Piscine extérieure, parasols de plage, chaises longues

Avis sur Palau Royal Resort

4 out of 5
Palau Royal Resort
Koror, Malakal Island

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 124 avis sur 272." "
Note des voyageurs de 8 (Bien), d’après 105 avis sur 272." "
Note des voyageurs de 6 (Satisfaisant), d’après 26 avis sur 272." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 272." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 272." "

8,8/10

Propreté

8,6/10

Personnel et service

9,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2020
Réponse de Malou le 30 mars 2020
Dear Guest : Thank you for staying with us. We appreciate your feedback.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
no value for money - à éviter
grosse déception pour cet hôtel appartenant à la chaine Nikko sans charme : très cher pour la prestation et vieillissant. Chambre sans vue avec des peintures verdâtres largement défraichies, une électricité dangereuse car les prises sont décollées des murs, certains appareils sont branchés directement avec les fils dans la prise, WC à la japonaise avec douche et séchoir. L'essentiel n'y est pas mais il y a le superflu. L'hôtel fait payer le wifi mais cela ne marche pas. Bref l'hôtel est à éviter car plus que décevant

8/10 Bien

MAGNAN, FRANCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BON EMPLACEMENT
GLOBALEMENT TRES SATISFAIT JUSTE UN REGRET POUR INTERNET LA WIFI NE FONCTIONNE PAS.

8/10 Bien

Seiji

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
施設内にダイビングサービスブルーマーリンがあり、ダイバーに便利。
Séjour de 8 nuits en mars 2024

8/10 Bien

Neil

Voyage d’affaires
It's a really nice place....people nice and helpful.....but, my lord, food is expensive and pretty mediocre. I am given to believe that's the nature of all of Palau so don't know that this should reflect on the hotel Solely. The Drop Off restaurant very close by has cheaper and better food
Séjour de 2 nuits en mars 2024

8/10 Bien

hiroyuki

Séjour de 6 nuits en janvier 2024
Réponse de malou le 18 janv. 2024
Dear Guest: It is our pleasure to hear your valuable feedback.Thank you.

10/10 Excellent

Yuki

Séjour de 3 nuits en décembre 2023
Réponse de Reservations Team le 2 févr. 2024
Dear Guest: We appreciate you sending us your feedback.Thank you.

6/10 Satisfaisant

Daniel

Séjour de 5 nuits en décembre 2023
Réponse de Malou le 1 janv. 2024
Dear Guest:We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
relaxing, nice rooms, good view, solid food
Palau is a quiet place, with not a ton to do other than dive and relax. This hotel is great for relaxing and has access to diving. Good food. Nice views. Beach area is not big, but is nice and differentiates from other hotels in the area.
Séjour de 1 nuit en octobre 2023
Réponse de Malou le 30 oct. 2023
Dear Guest: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Paul, San Diego

Séjour de 2 nuits en septembre 2023
Réponse de Malou le 18 oct. 2023
Greetings from Palau Royal Resort !It is our pleasure to hear your valuable feedback. Thank you.

10/10 Excellent

Paul, San Diego

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whether you just relax on their shore or join organized tours of Palau, the PRR is a perfect place to begin. We did both!!
Séjour de 2 nuits en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Mr. Paul: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Pam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful views and a wonderful staff.
Séjour de 2 nuits en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Ms. Pam: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Pam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service! Beautiful water and small white sand beach.
Séjour de 1 nuit en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Ms. Pam: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Raymond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The entire experience at the Resort was Awesome, will return and recommend others to visit.
Séjour de 1 nuit en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Mr. Raymond: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Raymond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful Resort, would return and recommend for others to go
Séjour de 2 nuits en septembre 2023
Réponse de Malou le 16 oct. 2023
Dear Mr. Raymond: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

KAZUAKI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was so great. Especially I loved the private beach, we spent much time there and got relaxed.
Séjour de 5 nuits en août 2023

8/10 Bien

Ara

10/10 Excellent

Ngondi

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanliness.
Séjour de 1 nuit en août 2022
Réponse de Yoshinari Fujii le 1 déc. 2022
Alii Valued Guest,Thank you for trusting us with your stay during such difficult times. Hope you felt safe with us! It is our pleasure to read your review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed.Hopefully our professional service that made your journey in Palau Royal Resort. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Palau Royal Resort.Sincerely,Yoshinari FujiiGeneral Manager

2/10 Horrible

Bret

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't waste your money. Go next door to the Cove
Nice pool, nice room. That was it. No breakfast buffet. Outrageous food prices. TV has 4 stations that came in. No movie channel. We also stayed next door at the Cove for a few nights. I would definitely stay THERE again.
Séjour de 3 nuits en mars 2022
Réponse de Yoshinari Fujii le 18 avr. 2022
Alii Valued Guest, Thank you for trusting us with your stay during such difficult times. Hope you felt safe with us! It is our pleasure to read your review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Hopefully our professional service that made your journey in Palau Royal Resort. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Palau Royal Resort. Sincerely, Fujii Yoshinari General Manager

8/10 Bien

Michael

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
pool was fantastic, front desk very helpful, Spa was great
Séjour de 8 nuits en octobre 2021
Réponse de Yoshinari Fujii le 18 nov. 2021
Alii Guest, Thank you for trusting us with your stay during such difficult times. Hope you felt safe with us! It is our pleasure to read your review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Hopefully our professional service that made your journey in Palau Royal Resort. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Palau Royal Resort. Sincerely, Yoshinari Fujii General Manager

8/10 Bien

constance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Their beach was very small- picture was deceiving.
Séjour de 4 nuits en mars 2020
Réponse de Malou le 9 mars 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en février 2020
Réponse de Malou le 26 févr. 2020
Dear Guest: Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Renato

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Malou le 17 févr. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, Thank You.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful and well maintained property with an excellent staff. Highly recommend.
Séjour de 1 nuit en février 2020
Réponse de Malou le 11 févr. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once Again, Thank you.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
很悠閒渡假的風格 飯店設備與房間都乾淨 服務人員也親切 有洗衣設備 與 曬泳衣架 真的太完美了
Séjour de 4 nuits en février 2020
Réponse de Malou le 10 févr. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, thank you.

10/10 Excellent

eigo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
快適
パラオの空港からタクシーで25分30ドルでした。 ホテルにメールでお迎えを頼みましたが 反応がなく急遽タクシーにしました。 プールにジャグジーがなく残念でしたがプライベートビーチは綺麗で快適に過ごせました。 有料と思われたWiFiは無料で使用できました。 すぐ近くに美味しいレストランがあり2回訪問しました。 コロールの繁華街の飲食店のほとんどが無料送迎があるので食事にも困らないホテルです。
Séjour de 2 nuits en février 2020
Réponse de Malou le 10 févr. 2020
Dear Guest: Thank you for taking time your time to give us you feedback. We will address your concern and discuss how we can provide a better service in this aspect. We would be glad to see you again in the future here at Palau Royal Resort. Thank you.

8/10 Bien

eigo

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Malou le 10 févr. 2020
Dear Guest: Thank you for staying with us. We appreciate your feedback.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
沒有什麼設施可以使用,可以使用的部分幾乎都要自行付費,覺得很不合理。
Séjour de 4 nuits en janvier 2020
Réponse de Malou le 3 févr. 2020
Dear Guest: Thank so much for taking you time to share your experience with us during your stay. We completely apologize if we were not able to meet your expectations during your stay despite only wanting to have a luxurious and perfect experience in the Prisitne Paraside of Palau through the beautiful amenities and offering of Palau Royal Resort. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Thank you.

10/10 Excellent

SHENG-CHE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2020
Réponse de Malou le 28 janv. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once Again, Thank you!

10/10 Excellent

Voyageur vérifié

Séjour de 6 nuits en janvier 2020
Réponse de Malou le 23 janv. 2020
Dear Guest: Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020
Réponse de Malou le 20 janv. 2020
Dear Guest: We appreciate your feedback. Thank you.

10/10 Excellent

ChristineH, Hong Kong

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room and food. Friendly, attentive and helpful staff! Highly recommend and will def. be back!
Séjour de 5 nuits en janvier 2020
Réponse de Malou le 17 janv. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once Again, Thank you.

10/10 Excellent

Hwanjoo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
만족!
인터넷도 잘 터지고 친절하고 여행사도 1층에있어서 급 예약하기도 좋았습니다 2시간동안의 마사지도 우수했음 다만 시내가는 셔틀이 시간대가 정해져있고 많지도않는데 5$나 받음 ㅡㅡ 숙박객은 당연 서비스해줄거라 생각했는데 ㄷㄷㄷ 그냥 택시타고 다녔음 그리고 카약 돈받는것도 좀 너무했음 넓은것도아닌데~^^''
Séjour de 2 nuits en janvier 2020
Réponse de Malou le 24 janv. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, thank you.

10/10 Excellent

Andrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2020
Réponse de Malou le 13 janv. 2020
Dear Guest: Thank you for staying with us. We appreciate your feedback.

8/10 Bien

Charles, Annapolis, Maryland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort, clean rooms, great services. Would recommend.
Séjour de 2 nuits en décembre 2019
Réponse de Malou le 8 janv. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Thank you.

6/10 Satisfaisant

YUTA

Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

YUTA

日本人が過ごしやすいリゾートホテル
日本人スタッフも多く、過ごしやすいホテルでしたが、クリスマスイルミネーションの配色がやや残念でした。
Séjour de 4 nuits en décembre 2019
Réponse de Malou le 24 janv. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, Thank you.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de Malou le 8 janv. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en décembre 2019
Réponse de Malou le 8 janv. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en novembre 2019
Réponse de Malou le 8 janv. 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

8/10 Bien

Annmarie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was very nice but bed was uncomfortable and pillows were horrible.
Séjour de 4 nuits en octobre 2019
Réponse de Malou le 13 nov. 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

10/10 Excellent

Debra, Taiwan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything are excellent! Staff are all nice and helpful!
Séjour de 5 nuits en octobre 2019
Réponse de Malou le 31 oct. 2019
Dear Guest: Greetings from Palau Royal Resort! Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Things we liked - Clean and very spacious. The staff is friendly. Good view. Close to diving companies. Things we didn't like - Tours from the company in the hotel were not as good as others that we separately booked from other agencies on the internet. The food at the restaurant is merely okay. We preferred bars nearby. Upon check-in, hardly any instruction was given to use hotel facilities, including the spa and the restaurant. Although we had informed the receptionist that we intend to use a discount coupon, there was miscommunication and they told that we couldn't get it because they couldn't apply the discount backdated in the system. We were offered aroma soap from the spa for compensation, which had the price tag on (*sadly that's not comparable to the discount we could've gained). Quite a disappointment at check-in and check-out, yet the overall stay was good.
Séjour de 5 nuits en octobre 2019
Réponse de Malou le 21 oct. 2019
Dear Guest: Thank so much for taking you time to share your experience with us during your stay. We completely apologize if we were not able to meet your expectations during your stay despite only wanting to have a luxurious and perfect experience in Palau. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, Thank you very much.

10/10 Excellent

UME

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
毎日掃除をしてもらい、部屋は清潔さが保たれた。 ペットポトルの水を毎日補充してもらえたので、参加したオプショナルツアーでもらう分と合わせて買わないでも大丈夫だった。 ツアーのスタートがホテル内のショップの方も多く便利だった。 マンダラスパもとても落ち着けてリラックスできた。 パールやプライベートビーチはおまけのような、こじんまりとしたものだった。
Séjour de 4 nuits en octobre 2019
Réponse de ma le 9 oct. 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

10/10 Excellent

YINGPEI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2019
Réponse de malou le 26 sept. 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, thank you.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
過ごしやすいいいホテルでした。レストランは少ないですが、周囲にレストランやコンビニがいろいろあるので困りませんでした。 チェックインの時に、事前にリクエスト等メールてやり取りした内容が全く伝わっていなかったのが残念で、マイナスポイントです。
Séjour de 1 nuit en septembre 2019
Réponse de Malou le 9 oct. 2019
Dear Guest: Thank so much for taking you time to share your experience with us during your stay. We completely apologize if we were not able to meet your expectations due to some miscommunication on our side. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, Thank you.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
誕生日を祝っていただいたり、スタッフの方が顔を覚えてホテルに戻るたびに挨拶してくれて気持ちよかった!
Séjour de 7 nuits en août 2019
Réponse de Malou le 20 août 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
단점 바퀴벌레나왔어요 ㅜ 룸 바꿔주긴했는데 원래 청소를 깨끗하게 하지는 않는듯..레스토랑 여직원들이 불친절해요 장점 프론트 직원들은 친절합니다 프라이빗비치 있고 팔라우내에서는 꽤 괜찮은 리조트인것은 확실합니다
Séjour de 1 nuit en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2019
Réponse de Malou le 14 août 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise Palau
It was fantastic vacation. The staff were super helpful and accommodating. I arrived at 0300 and my checkin was at 2pm but they let me checkin at 10am.
Séjour de 1 nuit en juillet 2019
Réponse de Malou le 29 juil. 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Sincerely, Malou