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Avis sur Sofitel Philadelphia at Rittenhouse Square

4.5 out of 5
Sofitel Philadelphia at Rittenhouse Square
120 S 17th St, Philadelphia, PA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 1021 avis sur 1514." "
Note des voyageurs de 8 (Bien), d’après 242 avis sur 1514." "
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 1514." "
Note des voyageurs de 4 (Médiocre), d’après 59 avis sur 1514." "
Note des voyageurs de 2 (Horrible), d’après 54 avis sur 1514." "

9,2/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Angela Bauer le 2 janv. 2024
Bonjour Michel ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angela BauerGeneral Manager

10/10 Excellent

Romain

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent pour quelques jours à Philadelphie
Excellent hôtel pour quelques jours à Philadelphie En plein cœur de la ville Suite au top Personnel agréable Point négatifs : Petit déjeuner et parking très chers
Séjour de 2 nuits en février 2023
Réponse de Angela Bauer le 27 févr. 2023
681 / 5,000Translation resultsTranslation resultExcellent hôtel p Bonjour,Nous apprécions beaucoup vos commentaires concernant votre séjour au Sofitel Philadelphia at Rittenhouse Square.C'est toujours un plaisir de recevoir des commentaires positifs. Je partagerai vos commentaires avec notre équipe. Je suis sûr que ces commentaires serviront d'encouragement à l'ensemble de notre personnel alors que nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente.Sincèrement,Angela BauerDirecteur généralnos quelques jours négatifs à Philadelphie En plein cœur de la ville Suite au top Personnel agréable Point :Petit déjeuner et parking très chers

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Bon service mais pas très propre
Oreillers vieux et inconfortables, plateau coussin - sur le matelas mal ajusté bougeait beaucoup, tapis vieux et sale. Hôtel bien situé, petit déjeuner - non compris mais très bon et bon service.
Séjour de 2 nuits en juillet 2022
Réponse de Angela Bauer le 11 août 2022
Bonjour, Merci d'avoir pris le temps de nous faire part de votre expérience au Sofitel Philadelphia at Rittenhouse Square. Je suis désolé que votre expérience n'ait pas répondu à vos attentes; permettez-moi de vous présenter mes excuses les plus sincères. Chez Sofitel Hotels & Resorts, nous nous efforçons de fournir une expérience de service supérieure à chaque client ; par conséquent, vos commentaires sont très importants pour nous. Soyez assuré que nous prenons les mesures appropriées pour résoudre le problème et éviter qu'il ne se reproduise à l'avenir. Nous apprécions que vous partagiez vos préoccupations et nous espérons que vous nous donnerez l'occasion de mieux vous servir dans un proche avenir. Sincèrement, Angela Bauer Directeur général

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay with a nice location in the city to get to wherever we wanted to go. Staff was friendly and very helpful, room was beautiful and very clean.
Séjour de 2 nuits en avril 2024

2/10 Horrible

Anthony

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Paid 650 a night for the room to be dirty...asked customer service to clean the room....took an hour to clean and it was still a mess and even leftover food in the fridge. Probably the worst hotel ive stayed at
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Jennifer

Voyage en famille, Voyage d’affaires
The staff is great when you get then but front desk and room service rarely answer the phone. There’s bums sleeping all around the building at night and there’s a night club right outside the building across from the room we were in. Lots of unsavory late night business. The one valet guy wasn’t very polite, and it’s a tuff space to turn cars around. Witnesses very dicey. I did leave something in my room they got back to me very quickly and are shipping it to me which is great! I did pay for this but am happy to. So overall great staff but seemed hard to get on the line. The surrounding area not the best.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff
Séjour de 1 nuit en avril 2024

10/10 Excellent

Shannon Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely friendly and helpful staff. This was our first visit to Philadelphia and the staff was more than willing to help with directions etc.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Stephen

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Two days before arriving at the hotel, we were notified that renovations would be taking place. No mention of any renovations was provided when the reservation was booked 4 weeks earlier. Upon arrival, there was a high level of noise from power saws and tools, so the you could not hear a word that the hotel employee behind the desk was saying. She was abrupt and surly and informed us that $200.00 would be kept in escrow for “extras”. I have never encountered that in any high end hotel before. It doesn’t seem necessary as they have your credit card information anyway. At breakfast, we ordered orange juice and water, which never arrived. When we asked if there was cream cheese for a bagel, the server informed us that they were out of cream cheese. The toaster was also out of order. After my wife had eaten the untoasted bagel, the staff brought out a supply of cream cheese. Amazing. At check out time, we texted the valet 20 min prior to preparing to leave, as instructed, to bring up the car. We got an automatic text reply stating “we have no valets at present, try again later.” After 30 min, the front desk attendant (same surly person as on arrival), said she would get the car. 30 then 60 minutes passed, and the same desk person stated that they have nothing to do with the valet, as it is a separate company. Finally, after 1 hour and 45 min., the car arrived. At the Sofitel, you will hear a lot of “bonjours”, to which I definitively and forever reply, “au revoir.”
Séjour de 2 nuits en avril 2024

10/10 Excellent

Cornelia

Voyage en couple
Les points forts : Équipements
We had a Food stay in the Hotel. Fine big room. Great Location.
Séjour de 5 nuits en mars 2024

10/10 Excellent

Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

PATRICIA, Brooklyn

It was a very nice room. We will come back for sure.
Séjour de 1 nuit en février 2024

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Brett

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

Robert, Bridgewater

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff
Séjour de 1 nuit en avril 2024

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great stay. cleabn
Séjour de 1 nuit en mars 2024

2/10 Horrible

Michael

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

Sandra, Jamaica

Voyage en couple
Les points forts : Propreté et équipements
I enjoyed the location of this hotel. The room was clean, nicely decorated and comfortable. We checked in at 10pm on 3/23/24 and the front desk woman had the personality of a disgruntled DMV worker, but all of the other staff we encountered were extremely friendly and helpful. We particularly enjoyed the food and wait staff in the cafe. I felt as if we found new friends. The food was so delicious we only ate one meal out. We WILL return to the restaurant the next time we are in Philly.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Jesse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Maureen

Les points forts : Propreté et personnel et service
Our stay was great. The hotel is undergoing renos, but the room was priced according and we were given a high floor. All employees were so nice and professional. Our room was lovely, elegant and quiet. We received vouchers for free drinks and $20 worth of food (for any inconvenience) which was appreciated. The location is great. Right off Rittenhouse Square and perfect location for shopping with my teenager.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Daniel

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The food at the hotel was terrible. Patrick, the bartender was very attentive and truly care about the customers. Check in was ok. We were overcharged for services. I asked Mera to email us a receipt, I'm still waiting for it. She really does not care about following up on issues. The room was nice. We were able to walk everywhere.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Trimica

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in lady was not friendly or welcoming. Looks like the pictures on the website were old as the actual room was a little more worn. Dusty, odd smell. Valet turned up the heat and adjusted the seats and left it that way. Too much money for what you get. Will not return.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Jeri

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Who wants to stay at a hotel under construction? Not me. Lines to get on the elevator to the relocated “lobby”. Having to walk down stairs. Stuffy staff. I won’t be going back. If they had indicated they were unconstruction, I would not have stayed there.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Susan

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lobby was under construction which was not noted on the website but on an email I received the night before I was traveling there. I would have never spent that kind of money for two nights had I known this. Meeting friends and family and had to meet them in the rain outside because no where to go. Elevators were a nightmare. I'm upset I spent so much money for this hotel. Next time I will do research on my own and book on my own directly.
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Danielle

Les points forts : Personnel et service
There was a bra in the closet on the top shelf. Please ask your cleaning staff to be more thorough. Everything else seemed clean.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Denise

Séjour de 1 nuit en mars 2024

10/10 Excellent

ROBERT

Séjour de 1 nuit en mars 2024

8/10 Bien

Carole

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel under construction. 15 minute waits for elevator. No air in restaurant too hot to dine in. Poor waiter had sweat running down his face had a drink and left. Valet lady and staff wonderful.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Najah

Voyage en couple
Les points forts : Propreté et personnel et service
Great !!
Séjour de 1 nuit en mars 2024

2/10 Horrible

Emily

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed in one of the suites with a pull out sofa bed. They brought sheets and blankets to make up the bed. The blankets were soooo scratchy and old, just completely gross - I should've insisted on a comforter but it was late. I'm still dealing with a rash on my hands and arms that I picked up from the blankets three weeks later. Furious! AVOID THIS HOTEL! Also, its impossible to manage the temperature in the suites with the doors to the master closed so someone was always too hot or too cold. The valet was a disaster at night with the entire entry area full of parked cars so we had to go to a parking lot a few blocks away. Lastly, the hotel is under major renovation which was not advertised when I booked it so the make shift front desk is in a conference room.
Séjour de 2 nuits en mars 2024

8/10 Bien

Shanean

Les points forts : Propreté
Séjour de 2 nuits en mars 2024

2/10 Horrible

antoinette

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Stay away while this property is under a “facelift.” It’s real construction where there hotel has NO LOBBY or reception. The “check in” is a conference room. They are still charging their 5 star rate and apologizing for the construction with a twenty dollar drink voucher. No hot water in my sink and never taken care of. I stayed there to have a “beautiful hotel” experience and was terribly disappointed.
Séjour de 2 nuits en mars 2024

8/10 Bien

Uchente

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Will be even better when renovations complete.
Séjour de 2 nuits en mars 2024

4/10 Médiocre

priya

Voyage en famille
Les points faibles : Équipements
Renovating downstairs …rooms in poor condition. Old hotel. Needs total renovation.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Teresa, Morgantown

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We traveled in March while they're lobby was under construction, the original room we were assigned was on the 10th floor which we thought would be fine for construction noise since we were up so high, however, the first morning we were there the there was hammering and because we were right off the elevators we could hear all of it through the elevator shaft in our room. We brought this up to the front desk and they were amazing! They were very understanding and immediately worked with us to assign a new room. Mera and Ivan are AMAZING and very helpful! Ivan knows all about Philly and can tell you all the best places to go, his "cheat sheet" was the best! Alex in the restaurant was also helpful, very empathetic to our situation and even brought us free drinks. The new room was as far back in the corner as possible and was absolutely perfect! So quiet we couldn't hear a thing from anywhere. The beds are the best I've ever slept in at a hotel. The room was spacious and the bathroom well appointed. We had an amazing stay and look forward to coming back to see the new lobby all put back together!
Séjour de 4 nuits en mars 2024

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is currently under construction with loud daytime noise and relocation of front desk, bar, and restaurant creating a bit of chaos. Rooms are dated with worn mattresses and linens. Hotel has seen better days and not representative of many Sofitels. "Urban Experience" fee will add $30/day to your bill with no significant value added.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

10/10 Excellent

rasheed

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lobby being renovated… aside from that inconvenience, all was great.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jasmina, Brooklyn

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

4/10 Médiocre

John

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Extreme tipping culture from staff. And we are good tippers who appreciate workers as I am one myself.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Kristen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super comfy bed, spacious and clean room, good water pressure, complimentary (actually good) coffee and pastries in the morning, and friendly, helpful staff. Would definitely stay here again!
Séjour de 3 nuits en février 2024
Réponse de Pierre Jotterand le 6 mars 2024
Bonjour Kristen,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Michael Scott

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

10/10 Excellent

Indira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Walking distance to restaurants. Short ride to UPENN. Room was clean and room service was timely- food was good. Will be staying there again.
Séjour de 1 nuit en mars 2024
Réponse de Pierre Jotterand le 6 mars 2024
Bonjour Indira,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

natalia

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Pierre Jotterand le 6 mars 2024
Bonjour Natalia,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

2/10 Horrible

Joseph, Washington

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Horrible and incompetent valet service. The worst I have ever seen.
Séjour de 1 nuit en mars 2024
Réponse de Pierre Jotterand le 4 mars 2024
Bonjour Joseph,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Leslie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is being renovated, so the hotel offered a free bar drink. More importantly, the room - which was the least expensive offered - was very large and comfortable. The neighborhood was lively, with many dining options, record shops, retail locations, and theaters nearby.
Séjour de 1 nuit en mars 2024
Réponse de Pierre Jotterand le 4 mars 2024
Bonjour Leslie,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager