Dear Anonymous We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thank you for your feedback, and we hope to see you again soon for another magnifique journey with us.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Anonymous, Thank you for sharing your feedback with other travelers. We always love to read how much you have enjoyed your holiday thanks to the pool, the fun activities for kids and more. We will look forward to welcoming you back in the future for many more great moments here. Warmest regards,

Dear Julie, Thank you for your kind contribution in giving us your positive and constructive feedback online.At Novotel, we are dedicated to creating experiences our guests love, we are sorry to read that your experience at the Resort couldn’t meet your expectations. We are truly sorry for the discomfort you may have experienced during stay with us. Should you decide to give our resort a second chance, we would be more than happy to personally assist you then. You are always more than welcome back at our resort in the future. Best regards,

Dear Sonia, At Novotel Phuket Surin, the guest's satisfaction is our primary concern. We do hope that we will have the chance to welcoming you back in the future and invite you to contact me directly, as I would be delighted to personally ensure that you enjoy a blissful experience. All the team wishes you an excellent day, Executive Assistant Manager

Dear Valued Guest, Thank you for your warm reviews. We are pleased to read about your positive experience and perfect stay at our resort. It is very encouraging for our team since we strive towards providing the best customer experience. Again, we appreciate you taking the time to leave us a review and we look forward to seeing you again soon. All the team wishes you an excellent day, Executive Assistant Manager

Dear Valued Guest, At Novotel Phuket Surin, we are dedicated to providing our guests with the best experience possible. Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at Novotel because we take pride in our cleanliness and attention to detail, but clearly, we were not up to standard on this occasion. Rest assured we will take your comment into account for the further improvement. In regards to the food and beverage prices, we believe our rates are highly competitive and comparable to similar properties in the area. We do hope that we will have the chance to welcoming you back in the future. All the team wishes you an excellent day,

Dear Valued Guest, Thank you for your warm reviews. We are pleased to read about your positive experience with the genuine sense of hospitality of our Staffs. We also pleased for the cleanliness of the room, the calm atmosphere, as well as the resort location 5mins to Surin Beach. We will look forward to welcoming you back soon. All the team wishes you an excellent day,

Dear MOSTAPHA, We are so happy that you had such a great time at the Resort, and enjoyed the Genuine Sense of Hospitality of our staffs. Our Heartists are dedicated to creating great experiences to our Guests, and it is our pleasure that you could have experienced their genuine sense of Hospitality, and a great level of service. We will look forward to welcoming you back soon. All the team wishes you an excellent day,

Dear Samir, At Novotel Phuket Surin, we are dedicated to providing our guests the best experience possible. Reading your review, we have let you down. Please accept our sincere apologies. We are sorry read about your room experience upon arrival. Please be sure we will clarify and emphasize on staff training to address this matter. We do hope that we will have the chance to welcoming you back in the future and invite you to contact me directly, as I would be delighted to personally ensure that you enjoy a blissful experience. All the team wishes you an excellent day,

Dear Philippe, We are happy to read that you enjoyed the swimming pool with slide, the animation for the children. In addition, our resort location right in front of Surin Beach. We will be delighted to welcome you back soon. All the team wish you an excellent day, Executive Assistant Manager.

Dear Valued Guest, First and foremost, we would like to thank you for your recent stay at Novotel Phuket Surin. Nonetheless, we are sorry that your stay did not meet your expectations. … We do hope that we will have the chance to welcoming you back in the future and invite you to contact me directly, as I would be delighted to personally ensure that you enjoy a blissful experience. All the team wishes you an excellent day, Executive Assistant Manager

Dear Valued Guest, Many thanks for choosing Novotel Phuket Surin for your Holiday destination, and delighted that you have enjoyed the quality and cleanliness of our resort, a buffet breakfast with a large selection of tropical fruits and local cuisine, freshly baked bread and pastries, a variety of hot dishes, live cooking station, as well as a la carte items if you prefer, the resort location on Surin beach. On the other hand, we are sorry if the quality of our Services did not meet your expectations. Rest assured that we will review and address any loophole so we can improve further on delivering great experiences. We will look forward to welcoming you back soon so you could enjoy a great holiday at our Family Resort. Warmest Regards,

Dear Jerome, We are so happy that you have enjoyed your stay, for the comfort of our rooms, the comfort of our room, the WIFI connection, a buffet breakfast with a large selection of tropical fruits and local cuisine, freshly baked breads and pastries, a variety of hot dishes, live cooking station, the pools with water slides, the resort location just 5mins walk to Surin beach. Regarding the air-conditioning, we do propose a maintenance service or change the room upon request. Could we also share that we do source and provide for a great quality product, as well as conduct regular benchmark on the Island so we could enjoy the best quality & value at the Resort during your Holidays. We will look forward to welcoming you back soon. Warmest Regards,

Dear Valued Guest, Many thanks for choosing Novotel Phuket Surin for your Holiday destination, and delighted that you have enjoyed the kid’s activities from Siam Adventure Club including a Kids Club, a cinema room, swimming pools with slides, a mascot parade, a wow-cow icecream shop, a toy&candy store and more. Also, the resort located on Surin beach just a few mins walk, but most importantly, it is our Pleasure that you could have enjoyed the dedicated attention from our teams. We will look forward to welcoming you back soon. Warmest Regards,

Dear Valued Guest, We love reading how much you have enjoyed your stay at our Resort, should it be for the friendly-family resort atmosphere with a lot of activities for kids from our Siam Adventure Club like a cinema room, an arcade game room, a wow-cow icecream, a toy/candy store, also the complimentary popsicle which everyone can join just ring the popsicle phone at the pool area. We hope to welcome you back again in the future. Warmest Regards, Assistant General Manager

Dear GIAN PIERO, Thank you for your kind contribution in giving us your positive and constructive feedback online. We always love to read how much you have enjoyed your holiday thanks to the room, the breakfast, the resort location easy access to Surin Beach, but most importantly for the dedicated service from our Heartists. As you rightfully mention, we are a friendly-family resort so you will find a lot of activities for kids and parents at here. We would be more than happy to welcome you back to your holiday home again soon. Best Regards,

Dear valued customer, Thank you for taking the time to share your wonderful feedback following your recent stays at our resort. I'm particularly happy to hear that you enjoyed your stays at our resort regarding our lunch but most importantly for the dedicated attention from our teams. Be sure that I will pass your kind words to the rest of the team! I certainly look forward to welcoming you back to our resort again soon for more memorable stay experiences at Novotel Phuket Surin. Tropical regards, Alexandre H. General Manager

Dear Anda, Thank you for sharing your great rating and wonderful review. We always love to read how much you and your family have enjoyed your holiday with us. At Novotel Phuket Surin, the team is entirely dedicated to creating experiences our guests love. It is a pleasure reading how much you have enjoyed our room, resort facilities, swimming pool, kid’s activities, great location close to beautiful Surin beach as well as our lovely team members. We definitely look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin. We are long forward to seeing you enjoy your holiday home again soon. Tropical regards Alexandre H. General Manager

Dear Nassira, Thank you for sharing your thoughts on the experience you have been having at our resort on your recent stays. At Novotel, we are dedicated to creating experiences our guests love. Reading your review, we have let you down. Be sure that I am taking your remarks regarding the our reception team into account for further improvement, and I will emphasize on staff training to address this matter. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in near future for true Novotel experience. Tropical regards, Fraser Ross General Manager

Dear Maroua, Greeting from Novotel Phuket Surin Beach Resort. First of all, I have to thank you for sharing your thoughts on the experience you have been having at our resort. On one side, we are happy that you enjoyed the room upgrade from our resort as well as our perfect resort location. However, I am sorry for the discomfort you may have experienced regarding the resort clealiness and service. I will certainly address the level of Service with the relevant training support to address this matter. Thank you for your constructive comments shared, this feedback is important for us to know and improve our customer experiences as we strive for excellence. Tropical regards, Fraser Ross General Manager

Dear valued customer, Thanks a lot for sharing your review online. At Novotel, we are dedicated to creating experiences our guests love. Reading your review, we have let you down. Be sure that I am taking your remarks into account for further improvement, and I will emphasize on staff training to address this matter. Regarding the expensive prices at our Restaurants and Bars, could I share that we offer happy hours for food and beverage, along with special food promotions through the day, so you can enjoy more for less at our resort. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in near future for true Novotel experience. Tropical regards, Fraser Ross General Manager

Dear Fred, Thank you for sharing your thoughts on the experience you have been having at our resort on your recent stays. I am delighted to hear how much you enjoyed your experience at the resort, and appreciate your compliment on tasty sushi from our restaurant, beautiful swimming pool as well as our huge 2 water slides for children. No matter you are here for business or leisure next time, we are always here to welcome you and to provide you another excellence stay! Tropical regards, Fraser Ross General Manager

Dear Christian, Thank you for sharing your thoughts online. At Novotel, we are dedicated to creating experiences our guests love. Reading your review regarding the fruit juices, we have let you down. Be sure that I am taking your remarks into account for further improvement, and I will emphasize on staff training to address this matter. Thank you, we really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again soon. Tropical regards, Fraser Ross General Manager

Dear Geraldine, Thank you for taking the time to review our hotel and for the positive comment. We’re thrilled that you enjoyed our room, resort facilities, restaurants activities for your entire stay, especially our water sliders. We definitely look forward to welcome you back in the future for many more great moments. Tropical regards, Fraser Fraser Ross General Manager

Dear valued customer, Thank you for sharing your great experience online. We’re delighted to hear that you had an amazing experience at Novotel Phuket Surin. I will certainly share your encouraging words with our team. We highly appreciate your recommendation to other travelers. Look forward to welcoming you again, and I will be happy to help you design your next stay. Tropical regards, Fraser Fraser Ross General Manager

Dear Nisrine, Many thanks for sharing your review regarding your stay with us. We are very happy that you enjoyed our kids facilities and our swimming pool. However, I am sorry that our room condition didn’t meet all your expectations, I will certainly share your feedback with our team for further improvements. We all hope to have the opportunity to welcome you back again soon. Tropical regards, Fraser Fraser Ross General Manager

Dear Valerie, Thank you so much for good rating. Looking forward to having you back here again soon. Tropical regards, Fraser Fraser Ross General Manager

Dear Belaid, Many thanks for the excellent rating and review. We really appreciate it. It's great to hear that you had a great stay with us here at Novotel Phuket Surin Beach Resort. We are looking forward to welcoming you back again soon. Tropical regards, Fraser Fraser Ross General Manager

Dear sabrina, Thank you for sharing your experience. i am pleased to know that you were satisfied by our friendly staff and kid's activities. I cannot wait to see you back. Tropical regards, Fraser Fraser Ross General Manager

Dear Ramzi, Many thanks for the impressive feedback. I am pleased to know that you were satisfied by our friendly staff, room, breakfast and the beach. I will pass your nice words to the team – this will encourage us to keep the highest standard of service. Thanks for tip about room service. If you don’t want to leave your cozy room, room service is a good choice. We are looking forward to welcoming you back. Tropical regards, Fraser Fraser Ross General Manager

Dear valued guests. Thanks for sharing an impressive feedback. We are happy to know that you were satisfied by our staff, breakfast, kids club and Surin beach. Regarding childcare, we have babysitting service to take a good care of your little one at kids club or your room. We are looking forward to welcoming you back. Tropical regards, Fraser Fraser Ross General Manager

Dear Lili, Thank you for sharing your experience.I am happy that you like our hotel, staff and location. Surin beach is a hidden gem, very beautiful and not too crowded. It would be great to see you back. Tropical regards, Fraser Fraser Ross General Manager

Dear sarah, Thanks for your feedback. We are glad to know that our hotel location and facilities could impress you during your holiday in Phuket. Nevertheless, we apologize for the noise in your room. I will take your comment on board for our improvement. Looking forward to welcoming your back. Tropical regards, Fraser Fraser Ross General Manager

Dear Boukada, Many thanks for nice feedback. I am pleased that our pool, location and breakfast could reach your satisfaction. We would love to see you again. Tropical regards, Fraser Fraser Ross General Manager

Dear Patrick, Many thanks for sharing your feedback. I am pleased that our friendly staff and clean room could reach your satisfaction. We would love to see you again. Tropical regards, Fraser Fraser Ross General Manager

Dear Hakim, Thanks for sharing your thought. Waterslide is our highlight for children. Regard to small room, we have suite and two-bed room suite for big family which provide extra space. You may try this for your next visit. I am looking forward to welcoming you back Tropical regards, Fraser Fraser Ross General Manager

Dear Denis, Thanks for sharing your comment. Please accept my apologies for inconvenience. We will fix these issues in room 2117 accordingly – Thanks for highlighting them. If you have plans to come back, we would be to welcome you again. Warm regards Fraser Fraser Ross General Manager

Dear valued guest, Thanks for sharing your thought. I am delighted that you were satisfied by our hotel and amenities. In regard to smell and old TV, we will solve the issues accordingly. We would love to see you back Tropical regards, Fraser Fraser Ross General Manager

Merci pour vos commentaires suite a votre sejour au Novotel Surin . Nous sommes ravis que vous ayez passer un agreable sejour et que le petit dejeuner. Malheureusement la plage reste du domaine public et l'exploitation n'y est pas authorise. Nous esperont vous recevoir dans un futur proche. Cordialement Alexandre H. Directeur

Dear laura, Thank you for your positive feedback. It is great to hear that you were happy with our hotel including the swimming pools surrounded by the beautiful tropical gardens, a room and restaurants. We all staffs would like to meet the guests' satisfaction and make perfect holiday to the guest like you. We will look forward to welcoming you again Fraser Ross General Manager