Dear Valued Guest, We have taken note of your remark pertaining to the cigarette smell in your room and please accept our apology for the discomfort you experienced while staying with us. I have personally instructed our Executive Housekeeper to make sure all our guestrooms are thoroughly checked and are completely smell free before we welcome our guests. Please kindly be informed that as a preventative action, we set a card in every non-smoking room to inform that smoking is strictly prohibited. It is certainly unfortunate that you contended with this issue, and we regret that we did not have an opportunity to rectify this situation while you were here. We apologize for this disruption and in the meantime, we made remarks on your profile so that the room for your next stay will be provided with an extra care and attention.Sincerely, Shirly SantiagoGuest Experience ManagerSwissôtel Nankai Osaka

Dear Valued Guest, We have taken note of your comments regarding your overall staying experience, and we are very sorry to learn that we could not exceed your expectations in various areas. May we suggest that the next time you would like to reserve a room with us, please contact us at directly and we would be glad to introduce you our different room products that offer a wider surface and space feeling. Comments like yours are very important to us, as they help identifying opportunities for better understand our guest requirements and enhance our products. Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka

Dear Valued Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; on the room. Our sincere regret that we were not provide you a seamless stay. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to serve you in the near future.Sincerely,Shirly SantiagoDirector of Guest Experience and Quality Swissôtel Nankai Osaka