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Avis sur JW Marriott Camelback Inn Scottsdale Resort & Spa

4.5 out of 5
JW Marriott Camelback Inn Scottsdale Resort & Spa
5402 E Lincoln Dr, Paradise Valley, AZ

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 554 avis sur 759." "
Note des voyageurs de 8 (Bien), d’après 135 avis sur 759." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 759." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 759." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 759." "

9,4/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Etienne

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Standing en baisse par rapport au prix
Après plusieurs séjours effectués dans cet établissement, on constate quelques défauts et un état général moins bon. Des dizaines de parasols inutilisables autour de la piscine par exemple. Pas possible de déjeuner au buffet pour cause de meeting (inacceptable)
Séjour de 4 nuits en août 2018

10/10 Excellent

Carol, Chaville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous y retournon dès que possible
hotel très bien situé dans les très beaux quartiers de Phoenix. Personnel très aimable piscine propre et des petites attentions type morceaux d'ananas, pastèques, eau à volonté. toilettes extrêmement propres.

10/10 Excellent

Erica

Séjour de 3 nuits en mars 2024

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the beauty of the gardens. The restaurants are very good and the staff is so friendly and accommodating The Camelback has my soul. I wish you would change the reservation policy at the pool, especially the adult pool. All the chairs were marked reserved but no one was using them. This didn’t seem to make much sense Nick the waiter at the Jackrabbit pool was so wonderful and very attentive. I had a manicure and pedicure at the spa and Olga is so talented and wonderful There’s a lot to love at the Camelback
Séjour de 4 nuits en mars 2024

10/10 Excellent

Sheri R

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely stay, PHENOMENALLY gracious and helpful staff. Most incredible meal at Lincolns with the most attentive service and best prime rib ever. Cannot save enough about how beautifully the grounds are kept; everywhere we looked seemed to be a photo needing to be taken. Only wee disappointment was the “Adult Only” spa was under repair. Will definitely be returning! Thanks for a memorable several days.
Séjour de 3 nuits en février 2024

10/10 Excellent

Nicole, Medfield

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scenery is beautiful. Property is beautiful. All the amenities are wonderful. Loved the bar, fire pit areas, the spa and pool, the room. The staff could not have been nicer or more willing to help with anything at all. Very accommodating. A top notch experience. The surrounding area is so nice and as a woman traveling alone I felt safe. Quick drive to downtown Scottsdale to shop and eat.
Séjour de 2 nuits en février 2024

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property and gorgeous views of Camelback Mountain!
Séjour de 1 nuit en janvier 2024

8/10 Bien

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was nice, room was very spacious with nice amenities. I was not aware, and the resort should probably make this visible on their website, the “adult” hot tub was broken, and hoppin jacks and the fitness center were both under construction. The staff were very courteous and accommodating. The vibe was old men with sweatshirts tied around their necks, which probably is a good segue into the only downside of this resort. While the spa was rated highly, the prices were astronomical, $300 for a 60 min massage. I also asked to use the pool while my wife was getting a massage and I was told I would have to buy a $50 day pass. You would think I could use the facilities since we were staying there and we booked a massage for my wife (fitness center was free due to the other one being out for construction), but I guess they needed the extra $50. To be clear, $50 a day for a mediocre fitness room 2 lane pool, hot tub, sauna, steam room sounds like something an old man with a sweatshirt tied around his neck would buy.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Thomas J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Vanessa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 Stars - Would stay again!
This property is gorgeous! The location is right in the heart of Paradise Valley and easily accessible. My best friend and I stayed there for a few days. We had an issue with our original room and the resort immediately changed our room and moved our luggage to the new room. Customer service was excellent in that regard! Our room was spacious and comfortable. The property is sprawling. You can walk to places within the property or you can request a golf cart to pick you up and bring you to your destination. We played golf at the Camelback Country Club Golf Course down the road. There was a shuttle service that takes you to and from the golf course and the resort. We played pickleball and reserving it was pretty easy. We ate at the steakhouse as well as Rita's Cantina. The food and service was excellent. I would definitely come back.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely loved our stay here. Everything was perfect. We would definitely stay here again!!

10/10 Excellent

Lisa, East Liverpool

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great views
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Lisa, East Liverpool

Les points forts : Personnel et service
Beautiful gardens and views
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were upgraded and had a wonderful view of camelback. I liked that the room was nice and roomy and had two sinks in the bathroom
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Joey

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en août 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A family trip
Great stayed. Love everything here.
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Daniel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Average
Séjour de 3 nuits en août 2023

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have stayed and celebrated birthdays and anniversaries here over the years and keep coming back. Great service and amenities. Be back soon.
Séjour de 2 nuits en août 2023

10/10 Excellent

David, Houston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Allison

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Luz Baar - Front Desk Manager le 7 août 2023
Dear Allison:Thank you for taking the time to share your experience regarding your recent stay and thank you for the Great Score! I will make sure we celebrate it with the team. We are looking forward to welcoming you back soon.

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My transitional Retreat
I am glad I chose to stay at the JW Marriott resort and spa hotel, it was a wonderful experience. The condos were quiet and beautifulity decorated, loved walking around and enjoyed the garden. The pool and food was excellent 👍.
Séjour de 3 nuits en août 2023
Réponse de Luz Baar - Front Desk Manager le 5 août 2023
Dear Pamela:Thank you for taking the time to share your experience regarding your recent stay and thank you for the Great Score; I will make sure I celebrate this wonderful review with the Team. Thank you for your Loyalty to Marriott and we are looking forward to welcoming you back soon.

6/10 Satisfaisant

Jorge

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is very beautiful and unique, the only problem I had was that the air conditioning in the room froze because the staff left it at a very low temperature, and that night they had to change my room. It was very tiring. Everything else was perfect.
Séjour de 2 nuits en juillet 2023
Réponse de Luz Baar - Front Desk Manager le 30 juil. 2023
Dear Jorge:Thank you for sharing your experience regarding your recent stay; your feedback is very important to us. We apologize for the challenges you experienced regarding the AC. It was an honor hosting you and we are looking forward to welcoming you back soon.

2/10 Horrible

Mahmut 'Oz'

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Luz Baar - Front Desk Manager le 30 juil. 2023
Dear Mahmut 'Oz':Thank you for sharing your experience regarding your recent stay; your feedback is very important to us. We clearly missed the mark during your stay, and I genuinely apologize for not delivering a Luxury Service up to your expectations. Thank you for choosing JW Marriott and I do hope you give us a second chance in the near future. Best,

8/10 Bien

Udo

Séjour de 1 nuit en juin 2023

10/10 Excellent

Brian

Séjour de 2 nuits en juin 2023
Réponse de Luz Baar - Front Desk Manager le 30 juil. 2023
Dear Brian:Thank you for the wonderful Score. I am glad you had a Great stay with us. I will celebrate it with the team. We are looking forward to welcoming you back soon.

10/10 Excellent

Nina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, easy check in and out. Great facilities, comfortable bed, very nice quiet room. Beautiful landscape around the property and amazing staff. Definitely 5 star resort. Whoever we talked to were very helpful throughout resort. They wanted you to feel welcomed and we definitely would stay there again.
Séjour de 1 nuit en juin 2023
Réponse de Luz Baar - Front Desk Manager le 30 juil. 2023
Dear Nina: Thank you for taking the time to share your experience regarding your recent stay. I will celebrate this great feedback with the entire Camelback Inn Family. We are looking forward to welcoming you back soon. Best,

8/10 Bien

Denisse

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is amazing!! Easy check in and super nice staff. Restaurants are really good, specially the Steakhouse! Room definitely not worth the $900 per night that I payed.
Réponse de Luz Baar - Front Desk Manager le 30 juil. 2023
Dear Denisse:Thank you for sharing your experience regarding your stay; your feedback is very important to us. Please rest assured that your comments and concerns regarding our Room Upkeep is valued and taken into consideration and I apologize for any challenges you experienced. Thank you for choosing JW Marriott and I do hope you visit us again in the near future. Best,

4/10 Médiocre

destiny

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unfortunately we stayed one night that ruined our appointments for Saturday morning which really sucked since the whole reason why we even flew to Arizona from Seattle for these appointments. My husband and I woke up first thing in the morning and went to the bathroom as usual and I began to scream because there was multiple cockroaches over an inch long in the bathroom running all over the place. We ended up killing one and my husband trapped one and because I was screaming so much as we open the door to our king suite casita. The maintenance was already outside, asking if we were OK which obviously I was not, I understand we’re not from Arizona, but we do travel there very frequently every other month or so and have been doing so the last three or four years. This is the first time we’ve ever had a hotel where there was cockroaches inside and it freaked me out . Maintenance laughed at me and I went to the front desk and was very kind and told them I could not stay another day after they offered $150 off my stay and to go spray the room with bug spray which they did while we were at breakfast and when my husband and I went back 30 minutes after the room smelled like raid, we packed up and shook out our things. There was still parts of the dead cockroach on the floor even though they picked up the body. I was thoroughly grossed out for being a Marriott. checked out and had to cancel all our plans for a vacation away from our children and changed hotels instead.
Séjour de 2 nuits en mai 2023
Réponse de Luz Baar - Front Desk Manager le 8 juil. 2023
Dear Destiny:My name is Luz Baar, Front Desk Manager at JW Marriott Scottsdale Camelback Inn Resort & Spa. I genuinely apologize for the challenges you experienced. Providing a clean environment is one of our top priorities and I apologize for this not being reflected during your stay. I do see the 150 Resort Credit applied to your account; please allow me to add an additional 10.000 Loyalty Points to your BONVOY Account. Please rest assured that your concerns and feedback have been acknowledged and I do hope you give us a second chance in the near future. Luz BaarFront Desk ManagerJW Marriott Scottsdale Camelback Inn Resort & Spa.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect desert getaway
We stayed in a King casita with extra large balcony. Everything was exceptional, though if the cost is a stretch for you, maybe stay in a lower priced room and make use of the beautiful grounds. The large extra balcony was nice but the furniture was sparse, there was bird poo on the chairs (to be expected, there are lots of birds whose chirping is lovely ambiance), and there was not a movable lounge umbrella, so we couldn't really use the large balcony during the day. The dining options were delicious and had wonderful healthy options. Having a Starbucks on site was great. The mini fridge and microwave was also useful to have. We went to the spa, which was a little overpriced for the services. Overall we loved staying here but likely would have picked a lower end room, saved a bit of money, and still had a great getaway.
Séjour de 2 nuits en mai 2023

4/10 Médiocre

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Pools were ice cold but advertised as heated. Hostess spilled a full pot of boiling hot coffee on lap at breakfast
Séjour de 2 nuits en avril 2023

10/10 Excellent

jack

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a great find this resort is! Loved every minute of our stay - we left recharged, energized, and dreaming of a trip back! Thanks you guys!
Séjour de 4 nuits en avril 2023

10/10 Excellent

Irma

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay! Love the amenities.

10/10 Excellent

DAVID

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Didn't Want to leave
Fantastic place to stay !!! Didn't want to leave
Séjour de 3 nuits en mars 2023

10/10 Excellent

Jeni

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and the property was incredible. Some of the most beautifully landscaped grounds I have ever seen. Rooms were clean and comfortable - would highly recommend.

2/10 Horrible

Florida Home

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Floors sticky. Noisy place not clean
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Susan

Séjour de 3 nuits en octobre 2022

10/10 Excellent

Heather

Séjour de 2 nuits en septembre 2022

10/10 Excellent

leeann

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Nice place
Resort was beautiful but the rooms can use carpet updates they were old and dirty around the bed get rid of the area rugs. Otherwise nice hotel.
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had great customer service at the resort and really enjoyed the On the Rocks tasting! Frank and Juan Carlos were great representatives!
Séjour de 3 nuits en septembre 2022

10/10 Excellent

Cheryl, Haltom City

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I'm so elated that I chose this hotel because everything was absolutely amazing; everyone was very friendly and professional, from the bellmen to the spa staff. I will highly recommend this property to all my friends.
Séjour de 3 nuits en septembre 2022

10/10 Excellent

Craig, New Berlin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2022

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Caroline

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional Property!
Excellent customer service everywhere we went on the property. Had a room very close to everything.
Beautiful property!
Stayed in room 406. See my YouTube video for full tour.
Séjour de 2 nuits en août 2022

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the views and access to the parking area / pool. only improvement, the business center was quite small and maybe more smaller break out meeting rooms for those that need to do some work. i was not able to use my lap top in the conference rooms, since i was not there for a convention. i could only use my hotel room when where my wife and children were sleeping and needed some alone time for work.
Séjour de 6 nuits en août 2022

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, beautiful grounds, and friendly staff. View from our patio was gorgeous. Our only slight downfall was that the bathrooms seemed a tad old. Would still definitely stay again!
Séjour de 1 nuit en août 2022

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Walter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was great! It was clean, relaxing, and everyone was so friendly. Their customer service was on point. We will return there in the future!
Séjour de 4 nuits en juillet 2022

10/10 Excellent

Marek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place!! Super friendly staff, let me check in early at no additional charge.
Séjour de 1 nuit en juillet 2022

10/10 Excellent

christina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 2 nuits en juillet 2022