Quay View Superior Room | Literie hypoallergénique, coffres-forts dans les chambres, bureau

Avis sur Apex City Quay Hotel & Spa

4 out of 5
Apex City Quay Hotel & Spa
1 West Victoria Dock Road, Dundee, Scotland

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 676 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 236 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 55 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 1000." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not my best stay
The Positives: All the staff were friendly and very helpful. The room was very well organised.. The chair and pouf were well appreciated.. The bed comfortable.. The negatives: The revolving front door is a complete joke.. It is too small and too slow causing anyone with cases to get jammed inside.. This is wholly unacceptable.. The roads outside were extremely noisy with one other guest describing it to me like 'the Fast and Furious'.. The noise penetrates the rooms and can spoil sleep... The shower despite adjustment would only send out cool not hot water.. I took breakfast but was severely dissatisfied.. After being presented with the menu was informed that I could only choose one item.. I was hungry and at the price I felt I could have my choice and not be limited.. I chose the bagel with hollandaise sauce and smoked salmon.. I also ordered porrige (something I was apparently allowed)... The order came and the porrige was the worst I have ever tasted.. I would describe it as gruel.. Something even Oliver Twist might have refused to eat.. Moving on to the other dish.. This was tasty but cold.. Unfortunately there was a large piece of egg shell in it.. I tried the leisure facilities and was also disappointed. There were no changing places leading to an unpleasant communal undressing.. The pool quite undersized.. Water temperature favourable but places for about 4 persons only to do small laps.. The jacuzzi was also too small.. The management please take note.
Séjour de 1 nuit en avril 2023
Réponse de David le 27 avr. 2023
Dear  Mark,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities.  I am disheartened to read that there were some aspects of your stay which did not meet your expectations, as we aim to ensure that all of our guests have an exceptional stay with us. Please accept my sincerest apologies we have fallen short on this occasion.Please do accept my sincere apologies for the lack of quality you experienced with the food you received during breakfast. Please be assured that in an effort to rectify this issue, your feedback will be passed along to the head chef to investigate further. Thank you for your feedback regarding the spa, our pool is designed as a leisure pool and due to space restraints we are unable to increase the size of the pool or the jacuzzi. Our spa also offers separate male and female changing rooms with lockers, showers and 2 cubicles designed for guests who require more privacy, please accept my apologies if you were not shown through the area to get changed.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future.  Kind regards

10/10 Excellent

Marie-Hélène

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hôtel, très bien situé!
Séjour de 1 nuit en septembre 2022
Réponse de fiona le 2 oct. 2022
Good morning Marie-Helene,Thank you for taking the time to share your feedback, it was great to see how much you enjoyed your recent stay with us.We hope we have the chance to welcome you back to the hotel again in the not too distant future.Best wishesFiona

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Rien à redire, hôtel agréable
Séjour de 1 nuit en janvier 2022
Réponse de sarah le 7 févr. 2022
Merci, nous souhaitons vous accueillir a nouveau dans le futur! Sincerement Sarah

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de Claire le 21 sept. 2020
Good Evening, Thank you for taking the time to review your recent stay with us In Dundee. I was delighted to see that we received 8 out of 10 stars. I hope we will get the opportunity to welcome you back in the near future! Warm Regards, Claire Reception

10/10 Excellent

jeremie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay at Apex
Séjour de 1 nuit en février 2020
Réponse de Ewelina le 25 févr. 2020
Dear Jeremie, Thank you for staying at Apex City Quay Hotel and Spa and for your feedback. I am delighted to see that you have had great stay with us and that you gave us 10 out of 10 score. I hope we will welcome you again at the hotel during your next trip to Dundee. Warmest Regards

10/10 Excellent

Alison

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Apex is within easy walking distance of train station as well as city centre.
Séjour de 2 nuits en avril 2024
Réponse de Craig le 24 avr. 2024
Dear Alison, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future.Kind Regards,Craig

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very helpful and friendly
Séjour de 2 nuits en avril 2024
Réponse de Elle le 20 avr. 2024
Dear William,Thank you for staying with us at Apex City Quay Hotel and Spa and for leaving your feedback. We are glad you enjoyed your stay, especially your positive interactions with our staff. We hope we can welcome you back soon. Kind regards, Elle

10/10 Excellent

Victoria Alexandra

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious room, appreciated having both shower and separate bath.
Séjour de 2 nuits en avril 2024
Réponse de Elle le 20 avr. 2024
Dear Victoria,Thank you for staying with us at Apex City Quay Hotel and Spa and for leaving your feedback. We are glad you enjoyed your stay and hope to welcome you back soon. Kind regards, Elle

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable and friendly
Séjour de 7 nuits en avril 2024
Réponse de Elle le 20 avr. 2024
Dear Michael,Thank you for staying with us at Apex City Quay Hotel and Spa and for leaving your review. We are glad you enjoyed your stay and hope we can welcome you back soon. Kind regards, Elle

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was lovely easy to find , staff and facilities were good
Séjour de 2 nuits en avril 2024
Réponse de Gillian le 14 avr. 2024
Dear Paul,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

Alan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleaning was excellent and bed comfy.
Séjour de 6 nuits en mars 2024
Réponse de David le 11 avr. 2024
Dear Alan,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the comfy bed and cleanliness made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards, David

6/10 Satisfaisant

scott

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall nice hotel.
Séjour de 2 nuits en avril 2024
Réponse de Craig le 9 avr. 2024
Dear Scott,  Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.  I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities, and should you have a moment to spare, I wondered if you would be so kind as to post any comments you may have on Trip Advisor. Please do not feel obliged to do so, but it is always good to be able to advertise positive feedback.  I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future, if I can be of assistance in any future reservations please feel free to contact me. Kind Regards,Craig

10/10 Excellent

Rajeshree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Craig le 9 avr. 2024
Dear Rajeshree,  Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.  I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities, and should you have a moment to spare, I wondered if you would be so kind as to post any comments you may have on Trip Advisor. Please do not feel obliged to do so, but it is always good to be able to advertise positive feedback.  I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future, if I can be of assistance in any future reservations please feel free to contact me. Kind Regards,Craig

10/10 Excellent

Leonard

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great Hotel just wish Local Authority could implement a clean up of derelict properties around it
Séjour de 2 nuits en avril 2024
Réponse de Ewelina le 6 avr. 2024
Dear Leonard,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us.I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Craig le 6 avr. 2024
Dear Mark, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.  I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future.Kind RegardsCraig

10/10 Excellent

Joelle, Seattle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will always choose to stay at Apex. The property, amenities and location are great for Dundee.
Séjour de 3 nuits en mars 2024
Réponse de Elle le 7 avr. 2024
Hello Joelle,Thank you for taking the time to share your feedback. It is great to hear how much you enjoy staying at the hotels. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities.Best Regards, Elle

8/10 Bien

veronica

Voyage en couple
Great value
Séjour de 1 nuit en mars 2024
Réponse de Gillian le 3 avr. 2024
Dear Veronica,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

Barbara

Les points forts : Équipements
Very nice hotel. Welcoming and helpful staff. All seem happy to be working there.
Séjour de 1 nuit en avril 2024
Réponse de Gillian le 2 avr. 2024
Dear Barbara, Thank you for choosing to stay with us at Apex City Quay hotel and spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay, especially the helpful and welcoming staff. I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

Maddison

Séjour de 1 nuit en mars 2024
Réponse de Ewelina le 21 avr. 2024
Dear Maddison,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us and thank you for giving us 5 out of 5 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

8/10 Bien

Helen

Voyage en famille
Les points forts : Propreté et personnel et service
I booked a three day trip the reason for booking the Apex was the swimming pool and jacuzzi but when booking I was never told that it would be closes on one of my days this is unacceptable this should be stated on the booking form
Séjour de 3 nuits en mars 2024
Réponse de Gillian le 1 avr. 2024
Dear Helen,Thank you for choosing to stay with us at Apex City Quay hotel and spa and for taking the time to leave your feedback.Please accept my sincerest apologies regarding the spa closure and the lack of notice. I have passed on your feedback to our marketing team to see where we can improve in this area.I do hope we have the opportunity to welcome you back in the not so distant future.Kind regards,Gillian

6/10 Satisfaisant

Robert

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
The mattresses are wearing they had the shape of a worn mattress where people lay every nigh. Pillows were really bad . I had to put two pillows into one pillow case to firm them up the quilts have nothing left in them ?. Really I had to fold it in half to keep warm . For the price we pay for a 3 stay hotel they should start putting miney back into it before bits too late. Just seems this year the rooms could do with upgrading and it needs doing quickly before customers start to go elsewhere. The staff are brilliant and should be told so by whoever is in charge . The cleaning staff do a great job to keep the rooms like they do but the rooms and bedding really do need upgrading
Séjour de 2 nuits en mars 2024
Réponse de Gillian le 30 mars 2024
Dear Robert,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback.Thank you very much for your kind words about our staff, especially our housekeeping staff.Please accept my apologies regarding the bedding. Please be assured that I will pass on your feedback to our housekeeping manager to see where we can improve/replace where necessary. I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

ALAN, LAURENCEKIRK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful room and hotel fab
Séjour de 1 nuit en mars 2024
Réponse de Gillian le 30 mars 2024
Dear Alan,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback.I am so pleased to see that you enjoyed your stay with us, and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

8/10 Bien

Kenneth, Kilmaurs

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Usual friendly welcoming from the staff.
Séjour de 1 nuit en mars 2024
Réponse de Ewelina le 25 mars 2024
Dear  Kenneth,Thank you for choosing to stay with us again at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities.  I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

8/10 Bien

Mandi

Voyage en couple
Les points forts : Équipements
We were in superior room directly above main entrance. Due to noise smokers and vapours we had a terrible sleep. Noise and conversations kept us awake most of the night. This visit was for a special birthday but was ruined by lack of sleep from noise below our room,
Séjour de 1 nuit en mars 2024
Réponse de Sophie le 26 mars 2024
Dear Mandi,Thank you for staying with us at Apex City Quay Hotel and Spa. Please do accept my apologises regarding the noise that occurred during your stay from outside the hotel. Please be assured I have passed your feedback across to the front office manager to investigate. Thank you for brining this to my attention.Kind regards,Sophie

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Gillian le 11 avr. 2024
Dear Gavin, Thank you for choosing to stay with us at Apex City Quay Hotel & Spa, and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

8/10 Bien

Hilda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ewelina le 15 mars 2024
Dear Hilda,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. Thank you for giving us 4 out of 5 in your score. I hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

10/10 Excellent

LAURENCE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Two day stay very enjoyable.
Séjour de 2 nuits en mars 2024
Réponse de David le 5 mars 2024
Dear Laurence,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and your two day stay was very enjoyable. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Johnathan

Séjour de 1 nuit en mars 2024
Réponse de Sophie le 23 mars 2024
Dear Jonathan,Thank you for staying with us at Apex City Quay, I am glad you enjoyed your stay and took the time to leave a review. We hope to welcome you back in the near future.Kind regards,Sophie

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable and pleasant friendly staff.
Séjour de 2 nuits en février 2024
Réponse de David le 27 févr. 2024
Dear John,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the hotel was comfortable and staff were friendly made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

calum

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice hotel, good food and good facilities
Séjour de 1 nuit en février 2024
Réponse de David le 26 févr. 2024
Dear Calum,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the good food and facilities made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Mandy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are clean and soacious and staff Friendly and welcoming
Séjour de 1 nuit en février 2024
Réponse de David le 25 févr. 2024
Dear Mandy,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the rooms spacious and clean, and the staff were very welcoming made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Ewelina le 25 févr. 2024
Hello Sara,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to read that you have enjoyed your stay with us and thank you for giving us 5 out of 5 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards

8/10 Bien

Robert

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was ok
Séjour de 2 nuits en février 2024
Réponse de Fiona le 22 févr. 2024
Good morning Robert,Thank you for taking the time to share your feedback. It was great to see how much you enjoyed your recent stay and we look forward to welcoming you back to the hotel again in the not too distant future.Best WishesFiona

10/10 Excellent

Claire

Séjour de 1 nuit en février 2024
Réponse de Gillian le 21 mars 2024
Dear Claire, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards, Gillian

10/10 Excellent

Ellie

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel rooms are huge and overall very nice, easy check in and parking is available for £5 for 24 hours. Only problem we had was we had ordered room service drinks which didn’t arrive, we had to go down to the bar when we were leaving to go out to be advised from bar staff our order had went missing.
Séjour de 1 nuit en février 2024
Réponse de Sophie le 18 févr. 2024
Dear Ellie,Thank you for your review regarding your recent visit with us in Dundee. I am glad you took the time to review the hotel. I am glad you enjoyed your stay and highlighted the easy check in and parking. Please do accept my apologise regarding the drink order from the bar. Please be assured I have passed your review across to the Restaurant Manager to investigate.Kind regards,Sophie

10/10 Excellent

Kenneth, Motherwell

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The best hotel in Dundee bar none.
Séjour de 1 nuit en février 2024
Réponse de David le 7 févr. 2024
Dear Kenneth, Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that you find this the best hotel in Dundee! I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location right next to river Tay and Caird Hall.
Séjour de 1 nuit en février 2024
Réponse de Gillian le 6 févr. 2024
Dear Sarah, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay, especially our location.I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

Errol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en février 2024
Réponse de Gillian le 6 févr. 2024
Dear Errol, Thank you for choosing to stay with us at Apex City Quay Hotel & Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us, and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

Jenny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always enjoy staying here. Clean, warm, comfortable, lovely staff. Delicious food in the restaurant and wonderful pool.
Séjour de 1 nuit en février 2024
Réponse de David le 10 févr. 2024
Dear Jenny,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the delicious food and lovely staff made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

8/10 Bien

Carol

Spa excellent rooms clean and spacious good value for money
Séjour de 2 nuits en janvier 2024
Réponse de Ewelina le 4 févr. 2024
Dear Carol,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest regards,

8/10 Bien

Neil

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly staff. Good breakfast.
Séjour de 1 nuit en janvier 2024
Réponse de Ewelina le 30 janv. 2024
Dear  Neil,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.  I am delighted to see that you enjoyed your stay with us. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

10/10 Excellent

Ciara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was the most beautiful room ive stayed in! They make the rooms so warm and comfortable so you can escape from the cold and the food was delicious.
Séjour de 1 nuit en janvier 2024
Réponse de David le 28 janv. 2024
Dear Ciara,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the room and food made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

ERIC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Restaurant staff were excellent. Paying for parking, residents should not have to pay.
Séjour de 2 nuits en janvier 2024
Réponse de Ewelina le 27 janv. 2024
Dear  Eric,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities.  I am disappointed to read that there were some aspects of your stay which did not meet your expectations, as we aim to ensure that all of our guests have an exceptional stay with us. Please do accept my sincere apologies in regards of parking charges you have accrued at the Hotel. Our prices are competitively matched in accordance with the offering in the Dundee area. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good quality small chain hotel
I booked a late deal at a good price on Hotels.com so in that context it was good value for money. The hotel is on the fringe of the city centre about 15 minutes from the train station.
Séjour de 2 nuits en janvier 2024
Réponse de Ewelina le 25 janv. 2024
Dear James,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us and thank you for such a lovely review, your kind words are very rewarding to read. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

8/10 Bien

Pamela

Séjour de 1 nuit en décembre 2023
Réponse de Ewelina le 25 janv. 2024
Dear Pamela,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am happy to read that you have enjoyed your stay with us and thank you for giving us 4 out of 5 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

10/10 Excellent

Lucinda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de fiona le 24 janv. 2024
Good morning Lucinda,Thank you for taking the time to share your feedback. it was great to see how much you enjoyed your recent stay and we hope to welcome you back to the hotel again the not too distant future.Best WishesFiona

10/10 Excellent

Clare

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing customer service and friendly staff All round excellent experience thank you
Séjour de 1 nuit en janvier 2024
Réponse de Ewelina le 22 janv. 2024
Dear Clare,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to read that you have enjoyed your stay with us. Thank you for special mention of our friendly staff and customer service you have received, your kind words are very rewarding to read. I do hope we will have an opportunity to welcome you again during your next trip to Dundee. Warmest Regards,

10/10 Excellent

Fiona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A lovely overnight stay.
We just stayed for one night but it was lovely, and I’d definitely stay in this hotel again. Breakfast was particularly good. We had ‘Eggs Quayside’ - my husband had the version with smoked trout and I went for the one with veggie haggis. Delicious! The quayside view was stunning too.
Séjour de 1 nuit en janvier 2024
Réponse de Sophie le 22 janv. 2024
Dear Fiona,Thank you for staying with us at Apex City Quay Hotel and Spa. I am glad you enjoyed your stay with us. I am glad you highlighted some aspects of your stay, such as the breakfast, and the view. We look forward to welcoming you back.Kind regards,Sophie

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ewelina le 22 janv. 2024
Hello Lauren,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to read that you have enjoyed your stay with us and that you have given us 10 out of 10 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee. Warmest Regards,

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de David le 21 janv. 2024
Dear James, Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,