Dear Guest, thank you for choosing our hotel for your stay and amazing rating. Pavlína Kristufová, Marketing and Communications

Dear Guest, thank you for appreciation of our truly unique Spa - the haven of tranquility in the center of Prague! We are looking forward to welcoming you back! With kindest regards, Pavlína Kristufová, Marketing and Communications

Chèr Mark, Nous vous remercions d’avoir pris le temps de rédiger quelques chaleureux commentaires suite à votre expérience au Mandarin Oriental, Prague Ce fut un grand plaisir de vous accueillir et de vous faire partager se magnifique séjour. Nous espérons de vous revoir très prochainement, Cordialement, Sjoerd Brouwer Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review of Mandarin Oriental, Prague with the Expedia community. I regret to hear that your dinner at Spices Restaurant and Bar did not fully meet your expectations. All our guests' feedback is extremely important to us; please rest assured that your comments were shared and discussed within the entire restaurant team. I hope we will have an opportunity to welcome you back to our beautiful hotel in the future. Warm regards, Maximilian von Reden General Manager

Thank you for the wonderful rating of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

Dear Luis,Thank you for taking the time to share your feedback, which we read with attention and take very seriously.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in your case that we fell short of your expectations, for which we sincerely apologize. Please rest assured we will ensure this was an exceptional situation and that we will do our best for this to not happen again. We are sorry you didn’t like your original room however we are glad you were able to enjoy the complimentary upgrade to our Castle view room, which was ready for you in a few minutes, as soon as you came back to the hotel.I am comforted by the fact that Dmitri, our Assistant Front Office Manager along with other colleagues got to engage with you on several occasions though. I am sad I didn’t get to meet with you personally and I sincerely hope I would get that chance someday.As for the printing of your email, we apologize as there was a delay due to our concierge not receiving your email in an acceptable time, possibly due to security settings or other technical difficulties and despite using several addresses. However, I am glad that our Concierge Pavel was able to finally hand to you the requested document.We would love it if you would give us another chance to prove to you that the above issues were exceptional. Should you desire to talk to me directly or plan another visit to Prague, please don't hesitate to contact me and I will be delighted to assist you in any way possible. With my warmest regards,

Thank you for the wonderful review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

Thank you for the great review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

Dear guest (Anonymous),Thank you for the wonderful review of our hotel and our teams ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,Eric GervyHotel Manager

Dear RenataThank you for your feedback and comments. We have well noted your impression and you will be pleaseed to hear that we are currently working on a new local culinary concept for our restaurant, opening in a few months.Thank you again.Eric GervyHotel Manager - Mandarin Oriental