Piscine extérieure, parasols de plage, chaises longues
Vérifier la disponibilité

Avis sur Ramada Resort by Wyndham Port Douglas

4 out of 5
Ramada Resort by Wyndham Port Douglas
316 Port Douglas Road, Port Douglas, QLD

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 335 avis sur 753." "
Note des voyageurs de 8 (Bien), d’après 278 avis sur 753." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 753." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 753." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 753." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Jeremy, Paris

Les points faibles : Infrastructures et conditions de l’hébergement
Hotel en travaux (non indiqué lors de la réservation)!!! Bar et restaurent fermé et relocalisé dans une salle de banquet... Dans une soit-disant Resort dans les tropiques il était impossible de manger/boire une verre a l'extérieure ou autour de la piscine! Un cote de la piscine était clôturé par des baches pour les travaux avec des ouvriers travaillant juste a cote, surplombant la piscine. Pas vraiment ambiance détente... A l'origine nous avions l’intention de prolonger une nuit, une fois arrivé notre seul envie était de partir et de reprendre des vrais vacances ailleurs. Adieu notre confiance dans la marque Ramada.
Séjour de 1 nuit en octobre 2018
Réponse de Duncan Mars le 12 nov. 2018
Hi Jeremy, our renovations were advertised on the Expedia website and we do apologise that we did not deliver what you wished for your stay. The restaurant and bar are open as usual, however in the Wharf location in our resort, only the swim up bar is closed during the necessary renovations. Once again our sincerest apologies that you weren't happy with your stay.

10/10 Excellent

Govind

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 22 avr. 2024
Thank you for the lovely review, we are glad you enjoyed your say! We look forward to seeing you next time.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay at the Ramada! The staff was immediately welcoming and gave us directions and recommendations of where to eat in the area. The room was spacious. We dined at the restaurant for breakfast and it’s a great option to have on the premise. Though we didn’t use the pool, it looked wonderful! It is located a bit outside of town but there are regular local shuttles that you can pay for to get into town and back. It was convenient and made our lives much easier when figuring out how to get around. We would recommend the Ramada.
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations le 24 mars 2024
Thank you so much Laura for your wonderful review, we are very glad you enjoyed your stay! We look forward to having you back next time.

10/10 Excellent

Sonya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet. Friendly.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 17 févr. 2024
We are glad you enjoyed your stay with us and we look forward to seeing you again! Cheers.

8/10 Bien

Tricia Carolyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en janvier 2024
Réponse de Guest Relations le 17 févr. 2024
We are glad you enjoyed your stay with us and we look forward to seeing you again! Cheers.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations le 2 mars 2024
Thanks for your feedback, we are always looking for ways to improve our resort.

10/10 Excellent

Kathryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds, clean room, great pool, friendly staff, swim up bar :)
Séjour de 4 nuits en janvier 2024
Réponse de Guest Relations le 17 févr. 2024
We are glad you enjoyed your stay with us and we look forward to seeing you again! Cheers.

8/10 Bien

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wish more parking spaces were available.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 17 févr. 2024
We are glad you enjoyed your stay with us and we look forward to seeing you again! Cheers.

10/10 Excellent

Sam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love it here... we'll be back.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Gillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023

10/10 Excellent

James William

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent resort will be going back !
Séjour de 4 nuits en novembre 2023
Réponse de Guest Relations le 29 nov. 2023
Thank you for your review, we look forward to seeing you next time!

6/10 Satisfaisant

Glen

Voyage en famille
Les points forts : Propreté et personnel et service
Very clean and nice rooms. Staff were very friendly
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations le 25 nov. 2023
Thank you for your feedback, we hope you enjoyed your stay. Safe travels!

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Toilet tissue holder design is terrible, the entire roll of paper comes off very easily.
Séjour de 3 nuits en novembre 2023
Réponse de Guest Relations le 25 nov. 2023
Thank you or your feedback, we hope you enjoyed your stay! Safe travels,

8/10 Bien

katie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cool atmosphere. Room was spacious but in need of updates in the bathroom - comfortable though so it’s just a preference
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 11 nov. 2023
Thank you for your lovely feedback! We are glad you enjoyed your stay, we look forward to having you back. Cheers!

10/10 Excellent

SIMONE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant resort close to beach!
Séjour de 4 nuits en octobre 2023
Réponse de Guest Relations le 23 oct. 2023
Thank you for the lovely review, we are so glad you enjoyed your stay. We look forward to seeing you again soon!

6/10 Satisfaisant

Megan

Séjour de 2 nuits en octobre 2023
Réponse de JO le 29 oct. 2023
Thank you for your review

4/10 Médiocre

B A

Voyage d’affaires
Room not as advertised.
Booked Standard King room upon checkin room was nothing like what is shown online. The room I received was old, had some minor refurbishment done but nothing like images online. The photos online show new refurbished rooms with walk in showers however my room was old and had to step into the bath to shower. Also the only GlutenFree option on the breakfast menu was a bowl of fruit salad and no other options. Luckily I was only sleeping here whilst attending a conference in another nearby resort.
Séjour de 3 nuits en octobre 2023
Réponse de Jo le 29 oct. 2023
Thank you for your feedback - on checking the website, I can confirm that the room type that you booked does not show walk in showers and the photos on the website do represent the room type that you booked. Also, there are plenty of GF options available, you just need to speak to the team which is noted on the menu.

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing! We had an issue with our ac. They fixed the problem right away. Pool was great for kids! Thanks for a great stay!
Séjour de 2 nuits en septembre 2023
Réponse de Guest Relations le 5 oct. 2023
We are so glad you enjoyed your stay with us, we look forward to seeing you again soon!

8/10 Bien

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
a
Séjour de 2 nuits en septembre 2023
Réponse de Guest Relations le 25 sept. 2023
Thank you for your feedback, we are glad you enjoyed your stay! See you next time.

8/10 Bien

Amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en septembre 2023
Réponse de Guest Relations le 23 sept. 2023
We are glad you enjoyed your stay, we look forward to seeing you again!

10/10 Excellent

Karen Margaret Ann

Voyage en couple
Les points forts : Personnel et service et équipements
Had a great time. Will choose Ramada PD again. A big Thankyou to Lucy and Noli at reception. We appreciate everything you both did to make our stay fun and enjoyable.
Séjour de 8 nuits en août 2023
Réponse de Guest Relations le 8 sept. 2023
Thank you for your lovely review, we certainly look forward to seeing you again. Cheers!

10/10 Excellent

Dylan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Next time will be a longer stay!
Lovely stay, great amenities and friendly staff.
Séjour de 1 nuit en août 2023
Réponse de Guest Relations le 2 sept. 2023
Thank you so much for your review, we are glad you enjoyed your stay. Looking forward to seeing you next time! Cheers.

10/10 Excellent

bob

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet and clean with good amenities and pool
Séjour de 3 nuits en août 2023
Réponse de Guest Relations le 2 sept. 2023
Thank you so much for your review, we are glad you enjoyed your stay. Looking forward to seeing you next time! Cheers.

8/10 Bien

David

Les points forts : Propreté et personnel et service
no cooking facilities
Séjour de 7 nuits en août 2023
Réponse de Guest Relations le 23 sept. 2023
Thank you for your feedback.

4/10 Médiocre

Christine

Séjour de 1 nuit en août 2023
Réponse de Guest Relations le 23 sept. 2023
Thank you for your feedback.

10/10 Excellent

Camila

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Guest Relations le 26 août 2023
Thank you for your feedback, we look forward to having you stay with us again! Cheers.

8/10 Bien

Niall

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023
Réponse de Guest Relations le 26 août 2023
Thank you for your feedback, we look forward to having you stay with us again! Cheers.

8/10 Bien

Sharon

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Nice stay but property could be updated.
Séjour de 6 nuits en août 2023
Réponse de Guest Relations le 13 août 2023
Thank you for your feedback, we are glad you enjoyed your stay. Cheers!

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff
Séjour de 1 nuit en août 2023
Réponse de Guest Relations le 11 août 2023
Thank you for your review, we look forward to seeing you again. Cheers!

8/10 Bien

Petra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the outdoor pool and pond area. Very relaxing.
Séjour de 7 nuits en juillet 2023
Réponse de Guest Relations le 11 août 2023
Thank you for your review, we look forward to seeing you again. Cheers!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2023
Réponse de Guest Relations le 30 juil. 2023
Thank you for the lovely review, we look forward to having you stay with us again! Cheers

8/10 Bien

Michael Vollmer Sharelle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ramada was a comfortable, easy going resort with a really nice setting and great facilities. The staff were always friendly and very helpful. Would always consider staying there again if going back to Port Douglas.
Séjour de 7 nuits en juillet 2023
Réponse de Guest Relations le 29 juil. 2023
Thank you for your lovely review, we look forward to seeing you next time! Cheers.

10/10 Excellent

Luci

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Ramada is a lovely place to stay. The staff are excellent, pool is nice and warm, and the standard hotel room was spacious and comfortable. It is a little out of town but the shuttles run all the time so not a problem. The dining menu at the Ramada is a little limited but otherwise I had a great stay.
Séjour de 6 nuits en juillet 2023
Réponse de Guest Relations le 23 juil. 2023
We are so glad you enjoyed your stay, we look forward to seeing you next time. Thank you!

10/10 Excellent

Anna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a lovely few days at this resort. We were very pleasantly surprised about how aesthetically pleasing the accommodation facilities were and the resort was very well appointed for the price point. Incredible value for money for what you get. 10/10 staff friendliness and customer service. Perfect for a family or couple. Local shuttles running all day and well into the night made this a very convenient place to stay. Highly recommend this resort.
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations le 23 juil. 2023
We are so glad you enjoyed your stay, we look forward to seeing you next time. Thank you!

8/10 Bien

Angela Louise

Séjour de 4 nuits en juillet 2023
Réponse de Guest Relations le 11 août 2023
Thank you for your review, we look forward to seeing you again. Cheers!

10/10 Excellent

Jodie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front office and restaurant staff were fantastic. Room was clean and comfortable. Only negative was going to the Wyndham Holiday Time Share presentation where the staff here were initially very welcoming but pressed very hard to make you sign up. When we said we needed more time than an hour to decided on spending thousands of dollars, attitudes changed very quickly to the negative. To be fair, we did get $100 towards our stay and a bottle of wine but we wouldn’t recommend people to go to the presentation or sign up to the deal.
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations le 23 juil. 2023
We are so glad you enjoyed your stay, we look forward to seeing you next time. Thank you!

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location and resort
We had two nights here. The ladies on the front desk were very welcoming and friendly. Unfortunately the lift was still not working (others have commented on this) so had to drag all our cases (were in Australia awhile) up to level 3. Room a little on the tired side but was clean and spacious. Short walk to beach. Nice pool area. Would stay again.
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations le 23 juil. 2023
We are so glad you enjoyed your stay, we look forward to seeing you next time. Thank you!

8/10 Bien

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for the price
Séjour de 5 nuits en juin 2023
Réponse de Guest Relations le 6 juil. 2023
Thank you, we are glad you enjoyed your stay. See you next time!

2/10 Horrible

Phillip

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirty
Room was not cleaned , Reception said they only do a light clean, nothing done except for coffee changed . Blood stain sheets weren't replaced . Had to get replacement towels from reception . Hotel also didn't honor gold status benefits. Had to park in the street due to a number of caravans and campers and overfull skips , using multi car parking spaces . Lift weren't working , hotel not suitable for disabled persons. Location was good , pool was clean and landscaping was nice . overall was dirty and lack of modernization and a lack of TLC .
Séjour de 4 nuits en juin 2023
Réponse de guest services le 10 juil. 2023
Hi Phillip, thank you for your feedback. We apologise that your stay was disrupted whilst we make much needed improvements to our facilities. I will be sure to pass on your other feedback to the teams concerned for their review.

10/10 Excellent

Pauline

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a beautiful setting and friendly staff. Definitely coming back to stay.
Séjour de 2 nuits en juin 2023
Réponse de Guest Relations le 27 juin 2023
We are glad you enjoyed your stay and look forward to seeing you again!

6/10 Satisfaisant

Amber

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We couldn’t sleep due to the thin walls. You can hear people shower, talk, babies cry, you name it. If someone does it and you have an adjoining room you are going to know about it as the walls are not insulated enough. One night we listened to our neighbour pee. We asked reception for a room change or ear plugs but they had a hard no policy. We had to just cop it. Two nights of no sleep, so we were glad we were out of there at the end. Such a shame as the facilities and the access to the beach was great. Only a 35 minute beach walk to town and the pool was nice. I’d avoid if you are needing to unwind.
Séjour de 2 nuits en juin 2023
Réponse de Guest Services le 10 juil. 2023
Hi Amber, I am sorry that we were unable to accommodate a room change for you during your stay with us. Thank you for the feedback, we appreciate it as it helps us to improve on our service.

10/10 Excellent

Kara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We'll be back!
We arrived and did not expect how stunning it was. I must have been looking at old pictures or something. The resort was more of a tropical hideaway and we wish we stayed longer. With a lovely restaurant, pool, friendly staff, and places to relax, we lacked nothing. It is a bit of a walk from town but taxis are always coming by. The resort also helped significantly in helping book transit to and from Cairns airport. You will not regret a stay here!
Séjour de 2 nuits en mai 2023
Réponse de Guest Relations le 14 juin 2023
Thank you for your lovely review, we are so glad you enjoyed your stay! See you next time.

10/10 Excellent

Anshuman

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a great place to stay, specially if you have your own transport, it’s about 2km from the shops area. Like the heated pool surrounded by tropical plants. Relaxing poolside dining area. Nice food.
Séjour de 2 nuits en mai 2023
Réponse de Guest Relations le 27 mai 2023
Thank you so much for your feedback, we are glad you enjoyed your stay. Looking forward to having you back next time. Cheers!

8/10 Bien

LIza

Voyage en groupe
Les points forts : Propreté et personnel et service
Pool chlorine issues..my swimmers are ruined. Bed sheets didn't fit and made sleeping quite uncomfortable (even though bed itself could have been very comfy. limited parking......otherwise, lovely venue, staff were great and helpful. nice and quiet, well looked after
Séjour de 4 nuits en mai 2023
Réponse de Guest Relations le 25 mai 2023
Thank you for your feedback, we have been trying to find a balance in our pool chlorination for some time and every bit helps. Hope to see you again soon!

8/10 Bien

Penny

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a group of 9 staying for a long overdue catch-up. The resort suited our needs perfectly as we wanted a place to relax where we could do everything without having to travel outside the resort if we didn’t want to. It’s very easy and cost effective to get around using the local shuttle service. The room my partner and I stayed in was excellent. Much bigger than we expected a standard hotel room to be. The bed was comfy, it had a sofa and desk area, it even had a bath! The pool was shaded and was a great spot to hang out. The swim up bar and daily cocktail specials made our stay fun. The only downside was that the pool completely bleached our swimmers so they are now unwearable. The resort menu is also quite limited for people with dietary restrictions. We enjoyed ourselves at this resort and would recommend if you’re looking for a relaxing break where you can just chill out.
Réponse de Guest Relations le 17 mai 2023
Thank you Penny, we are so glad you enjoyed your stay with us! As we are in the rainforest it is hard to find a balance in the pool chlorination, we appreciate the feedback as we work to find that balance. We look forward to seeing you again in the future!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service
Wouldn't stay again with current reception staff
The resort itself is okay, aging Abit, food and drink priced like a resort ( too be expected) and there isn't a whole lot to do at the resort except swim, drink and use a wonky ping-pong table or pay to use the old gritty air hockey table but only till 9pm as they close everything after then. Most of reception staff are terrible, they are easily the worst part of my stay. Would recommend oaks just across the road and avoid the Ramada
Séjour de 4 nuits en mai 2023
Réponse de Guest Relations le 11 mai 2023
Thank you for your feedback, we are sorry you did not enjoy your stay with us. We will pass on your comments to the appropriate departments for their review.

8/10 Bien

Brittany

Séjour de 2 nuits en avril 2023
Réponse de Jo le 4 mai 2023
Hi Brittany, we are so pleased that you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

KRISTY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place, the only place we will stay in Port Douglas. Rooms are clean and spacious, area is quite and the facility is beautifully landscaped with perfect gardens.
Séjour de 4 nuits en avril 2023
Réponse de Jo le 4 mai 2023
Thanks for the great review! We're glad you enjoyed your stay.

8/10 Bien

Stuart James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall property was good, however liquor license restrictioned my personal use, additional smoking areas would be better.
Séjour de 6 nuits en avril 2023
Réponse de Jo le 4 mai 2023
We always appreciate your feedback as it helps us improve our experience. Glad you enjoyed your stay.

10/10 Excellent

Greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property
Séjour de 5 nuits en mars 2023
Réponse de JO le 4 mai 2023
Thank you!