Avis sur Comfort Inn & Suites Scarborough - Portland
Comfort Inn & Suites Scarborough - Portland
329 US Route 1, Scarborough, ME
Avis
6,2
6,4/10
Propreté
6,8/10
Personnel et service
5,4/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en couple
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 20 sept. 2023
Hello Francis,We're truly honored to earn such a wonderful review. We're glad you've made us your home away from home while visiting Scarborough. As you discovered, our entire Comfort Inn & Suites team takes great pride in ensuring each guest is enjoying a lovely experience. From our Housekeeping colleagues to our front desk team, everyone is fully invested. We thank you for sharing accolades of their gracious hospitality and your very comfortable guest room, and we look forward to you visiting again soon.Regards,Guest Services Team
8/10 Bien
François
5 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
François
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 12 sept. 2023
Hello Francois,I’m delighted you found comfort at our Comfort Inn & Suites Scarborough! We work hard to add value to your stay through attentive service and detailed upkeep of our spaces. We are fortunate to be in one of Scarborough’s most vibrant neighborhoods, while easily accessible to the best and brightest attractions our fine city offers. We greatly appreciate your review and hope to welcome you back on another relaxing trip.Regards,Guest Services Team
4/10 Médiocre
Jaclyne
Voyage en famille
4 sept. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jaclyne
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 12 sept. 2023
Dear Jaclyne,Please afford us the chance to apologize for the housekeeping lapses, and issues with the pool and breakfast that hampered your experience. Your business is greatly valued and leads us to commit ourselves to more efficiently managing these issues moving forward. We appreciate you making us aware of the areas in need of attention and sincerely hope to be given another opportunity to surpass your expectations the next time you come to town.Best Regards,Guest Services Team
8/10 Bien
Yvan
Voyage en famille
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvan
Séjour de 2 nuits en septembre 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 12 sept. 2023
Hello Yvan,Thank you for choosing Comfort Inn & Suites Scarborough-Portland.Learning of your enchanting experience makes us smile from ear to ear and we look forward to providing a similar impression the next time you make yourself at home. If we can assist in planning your next hotel visit, we invite you to be in touch.Regards,Guest Services Team
4/10 Médiocre
Melanie
Voyage en couple
24 août 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
Melanie
Séjour de 1 nuit en août 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 26 août 2023
Dear Melanie,Thank you for responding to our survey. Reviews allow us to identify areas in which a guest's stay can be further elevated. The experience you have highlighted is dismaying and certainly not reflective of the lasting impressions we strive to create. Thank you for bringing these issues to our attention. We would be honored to welcome you back to our hotel in order to show you this experience is not typical of our property.Regards,Guest Services Team
4/10 Médiocre
Pablo
Voyage en famille
14 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pablo
Séjour de 4 nuits en août 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 15 août 2023
Dear Pablo,Thank you for your feedback. I was sorry to hear of the inconsistencies you encountered. Please be assured that the issues highlighted have been shared with our Maintenance and Housekeeping teams who will take corrective action to avoid similar feedback.I am truly disheartened to read your visit with us did not echo the perfect experience we want each of our guests to have here. We have examined where we might make adjustments to ensure a perfect next visit.Please come visit us again!Regards,Guest Services
8/10 Bien
Chakriya
13 août 2023
Chakriya
Séjour de 3 nuits en août 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 15 août 2023
Dear Chakriya,Thank you for your great review. We are delighted you had a great stay and hopefully enjoyed exploring our beautiful and vibrant Portland. It was an absolute delight to host you and we cannot be happier to read the experience you had was outstanding with all elements of your stay being up to standard. Our team at Comfort Inn & Suites Scarborough will be elated to learn that they were able to create such a memorable experience for you. We look forward to welcoming you back soon!Regards,Guest Services
8/10 Bien
Isabelle
Voyage en couple
7 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabelle
Séjour de 1 nuit en août 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 8 août 2023
Bonjour Isabelle!Merci beaucoup! I am hoping that during your stay, you enjoyed the amenities while exploring our fine city - perhaps taking a little time for a rejuvenating swim and a delicious breakfast to start the day. I am often told that these amenities ensure a stay at our Comfort Inn & Suites Scarborough is like none other. I sincerely wish for the honor of welcoming you back to our recently renewed hotel where our goal is always to provide gracious hospitality. Warm regards,Guest Services
6/10 Satisfaisant
David
Voyage en famille
3 août 2023
Les points forts : Personnel et service
David
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 6 août 2023
Hi David,We are sorry to hear that you were not completely satisfied with your recent stay with us at Comfort Inn & Suites Scarborough and do apologize if we came short of meeting your expectations on this particular occasion. Should you choose to stay with us again, I invite you to speak with our Front Desk who would happily recommend an itinerary encompassing a sampling of the most enjoyable of our amenities, whether it's a refreshing swim, a distinctively delicious breakfast, a workout in our gym, or an informative guide showcasing the best of Portland! Please do give us another try.Best,Guest Experience Team
8/10 Bien
Voyageur vérifié
Voyage en famille
26 juil. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 28 juil. 2023
Thank you for your great review. We are delighted you had a great stay and hopefully, took the time to explore our beautiful and vibrant city. It was an absolute delight to host you and we cannot be happier to read the experience you had was outstanding with all elements of your stay being up to standard. Our team at Comfort Inn & Suites Scarborough will be elated to learn that they were able to create such a memorable experience for you. We look forward to welcoming you back soon!Warm regards,Guest Services Team
10/10 Excellent
Cedric
24 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cedric
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 26 juil. 2023
Dear Cedric,What a pleasure to read your lovely review about your recent stay at our Comfort Inn & Suites Scarborough!We were delighted to see how much you enjoyed your time with us. We imagine you were impressed with the quality of your room and our facilities, and most importantly the attentive and thoughtful service from all our team members. We will certainly share your kind words with all our colleagues and thank them for providing you with a great and memorable experience!There is so much to see and do in Scarborough and some sights are definitely worthy of a repeat visit so we look forward to welcoming you back in the near future!Warm regards,Guest Services Associate
8/10 Bien
Jean François
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean François
Séjour de 2 nuits en juillet 2023
Réponse de Guest Services le 20 juil. 2023
Dear Jean François,Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Guest Services
2/10 Horrible
William
14 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mauvais
William
Séjour de 3 nuits en juillet 2023
Réponse de Guest Services le 20 juil. 2023
Dear William,Thank you for your review. I was disappointed to read that some aspects of your stay were not up to the highest standards. It is our goal to ensure that we deliver comfortable, safe, and personalized experience. Please be assured your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver our valued guests. As you know, your most recent experience is not reflective of our high standards which will be confirmed during your next stay with us. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Guest Services
6/10 Satisfaisant
Jacob
9 juil. 2023
Les points faibles : Propreté
Jacob
Séjour de 3 nuits en juillet 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 26 juil. 2023
Dear Jacob,Thank you for sharing this feedback on your recent stay at Comfort Inn & Suites Scarborough. We are hopeful that you loved our safe and central location for exploring all the great neighborhoods and attractions nearby. Your rating suggests there were some missed opportunities to ensure a stellar and seamless stay and we hope to have the pleasure of welcoming you back again soon to ensure a greatly-improved experience. Regards,Guest Services Team
6/10 Satisfaisant
Julie
29 juin 2023
Julie
Séjour de 2 nuits en juin 2023
Réponse de Guest Services le 26 juil. 2023
We truly appreciate your visit. We pride ourselves on offering signature experiences, so I apologize for any communication issues you encountered. We’re always seeking out ways to improve our guests’ experience, and feedback like this helps us do this, so I appreciate you sharing this with us. We would love nothing more than to have another chance to deliver to you a truly memorable and impeccable experience.Regards, Guest Services
8/10 Bien
Sylvain
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sylvain
Séjour de 1 nuit en juin 2023
Réponse de Guest Services le 26 juil. 2023
I am incredibly disappointed to hear your experience was not ideal. Your comments will be evaluated with full and intricate detail by our hotel management to prevent it from reoccurring. Naturally we aspire to deliver faultless service and I can see that there were many aspects of your stay that were truly disappointing. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Guest Services
4/10 Médiocre
Lynthia
Voyage en famille
23 mai 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lynthia
Séjour de 3 nuits en mai 2023
6/10 Satisfaisant
martin
Voyage en famille
19 févr. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
martin
Séjour de 2 nuits en février 2022
6/10 Satisfaisant
Céline
7 déc. 2019
Deception
Céline
Séjour de 2 nuits en novembre 2019
2/10 Horrible
mohamed salim, MontrEal
21 août 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
mohamed salim
Séjour de 2 nuits en août 2019
4/10 Médiocre
Rog
Voyage en famille
16 août 2019
Les points faibles : Propreté
Rog
Séjour de 1 nuit en août 2019
6/10 Satisfaisant
Martin
2 août 2019
Les points forts : Confort de la chambre
Martin
Séjour de 4 nuits en juillet 2019
8/10 Bien
Voyageur vérifié
18 juil. 2019
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
6/10 Satisfaisant
Voyageur vérifié
12 juil. 2019
Les points faibles : Confort de la chambre
Déception
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
2/10 Horrible
Louise, Quebec
Voyage en famille
21 mai 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Louise
Séjour de 2 nuits en mai 2019
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants
10 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2019
6/10 Satisfaisant
david
27 août 2018
Les points forts : Personnel et service
david
Séjour de 1 nuit en août 2018
4/10 Médiocre
Caroline, Québec
7 août 2018
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Caroline
Séjour de 1 nuit en août 2018
8/10 Bien
Jean Pierre
6 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean Pierre
Séjour de 2 nuits en juillet 2018
2/10 Horrible
Mathieu
4 juil. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ridicule
Mathieu
Séjour de 2 nuits en juin 2018
6/10 Satisfaisant
Jay, Quebec
22 mai 2018
Les points forts : Confort de la chambre
Bel hôtel mauvais entretien
Jay
Séjour de 2 nuits en mai 2018
10/10 Excellent
Michel
12 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mike et c'est amis
Michel
Séjour de 1 nuit en juillet 2017
8/10 Bien
Mathieu
7 juil. 2017
Les points faibles : Propreté et personnel et service
Hôtel récent qui vieilli mal!!!
Mathieu
Séjour de 1 nuit en juillet 2017
6/10 Satisfaisant
ALAIN C., Magog, QC
15 août 2016
Les points forts : Propreté, personnel et service, confort de la chambre
Excellent rapport qualité prix pour la région
ALAIN C.
8/10 Bien
Daniel, Lac-Mégantic, Qc
6 janv. 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent rapport qualité-prix
Daniel
8/10 Bien
Voyageur vérifié
4 janv. 2016
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel bien situé et près de tout
Voyageur vérifié
8/10 Bien
Stephane
1 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephane
6/10 Satisfaisant
Jonathan
10 août 2015
Jonathan
8/10 Bien
Voyageur vérifié
19 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Stephanie
Voyage en famille avec de jeunes enfants
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en mars 2024
Réponse de Nick le 27 mars 2024
Dear Stephanie,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your two-night stay with us and that you were pleased with the cleanliness of our property. It's wonderful to know that you found our swimming pool to be a huge plus, especially during the ice storm, and that our generator ensured everything continued to run smoothly despite the power outage.We're delighted that you appreciated our breakfast choices, including the waffles, eggs, and home fries, along with the usual options. Providing a variety of breakfast options is important to us, and we're glad you enjoyed them.Your recommendation means the world to us, and we can't wait to welcome you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Guest services.
10/10 Excellent
Melissa, Danville
Voyage en famille avec de jeunes enfants, Voyage en groupe
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en mars 2024
Réponse de nick le 26 mars 2024
Dear Melissa,Thank you for your positive feedback! We're thrilled to hear that you found our staff to be helpful and friendly during your stay. Providing excellent service is our top priority, and we're delighted that our team was able to assist you with your needs.Your kind words mean a lot to us, and we truly appreciate your recognition of our staff's efforts. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience in the future!Warm regards,Guest services.
4/10 Médiocre
Danai
Voyage en famille avec de jeunes enfants
25 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Danai
Séjour de 1 nuit en mars 2024
Réponse de nick le 25 mars 2024
Dear Danai,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your recent stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.We take cleanliness and maintenance concerns seriously, and we will address the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made promptly.We also apologize for any inconvenience caused by the strange odor in our reception area and the noisy A/C unit in your room. Your comfort is important to us, and we will investigate these issues further to prevent similar occurrences in the future.We understand that your options were limited due to the winter snowstorm, and we appreciate your understanding. If there's anything else we can do to make amends for your experience or if you would like to discuss your stay further, please don't hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Guest services.
6/10 Satisfaisant
Justin
Voyage en famille
24 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en mars 2024
Réponse de nick le 25 mars 2024
Dear Justin,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our reasonable rates, but we're disappointed to hear about the issues you encountered during your stay.We apologize for any unpleasant smells you noticed during your time with us. We take cleanliness and maintenance seriously, and we will investigate the source of these odors to address them promptly.Regarding the space heaters in the hallways, we apologize for any inconvenience caused. We utilize these heaters to ensure the comfort of our guests during colder periods, but we will review their placement and effectiveness to improve the overall atmosphere of our property.As for the breakfast, we regret that it did not meet your expectations. We strive to offer a variety of options to cater to different tastes, and we will take your feedback into consideration as we continue to improve our offerings.We appreciate your honesty and value your input as it helps us identify areas for improvement. If you have any further concerns or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards,Guest services.
8/10 Bien
Tara
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Tara
Séjour de 2 nuits en février 2024
Réponse de AJ le 18 févr. 2024
Thank you so much for your positive feedback. We love to hear about satisfied customers as we work hard to ensure that our management service is the best it can be. We aim for our guests to have wonderful experiences so I am thrilled this was the case.
8/10 Bien
Marilyn
11 févr. 2024
Marilyn
Séjour de 1 nuit en février 2024
Réponse de nick le 23 mars 2024
Dear Marilyn,Thank you for your positive rating! We're glad to hear that you had a pleasant experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Guest services.
10/10 Excellent
Theresa
Voyage en famille avec de jeunes enfants
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theresa
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 9 févr. 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Guest Services
6/10 Satisfaisant
Rachel, Bradley
Voyage en couple
3 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Rachel
Réponse de Guest Services le 11 janv. 2024
Thank you for sharing your feedback on your stay with us. Your rating helps us improve and maintain our high service standards. We regret any inconveniences experienced during your stay. Our goal is to offer an inviting, comfortable, and bespoke guest experience. Please be assured that your comments are integral to our continuous improvement efforts. Despite these aspects, we're pleased to know that you enjoyed the remainder of your stay. We're grateful for your patronage and look forward to a future chance to fully reveal the true quality of our property.Regards, Guest Services
10/10 Excellent
Donald
Voyage en famille avec de jeunes enfants
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donald
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 31 déc. 2023
Hi Donald,Thanks for sharing this amazing feedback on your recent visit to Comfort Inn & Suites Scarborough. We are delighted to hear you found our location perfect for exploring all the great sites nearby and our staff was there to provide friendly and helpful service when needed. We appreciate these kind comments and hope to welcome you back and impress you on a future stay. Regards,Guest Services Manager
10/10 Excellent
Kimberly, West Paris
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 31 déc. 2023
Thank you for taking the time to review your stay and for the wonderful rating. It's true that the Comfort Inn & Suite Scarborough's coveted location is quite convenient! Combined with our spacious and comfortable guest rooms, our wonderful amenities, and a genuinely caring staff committed to personalized service, our Comfort Inn & Suites Scarborough is dedicated to creating exceptional stay experiences. We are hopeful we have become your "go-to choice in Scarborouhg," and look forward to welcoming you back once again.Regards,Guest Services Manager
10/10 Excellent
Gilberto
Voyage d’affaires, Voyage en couple
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gilberto
Séjour de 4 nuits en décembre 2023
Réponse de Guest Services, Comfort Inn & Suites Scarborough le 31 déc. 2023
Hello Gilberto,Thank you for taking the time to share your feedback, we sincerely appreciate it. As you discovered, there is much to love about our Comfort Inn & Suites Scarborough where relaxing and recharging is the order. We are humbled by your marvelous review and we will be sure to share your rating with our staff. On behalf of all of us, the pleasure was ours and we invite you to join us again in the months and years ahead.Regards,Guest Experience Manager