Avis
9,0
Merveilleux
9,0/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
12 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de bill le 13 nov. 2023
Thanks so much for your feedback "Comfortable beds, clean room and nice place." We will share you review with the Front Desk, thanks for the heads up _.
10/10 Excellent
Marc, SEYSSINET-PARISET
25 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en août 2023
Réponse de bill le 25 août 2023
Hi Marc: Thanks for taking the time to post a review score of 5 out of 5. Safe travels in 2023.
10/10 Excellent
sabine
Voyage en couple
7 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sabine
Séjour de 1 nuit en septembre 2022
Réponse de Bill le 8 sept. 2022
Hello Sabine: Thank you for recognizing our pool "Magnificent swimming pool", we will pass on your feedback to our pool guy. BTW, our pool service visits the lodge three times per week. Travel save Sabine. We look forward to seeing you again soon _.
8/10 Bien
Jean-Philippe
20 août 2022
Jean-Philippe
Séjour de 1 nuit en août 2022
Réponse de Bill le 22 août 2022
Hello Jean-Philippe: Many thanks for your review score of 8 out of 10. As a family owned business we thank you for your business!
8/10 Bien
Voyageur vérifié
Voyage en famille
7 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2022
Réponse de Bill le 8 août 2022
Thank you for your review. We appreciate the review score of 8 out of 10. Regarding your comment about a "noisy" A/C please call our Front Desk and we will adjust your A/C or replace it with one of our spare units. Thank you again for your feedback. We look forward to seeing you again soon ^_^.
8/10 Bien
Nicolas
17 janv. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nicolas
Séjour de 1 nuit en janvier 2022
Réponse de Bill le 18 janv. 2022
Hello Nicolas: Thanks so much for your review and comment "...near the shopping area." We are across the street from the Five Laguans Mall, the Laguna Hills Police Department is next door, and Saddleback Memorial Hospital is a block away ^_^.
10/10 Excellent
Rosa
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosa
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Doug
20 avr. 2024
Doug
Séjour de 3 nuits en avril 2024
6/10 Satisfaisant
Adriana, Scottsdale
Voyage en famille avec de jeunes enfants
20 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Adriana
Séjour de 2 nuits en avril 2024
10/10 Excellent
Teyanna
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teyanna
Séjour de 1 nuit en avril 2024
Réponse de Laguna le 20 avr. 2024
Hello Teyanna,Thank you for the 5-star rating! We appreciate your support and are thrilled to hear about your positive experience. Your feedback means a lot to us _Best Regards,The Laguna Hills Lodge Team
8/10 Bien
Alexander, Costa Mesa
Voyage en famille avec de jeunes enfants, Voyage en famille
18 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Alexander
Séjour de 3 nuits en avril 2024
Réponse de Laguna le 19 avr. 2024
Hi Alexander,Thank you for your positive feedback about our amazingly friendly front desk staff. We truly appreciate your kind words and recommendation. Looking forward to your next visit for another great stay with us! _Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Jennifer
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Laguna le 19 avr. 2024
Hello Jennifer,Thank you for sharing your experience. We're pleased that you found our place clean and cute. We apologize for the noise at 9 PM due to lawn care. Your feedback is valuable, and we'll work to improve. _Best Regards,The Laguna Hills Lodge Team
8/10 Bien
Mario
17 avr. 2024
Les points forts : Propreté et personnel et service
Mario
Séjour de 1 nuit en avril 2024
Réponse de Laguna le 19 avr. 2024
Hello Thank you for sharing your experience with us. We're thrilled that you appreciated the lovely garden, the historic charm of our property, the serene atmosphere, and our convenient location during your stay. Your feedback means a lot to us, and we are dedicated to ensuring a wonderful experience for all our guests. _Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Nancy, Colleyville
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 6 nuits en avril 2024
Réponse de Laguna le 17 avr. 2024
Hello Thank you for sharing your positive feedback about the well-maintained property and good value for the price. We appreciate your comments. If you have any further feedback or require assistance, feel free to reach out. Your feedback is truly valued.Best Regards,The Laguna Hills Lodge Team
6/10 Satisfaisant
Christina
16 avr. 2024
Christina
Séjour de 1 nuit en avril 2024
Réponse de bill le 19 avr. 2024
Good morning Christina: Thanks so much for taking the time to post a review score. We look forward to seeing you often in 2024.
10/10 Excellent
Filmore
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Filmore
Séjour de 3 nuits en avril 2024
Réponse de Laguna le 17 avr. 2024
Hi Thank you for the 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Brucil
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brucil
Séjour de 1 nuit en avril 2024
Réponse de Laguna le 16 avr. 2024
Hello We appreciate your feedback about our staff's friendliness. It's fantastic to hear that you had a positive experience. Your input is valuable as we strive to provide exceptional service. If you have any further comments or suggestions, please feel free to share. Your feedback is highly appreciated. _Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Jeremy
15 avr. 2024
Jeremy
Séjour de 3 nuits en février 2024
Réponse de Laguna le 16 avr. 2024
Hi Thank you for the 5-star rating! We appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Elizabeth
14 avr. 2024
Les points forts : Propreté
Elizabeth
Séjour de 5 nuits en avril 2024
Réponse de Laguna le 19 avr. 2024
Hi Elizabeth,Thank you for the 5-star rating! Your positive experience means a lot to us. We appreciate your support. _Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Barbara
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 3 nuits en avril 2024
Réponse de bill le 14 avr. 2024
Hi Barbara: Thanks so much for all of the detail in your review "A gem in Orange County! Incredible price...close to everything in Orang County....clean bed and shower." We were delighted to read ""We'll come back!" Barbara, as a family owned business with thank you for your business.
4/10 Médiocre
Patrick
13 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en avril 2024
Réponse de bill le 14 avr. 2024
Hello Patrick: Please give us a call so we can hear from you about your room, thanks. Your room was inspected before we released it for sale, it received passing grades. This said, we appreciate your feedback and want to know more about your concerns. We look forward to hearing from you.
10/10 Excellent
Richard
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en avril 2024
Réponse de bill le 14 avr. 2024
Hello Richard: Thanks so much for your review score of 5 out of 5, and for your comments "Room and bed clean...Enjoyed my evening." BTW, "clean" is the #1 compliment the Lodge receives in guest reviews _6. We look forward to seeing you again soon Richard.
10/10 Excellent
Charlestadt
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlestadt
Séjour de 1 nuit en avril 2024
Réponse de bill le 11 avr. 2024
Good morning Charlestadt: Thanks so much for your review score of 5 out of 5. We look forward to you next visit to the Lodge _.
10/10 Excellent
Fred
Voyage en couple
9 avr. 2024
Les points forts : Propreté et personnel et service
Fred
Séjour de 2 nuits en avril 2024
Réponse de Laguna le 10 avr. 2024
Hi Thank you for sharing your experience with us. We appreciate your feedback on the room cleanliness, key-operated door, and parking convenience. Your insights on the facilities are valuable, and we will work on enhancing our offerings. If you have any additional comments or require assistance, please feel free to contact us directly.Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Kaci
Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaci
Séjour de 1 nuit en mars 2024
Réponse de Laguna le 10 avr. 2024
Hello _ thank you for the positive review highlighting the property's proximity to the freeway and various destinations. we are thrilled to hear that you enjoyed your stay. should you have any more feedback to share or need further assistance, please do not hesitate to reach out. your feedback is truly appreciated.Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
John
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en avril 2024
Réponse de bill le 9 avr. 2024
Hi John: Thank you for your review score of 5 out of 5, and for your review feedback "Nice overall property....staff was friendly." As a family owned business we thank you for your business John _. We look forward to seeing you often in the future.
10/10 Excellent
VANESSA ROSALINDA
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
VANESSA ROSALINDA
Séjour de 4 nuits en mars 2024
Réponse de Laguna le 9 avr. 2024
Hello We are truly grateful for your positive review! Your comments on the cleanliness, safety, accessible amenities, and the friendliness of our staff bring a smile to our faces. Your feedback is invaluable to us. If you have more to share or need any assistance, please don't hesitate to reach out. _Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Alan K
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alan K
Séjour de 4 nuits en avril 2024
Réponse de Laguna le 9 avr. 2024
Hello Thank you for the 5-star rating and for sharing your experience with us. Your feedback on the Continental Breakfast is appreciated, and we will take it into consideration to enhance the selection. We hope to welcome you back soon. _Best Regards,The Laguna Hills Lodge Team
6/10 Satisfaisant
Kay
Voyage en famille avec de jeunes enfants
8 avr. 2024
Les points faibles : Personnel et service
Kay
Séjour de 3 nuits en avril 2024
Réponse de bill le 9 avr. 2024
Hello Kay: Thanks so much for your review. We appreciate the heads up on paint, I will ask our maintenance team to check the paint in your room. Kay, I'm sorry to hear that you felt four team was "...less than welcoming....". We apologize for any rudeness. Our team generally gets high marks from guests in helpfulness, "friendly staff" is the #2 compliment we receive in guest reviews, "clean" is #1. Thank you for staying with us. We wish you safe travels in 2024.
10/10 Excellent
Kara
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kara
Séjour de 17 nuits en mars 2024
Réponse de Laguna le 9 avr. 2024
Hi We are thrilled that you felt at home during your 17-night stay with us! Your feedback is invaluable, and we appreciate your suggestion to upgrade the TVs. Rest assured, we will consider this for future enhancements. Thank you for choosing to stay with us and for taking the time to share your experience.Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Cynthia
Voyage en groupe
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en février 2024
Réponse de bill le 6 avr. 2024
Hi Cynthia: Thanks so much for taking the time to write a review. We appreciate your feedback "Lovely property, friendly staff, great amenities." Cynthia, we look forward to seeing you again soon _. It is time for a Spring vacation.
10/10 Excellent
Stuart
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stuart
Séjour de 4 nuits en mars 2024
Réponse de Laguna le 7 avr. 2024
Hello _ thank you for your positive feedback about our place. we are delighted to hear that you found it very nice. if you have any more comments or need further assistance, please feel free to reach out. your feedback is truly valued.Best Regards,The Laguna Hills Lodge Team
2/10 Horrible
Megan
4 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Séjour de 3 nuits en avril 2024
Réponse de bill le 5 avr. 2024
Hello Megan: We appreciate the opportunity to respond to your review. The Lodge does not cook in our breakfast room. We inspected your room today and there is no mold. We are a no smoking property, although there is a no smoking area outside of Building C in the garden. "Clean" is the #1 compliment the Lodge receives in Expedia guest reviews. Safety is very important to us, the Lodge and the City of Laguna Hills both have an excellent safety record, BTW the Laguna Hills City Hall and Police Department is next door to the Lodge. Thank you again for your comments and for the opportunity to address your concerns.
10/10 Excellent
joseph
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
joseph
Séjour de 1 nuit en mars 2024
Réponse de Laguna le 1 avr. 2024
Hey We truly appreciate your continued support and for sharing your positive experiences with us. It's fantastic to hear that you enjoy your stays and find our staff welcoming. If you ever need assistance or wish to provide more feedback, please feel free to reach out directly. Your feedback means a lot to us.Best,The Laguna Hills Lodge Team
8/10 Bien
Christopher
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en mars 2024
Réponse de Laguna le 1 avr. 2024
Hello Thank you for sharing your experience with us. We are delighted that you found our check-in/out system easy to use, appreciated the ample parking, and enjoyed our simple amenities. Your feedback is valuable as we strive to provide a pleasant stay for all our guests. We look forward to welcoming you again.Best,The Laguna Hills Lodge Team
10/10 Excellent
Zelma, Seattle
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zelma
Séjour de 1 nuit en mars 2024
Réponse de Laguna le 1 avr. 2024
Hi We greatly appreciate your positive feedback regarding your recent experience with us. It's wonderful to hear that you enjoyed the breakfast, the attentive staff, the well-insulated rooms, and the comfortable beds. Your feedback is truly valuable to us. Thank you for choosing to stay with us. Should you have any additional comments or require assistance, please feel free to reach out to us directly.Best,The Laguna Hills Lodge Team
8/10 Bien
Michael
30 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Michael
Séjour de 6 nuits en mars 2024
Réponse de Laguna le 1 avr. 2024
Hello Thank you for sharing your experience with us. We are delighted that you found our check-in/out system easy to use, appreciated the ample parking, and enjoyed our simple amenities. Your feedback is valuable as we strive to provide a pleasant stay for all our guests. We look forward to welcoming you again.Best,The Laguna Hills Lodge Team
10/10 Excellent
Patrick
Voyage en famille avec de jeunes enfants
29 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Patrick
Séjour de 3 nuits en mars 2024
Réponse de Laguna le 1 avr. 2024
Hey Thank you for the positive rating! We're delighted to hear that you frequent our establishment. Your feedback is highly valued. Should you have any further comments or require assistance, please do not hesitate to reach out. We aim to make your stays exceptional.Best,The Laguna Hills Lodge Team
10/10 Excellent
Autumn
Voyage d’affaires
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Autumn
Séjour de 1 nuit en mars 2024
Réponse de Laguna le 30 mars 2024
Hi Autumn,Thank you for the wonderful 5-star rating! We truly appreciate your feedback. If you have any further comments or need assistance, feel free to reach out.Best,The Laguna Hills Lodge Team
10/10 Excellent
Kenneth, Box Elder
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en février 2024
Réponse de Laguna le 30 mars 2024
Hi Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you had a positive experience and found our staff welcoming and rooms comfortable. It's wonderful to know that our property is your favorite place to stay in the area. If you ever need assistance or have more feedback to share, please don't hesitate to reach out to us directly.Best,The Laguna Hills Lodge Team
10/10 Excellent
Marcoantonio
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcoantonio
Séjour de 1 nuit en mars 2024
Réponse de Laguna le 30 mars 2024
Hey Thank you for sharing your positive feedback about your stay with us. We are thrilled to hear that you had a great experience. If you ever need any assistance or have additional comments, please don't hesitate to reach out. Your feedback is truly appreciated.Best,The Laguna Hills Lodge Team
10/10 Excellent
Krystin
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krystin
Séjour de 1 nuit en mars 2024
Réponse de Laguna le 30 mars 2024
Hello We appreciate your positive comments about the quiet rooms and nice setting at our spot. Your feedback on breakfast is noted, and we will strive to enhance the options available. Thank you for taking the time to share your experience with us.Best,The Laguna Hills Lodge Team
10/10 Excellent
jeff
28 mars 2024
jeff
Séjour de 1 nuit en mars 2024
Réponse de Laguna le 17 avr. 2024
Hello Thank you for the 5-star rating! We appreciate your positive feedback. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team
8/10 Bien
Armand
27 mars 2024
Armand
Séjour de 2 nuits en mars 2024
Réponse de Laguna le 17 avr. 2024
Hello Thank you for the 4-star rating! Your feedback and support mean a lot to us. We strive to provide the best service possible. _Best Regards,The Laguna Hills Lodge Team
10/10 Excellent
Catherine
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en mars 2024
Réponse de Laguna le 28 mars 2024
Hello Thank you for sharing your positive experience with a rating of 5! We truly appreciate your support. Should you have any additional feedback or need assistance, please feel free to reach out.Best,The Laguna Hills Lodge Team
8/10 Bien
Lana
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lana
Séjour de 2 nuits en mars 2024
Réponse de Laguna le 27 mars 2024
Hey Thank you for sharing your experience with us. We're pleased that you enjoyed the good location, cleanliness, and quiet atmosphere. Your feedback about needing a heavier blanket is valuable, and we will take it into consideration for future improvements.Best,The Laguna Hills Lodge Team
10/10 Excellent
Paula
Voyage en couple
26 mars 2024
Les points forts : Propreté et équipements
Paula
Séjour de 1 nuit en mars 2024
Réponse de Laguna le 27 mars 2024
Hi Thank you for your positive feedback and rating of 5! We are delighted to hear that you had a wonderful experience. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.Best,The Laguna Hills Lodge Team
10/10 Excellent
Kenneth
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 2 nuits en mars 2024
Réponse de Laguna le 25 mars 2024
Hi We appreciate your kind words about our great staff, easy check-in process, and beautiful garden area. Your feedback is valuable to us. We apologize for the limited breakfast options and will work to improve this aspect. Thank you for choosing to stay with us. If you have any further feedback or need assistance, please do not hesitate to let us know.Best,The Laguna Hills Lodge Team
6/10 Satisfaisant
Amanda
24 mars 2024
Les points forts : Propreté et personnel et service
Amanda
Séjour de 4 nuits en mars 2024
Réponse de Laguna le 28 mars 2024
Hi We appreciate your 3-star rating and value your feedback. If you have specific suggestions for improvement, please share them with us. Your support means a lot to us.Best,The Laguna Hills Lodge Team
8/10 Bien
Josefina, Las Vegas
Voyage en famille
24 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Josefina
Séjour de 2 nuits en mars 2024
Réponse de Laguna le 25 mars 2024
Hey We appreciate your feedback about our location being close to key areas in OC. Providing a convenient stay for our guests is our top priority, and we're glad you found our proximity beneficial during your visit.Best,The Laguna Hills Lodge Team