Avis sur La Quinta Inn & Suites by Wyndham Irvine Spectrum
La Quinta Inn & Suites by Wyndham Irvine Spectrum
14972 Sand Canyon Ave, Irvine, CA
Avis
6,6
6,8/10
Propreté
7,8/10
Personnel et service
6,4/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en couple
4 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en septembre 2023
Réponse de GM le 4 oct. 2023
Dear Maxime,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff, comfortable beds, and the convenience of our location near the motorway. Your positive comments about the quality of our lunch are also greatly appreciated. We understand your concern about the condition of our facilities, and we will certainly take your feedback into consideration as we work to improve our property. We hope to have the opportunity to welcome you back in the future.
4/10 Médiocre
Marc
Voyage en famille
21 févr. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 2 nuits en février 2023
Réponse de Hotel Mangement le 17 avr. 2023
Thank you so much for staying with us. We will look into what we can do better to improve. Thank you for the feedback. We hope you give us another chance in the future to make it right.
10/10 Excellent
William
Voyage d’affaires
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Dear William,Thank you for taking the time to share your wonderful review. We're delighted to hear you found our staff to be nice and friendly. Your kind words are greatly appreciated and we look forward to welcoming you back to our hotel in the near future. Warm regards,Hotel Management
10/10 Excellent
Haijin
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Haijin
Séjour de 3 nuits en avril 2024
Réponse de GM le 16 avr. 2024
Dear Haijin,Thank you so much for your 5-star review and for highlighting our breakfast. We're thrilled to hear that you enjoyed it! We always strive to provide a variety of delicious options to start your day right. We hope to have the opportunity to serve you again in the future. Thanks again for choosing our hotel.
10/10 Excellent
Xiaoting
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xiaoting
Séjour de 1 nuit en avril 2024
Réponse de GM le 17 avr. 2024
Dear Xiaoting,Thank you for your 5-star rating! We're thrilled that you had a great experience at our hotel. Your satisfaction is our top priority and we're glad we met your expectations. We hope to have the pleasure of welcoming you back soon for another wonderful stay. Safe travels!Warm regards,Hotel Management
10/10 Excellent
Byron
Voyage en famille avec de jeunes enfants, Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Byron
Séjour de 7 nuits en mars 2024
Réponse de GM le 10 avr. 2024
Dear Byron,Thank you for your detailed review and for choosing our hotel for the second time. We're delighted to hear that our location, amenities, and breakfast met your needs. We appreciate your constructive feedback about the room and will ensure your comments are shared with our team. We're thrilled you'd happily stay again and look forward to welcoming your family back in the future!Warm regards,Hotel Management
10/10 Excellent
Arisbette Martinez
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arisbette Martinez
Séjour de 5 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear Arisbette,Thank you for your positive feedback. We're thrilled to hear that everything was to your satisfaction during your stay with us. We always strive to provide a comfortable and enjoyable experience for our guests. Looking forward to welcoming you back soon!Warm regards,Hotel Management
4/10 Médiocre
Loree
3 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Loree
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 4 avr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Karthikeyan
Voyage d’affaires
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karthikeyan
Séjour de 4 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Dear Karthikeyan,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be good. Our team is dedicated to providing excellent service and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back soon for an even better experience.Warm regards,Hotel Management
8/10 Bien
Nikole
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nikole
Séjour de 3 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Dear Nikole,Thank you for your valuable feedback. We're delighted to know you enjoyed your stay with us. Your comments about the breakfast have been noted. We continuously strive to improve our offerings and your feedback will certainly help us in this endeavor. We look forward to welcoming you back for an even better stay next time!Warm regards,Hotel Management
6/10 Satisfaisant
Dao
Voyage en famille
19 mars 2024
Les points faibles : Propreté et personnel et service
Dao
Séjour de 2 nuits en mars 2024
Réponse de GM le 19 mars 2024
Dear Dao,We truly appreciate your feedback and sincerely apologize for the inconveniences experienced during your stay. Our team is committed to providing a comfortable and clean environment for all our guests. We will certainly look into this matter and take necessary actions. We also regret any misunderstanding regarding the check-out time. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management
8/10 Bien
Crystal
19 mars 2024
Crystal
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Crystal, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Customer Care Team
4/10 Médiocre
Pamela
17 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Eduardo
17 mars 2024
Eduardo
Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Dear Eduardo, Thank you for taking the time to rate your stay at our hotel. We're glad to see you had a positive experience. We always strive to ensure our guests have a memorable visit and your feedback is valuable to us. Should you wish to share more about your stay, we'd be delighted to hear from you. We look forward to welcoming you back soon. Warm regards,Hotel Management
4/10 Médiocre
Hillary
16 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hillary
Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Dear Hillary,Thank you for your rating. We're sorry to see that your experience didn't meet expectations. We value all guest feedback and we'd appreciate the opportunity to learn more about your stay to improve our services. We hope to have the chance to serve you better in the future.Warm regards,Hotel Management
10/10 Excellent
Alejandro, Heredia
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alejandro
Séjour de 3 nuits en mars 2024
Réponse de GM le 11 mars 2024
Dear Alejandro,Thank you for your fantastic 5-star review! We are thrilled to hear that you had an excellent experience at our hotel. Your support and feedback inspire us to provide the best service to our guests. We hope to welcome you back soon for another great stay!Warm regards,Hotel Management
10/10 Excellent
Traviss
Voyage d’affaires
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Traviss
Séjour de 1 nuit en mars 2024
Réponse de GM le 10 mars 2024
Dear Traviss,We're thrilled to hear you found our hotel to be a great place! It's heartening to know that we were able to provide a rewarding experience during your stay with us. We continually strive to exceed our guests' expectations and your feedback is an invaluable part of that process. Thank you for your kind words and we look forward to welcoming you back in the future.Warm regards,Hotel Management
8/10 Bien
Karthikeyan
7 mars 2024
Les points forts : Propreté et personnel et service
Karthikeyan
Séjour de 3 nuits en février 2024
Réponse de Customer Care Team le 8 mars 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
10/10 Excellent
Ryuichi
Voyage en couple
7 mars 2024
Les points forts : Propreté
Ryuichi
Séjour de 1 nuit en mars 2024
Réponse de GM le 8 mars 2024
Dear Ryuichi,Thank you for taking time to rate us with a 5-star review. We're thrilled to see that you enjoyed your stay with us, even if you left no comments. We always strive to ensure our guests have a memorable experience and your rating tells us we're on the right track. We look forward to welcoming you back soon!
8/10 Bien
pi
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
pi
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 29 févr. 2024
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team
10/10 Excellent
scott
26 févr. 2024
scott
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
4/10 Médiocre
Juan R.
Voyage en couple
26 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan R.
Séjour de 2 nuits en février 2024
Réponse de GM le 26 févr. 2024
Dear Juan R,Thank you for your feedback. We sincerely apologize for any discomfort you experienced during your stay. Your comments are extremely valuable to us, as we strive to improve with each guest's stay. We're glad to hear our receptionist was helpful and we're taking steps to ensure our rooms meet the highest standards. We hope to have the opportunity to welcome you back for a more enjoyable experience.Best Regards,Hotel Management
8/10 Bien
mary
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mary
Séjour de 1 nuit en février 2024
Réponse de GM le 26 févr. 2024
Dear Mary, We're truly sorry to hear about the issue with the fridge during your stay. We appreciate you bringing this to our attention and we're looking into it to ensure it doesn't happen again. We hope this incident didn't mar your overall experience and we'd love to welcome you back for a smoother stay in the future.Warm regards,Hotel Management
8/10 Bien
Ke
19 févr. 2024
Les points forts : Personnel et service
Ke
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Dear Guest,Thank you for taking the time to rate your stay with us. We are glad to hear that you had a positive experience overall. Your feedback is important to us as it helps us to improve our services and facilities. We hope to welcome you back soon for another enjoyable stay.Warm regards,Hotel Management
10/10 Excellent
Gloria
13 févr. 2024
Gloria
Séjour de 7 nuits en février 2024
Réponse de GM le 13 févr. 2024
Dear Gloria,Thank you for your wonderful review. We're thrilled to hear that our staff made your stay at our hotel enjoyable. Our team is dedicated to providing a warm and accommodating experience for all our guests. We hope to welcome you back soon!Warm regards,Hotel Management
8/10 Bien
Young
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Young
Séjour de 2 nuits en février 2024
Réponse de GM le 9 févr. 2024
Dear Young,Thank you for your review and for choosing our hotel. We are glad that you enjoyed our strategic location. While we understand that we may not have exceeded your expectations, we continuously strive to provide a memorable experience. We hope to have another opportunity to impress you in the future. Warm regards,Hotel Management
2/10 Horrible
hanan
Voyage en famille
6 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hanan
Séjour de 3 nuits en février 2024
Réponse de GM le 6 févr. 2024
Dear Hanan, We're truly sorry to hear that your stay didn't meet expectations. We appreciate your feedback on the room and mattress condition, as well as the noise disturbance. It gives us a chance to make necessary improvements. We hope for another opportunity to provide a more satisfactory experience.Warm regards,Hotel Management
10/10 Excellent
Omar
3 févr. 2024
Omar
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
4/10 Médiocre
Brad
3 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brad
Séjour de 5 nuits en janvier 2024
Réponse de GM le 5 févr. 2024
Dear Brad,Thank you for taking the time to provide your feedback. We value all guest opinions and are sorry to learn that your experience fell short of expectations. We would appreciate more details to better understand your concerns and enhance our services. We are committed to continuous improvement and hope to have the opportunity to exceed your expectations in the future.Warm regards,Hotel Management
10/10 Excellent
MARK
Voyage en famille
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARK
Séjour de 1 nuit en janvier 2024
Réponse de GM le 1 févr. 2024
Dear Mark,Thank you for your wonderful 5-star review! We're thrilled to hear our hotel met your expectations for a fresh and accommodating environment. It's great to know you enjoyed your room. We strive to make each guest's experience memorable and your feedback helps us do just that. We look forward to welcoming you back soon!
8/10 Bien
Songqiao, Walnut Creek
30 janv. 2024
Les points forts : Propreté et personnel et service
Songqiao
Séjour de 1 nuit en janvier 2024
Réponse de GM le 31 janv. 2024
Dear Songqiao, Thank you for taking the time to share your experience with us. We're glad you enjoyed our convenient location and hearty breakfast. We acknowledge your feedback regarding transportation and we're continuously looking for ways to enhance our guests' experience. We look forward to welcoming you back soon!Warm regards,Hotel Management
10/10 Excellent
Lisa
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en janvier 2024
Réponse de GM le 29 janv. 2024
Dear Lisa,Thank you for your fantastic 5-star review! We are thrilled to hear that you had a wonderful stay at our hotel. We strive to provide our guests with warm hospitality and efficient service, and we're overjoyed to hear that we hit the mark for you. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management
4/10 Médiocre
Ana
25 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Ana
Séjour de 3 nuits en janvier 2024
Réponse de GM le 28 janv. 2024
Dear Ana,We're deeply sorry to hear about your experience. Your feedback is essential to us and we appreciate you sharing it. We're working diligently to improve our staff's friendliness and our facilities' appearance. We also acknowledge the wifi issue and are fervently addressing it. We hope you'll give us another chance to provide you with the exceptional service we're known for.
8/10 Bien
Caihong
Voyage en famille
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caihong
Séjour de 1 nuit en janvier 2024
Réponse de GM le 26 janv. 2024
Dear Caihong,We are thrilled to hear you appreciated our efficient service, convenient parking, and the complimentary breakfast. Your feedback is extremely valuable to us as we strive to improve with each stay. We hope to have the opportunity to welcome you back to our hotel in the near future. Thank you for choosing our hotel!Warm regards,Hotel Management
2/10 Horrible
Kevin
23 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 24 janv. 2024
Dear Kevin, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a clean and comfortable environment, and it's disheartening to hear that we fell short of your expectations. Regarding the room cleaning, we apologize for any miscommunication. We strive to provide transparent information about our services, and we regret any oversight in this regard. Your comments about the broken elevator, unsanitary stairwell, and issues with water pressure and drainage are also concerning, and we will handle these matters promptly to ensure they are resolved for future guests. Our goal is to provide a positive and comfortable experience for our guests, and we appreciate your feedback as it helps us identify areas for improvement. If there's anything more you would like to share or discuss, please feel free to contact us directly. Once again, we apologize for any inconvenience, and we hope to have the opportunity to better serve you in the future. Best Regards,Customer Care Team
10/10 Excellent
Kevin
23 janv. 2024
Kevin
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 20 mars 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
2/10 Horrible
Kevin
22 janv. 2024
Les points faibles : Propreté
Kevin
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 24 janv. 2024
Dear Kevin, thank you so much for your valuable response. While we highly appreciate your business, we feel disappointed to hear about your less-than-ideal experience during your stay with us. Our staff is usually very professional and thorough with cleaning and upkeep. However, it seems they have failed in this particular context. We will inquire about your claims and take steps to handle the issue. We hope to remain your hotel of choice and look forward to serving you when you are next in the area. Best Regards,Customer Care Team
4/10 Médiocre
Pedro, VALENCIA
Voyage avec des animaux de compagnie
19 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pedro
Séjour de 1 nuit en janvier 2024
Réponse de GM le 21 janv. 2024
Dear Pedro,We're delighted to hear that you found our pet-friendly accommodations to be a great value. Ensuring a positive experience for both you and your furry friend is important to us. If you have any suggestions or specific feedback on how we can further improve, please feel free to share. We appreciate your stay and hope to welcome you back for another enjoyable visit.Warm regards,Hotel Management
10/10 Excellent
Gabrielle
19 janv. 2024
Les points forts : Propreté
Gabrielle
Séjour de 1 nuit en janvier 2024
Réponse de GM le 19 janv. 2024
Dear Gabrielle,Thank you so much for awarding us a 5-star rating! Our team at strives every day to make each guest feel recognized and special. To know that we were successful in our efforts gives us immense happiness. We hope to have the opportunity of welcoming you back soon, to offer you an equally wonderful experience, if not more.Best regards,Hotel Management
10/10 Excellent
Joao
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joao
Séjour de 3 nuits en janvier 2024
Réponse de GM le 18 janv. 2024
Dear Joao,Thank you so much for your stellar 10/10 rating! We are delighted to hear that your experience at our hotel met or exceeded your expectations. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Hotel Management
4/10 Médiocre
Chantel
Voyage en couple
16 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chantel
Séjour de 4 nuits en janvier 2024
Réponse de GM le 17 janv. 2024
Dear Chantel,Thank you for sharing your detailed feedback about your recent stay. We sincerely apologize for the inconveniences you encountered with the condition of your room. Your observations are important, and we assure you that we will address these issues promptly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management
2/10 Horrible
Tami
15 janv. 2024
Tami
Séjour de 1 nuit en janvier 2024
Réponse de GM le 5 févr. 2024
Dear Tami,We appreciate your feedback and are genuinely sorry to hear about your experience. Your satisfaction is our top priority, and we would like to learn more about the specific issues you encountered during your stay. Please feel free to share additional details so we can address and resolve any concerns you may have. We value your input and strive to continuously improve our services.Warm regards,Hotel Management
6/10 Satisfaisant
monica
Voyage en famille
15 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
monica
Séjour de 1 nuit en janvier 2024
Réponse de GM le 15 janv. 2024
Dear Monica,Thank you for taking the time to rate your experience. We value your feedback and are committed to continuous improvement. If there are specific aspects that didn't meet your expectations, please share them with us, so we can address them promptly. Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management
8/10 Bien
Sasha
Voyage en famille
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Sasha
Séjour de 1 nuit en janvier 2024
Réponse de GM le 15 janv. 2024
Dear Sasha,Thank you for choosing our hotel and sharing your experience. We're delighted to hear that you found the metal and concrete building clean and unique, despite the age of the hotel. We appreciate your feedback on the bathroom and bedroom furniture, and we'll take this into consideration for future improvements. It's great to know that you found the accommodation quiet, considering its proximity to a train. We look forward to hosting you again and providing another comfortable stay at an affordable price.Warm regards,Hotel Management
6/10 Satisfaisant
Mary
Voyage en famille
15 janv. 2024
Les points forts : Personnel et service
Mary
Séjour de 1 nuit en janvier 2024
Réponse de GM le 15 janv. 2024
Dear Mary,Thank you for sharing your preference for the cement building and the positive feedback on the king-size bed room. We're pleased to hear that you found it more spacious and a better option compared to other rooms. Your insights are valuable, and we'll use them to continue enhancing our guests' experiences. We look forward to welcoming you back for another comfortable stay.Warm regards,Hotel Management
6/10 Satisfaisant
Hannah
Voyage d’affaires
15 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hannah
Séjour de 2 nuits en janvier 2024
Réponse de GM le 15 janv. 2024
Dear Hannah,Thank you for sharing your detailed feedback with us. We apologize for the inconveniences you faced during your stay. Your comments regarding the industrial aesthetic, broken elevator, and the lingering smell in the non-smoking room are noted. We'll address these issues promptly to ensure a more comfortable experience for our guests. We're glad you appreciated the amenities like the fridge, microwave, and coffee machine. We appreciate your insights and hope for another opportunity to exceed your expectations in the future.Warm regards,Hotel Management
10/10 Excellent
Valorie
15 janv. 2024
Valorie
Séjour de 1 nuit en janvier 2024
Réponse de GM le 16 janv. 2024
Dear Valorie,Thank you for taking the time to rate us with a perfect score! We're thrilled to hear about your excellent experience. Your satisfaction is our top priority, and we look forward to delivering the same level of service on your future visits. If you have any specific feedback or requests, feel free to share. We appreciate your support and hope to welcome you back soon.Warm regards,Hotel Management
8/10 Bien
Darla
13 janv. 2024
Darla
Séjour de 2 nuits en janvier 2024
Réponse de GM le 14 janv. 2024
Dear Darla,Thank you for taking the time to provide your rating. We appreciate your feedback and would love to learn more about your experience to ensure we continue to improve. If there are specific areas where we can enhance your stay, please feel free to share more details. We value your input and hope to have the opportunity to exceed your expectations on your next visit.Warm regards,Hotel Management
4/10 Médiocre
Mozhdeh M
Voyage en famille
9 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mozhdeh M
Séjour de 4 nuits en janvier 2024
Réponse de GM le 10 janv. 2024
Dear Mozhdeh,We sincerely apologize for the inconveniences you experienced during your stay. It's disheartening to learn about the issues with the hair dryer and outlets. Your feedback is valuable, and we assure you that we will address these issues promptly to enhance our guests' experience. We appreciate your understanding and hope you would consider giving us another opportunity to provide you with a more enjoyable stay.Warm regards,Hotel Management
10/10 Excellent
Salvador
7 janv. 2024
Salvador
Séjour de 1 nuit en janvier 2024
Réponse de GM le 28 janv. 2024
Dear Salvador,Thank you for taking the time to rate us with 5-stars. We are delighted to know that you enjoyed your stay at our hotel. Your rating is a testament to our dedication to providing an exceptional guest experience. We look forward to welcoming you back on your next visit.Warm Regards,Hotel Management