Les notes se basent sur un nombre total de 1 657 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,4 sur 5
Recommandé par 95 % des clients
4,5 Propreté de la chambre
4,4 Services et personnel
4,5 Confort de la chambre
4,3 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de kelowna

Fantastic hotel

Publié le 8 févr. 2016
Staff makes this hotel a 10!! Can't say enough about the staff!! Hotel very clean and very comfortable. Will be staying again
Commentaire laissé par : Direction de l'hôtel
11 févr. 2016 par Jessica R., Front Office Manager, Direction de l'hôtel
It was truly a pleasure to read your comment which we have shared with all our team members! Thank you for planning on coming back!
5 sur 5
Recommandé
pour Personnes en voyage d'affaires
par un voyageur vérifié

Publié le 3 févr. 2016
Very quiet, clean, and friendly staff. I am local and have stayed here several times to get away from my house remodeling.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Food and pool super

Publié le 30 janv. 2016
We always return because the pool is soooo warm except this time. Someone turned it off so to cold on tour second day. Very disappointed but would still go back. They knocked 50.00 off bill and free drinks for inconvenience.
Commentaire laissé par : Direction de l'hôtel
6 févr. 2016 par Jessica R. - Front Office Manager, Direction de l'hôtel
We appreciate your loyalty to our property and are terribly sorry that the malfunction of our pool heater correlated with your stay. We have since installed a new one and can assure you that it will not be an issue during your future stays. I am glad that our team attempted to make it right for you and hope to see you again soon.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Very nice hotel, will be reserving again..

Publié le 24 janv. 2016
Was a great trip to Orlando from the cold state of WI. Wish we could stay longer. Thank you Sheraton for the wonderful accommodations.
Commentaire laissé par : Direction de l'hôtel
1 févr. 2016 par Jesssica R., Front Office Manager, Direction de l'hôtel
We would like to thank you in turn for making us your home away from home while enjoying the warmer weather in Central Florida. We too hope that you will be able to spend more time with us during your next visits!
3 sur 5
par un voyageur vérifié de Brooker, FL

Close to the Airport

Publié le 20 janv. 2016
Les + : The clean suite and the quiet.
Les - : They should eliminate the parking fee and instruct their employees to be more welcoming or at least at check-out thank you for staying with them.
Situation : It is near the airport, which we needed as we were picking up a family member. There are many restaurants very nearby.
The suite was clean and had a sofa bed and a king-sized bed, but only one bathroom. The televisions are located in good areas, but the remote controls did not work especially well. The hotel is very quiet - no noise from the airport or other guests. There is a small refrigerator, microwave, and coffee maker. The real problem I had was with check-in. Upon arriving, I was not welcomed; I was only asked my name. Then I was informed that I had to pay an additional $10.00 to park. If this fee had guaranteed me a spot near my room or near an entry door, I might have considered it slightly reasonable. However, it did neither. It was simply a typical hotel or motel parking lot. If you left the hotel, which we did to dine, you had to find another parking place when you returned; in other words, typical. Why, then, should I be charged $10.00? The hotel had a restaurant, but it was extremely expensive. We dined elsewhere. Check-in and check-out staff were adequate, but certainly not friendly.
Commentaire laissé par : Direction de l'hôtel
28 janv. 2016 par Jessica R. - Front Office Manager, Direction de l'hôtel
As the Front Office Manager, it was very concerning to learn that you found the interaction with my staff not particularly friendly. While the parking fee is common among the full service hotels in the airport area, there is no excuse for not making a guest feel welcome and special. I will personally address this with my team would appreciate the chance to exceed your expectations during your next visit.
5 sur 5
Recommandé
pour Personnes en voyage d'affaires
par un voyageur vérifié de huntsville, AL

Publié le 18 janv. 2016
Very good staff, convenient to all businesses, easy access to airport .
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Selah, WA

Great Orlando Airport Hotel

Publié le 17 janv. 2016
Les + : The suite was very comfortable.
Les - : N/A
Situation : Very convenient to airport.
We moved to the Sheraton from our resort the day before we left Orlando. This hotel is wonderful. The indoor/outdoor pool was perfect. The hotel staff was very nice and helpful.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

extra charges

Publié le 17 janv. 2016
Staff was rude and they charge you an extra $10 a night parking fee. Which is not listed on the wed page. Since you have to parentheses cause your staying there. Doesn't make since. It's not valet. It's just to park. Also there was suppos to be a frig in the room. With the microwave and well no frig.
Commentaire laissé par : Direction de l'hôtel
30 janv. 2016 par Jessica R. - Front Office Manager, Direction de l'hôtel
The fee for overnight parking is listed on our website as well as Expedia’s site and is in fact a common charge for full-service properties in the area. We will be following up accordingly regarding your encounter with rude team members.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Alberta, Canada

Orlando airport Sheraton suites

Publié le 16 janv. 2016
Les + : Quiet location, comfortable beds, friendly staff, enjoyable bar/lounge/restaurant environment. I would not hesitate to book this hotel again.
Les - : Very enjoyable stay, no improvements necessary that I can think of.
Situation : Close to airport, a pleasant walk from restaurants.
Stopped here for one night before flying out of MCO airport after a full day at the Kennedy Space Centre.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice hotel close to my Seminar

Publié le 16 janv. 2016
I didn't like my room this time around due to the room being for a disabled person. The shower was dangerous.. Too much water on the floor and I almost slipped.
Commentaire laissé par : Direction de l'hôtel
21 janv. 2016 par Sheila, Direction de l'hôtel
Your comments suggest that you have stayed with us before and I want to thank you for your loyalty to our property. The ADA requires the hotel to have a certain amount of rooms with roll-in showers and I am very sorry that we were unable to accommodate you in your preferred room type this time.