Avis
9,6
Exceptionnel
10/10
Propreté
9,8/10
Personnel et service
10/10
Équipements
10/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
12 janv. 2024
Séjour de 4 nuits en janvier 2024
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 31 janv. 2024
Dear Mr.Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.
10/10 Excellent
Stephane
Voyage en groupe
26 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephane
Séjour de 2 nuits en août 2021
10/10 Excellent
Franziska
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Franziska
Séjour de 3 nuits en mars 2024
Réponse de Achille Di Carlo - General Manager le 29 mars 2024
Dear Franziska,Grazie mille for this perfect five-star rating!I am delighted to read that you had a truly special stay with us and that Villa Igiea exceeded your expectations.Thank you again for your strong recommendation, and we all look forward to welcoming you back soon!Kindest regards,
10/10 Excellent
Marco, Milano
Voyage d’affaires, Voyage en couple
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 3 nuits en décembre 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 13 déc. 2023
Gentile Signor Marco,Grazie mille per aver dedicato del tempo a condividere con noi le Sue impressioni positive dopo la Sua recente visita a Villa Igiea. Siamo più che felici di leggere i Suoi commenti e Non vediamo l'ora di darvi il benvenuto presto.Un caro saluto,
10/10 Excellent
Sara
Voyage en couple
21 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 3 nuits en octobre 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 23 oct. 2023
Dear Sara,I cannot express how pleased I was to read your wonderful review of Villa Igiea, following your recent stay.Your words have filled me with great pride and joy, knowing that the entire team have been incredibly attentive and that we exceeded expectations. I will certainly ensure your kind comments are shared with everyone!Thank you again, and I trust it won't be too long before we get to welcome you back to our beautiful Sicilian gem.Kindest Regards,
8/10 Bien
rebecca
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rebecca
Séjour de 3 nuits en septembre 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 11 oct. 2023
Dear Mrs. Rebecca,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.Best Regards,
10/10 Excellent
Aphra
Voyage en couple
1 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aphra
Séjour de 2 nuits en août 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 3 sept. 2023
Dear Aphra,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.
10/10 Excellent
Bhiku
Voyage en couple
31 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bhiku
Séjour de 3 nuits en août 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 3 sept. 2023
Dear Bhiku,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.
10/10 Excellent
Angela
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply perfect
Angela
Séjour de 2 nuits en juillet 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 15 juil. 2023
Dear Mrs. Angela,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.
10/10 Excellent
Sunniva Murud
Voyage en groupe
20 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sunniva Murud
Séjour de 3 nuits en juin 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 22 juin 2023
Dear Mrs. Murud,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.
10/10 Excellent
Alicia
Voyage en couple
10 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alicia
Séjour de 3 nuits en mai 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 16 mai 2023
Dear Mrs. Alicia,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.
10/10 Excellent
MARIANNE
Voyage en couple
8 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARIANNE
Séjour de 1 nuit en mai 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 9 mai 2023
Dear Mrs. Marianne,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.
10/10 Excellent
Robert
Voyage en couple
26 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en avril 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 29 avr. 2023
Dear Robert,Thank you very much for taking the time to share your positive impressions with us following your recent visit at Villa Igiea.We sincerely appreciate your feedback, and certainly hope to welcome you back on a future occasion, for another special time in our care.Yours,
10/10 Excellent
Keith
15 avr. 2023
Keith
Séjour de 3 nuits en avril 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 9 mai 2023
Dear Mrs. Keith,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.
10/10 Excellent
Voyageur vérifié
11 avr. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 12 avr. 2023
Dear Guest,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.Best Regards,
10/10 Excellent
Carrie
Voyage en famille
9 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carrie
Séjour de 3 nuits en avril 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 10 avr. 2023
Dear Mrs. Carrie,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea. We are more than happy to read your comments. We look forward to welcoming you back soon, for another wonderful time in our care.Best Regards,
10/10 Excellent
Ricardo
26 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ricardo
Séjour de 3 nuits en mars 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 29 mars 2023
Dear Mr Ricardo,Thank you very much for taking the time to share your valuable feedback.We are glad you enjoyed our location and we are very confident our team will strive to make your next visit a memorable one.Kind regards,
10/10 Excellent
Donna
26 mars 2023
Donna
Séjour de 1 nuit en mars 2023
Réponse de Isidoro Di Franco - Cluster General Manager Sicily le 29 mars 2023
Dear Mrs. Donna,Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea and We look forward to welcoming you back soon, for another wonderful time in our care.
4/10 Médiocre
Jun
28 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jun
Réponse de Vito Giglio General Manager le 31 déc. 2022
Dear Mr. Jun, I truly apologize for the disappointment had after your stay regarding the room category chosen. As already informed you, the room assigned was exactly the category you booked and the picture present on the website is a representation of the suites with sea view and terrace present in our Hotel. I'm really sorry we've been aware of your disappointment only at the end of your stay and I truly hope you will give us the opportunity to welcome you on a future occasion. Wishing you Happy New Year, Vito GiglioGeneral Manager
10/10 Excellent
Wreath
20 nov. 2022
Wreath
Séjour de 1 nuit en novembre 2022
10/10 Excellent
DESPOINA
Voyage d’affaires
24 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DESPOINA
Séjour de 2 nuits en septembre 2022
Réponse de Vito Giglio General Manager le 26 sept. 2022
Dear DESPOINA,Thank you very much for taking the time to share your valuable feedback.We truly hope to welcome you in a next future.Kind regards,
2/10 Horrible
steven
19 sept. 2022
steven
Séjour de 3 nuits en septembre 2022
Réponse de Vito Giglio - General Manager le 22 sept. 2022
Dear Steven,Thank you for your comments, and my renewed apologies for any short falls in service on this occasion. Your evaluation is indeed atypical, but have allowed me to follow through with the team concerned. Regards
10/10 Excellent
Jan Rune
27 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magisk hotell på Sicilia
Jan Rune
Séjour de 7 nuits en juillet 2022
Réponse de Vito Giglio - General Manager le 27 juil. 2022
Dear Jan Rune,
What a delightful read! Thank you so much for this lovely review.
I was thrilled to read how impressed you were with the warm, friendly, attentive and helpful service from all our team members, and it will be a true pleasure to share your compliments with the entire team ,who I know will join me in thanking you for taking the time to highlight their great work here on this platform.
Thank you again for choosing Villa Igiea as your Palermo home, and we all very much look forward to welcoming you back soon!
Yours,
10/10 Excellent
Matthew, Moriches
Voyage en couple
13 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 3 nuits en juillet 2022
Réponse de Vito Giglio - General Manager le 14 juil. 2022
Dear Matthew,
Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea.
We look forward to welcoming you back soon, for another wonderful time in our care.
Best Regards,
10/10 Excellent
Nicole L
Voyage en groupe
13 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicole L
Séjour de 2 nuits en juillet 2022
Réponse de Vito Giglio - General Manager le 14 juil. 2022
Dear Nicole L.
Thank you very much for taking the time to share your positive impressions with us following your recent visit to Villa Igiea.
We look forward to welcoming you back soon, for another wonderful time in our care.
Best Regards,
10/10 Excellent
stacey
Voyage en couple
27 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
stacey
Séjour de 3 nuits en mai 2022
Réponse de Vito Giglio - General Manager le 13 juin 2022
Dear Mrs. Stacey,
truly thanks for your review, we are delighted to learn that we have been able to make your stay so specially pleasant.
I will pass on your rewarding comments to each of our employees and I am sure it will be an important incentive for us all to keep guarantying an excellent service to each of our guests.
We shall look forward to welcoming you back, hopefully in a not too distant future.
Very best regards.
10/10 Excellent
annette, fort lauderdale
Voyage en groupe
24 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
annette
Séjour de 3 nuits en mai 2022
Réponse de Vito Giglio - General Manager le 13 juin 2022
Dear Mrs. Annette,
Thank you very much for your wonderful review. Your kind words have been shared with the whole team!
Looking forward to welcoming you back in the near future.
Kind regards,
10/10 Excellent
Linda
Voyage en couple
21 mai 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en mai 2022
10/10 Excellent
Lida
17 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lida
Séjour de 4 nuits en mai 2022
10/10 Excellent
Marie
24 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie
Séjour de 2 nuits en juillet 2021