Avis sur Embassy Suites by Hilton West Palm Beach Central
Embassy Suites by Hilton West Palm Beach Central
1601 Belvedere Road, West Palm Beach, FL
Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille
28 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Customer Service le 28 mai 2023
Thank you for taking the time to leave us a 8/10 rating, Sandra!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Embassy Suites by Hilton West Palm Beach Central.
10/10 Excellent
jean eric
23 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel
jean eric
Séjour de 2 nuits en janvier 2022
Réponse de Customer Service le 23 janv. 2022
Merci de nous avoir laissé cette merveilleuse critique, jean!
Nous sommes ravis que votre séjour à Embassy Suites by Hilton West Palm Beach Central ait été si agréable ! C'est également formidable d'apprendre que vous avez profité de notre emplacement idéal au cœur de la ville. Nous nous efforçons d'offrir à nos clients uniquement les expériences les plus mémorables et vos éloges nous permettent de savoir que nous réussissons. Nous sommes impatients de vous accueillir à nouveau bientôt pour une autre expérience fabuleuse!
8/10 Bien
Jacques
12 févr. 2020
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Besoin d'un rafraîchissement
Jacques
Séjour de 5 nuits en février 2020
Réponse de tim le 14 févr. 2020
Hello Jacques,
Thank you for your review of the Embassy Suites West Palm Beach. We are glad that you enjoyed your stay with us. We look forward to seeing you again.
8/10 Bien
Jeremy
12 déc. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Jeremy
Séjour de 1 nuit en novembre 2019
Réponse de Tim le 16 déc. 2019
Hello Jeremy,
Thank you for your review of the Embassy Suites West Palm Beach. We're glad that you enjoyed our hotel and we hope you will consider us if your travels bring you back to the area.
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
21 oct. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Tim le 21 oct. 2019
Hello,
We are glad that you found our hotel to be very clean. I'm sorry that you did not enjoy our large pool outside. We have one of the largest pools in the area for our guests.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
22 sept. 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Tim le 23 sept. 2019
Thank you for your feedback. We are glad that you enjoyed our complimentary breakfast buffet that we offer.
6/10 Satisfaisant
PASCAL
25 août 2019
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
PASCAL
Séjour de 1 nuit en août 2019
Réponse de Tim le 26 août 2019
Hello Pascal,
Thanks for your feedback on your recent stay. Please come back and stay again.
10/10 Excellent
Voyageur vérifié
31 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de tim le 7 août 2019
Thanks for your feedback on the Embassy Suites West Palm Beach. We are glad you enjoyed your stay with us.
8/10 Bien
Anne
4 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anne
Séjour de 1 nuit en mars 2019
Réponse de Paige L. Front Desk Supervisor le 6 mai 2019
Merci d'avoir pris le temps de nous laisser un commentaire. Nous travaillons fort pour rendre nos invités heureux et apprécions vos commentaires!
8/10 Bien
Cassandre
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements
Cassandre
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Cassandre, we appreciate this feedback regarding your time at the Embassy Suites by Hilton West Palm Beach Central. It pleases us to hear that our establishment is among your favorites. Regarding your discomfort due to an issue with the air conditioning, we express regret and assure you that we prioritize guest comfort. Don't hesitate to alert our team members in the future, so appropriate and effective actions may be taken promptly. We hope your next experience with us improves upon your last.
10/10 Excellent
Joseph
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Joseph, it's delightful to read about your exceptional experience at Embassy Suites by Hilton West Palm Beach Central. We're thrilled you found our beds highly comfortable and our team members accommodating and friendly. Your observation about the surrounding area has been noted and we're glad it didn't detract from your overall experience. We look forward to welcoming you back in the near future.
4/10 Médiocre
Howard
20 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Howard
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 21 mars 2024
Howard, we're truly sorry to hear that your experience did not meet your expectations. Your feedback is extremely valuable to us and will be used to improve our services. We hope to have another chance to serve you better in the future.
10/10 Excellent
Barbara
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 14 mars 2024
Barbara, Embassy Suites by Hilton West Palm Beach Central is thrilled to see your high rating! Our team members are dedicated to your satisfaction, so your feedback truly means a lot to us. We're looking forward to your next visit. Safe travels until then!
10/10 Excellent
Jennifer
11 mars 2024
Jennifer
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
Jennifer, we're glad to know you had an exceptional stay at Embassy Suites by Hilton West Palm Beach Central. It's always our aim to provide an all-encompassing experience for our guests. We eagerly await your next visit.
4/10 Médiocre
Anja
Voyage en couple
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Anja
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 mars 2024
Anja, thank you for taking the time to share your feedback. We're glad to hear you found our reception team welcoming and helpful. Regarding your concerns, we continuously strive to improve our offerings and services for our guests. We take note of your comments about room upkeep and dining availability. Please bear with us as we look into these matters, aiming to provide a better experience. Appreciate your patience and understanding.
8/10 Bien
Agnes
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Agnes
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Agnes, it's lovely to hear that the location of Embassy Suites by Hilton West Palm Beach Central was convenient for you, offering proximity to numerous restaurants and attractions, alongside easy access to airport and rental car services. We're thrilled that our prime location helped enhance your stay. We appreciate your review and look forward to welcoming you back in the future.
10/10 Excellent
Kola
26 févr. 2024
Kola
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 20 mars 2024
Kola, thank you for choosing Embassy Suites by Hilton West Palm Beach Central. We're thrilled to note your high rating and sincerely hope your stay with us was pleasant. We look forward to welcoming you back on your next visit to West Palm Beach. Safe travels!
10/10 Excellent
Linda
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Linda, it's delightful to learn you found the Embassy Suites by Hilton West Palm Beach Central to be a nice property. We continuously strive to improve our guest experiences and your observations regarding the exterior will be taken into consideration. We warmly welcome you back on your next visit.
10/10 Excellent
Ilonka
Voyage en famille avec de jeunes enfants
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ilonka
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Ilonka, estamos encantados de saber que usted y su familia disfrutaron de su estadía en Embassy Suites by Hilton West Palm Beach Central. Nos complace saber que el ambiente sereno permitió el descanso y que usted encontró a los miembros de nuestro equipo atentos y corteses. Estamos encantados de que haya disfrutado de nuestro variado desayuno y especialmente de las tortillas preparadas por nuestro chef. Esperamos poder darle la bienvenida de vuelta pronto.
6/10 Satisfaisant
Ronald, Lakewood
24 févr. 2024
Ronald
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
Thank you for sharing, Ronald.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
8/10 Bien
Meghan
Voyage en famille
22 févr. 2024
Les points forts : Propreté et personnel et service
Meghan
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Meghan, it's wonderful to hear your positive feedback for Jessie and our location. We're so pleased you liked your quaint corner suite and appreciated the tranquil environment it offered despite its proximity to the elevator and airport. However, we're sorry to hear about your experience with certain amenities and the unexpected encounter with ants. Please rest assured that we have noted your feedback and will take the necessary measures to improve. We're glad that the A/C issue was promptly resolved and we hope this minor setback didn't greatly affect your overall experience. We look forward to serving you better on your next visit.
8/10 Bien
Reza
Voyage en famille
22 févr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Reza
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Reza, thank you for sharing your feedback. We understand your expectations for cleanliness and we regret to hear that you encountered difficulties with the kitchenette utilities. Our team is keen to maintain every aspect of the room in top condition for each guest, and your feedback allows us to focus our attention where it's most needed. We strive to attain complete guest satisfaction and your feedback is instrumental in helping us improve. We hope to have another opportunity to better serve you in the future.
8/10 Bien
John Sergeant
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John Sergeant
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Thanks for the 4/5 rating, John!We're thrilled you enjoyed your time at Embassy Suites by Hilton West Palm Beach Central so much! We look forward to sharing an even better experience with you soon.
8/10 Bien
Francisco
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Francisco
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Francisco, it's lovely to hear you appreciated the prime location of Embassy Suites by Hilton West Palm Beach Central. Regarding manpower, we're always refining the scheduling process to ensure guest needs are fully met. Your feedback helps us improve and we hope to welcome you back during your next visit to West Palm Beach.
10/10 Excellent
Roland, New York
19 févr. 2024
Roland
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Roland, it's fantastic to hear that you had a wonderful experience at Embassy Suites by Hilton West Palm Beach Central. We always strive to provide top-notch service and it's truly rewarding to know you found our team members very helpful. We hope to welcome you back for another fantastic stay in the future.
10/10 Excellent
Ivette
Voyage d’affaires
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ivette
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Thanks for the perfect rating, Ivette!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Embassy Suites by Hilton West Palm Beach Central.
10/10 Excellent
Patricia
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Patricia, it's fantastic to hear your spontaneous visit to Embassy Suites by Hilton West Palm Beach Central was pleasing. We're thrilled that the spaciousness of our suites, cleanliness, comprehensive breakfast, and evening social hour were all part of your commendable experience. It's also heartening to know our team members were able to assist you promptly and effectively. We appreciate your kind words and look forward to delighting you once more on your future visits.
10/10 Excellent
FABIOLA
Voyage en famille
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FABIOLA
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 févr. 2024
Fabiola, it's wonderful to hear you enjoyed your stay at Embassy Suites by Hilton West Palm Beach Central. We're delighted the convenient location, cleanliness, beautiful views, and our welcome receptions met your expectations. Our breakfast certainly is something our guests often appreciate. We hope we'll see you again soon!
8/10 Bien
Laura
Voyage en couple
12 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Laura
Réponse de Customer Service le 12 févr. 2024
Laura, it's good to hear that your stay at the Embassy Suites by Hilton West Palm Beach Central generally met your expectations. We regret the oversight during your dining experience at our restaurant though and appreciate your graceful patience. Our team members' coordination is something we usually pride ourselves on, and we're sorry if that wasn't demonstrated during your visit. Your feedback is invaluable and we'll certainly be addressing the points you raised to prevent future delays. We look forward to the opportunity to welcome you back and provide an improved holistic experience.
10/10 Excellent
Evelith
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Evelith
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 11 févr. 2024
Evelith, we're thrilled to hear you enjoyed your stay at Embassy Suites by Hilton West Palm Beach Central, particularly the spaciousness of our accommodations. We can't wait to welcome you back during your next visit. Thank you for choosing us and sharing this wonderful feedback!
10/10 Excellent
GEORGIA, LAWTON
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GEORGIA
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 3 févr. 2024
Thanks for the fantastic review, Georgia!It's excellent you had such an amazing stay at Embassy Suites by Hilton West Palm Beach Central! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!
8/10 Bien
Sherine
Voyage en famille
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherine
Séjour de 5 nuits en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Sherine, it sounds like Embassy Suites by Hilton West Palm Beach Central's convenient location and daily breakfast especially the omelette station were highlights of your stay. We're also glad to hear that you appreciated the complimentary evening beverages. We look forward to welcoming you back soon for another comfortable stay.
8/10 Bien
julie
Voyage en couple
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
julie
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 28 janv. 2024
Julie, it's fantastic that you appreciated the calm and roomy nature of Embassy Suites by Hilton West Palm Beach Central. We acknowledge your input concerning extending the bar and restaurant hours as well as the provision of additional in-room coffee. Assuredly, your feedback will prove beneficial as we continually strive to enhance our guest experience. We would be thrilled to welcome you back in the future.
10/10 Excellent
Lori
Voyage en couple
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lori
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 27 janv. 2024
Lori, we're thrilled to learn that you had a superb experience at Embassy Suites by Hilton West Palm Beach Central. It's fantastic that you found our lobby enticing, our beds comforting, and our complimentary refreshments to your liking. We're glad that our location made your travels easier. We hope to welcome you back for another exceptional stay soon.
10/10 Excellent
Luis
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Thanks, Luis! It's outstanding your time at Embassy Suites by Hilton West Palm Beach Central was fantastic. We can't wait until your next visit!
10/10 Excellent
tom
19 janv. 2024
tom
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 janv. 2024
Thanks for the perfect rating, Tom!We're pleased to hear that you have fully enjoyed your stay at Embassy Suites by Hilton West Palm Beach Central, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
8/10 Bien
COLLIN
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
COLLIN
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Collin, it's great to hear that you appreciated the tranquility at Embassy Suites by Hilton West Palm Beach Central. Thank you for your suggestion about expanding our dining hours and options. We value feedback like yours as it helps us identify where improvements are needed. It would be our pleasure to welcome you back in the future.
10/10 Excellent
Joseph
16 janv. 2024
Joseph
Séjour de 6 nuits en décembre 2023
Réponse de Customer Service le 17 janv. 2024
Joseph, thank you for choosing Embassy Suites by Hilton West Palm Beach Central for your stay. It's wonderful to know you had a 5-star experience with us. We can't wait to welcome you back in the near future!
10/10 Excellent
Christine, Pepperell
16 janv. 2024
Christine
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 5 févr. 2024
Thank you for this excellent rating, Christine!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Embassy Suites by Hilton West Palm Beach Central! We'd love to host you again someday for yet another unforgettable visit.
4/10 Médiocre
Kourtney
15 janv. 2024
Kourtney
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Kourtney, it's disappointing to hear that your recent stay wasn't completely satisfying. We value every feedback and would appreciate you sharing specifics on how we can improve our services for a better experience in the future.
8/10 Bien
Patricia A
15 janv. 2024
Patricia A
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Patricia, it's delightful to learn that you had a satisfying experience at Embassy Suites by Hilton West Palm Beach Central. We appreciate your rating and hope to serve you again soon. Your continued patronage is cherished.
8/10 Bien
Stanislau
11 janv. 2024
Stanislau
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Stanislau, we're glad to see you had a positive experience at Embassy Suites by Hilton West Palm Beach Central. We appreciate your feedback and look forward to welcoming you again in the future.
6/10 Satisfaisant
Rebecca
10 janv. 2024
Rebecca
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Rebecca, it seems you had a neutral experience at the hotel. We're committed to improving guest experiences and your feedback is vital in this endeavor. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.
10/10 Excellent
Emily
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Thank you for sharing your perfect rating with us, Emily!It's wonderful to see how much you appreciated your time at Embassy Suites by Hilton West Palm Beach Central! We want everyone to feel right at home at Embassy Suites by Hilton West Palm Beach Central. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
10/10 Excellent
Kevin
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Kevin, we're delighted to hear you found our team members at Embassy Suites by Hilton West Palm Beach Central to be professional. We aim to exceed expectations and glad we hit the mark for you. We hope you'll visit us again in the future.
8/10 Bien
Micheline
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Micheline
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Micheline, we appreciate your feedback. While Embassy Suites by Hilton West Palm Beach Central is not located directly on the beach, we're thrilled to be conveniently situated within a short drive to several beautiful beaches. We hope you enjoyed your stay and look forward to welcoming you back in the near future.
6/10 Satisfaisant
Gerald
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gerald
Réponse de Customer Service le 13 janv. 2024
Gerald, thank you for your feedback. We understand location is key for an enjoyable stay and we're sorry if our place was not as close to the city center as you would have liked. We aim to satisfy every guest and your comments help us improve. Your input is appreciated.
10/10 Excellent
Oelvis
6 janv. 2024
Oelvis
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Oelvis, it's wonderful to hear you enjoyed your stay at Embassy Suites by Hilton West Palm Beach Central. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.
8/10 Bien
vivian
Voyage en couple
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
vivian
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Vivian, it's unfortunate to hear about your experience with the bathroom sink. We assure you that it isn't a regular occurrence and our maintenance team is consistently attentive to such matters. We appreciate you staying at Embassy Suites by Hilton West Palm Beach Central, and we hope you had an overall enjoyable stay apart from this inconvenience. We're looking forward to welcoming you back in the future.
8/10 Bien
Emilio
4 janv. 2024
Emilio
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Emilio, thank you for taking the time to leave a rating after your stay at Embassy Suites by Hilton West Palm Beach Central. We're glad to see a high rating, and hope we've made your visit enjoyable. We'd be excited to have you with us again for an even better experience in the future!