 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Satisfaisant

jonathan

Voyage en famille
From 1 to 10 my rate for this resort will be a 4 the place to assert extent is OK, I feel like they’re entertainment should be better Also, the recruiting crew are really press about you becoming a member they are constantly harassing you about taking a tour that ends at the headquarters for you to become a member. I feel like when you are on vacation it’s for you to relax. Therefore, if you’re constantly getting harassed to take a tour for you to become member it’s a little annoying.
Séjour de 5 nuits en février 2024
Réponse de Ecommerce le 28 mars 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Horrible

Janey

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
I would not recommend this resort. The food was very limited and not good at all.
Séjour de 2 nuits en mars 2024
Réponse de Ecommerce le 28 mars 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Norberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gusto el servicio
Séjour de 2 nuits en mars 2024
Réponse de Ecommerce le 28 mars 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

10/10 Excellent

Dianicy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente trato me encantó
Séjour de 6 nuits en mars 2024
Réponse de Ecommerce le 28 mars 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

10/10 Excellent

Elizabeth Rodriguez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me encantó
Séjour de 6 nuits en mars 2024
Réponse de Ecommerce le 28 mars 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I enjoyed the food and the pleasant atmosphere of the area. The rooms were clean and well-maintained, however, the only issue I encountered was the hardness of the bed. I wanted to sleep in it so badly, but my body ached at night, possibly because I am used to a softer mattress. The service at the restaurant was great, with some waiters being especially friendly and accommodating. I’m coming back!
Séjour de 4 nuits en mars 2024
Réponse de Ecommerce le 28 mars 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Satisfaisant

Marlenys

Séjour de 3 nuits en mars 2024
Réponse de Ecommerce le 16 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Médiocre

Wendy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No hot wate,I found a cockroach in the room and the bed was so uncomfortable bathroom old
Séjour de 2 nuits en mars 2024
Réponse de Ecommerce le 28 mars 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Bien

JOSE

Voyage en couple
Les points forts : Équipements
Todo bien pero dure 7 día y nunca tuve agua caliente, y del personal buen trato, Yaquelin reyes en el restaurante casa blanca muy amable y profesional Y Catalina la chica de la limpieza muy profesional
Séjour de 7 nuits en mars 2024
Réponse de Ecommerce le 28 mars 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

8/10 Bien

Layda

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property was nice and clean, the stuff was super friendly and helpful. The food was okay but I am picky so I can’t say, they did have a variety of food.
Séjour de 3 nuits en mars 2024
Réponse de Ecommerce le 28 mars 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards