Hall

Avis sur Neptune Motor Lodge

2.5 out of 5
Neptune Motor Lodge
111 New York Rd, Neptune City, NJ

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 27 avis sur 268." "
Note des voyageurs de 8 (Bien), d’après 70 avis sur 268." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 268." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 268." "
Note des voyageurs de 2 (Horrible), d’après 70 avis sur 268." "

5,8/10

Propreté

6,0/10

Personnel et service

6,0/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

Avis

2/10 Horrible

Claudelle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Expérience négative
Malpropreté générale des lieux, tant intérieur qu’extérieur. internet ne fonctionne pas, accueil désagréable et, pour couronner le tout, bien que ma réservation comprenait 2 déjeuners inclus, aucun déjeuner n'était disponible. On m’a dit de me plaindre auprès de Hôtels.com, ce que je vais faire.
Séjour de 1 nuit en avril 2019
Réponse de Keith Aj le 29 avr. 2019
Sorry for the inconvieniece, we have 300 MBPS download speed tier and every 2 rooms we have router placed and no wifi complaints. May be you need to upgrade your phone and Ipad. Also We start complementry breakfast from Memorial day weekend until labor day week end. Thank you.

6/10 Satisfaisant

Jocelyne, LYON FRANCE

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
hotel a Neptune proche des plages et des lieux d attractions
Hôtel correct bon rapport qualité prix. L extérieur aurait besoin de travaux de rénovations. Dommage que la piscine ne fonctionne que de 11 h a 19 h surtout en été avec 35 de température. Le personnel de l hotel s est montre très serviable et accueillant.

8/10 Bien

LMK

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was clean. Our room had a new bathroom. The room was clean, very nice room for the money.
Séjour de 1 nuit en mars 2020
Réponse de Keith Aj le 18 mars 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Horrible

David

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This Building should be condemned
This Building should be condemned! The owners should be as well! Not a smile to be had by anyone involved in this whole transaction. Me OR the owners! As I checked in I was asked for a $20 Bill for my deposit. “No receipt!” Was the answer I received after asking for proof of my deposit. As I walked out of the abandoned bus station like “lobby”, I proceeded to the second floor up the Crime Scene like stairwell. My room looked as if someone just left... unexpectedly. It looked like someone was about to film a 80s Drug Deal gone Bad film... But had to leave due to a REAL Drug Deal going bad in the hallway... The Heater turned on intermittently every 33.7 seconds (I timed it) and ran for as long as it wanted and at whatever temperature it wanted until it was the temperature of the sun. The Toilet seemed to get jealous of the heaters “action” and decided to play the same on/off game throughout the evening. I probably should have called the police due to a Beating or Murder or whatever was happening up stairs, but I didn’t want to upset the “locals” any more than they Already seemed to be. When I checked out I mentioned the ordeal to the owners. They acted as if it was Normal and that nothing happened... This Place is a rat hole and should be removed from Any and All destination choices. ... ample parking... :)
Séjour de 2 nuits en février 2020
Réponse de Keith Aj le 4 mars 2020
We are very sorry to hear that you had a less than satisfactory stay at our hotel. You came to check in after midnight tired and its out duty to get you going to your room ASAP. Secondly, If you were not happy with the room or our property atmosphere you could have returned to the front desk right after seeing the room and cancelled your reservation with full refund. Not to mentioned that you heard some loud conversation outside, it was weekend and we are next to a night club, you could have called the office and we would have asked the other guest to keep low voice.

10/10 Excellent

Regular

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They are always very clean, nice, quiet & respectful
Séjour de 1 nuit en février 2020
Réponse de Keith Aj le 4 mars 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de Keith Aj le 21 févr. 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Horrible

Cesar

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Keith Aj le 20 févr. 2020
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

6/10 Satisfaisant

Octavio

Les points forts : Propreté et confort de la chambre
The have me the wrong room . The room was cold even with the heater on
Séjour de 1 nuit en février 2020
Réponse de Keith Aj le 20 févr. 2020
We are very sorry to hear that you had a less than satisfactory stay at our hotel. If you had called us it takes just a minute to reset the heater. We want all of our guests to have a pleasant stay with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de Keith Aj le 12 févr. 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en janvier 2020
Réponse de Keith Aj le 23 janv. 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Is really close to town and the prices is affordable
Séjour de 1 nuit en décembre 2019
Réponse de Keith Aj le 2 janv. 2020
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Keith Aj le 15 déc. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

6/10 Satisfaisant

Glenn

Les points faibles : Personnel et service
Séjour de 2 nuits en novembre 2019
Réponse de Keith Aj le 15 déc. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Bien

Elise

Séjour de 2 nuits en septembre 2019

8/10 Bien

Nicole

Voyage en groupe
Les points forts : Confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Keith AJ le 16 nov. 2019
Thank you so much for taking the time to leave such a nice honest review. We are very happy that you had a great time here at Americas Best Value Inn. We have fixed TV channels and we do hope to see you again soon!

2/10 Horrible

William

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Keith Aj le 17 oct. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. Its beech property we have seasonal business. We want all our guests to have a pleasant stay with us, Thank you.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property is the dingiest place I've ever stayed for $100. Improvements need to be made.
Séjour de 1 nuit en octobre 2019
Réponse de Keith Aj le 17 oct. 2019
We thank you for your honest review. We are new management and are constantly trying to improve our property so our guests have an enjoyable stay. Again, thank you for your review and for pointing out what we may be able to fix for your next visit.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Keith Aj le 17 oct. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Horrible

Ingebjørg

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Keith Aj le 7 oct. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I felt room clean, bathroom ceiling tiles molded.No stopper in bath tub. No breakfast provided thogh af said it was.
Séjour de 1 nuit en septembre 2019
Réponse de Keith Aj le 7 oct. 2019
Thank you so much for taking the time to leave review. We are very sorry that you were little uncomfortable, we have complement breakfast only in summer, rest of the year its not busy on the contrary we reduce price all year.

2/10 Horrible

Marie

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Keith Aj le 7 oct. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Keith Aj le 7 oct. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon! Please remind us on your next booking, we will be more than happy to offer you some upgrade.

6/10 Satisfaisant

jack

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2019
Réponse de Keith Aj le 15 sept. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Séjour de 2 nuits en septembre 2019
Réponse de Keith Aj le 15 sept. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

6/10 Satisfaisant

Guillory

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Unique is putting it lightly . First no one at desk had to ring bell then wait for someone. When he arrived he asked who what and when without any eye contact then had to walk around building to find maid to see if room was done ? Check in time is 3 and we got there at 4:00. Then as we settled in a man questioned husband if we were smoking weed then wanted to search our room ???? But realized not our room but next door ???? Very strange man with a attitude. Room was very cleaned but in serious need of repairs .
Séjour de 1 nuit en septembre 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en août 2019
Réponse de Keith Aj le 15 sept. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
He kick me out because i used bathtub and when i used did fluid downstairs
Séjour de 2 nuits en août 2019

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
Réponse de Keith Aj le 15 sept. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

4/10 Médiocre

L. Kelly

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2019
Réponse de Keith Aj le 15 sept. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

8/10 Bien

Voyageur vérifié

Basic, very clean, convenient location. Checkin/out very easy.
Séjour de 4 nuits en juillet 2019
Réponse de Keith Aj le 15 sept. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
Réponse de Keith Aj le 15 sept. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a very dirty hotel and no one should stay there at all. Pictures are not what it looks like it’s very gross
Séjour de 1 nuit en juillet 2019
Réponse de Keith Aj le 24 juil. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
Réponse de Keith Aj le 24 juil. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

2/10 Horrible

Matthew

Les points faibles : Personnel et service
Be careful of fraudulent charges.
I originally booked three rooms and cancelled two. I spoke to the manager and cancelled online. They proceeded to charge me for the two cancelled rooms and refused to credit the charges. Total con job, be careful.
Séjour de 1 nuit en juillet 2019
Réponse de Guest Relations le 20 juil. 2019
Dear Matthew, We appreciate you for taking the time to share your recent stay with us. We understand that our accommodations didn't meet your expectations and want to apologize for the inconvenience you experienced. Delivering an exceptional visit is always what we strive for, and our team will work to quickly address the booking concern you raised. It is our hope that you will consider staying with us again.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close yo the beach , clean , good service, very good price , good towels
Séjour de 1 nuit en juillet 2019
Réponse de Keith Aj le 15 juil. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

4/10 Médiocre

RR

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was not clean. It was run down . I did not feel safe
Séjour de 1 nuit en juillet 2019
Réponse de Keith Aj le 15 juil. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. This area is very safe. We want all of our guests to have a pleasant stay with us.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not satisfied
Pool is falling apart, carpet in the hallway is filthy. Room doesn’t smell good.
Séjour de 1 nuit en juillet 2019
Réponse de Keith Aj le 15 juil. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. After summer we have plans for remodeling. We want all of our guests to have a pleasant stay with us.

8/10 Bien

Tae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Keith Aj le 15 juil. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en juin 2019
Réponse de Keith Aj le 9 juil. 2019
Thank you so much for taking the time to leave such a nice honest review. We are very happy that you had a great time here at Americas Best Value Inn. We have fixed TV channels and we do hope to see you again soon!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Séjour de 4 nuits en juillet 2019
Réponse de Keith Aj le 9 juil. 2019
Thank you so much for taking the time to leave such a nice honest review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Your receptionist had an attitude for everything. Ex card not working or extra roll of toilet paper. The bed was so hard that I woke up everyday with back pain. The couch that turned into a bed was disgusting it had a bunch of stains and smelled rotten. They yelled at the kids for everything at the pool.
Séjour de 4 nuits en juillet 2019
Réponse de Keith Aj le 9 juil. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. If you were not happy with the room, you could have asked the front desk to change your room or cancelled your reservation with balance days of refund. We are constantly trying to improve our property so our guests have an enjoyable stay. We did speak to our team to be courtesies and a willingness to help our guests.

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en juillet 2019
Réponse de Keith Aj le 9 juil. 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2019
Réponse de Keith Aj le 9 juil. 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The tub was stained and cracked in my bathroom. The lamp shades were torn & frayed in my room. The pool at this facility was not open. When I made the reservation on the telephone, I requested adjoining rooms. Upon arrival here, I was told that they do not have adjoining rooms. At first I was told that the rooms would not be beside each other but then I was given 2 rooms next to each other.
Séjour de 1 nuit en juin 2019
Réponse de Keith Aj le 25 juin 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel. We want all of our guests to have a pleasant stay with us.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2019
Réponse de Keith Aj le 8 juin 2019
We are very sorry to hear that you had a less than satisfactory stay at our hotel, we take our guests seriously, we do want you to know, we value your business and want all our guests to have a pleasant stay here at the shore.

8/10 Bien

christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Keith Aj le 8 juin 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en juin 2019
Réponse de Keith Aj le 25 juin 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Bien

Josh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019
Réponse de Keith Aj le 5 juin 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Réponse de Keith Aj le 25 juin 2019
Thank you so much for taking the time to leave such a nice review. We are very happy that you had a great time here at Americas Best Value Inn. We do hope to see you again soon!