Piscine extérieure, parasols de plage, chaises longues
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Avis sur 88 Palms Hotel & Event Center

2 out of 5
88 Palms Hotel & Event Center
1901 Palm Beach Lakes Blvd, West Palm Beach, FL

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 182 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 149 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 184 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 168 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 322 avis sur 1005." "

5,6/10

Propreté

6,6/10

Personnel et service

5,2/10

Équipements

5,2/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

10/10 Excellent

Joëlle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel, près de l'aéroport. Bar et restaurant sur place.
Séjour de 1 nuit en mars 2023
Réponse de GM le 12 mars 2023
Dear Joëlle,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Sincerely,Melissa CockerhamGeneral Manager

6/10 Satisfaisant

Marilyn

Les points forts : Propreté, personnel et service, confort de la chambre
Propre mais pas de frigo dans la chambre. Personnel très gentil !
Séjour de 1 nuit en décembre 2022

2/10 Horrible

Eric

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I was unable to check-in with the digital wallets payments. This was also post hospitalization and wasted money with Lyft. They also don't use cash as a method of payment.
Séjour de 2 nuits en avril 2024

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value Convenient to items of interest
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

10/10 Excellent

Matt

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
TV didn't work properly, ac noisy and didn't cool room properly
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 avr. 2024
We are distressed to hear about your experience. Please accept our apologies for any concerns about you AC and TV. We will investigate this further. Feedback like yours helps us improve, and we will pass your comments along to the appropriate staff members. If you are in the area again, we'd be grateful for another chance to impress you."

4/10 Médiocre

Robinson

Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

8/10 Bien

Kelly

Les points faibles : Infrastructures et conditions de l’hébergement
Older property, not in great shape, but relatively clean for the product. Heavy smell of marijuana throughout the hotel sketchy clientele, apathetic staff. Isn’t the greatest.
Séjour de 1 nuit en avril 2024

10/10 Excellent

marilda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

10/10 Excellent

Elda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place and very clean
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Horrible

Annie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The bedding in the room was not clean. Soon arrival to our room there were roaches.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 star. Please accept our apologies for not meeting your expectations. We will investigate the issue that you mentioned, and work to correct as necessary. Once again, thank you for taking the time to share your thoughts, and we hope to see you again in the future so that we can show you a fuller experience

10/10 Excellent

Anthony

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

6/10 Satisfaisant

Jasmin

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 3 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

4/10 Médiocre

Joanne

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is super outdated and the floor plan is horrible. Our room looked like it hadn’t been cleaned in weeks
Séjour de 2 nuits en février 2024
Réponse de General Manager le 1 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 2 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

6/10 Satisfaisant

Jose B

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
To old
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 3 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Eshiea

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Horrible

Luz

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place is full of druggies , dirty , roaches , rusty and broken furniture . Worse place I have ever stayed at and if it wasn’t so late I would have left but stayed till the morning then left . Never again . I couldn’t even shower it was so dirty . Had a roach by my bed I had to kill . Do not stay here !!!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
"We appreciate you reaching out to notify us of your recent experience at our property. We're very sorry to hear of the unfortunate issues you encountered with pests in your room and for any inconvenience and discomfort this may have caused. While we do treat our property on a regular basis, we will share these concerns with our service provider to ensure this problem is resolved. Please accept our apologies.

6/10 Satisfaisant

Rita

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly

8/10 Bien

Toral

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

8/10 Bien

Kristina

Voyage en couple
Les points faibles : Équipements
Only thing I would say about the property is update the amenities. And put a fan in the bathroom for ventilation. Add a few more cable options. I feel like I spent a lot of money on this room for an outdated experience with my stay. Other then that. It was cool.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Horrible

Jeffrey

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was not there for 2 nights and they wont give deposit back. Who did they let in my room
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
"Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, friendly staff, very affordable.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 25 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Horrible

Kiara

Séjour de 2 nuits en mars 2024
Réponse de General Manager le 18 avr. 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

8/10 Bien

Erik, Riverview

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice looking property
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 25 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Horrible

Denise

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was the worst hotel I have ever stayed at. It wasn't dirty....it was filthy
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 25 mars 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 star. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Luisi

Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 25 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

6/10 Satisfaisant

Nilangela

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 mars 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 21 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

10/10 Excellent

Victor

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 Horrible

Sharae

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Couldn't find parking to sleep and far walk to the front of the building had to carry my grocery all the way around after searching for parking after 20 mins. No access to other doors.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 21 mars 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

10/10 Excellent

donna

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Overall it was a great stay
Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 mars 2024
We will be proud to include you among our returning guests. It is great to know that our excellent service and clean, quiet rooms keep you coming back to see us. It will be a pleasure hosting you again at 88 Palms Hotel and Event Center.

4/10 Médiocre

Alexander

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Very disappointed with the service (except the night time front desk personnel): *Front desk never provided the toiletries as promised. *Room cleaning lady kept rushing us to clean our room (she even woke us up @9am when we were staying for another night). When she did clean, left towels thrown on the rack. *Elevators were dangerously shaky. *Charging us $15 for a continental breakfast is ridiculous! *Tv channels were limited to only a few. Overall, way over priced ($100 deposit too??!) for this place.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 19 mars 2024
We welcome all feedback, and we thank you for taking the time to share your comments on your recent visit with us. It is unfortunate to hear about your concerns regarding the property. In addition, we will investigate the other issues that you mentioned, and work to correct those, as necessary. Once again, thank you for taking the time to share your thoughts, and we hope to see you again in the future so that we can show you a fuller experience.

6/10 Satisfaisant

Schuyler

Les points faibles : Équipements
Did not have not water in my room, and it never got fixed.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Thank you for sharing your experience with us, it saddens us that we were rated 3 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

2/10 Horrible

Harry

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
They front desk not nice
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

4/10 Médiocre

Bryce Bryant

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The location was close to dining options, Cacti Ball park and not a bad drive to the Beach. The property really needs updating and the room had an unpleasant order. We ran into 7 to 8 people that smelled like weed. I think that having security would help. The Staff did a great job working within the environment. The price range tells the true story.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Our goal is to exceed your expectations, and from the looks of your survey while there were a few areas where we did hit this mark, there was unfortunately some areas where we were not able to achieve this. Thank you so much for taking the time to complete the guest experience survey about your recent stay with us

8/10 Bien

Jonas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Is good to stay
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Thank you for sharing your comments from your recent stay. We are delighted you found our staff helpful and that you loved our convenient location

10/10 Excellent

gerardo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
We are proud to include you among our returning guests. It is great to know that our excellent service and clean, quiet rooms keep you coming back to see us. It will be a pleasure hosting you again at 88 Palms Hotel and Event Center

6/10 Satisfaisant

krystal

Voyage en famille
Les points forts : Propreté et personnel et service
I didn’t like that any of the other entrance doors did not work for the key card. I would have to walk to the lobby to get inside each time I leave. No vending machines or ice was available
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 14 mars 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

8/10 Bien

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Received a 4 due to oversized bed frame. Invites bruises and pain even when you think you’re being careful walking around it.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 14 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

4/10 Médiocre

Michelle

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was professional and polite but inside of hotel needs to be gutted. Rooms smelled of heavy fragrance, dampness/mildew/mold and one room smelled like cigarettes but the kind front desk person moved us into a new room. I woke several times because it sounded like my toddler was choking while sleeping because he had got very congested from the bad indoor air. Cannot open windows in rooms for fresh air. I do not recommend anyone stay here if they can afford other accommodations.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 14 mars 2024
The issues you raise are important to us. Please accept our apologies for any concerns about the property. Guest satisfaction means everything to our team, and we hope that you will consider giving us another chance in the future. We wish you the best of luck and safe journeys

4/10 Médiocre

Katie

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 mars 2024
Thanks for taking the time to share on your stay

6/10 Satisfaisant

William N.

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de General Manager le 14 mars 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience, so don't be a strange

4/10 Médiocre

Canh

Séjour de 3 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

4/10 Médiocre

Steven

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Everytime we left the hotel room and came back out keys did not work. The safes in the rooms do not work. We found a cockroach in the shower. There were stains on the sheets and we had to call housekeeping to change them. The pool was not clean.
Séjour de 4 nuits en février 2024
Réponse de General Manager le 11 mars 2024
Thank you for sharing your experience with us, it saddens us that we were rated 2 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 Excellent

Kai'Nicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quaint. Clean enough for me, carpet feels a bit stale to walk on barefoot but they are doing well for the size and location they are given. Hallways always smells like laundry and they do offer breakfast I believe for 15$/person
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 mars 2024
Our amazing staff works hard to ensure all our guests have everything they need and will be proud you appreciated their commitment to service with a smile. Thank you for the lovely review! Please come stay at 88Palms & Event Center again soon

8/10 Bien

Shannel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 mars 2024
Our amazing staff works hard to ensure all our guests have everything they need and will be proud you appreciated their commitment to service with a smile. Thank you for the lovely review! Please come stay at 88Palms & Event Center again soon

4/10 Médiocre

Virginia

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 8 mars 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience,

10/10 Excellent

Ashley

Les points forts : Propreté et équipements
Yes
Séjour de 1 nuit en février 2024
Réponse de General Manager le 6 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon."

2/10 Horrible

Theresa

Séjour de 1 nuit en février 2024
Réponse de General Manager le 7 mars 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

2/10 Horrible

isaac

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it smelled like bug killing chemicals
Séjour de 1 nuit en février 2024
Réponse de General Manager le 6 mars 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

8/10 Bien

Marjorie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very nice. The only thing I did not like about the property is because they do not have any vendor machines to even buy a bottle of water in the facility. I feel like at least they have free water for somebody to drink but they didn’t have that either. but overall everything was very nice.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 6 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon