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Avis sur Sheraton Philadelphia Downtown

4 out of 5
Sheraton Philadelphia Downtown
201 North 17th Street, Philadelphia, PA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 416 avis sur 962." "
Note des voyageurs de 8 (Bien), d’après 222 avis sur 962." "
Note des voyageurs de 6 (Satisfaisant), d’après 141 avis sur 962." "
Note des voyageurs de 4 (Médiocre), d’après 88 avis sur 962." "
Note des voyageurs de 2 (Horrible), d’après 95 avis sur 962." "

8,0/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

NADINE

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Je recommande cet hotel.pargait et bien placé
Séjour de 6 nuits en avril 2022
Réponse de Customer Service le 10 juin 2022
Merci de nous avoir laissé ce merveilleux avis, Nadine! Nous sommes ravis que votre séjour au Sheraton Philadelphia Downtown ait été si agréable ! C'est également formidable d'apprendre que vous avez profité de notre emplacement idéal au cœur de la ville. Nous nous efforçons d'offrir à nos clients uniquement les expériences les plus mémorables et vos éloges nous permettent de savoir que nous réussissons. Nous sommes impatients de vous accueillir à nouveau bientôt pour une autre expérience fabuleuse!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Très bon emplacement Chambre mal isolée Bruyant Petit déjeuner suffisant Parking payant
Séjour de 2 nuits en novembre 2021
Réponse de Customer Service le 20 nov. 2021
Merci pour votre retour. Nous regrettons que votre temps avec nous n'ait pas été parfait. Bien que nous soyons heureux que vous ayez apprécié notre emplacement, il est regrettable que notre isolation phonique, nos offres de petit-déjeuner et nos options de stationnement aient posé des défis pour votre séjour. Nous nous efforçons de garantir à nos clients une expérience agréable, nous ne manquerons donc pas de discuter de vos commentaires avec les membres appropriés de notre équipe à l'avenir. Nous espérons que vous nous donnerez bientôt l'occasion de partager une expérience plus positive avec vous.

10/10 Excellent

Hongyi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Hongyi, it's wonderful to hear that you had a fantastic experience at Sheraton Philadelphia Downtown. We're grateful you chose us for your stay and appreciate the excellent rating you've given us. Whenever travel plans bring you back to Philadelphia, we look forward to welcoming you.

10/10 Excellent

Joy Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing. I asked for an extended stay and they gave us a complimentary extension which is very nice since I was willing to pay for whatever they charge us for it. But that gesture from the staff will always be remembered when I make my future booking plans. You have now my loyalty.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Joy Anne, it's wonderful to hear about your experience at Sheraton Philadelphia Downtown. Our team is indeed known for their helpfulness and flexibility, and it's great to know that this had a positive impact on your stay. We're thrilled to have earned your loyalty and look forward to welcoming you back in your future travels.

10/10 Excellent

Patrick Gerard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Patrick Gerard, we're delighted to learn that your stay at the Sheraton Philadelphia Downtown was enjoyable. It's certainly our goal to consistently offer memorable experiences to our valued guests. We appreciate your high rating and look forward to welcoming you back soon.

2/10 Horrible

Mary

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Run down dirty throughout the facility. Room deadbolt sticks, toilets flush irregularly, lights flickered
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Mary, we're genuinely sorry to hear about the difficulties you experienced. It's disappointing that you found our facility not meeting your expectations. We're dedicated to offering our guests a comfortable and satisfying stay, so we certainly appreciate your feedback regarding the room lock, restroom operations, and lighting. Please know that your concerns will be forwarded to the relevant teams for scrutiny and action. We hope for a future opportunity to show you our typical standard level of service and care.

8/10 Bien

Liliana

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Thank you for the 4-star rating, Liliana!We are delighted to see that you had a wonderful time at Sheraton Philadelphia Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Sharon

Séjour de 1 nuit en avril 2024

2/10 Horrible

victor Isaac

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was pretty disgusting, the shower curtains looks preety nasty, a lot of little trash on the carpet.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Victor Isaac, we regret to hear about your recent experience. The cleanliness issues you mentioned regarding the bathroom and carpet fall short of the standards we strive for. Action has been taken to ensure this is not repeated. Thank you for bringing this to our attention so that we can continue to improve our service.

10/10 Excellent

Angel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing I found excessive was the cost of hotel parking, you pay to stay in a room and you also have to pay for parking separately and very expensive.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Angel, thank you for your feedback. At Sheraton Philadelphia Downtown, we aim to provide best-in-class services to all our guests. It's great to know you enjoyed your overall stay. Regarding parking, we understand that the cost may seem steep. We assure you that our prices are in line with other central city locations, and we continuously work to ensure the best value. We appreciate your understanding and look forward to hosting you again.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property and stay was nice 😊
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Laura, we're overjoyed to hear you enjoyed your experience at Sheraton Philadelphia Downtown. It fills us with pride knowing our beautiful premises contributed to your delightful stay. We would be thrilled to welcome you back in the future. Thank you for choosing us.

8/10 Bien

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good time and stay hope to do it again soon
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Carlos, it's great to hear that you enjoyed your stay at Sheraton Philadelphia Downtown. We're delighted to know that you're looking forward to visiting us again soon. Your positive feedback makes all our efforts worthwhile. Until the next time!

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Samantha, it's wonderful to see a perfect rating for your stay at Sheraton Philadelphia Downtown. We're always striving to provide a top-notch experience for our guests, and it seems we have truly delivered. We look forward to welcoming you back on your next visit.

8/10 Bien

Corrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i did not like the fact of paying so much for the stay and then paying to park. there should be some type of parking voucher
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 mars 2024
Corrie, thank you for sharing your feedback. We understand your concern about extra costs associated with parking. Please rest assured that we constantly strive to ensure that all aspects of our guests' stay, including parking, are streamlined and convenient. Sheraton Philadelphia Downtown appreciates your feedback and will take it into consideration as we continually aim to improve our offerings. We hope to have the chance to serve you better in the future.

10/10 Excellent

russel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and very nice rooms
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 14 mars 2024
Russel, it's wonderful to read about your enjoyable experience at Sheraton Philadelphia Downtown. Your mention of our prime location and the appeal of our rooms truly brightens our day. We strive to create memorable experiences for all of our guests, and your words indicate that we've succeeded. Please consider us your home away from home whenever you're in Philadelphia. We look forward to welcoming you back soon.

6/10 Satisfaisant

Adriana

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Convinience
Séjour de 1 nuit en mars 2024

2/10 Horrible

Alejandro

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Mala mala mala
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 7 mars 2024
Alejandro, lamentamos saber de tu experiencia menos que satisfactoria. Nos esforzamos por ir más allá para brindar un excelente servicio y comodidades; está claro que no tenías esa percepción. Apreciamos sus comentarios ya que nos ayudan a crecer y mejorar. Sus inquietudes se toman muy en serio y se compartirán con el equipo. Esperamos tener la oportunidad de mostrarle nuestro compromiso de brindar un mejor servicio en el futuro.

6/10 Satisfaisant

Luisa

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
Understaffed restaurant. Indifferent front desk.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 5 mars 2024
Luisa, acknowledging your feedback about your dining experience and interaction with the reception, we deeply regret any delays or inconvenience you might have encountered. We place significant emphasis on providing prompt service and attentive assistance to every guest. We are constantly striving to improve our processes to serve guests better. Your insights are valuable and will be taken into account for future improvements. We hope to get another chance to provide you with a superior experience during your next visit.

8/10 Bien

Nicole

Séjour de 3 nuits en février 2024
Réponse de Customer Service le 1 mars 2024
Nicole, thank you for your rating of Sheraton Philadelphia Downtown. It seems you had a good stay and we're thrilled about this. We would be delighted to welcome you back when your travels bring you to Philadelphia again.

6/10 Satisfaisant

Angel

Voyage en groupe, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Normal hotel. Charges for late/extended checkouts, limited vending machines/options, expensive paid parking, nothing really that would make me choose this hotel over another.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Angel, it's clear from your feedback that there were aspects of your experience that didn't fully meet expectations. We're sorry to hear about your concerns over the late checkout fees and the snack options. Additionally, the cost of parking is something we actively review to ensure it's competitive. Your opinion is valuable, as it helps us enhance the overall guest experience. We strive to offer services and amenities that stand out, making us a preferred choice for travelers. We hope you'll consider us again for a future stay and find these enhancements reflect our commitment to improving.

10/10 Excellent

Shavonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 28 févr. 2024
Thanks for the perfect rating, Shavonne!We're pleased to hear that you have fully enjoyed your stay at Sheraton Philadelphia Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté et personnel et service
Elevators took forever. Discouraged one to go up to room because of horrendous wait. Valet took 30 minutes to retrieve car.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Robert, it sounds like your experience did not quite meet the expectations we strive for. We regret that you were inconvenienced by elevator wait times and apologize for the delay in your valet service. Please know we're constantly working on improving these aspects to ensure a seamless stay for our guests. We appreciate your feedback and certainly hope to have another opportunity to serve you the next time you're in Philadelphia.

8/10 Bien

Albania

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Thanks for the 4/5 rating, Albania!We're thrilled you enjoyed your time at Sheraton Philadelphia Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

4/10 Médiocre

Filipe

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
We appreciate you sharing your concerns with us, Filipe.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 Satisfaisant

Jodi

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The elevators were not working properly. Several times people got stuck in elevators or the doors wouldn’t open/close all the way. We chose to take the stairs but an unstable person was occupying that space for an unknown amount of time making it unsafe and difficult to get to where we needed to go on time. Front desk staff was polite and helpful.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Jodi, thank you for sharing your thoughts. It's regrettable to learn about the issue you had with the elevators, and the challenge you faced accessing the stairway. We're continuously making efforts to ensure a seamless experience for our guests. On a more positive note, it is reassuring to learn our front desk team members were courteous and effective. We do hope you'll consider a future stay with us at Sheraton Philadelphia Downtown.

6/10 Satisfaisant

Sean

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Parking wasn't the best and front desk staff were not friendly nor helpful.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 25 févr. 2024
Sean, it's regrettable to hear about your experiences with parking and interactions with the front desk. We strive to deliver excellent service and will be redoubling our efforts to ensure helpfulness and friendliness at all points of interaction. Thank you for taking the time to share your feedback.

10/10 Excellent

Charmin

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Charmin, it's gratifying to learn that your stay at Sheraton Philadelphia Downtown met your expectations. Your positive rating speaks volumes and encourages our team members to continue providing exceptional service. We look forward to hosting you again on your next visit to Philadelphia.

6/10 Satisfaisant

Kathy

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
At check in we were told that the king size bed room that we had reserved and confirmed was not available. "Oh well, that sometimes happens when you use Expedia." We were charged more for the parking than the posted rate in our room.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Kathy, it's regrettable to hear of your experience regarding your room reservation and parking costs. While these anomalies are unusual, we value your insight and will review these discrepancies. It's crucial for us that our guests are given accurate information and prices. Please consider bringing up such concerns directly with our team members during your stay so we can assist promptly in finding appropriate solutions. We hope you give us another chance to better serve you in the future.

10/10 Excellent

Joel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel,just be aware you have to pay for parking,and if you move the car after parking you have to pay again,street parking is only for 4hrs,Pool has been closed indefinitely since covid started
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Joel, it's heartening to see your positive feedback about your experience at Sheraton Philadelphia Downtown. We understand the parking guidelines may appear unusual but they are critical to ensure convenience for all our guests. Regarding the pool, due to the current health scenario, safety takes precedence and we appreciate your understanding. We look forward to welcoming you back even as we strive to continually improve our services.

8/10 Bien

Andrew

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
my stay was good besides the fact that when I booked with expedia i was told there would be free parking and free breakfast. Neither of which was true. Parking was $40 a night and breakfast was $20 a day. Just wish details were clear and both expedia and the hotel were on the same page.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 févr. 2024
Andrew, it's great to hear your stay at Sheraton Philadelphia Downtown was pleasant overall. We regret any confusion you experienced in regard to the parking and breakfast charges. These discrepancies can sometimes occur when bookings are made through third-party platforms. We value your feedback and hope to welcome you back for an even better experience next time.

10/10 Excellent

Alexia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean and quiet
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Alexia, it's splendid that you enjoyed your time at Sheraton Philadelphia Downtown. Our team strives to offer a peaceful and pristine environment for our guests. We can't wait to welcome you back for another remarkable visit!

10/10 Excellent

Caitlin

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Thanks, Caitlin! It's outstanding your time at Sheraton Philadelphia Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Flor

Les points forts : Propreté et équipements
Amazing!!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Flor, your succinct yet enthusiastic comment truly made our day at Sheraton Philadelphia Downtown. We're so glad you enjoyed your stay and look forward to having you back with us again soon.

8/10 Bien

Jeneane, Plainfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Thank you for the 4/5 rating, Jeneane!We are excited to see that you had an enjoyable experience at Sheraton Philadelphia Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

4/10 Médiocre

Shi

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 13 févr. 2024
Shi, it's disappointing to see that your recent stay wasn't up to expectations. We appreciate your feedback, as it helps us improve and deliver better service in the future. We hope we'll have the chance to provide a better experience next time.

4/10 Médiocre

jessica

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No hot water. No luggage carts. Horrible bar service. The elevators were a nightmare.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Jessica, we regret to hear about the troubles you faced during your stay. We understand your concerns about the water temperature, availability of amenities, service at the bar, and the efficiency of the elevators. These are undoubtedly important aspects of any hotel stay. Please be assured that we value your feedback and we will prioritize addressing these matters to enhance our guests' experience. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
No issues. The hotel was clean and our room was cleaned daily.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Lisa, it's wonderful to hear that your stay at Sheraton Philadelphia Downtown met your expectations. We're glad that the cleanliness of our premises and upkeep of your room added to your positive experience. We look forward to hosting you again in the future.

8/10 Bien

Carrilee

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Trying to order food to go from the in hotel restaurant was difficult. You would think there would be more staff availae when a big event (dance competition) is happening on site.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Carrilee, thank you for sharing your experience. It seems you had a bit of an inconvenience with our takeout service, for which we apologize. Even during large events, our goal is to serve all guests promptly and efficiently. Your feedback is valuable as we work towards managing our resources to optimize service delivery during busy times. Your continued support of the Sheraton Philadelphia Downtown is greatly appreciated and we look forward to making your next visit more streamlined.

6/10 Satisfaisant

Zenaida

Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 21 mars 2024
We appreciate the feedback, Zenaida.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bien

Wan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
stayed here many times. I like it.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 4 févr. 2024
We appreciate you sharing this positive rating, Wan!The comfort of our guests is important to us so we can't wait to see you back again at Sheraton Philadelphia Downtown. We want to share an even more enjoyable experience with you next time.

6/10 Satisfaisant

andrew

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 21 mars 2024
Andrew, thank you for your recent stay with us and for taking the time to leave a rating. It seems you had a neutral experience during your stay. Your feedback is a vital part of our continual improvement and we hope to have an opportunity to provide a more exceptional stay in the future.

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, équipements
Water was cold, but they did offer us breakfast. Happy with accommodations.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Catherine, we appreciate your review. At Sheraton Philadelphia Downtown, we strive to deliver seamless experiences for our guests, and we're delighted to hear you were pleased with your accommodations. We do acknowledge your mention of the water temperature and want to assure you we're taking active steps towards quality improvement. We're also glad our offer for breakfast positively impacted your stay. We await the pleasure of welcoming you back for even more memorable experiences.

10/10 Excellent

Jose Alberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Jose, thank you for your succinct and positive feedback. We're thrilled to know your experience at Sheraton Philadelphia Downtown was enjoyable. We value and appreciate your support, and look forward to welcoming you back in the future.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Could not get hot water in shower. Was the control valve working or did I not know how to use it? TV was too complicated to use. Everything in the room was new and modern.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Robert, it's disappointing to hear about the issues you experienced with the shower temperature and the TV operation at Sheraton Philadelphia Downtown. These aspects indeed reflect room usability which is important to us as it contributes to the overall guest satisfaction. We appreciate you noting the modern room setup though! We will certainly utilize your feedback to enhance our guest experience. We hope for the opportunity to serve you again and ensure a better stay.

4/10 Médiocre

David

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No hot water for our showers 2 days in a row and the only compensation offered was a free to go breakfast on the second day. Inexcusable. Their excuse was the hotel was full- not my problem.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 29 janv. 2024
David, we regret to hear that you experienced inconvenience during your stay, particularly concerning the hot water supply. Our team aims to ensure all aspects of a guest's stay are satisfactory and we're sorry that this goal wasn't reached. Regarding compensation, we strive for fair resolution and your feedback will help us better this process. You're absolutely right, the hotel's occupancy level should not affect your experience. We'll pay special attention to this going forward. Thank you for your review, your insights are vital to our improvement.

10/10 Excellent

Danny Navarro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good costumer service
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Thank you for this excellent rating, Danny!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sheraton Philadelphia Downtown! We'd love to host you again someday for yet another unforgettable visit.

8/10 Bien

TyJanique

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like the convenience
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 28 janv. 2024
TyJanique, it's wonderful to hear that you enjoyed the strategic location of Sheraton Philadelphia Downtown. We aim to provide a convenient and accessible stay for all our guests. Thank you for your feedback and we look forward to welcoming you back soon.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff are amazing. Very warm, welcoming, friendly and eager to ensure your stay is really pleasant. The central location made it even better as it's close to central landmarks in Philly. Would definitely stay here again if the opportunity presents itself.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Susan, thank you for recognizing our dedicated team members at Sheraton Philadelphia Downtown who made sure your stay was enjoyable. We're thrilled you appreciated our hotel's convenient vicinity to major landmarks in Philly. Whenever the chance arises, we look forward to welcoming you back!

8/10 Bien

Cedric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Cedric, it's wonderful to hear that you had a great experience at Sheraton Philadelphia Downtown. Your succinct but positive remarks greatly encourage us. We hope to see you again on your next visit.

8/10 Bien

Craig

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 15 janv. 2024
Thank you for taking the time to share your review with us, Craig!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sheraton Philadelphia Downtown. Thank you and have a wonderful day!