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Avis sur Days Inn by Wyndham Pocatello University Area

2 out of 5
Days Inn by Wyndham Pocatello University Area
835 S 5th Ave, Pocatello, ID

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 157 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 300 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 240 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 151 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 153 avis sur 1001." "

6,6/10

Propreté

7,4/10

Personnel et service

5,6/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

8/10 Bien

OLIVIER

Voyage en famille
Personnel a l'ecoute mais du bruit la nuit du fait des voisins
Séjour de 1 nuit en août 2023
Réponse de Gary R le 11 août 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckFront DeskDays Inn Pocatello

8/10 Bien

bruno

Voyage en famille
Les points forts : Confort de la chambre
Hôtel un peu vieillot
Accueil sympa mais checkout désinvolte. L'hôtel a besoin d'un rafraîchissement....
Séjour de 1 nuit en juin 2023
Réponse de PRAVIN KANSAGRA le 26 juin 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

8/10 Bien

Jean-Louis, Perpignan France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel face a l'université
Simple et efficace, cet hôtel a un bon rapport qualité prix. Il est situé dans un endroit agréable et a des magasins d'alimentation a proximité.

8/10 Bien

Maryse, Grenoble

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel correct
Petit hôtel sympathique sur la route de Yellowstone. Quartier calme, un peu isolé en face de l'université. Possibilité de restauration à proximité immédiate.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Road trip
Good hotel for the price

6/10 Satisfaisant

philippe, France 35

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour avec 2 enfants de 11 et 13 ans
1 nuit à pocattello, l'hôtel est tres viellot mais est beaucoup plus confortable que les chaînes d'hôtel bon marché des usa. Chambre propre avec une bonne literie. Connexion wifi gratuite et petit déjeuner à volonté. Je recommande cet hôtel en face de l'université.

10/10 Excellent

Friederich P

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, clean room....60" flat screen with DirecTV. Awesome accomodations!
Séjour de 1 nuit en avril 2024
Réponse de David le 19 avr. 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,David RobertsGuest Relation Manager

4/10 Médiocre

Dustin

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty, smelly, stained sheets, ceiling falling down in bathroom. Needs major major upkeep. Polite staff was the only positive.
Séjour de 1 nuit en avril 2024
Réponse de PK le 16 avr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager

6/10 Satisfaisant

Adrienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Some linens were slightly dirty, couldn't get the hot water to work for the shower. All in all was a decent place to stay.
Séjour de 1 nuit en avril 2024
Réponse de PK le 16 avr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager

6/10 Satisfaisant

Darlene

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Old and tired, though clerk was polite and helpful!!!
Séjour de 1 nuit en avril 2024
Réponse de PK le 16 avr. 2024
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,PK (Pravin Kansagra)Guest Relation Manager

6/10 Satisfaisant

John

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Room was clean, but the property itself wasn’t very clean.
Séjour de 1 nuit en avril 2024
Réponse de PK le 16 avr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager

10/10 Excellent

Laverne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was modest. Waffles, toast and cereal
Séjour de 1 nuit en avril 2024
Réponse de David le 17 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,David RobertsGuest Relation Manager

10/10 Excellent

Elvis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good all the way around
Séjour de 1 nuit en avril 2024
Réponse de David le 17 avr. 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,David RobertsGuest Relation Manager

2/10 Horrible

Jeffrey, Pocatello

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smelled walking through the door. Charged an extra $20 for a pet Cancelled room and was charged a cancellation fee Days Inn should be embarrassed to slap their name on this property
Séjour de 1 nuit en avril 2024
Réponse de David le 17 avr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. On the website it shows our policy of a 20 fee for pets per night.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,(David Roberts)Guest Relation Manager

10/10 Excellent

Juanita

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Allen

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de David le 23 avr. 2024
Thank you Allen for leaving a rating with us! If you could leave a review to help us understand your experience, it would greatly help us with understanding where we may be lacking and where can improve to bring yourself and others a better experience.David Roberts(Guest Relation Manager)

8/10 Bien

Candice

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast area is small and limited on selection but thete is an amazing place to eat right next door. I have stayed here twice.
Séjour de 1 nuit en avril 2024
Réponse de David le 17 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,David RobertsGuest Relation Manager

6/10 Satisfaisant

Sharae

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty on the sink, bedspread dirty, hardly any workers, can't take breakfast to your room even tho it has a fridge and microwave.
Séjour de 2 nuits en mars 2024
Réponse de PRAVIN KANSAGRA le 1 avr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

4/10 Médiocre

Bruce

Séjour de 2 nuits en mars 2024
Réponse de David le 23 avr. 2024
Thank you for your rating Bruce!If you could take the time, we would love to hear about your experience while staying here. Voicing any concerns with your stay helps us work on the things we seek to improve to make a better experience for yourself and others.David Roberts(Guest Relations Manager)

4/10 Médiocre

Jami

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathtub plugged, holes in towels, doors broken, hole in bathroom ceiling, broken smoke detector. This place is a dump and lots of repairs needed. Would NOT recommend
Séjour de 2 nuits en mars 2024
Réponse de PRAVIN le 30 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Horrible

Toenonie

Les points faibles : Personnel et service
The lobby was closed when I got there so I couldn't even check in
Séjour de 1 nuit en mars 2024
Réponse de PRAVIN le 30 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Horrible

Alex

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/A
Séjour de 2 nuits en mars 2024
Réponse de PRAVIN KANSAGRA le 30 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Horrible

Alex

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en mars 2024
Réponse de PRAVIN le 30 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

8/10 Bien

Brenda

Not fancy
Séjour de 1 nuit en mars 2024
Réponse de PK le 12 mars 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,PK (Pravin Kansagra)Guest Relation Manage

8/10 Bien

wei cheng

Séjour de 1 nuit en mars 2024
Réponse de PRAVIN KAN SAGRA le 1 avr. 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager

4/10 Médiocre

Tracy

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The tub was clogged and filled with water when I showered, and the room smelled like cigarette smoke. The staff was very friendly though. Thats was the only good thing.
Séjour de 1 nuit en mars 2024
Réponse de PK le 12 mars 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,PK (Pravin Kansagra)Guest Relation Manage

6/10 Satisfaisant

Ron

Voyage en couple
Les points forts : Personnel et service
Carpet old and grungy. Stain on bed cover. Bed was comfortable and had a huge big screen TV.
Séjour de 1 nuit en mars 2024
Réponse de Pravin Kansagra le 10 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager

6/10 Satisfaisant

Matt

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de PRAVIN KANSAGRA le 8 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

4/10 Médiocre

Jill

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was good. our rooms were somewhat clean however there were blood stains on one of the pillow cases and the bathtub was rusty and needed to be re-surfaced. The smoke detector was damaged. The staff acted like they didn't understand english.
Séjour de 3 nuits en février 2024
Réponse de Pravin Kansagra le 8 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Guest Relation Manager

2/10 Horrible

Amanda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was by far the dirtiest and stinkiest hotel we have ever entered. The walk up the stairs to the room shpuld have been where we turned around- the stairs looked like they have not been cleaned in months. There is no elevator either. We opened the door to our room and it was dim and dirty with a stain on the floor. The box spring was exposed and there was a smell we can't describe but it was not pleasant at all. We didn't even put pur bags down and turned around and asked for a refund. The front desk guy said he would refund us and I received an email showing I was charged 3 separate times! I then called the front desk and another guy answered and couldn't even pull up the booking with the confirmation number. I then called corporate customer care and they said they would expedite an email to the general manager of the hotel and gave me an email to also contact him and havent heard anything back.
Séjour de 2 nuits en février 2024
Réponse de PRAVIN KANSAGRA le 8 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Horrible

Melissa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de PRAVIN KANSAGRA le 8 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Horrible

Cassady

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were not clean, has a bad smell in hallways and bedrooms, doors coming into and out of hotel did not work, had to ask for clean sheets, people smoking pot in the doorways, puke in various location on the ground, breakfast wouldn’t touch do to the uncleanliness, booked double queen but only had a single available.
Séjour de 2 nuits en février 2024
Réponse de Pravin Kansagra le 8 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Horrible

Andrew

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Pravin Kansagra le 8 mars 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest Relation Manager

2/10 Horrible

Jeni

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This tops the list of one of the worst hotels ever. Everything in the bathroom was broken. Overall bad smell in the room, beds like rocks, filthy carpet, terrible breakfast.
Séjour de 1 nuit en février 2024
Réponse de Gary R le 22 févr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager DAys Inn Pocatello

2/10 Horrible

Kali

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was disgusting. There were bed bugs, and it smelled like smoke. We found live cockroaches and blood in the rooms. ABSOLUTELY HORRIBLE
Séjour de 2 nuits en février 2024
Réponse de Gary R le 22 févr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManaferDays Inn PocatelloDays Inn Pocatello

2/10 Horrible

Hayley

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paid expedia for the room for 2 nights for my daughter. She only stayed 1 night and the Days Inn still charged my credit card which I am disputing the charges!! STAY AWAY!!!
Séjour de 2 nuits en février 2024
Réponse de Gary R le 19 févr. 2024
Valued Guest, A security deposit of 200.00 was charged to Visa card ending in 0254 on 02/14/2024. The refund for the deposit was initiated on 02/16/2024 to be refunded to the same Visa card. It usually takes about 3 business days for those funds to become available depend on the bank. I emailed you a copy of your Folio as well as the refund receipt showing same. We apologize for your inconvenience .Thank You for choosing Days Inn PocatelloGary RotruckManager Days Inn Pocatello

2/10 Horrible

Rebecca

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't stay there. It was nasty, the room was nasty, the beds were dirty. It had a nasty smell.
Séjour de 3 nuits en février 2024
Réponse de Gary R le 12 févr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

10/10 Excellent

Lyne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access from hi way,had everything we needed
Séjour de 1 nuit en février 2024
Réponse de Gary R. le 12 févr. 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Gary RotruckManagerDays Inn Pocatello

8/10 Bien

Norman

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements
Scary outside, notice on front desk about theft in the area
Séjour de 1 nuit en janvier 2024
Réponse de Gary R le 28 janv. 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Gary RotruckManagerDays Inn Pocatello

4/10 Médiocre

Germain

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No room service
I get to the room after work and it hadn’t been cleaned from the customer before and I went to get a different room and the next room I got was even worst then the first! But after the third I got a live able room. They did not have any room service during my stay
Séjour de 4 nuits en janvier 2024
Réponse de Gary R le 27 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

6/10 Satisfaisant

Thomas

Séjour de 1 nuit en janvier 2024
Réponse de Gary R le 25 janv. 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Gary RotruckManagerDays Inn Pocatello

2/10 Horrible

Rebecca

Séjour de 1 nuit en janvier 2024
Réponse de Gary R le 25 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

4/10 Médiocre

Ramon

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Gary R le 20 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gar RotruckManagerDays Inn Pocatello

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
There was no Hot water both days .. Couldn't get a refund.. Very disappointed!!
Séjour de 2 nuits en janvier 2024
Réponse de Gary R le 20 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

2/10 Horrible

derald

Séjour de 14 nuits en janvier 2024
Réponse de Pravin Kansagra le 17 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

6/10 Satisfaisant

Ian

Séjour de 4 nuits en janvier 2024
Réponse de Pravin Kansagra le 17 janv. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

6/10 Satisfaisant

Carl

Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Gary R. le 28 déc. 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regardsGary RotruckManagerDays Inn Pocatello

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
STAY AWAY!!!
My room was not cleaned 1 time in the 2 weeks i was there. There was blood on the pillow and comforter when i checked in. I had to buy my own toilet paper and wash my own towels and linens. Only reason i stayed is due to a situation.
Séjour de 14 nuits en décembre 2023
Réponse de Gary R. le 21 déc. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.We do care about your feedback, however submitting an anonymous review such as this gives me no where to look for the problems or answers. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

10/10 Excellent

Edgar

Réponse de Gary R le 12 févr. 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Gary RotruckManager Days Inn Pocatello

6/10 Satisfaisant

Holly

Voyage en famille
Les points faibles : Équipements
The manager was a little hard to understand. I called from out of town because of the storm approaching, I was going to be late, and wanted someone else that I was sharing my room with to check in. They did what I asked, but gave us a SMALLER, *ONE BED* ROOM, not the *2 beds* I paid extra for! The room was disgusting, dirty, there was a ton of facial hair in the bathroom sink drain and a green slime ring around the tub and drain. I could tell it hadn't been cleaned. The water from the tub faucet was pouring all round the faucet for some reason, (which at least the water was hot...). Bed was a bit hard but what can ya say. TV was OK. Heater worked and got hot fast but was a little stuffy smelling.
Réponse de Gary R le 21 déc. 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManagerDays Inn Pocatellio