Literie de qualité supérieure, bureau, rideaux occultants

Avis sur La Quinta Inn by Wyndham Costa Mesa / Newport Beach

2.5 out of 5

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 144 avis sur 1089." "
Note des voyageurs de 8 (Bien), d’après 128 avis sur 1089." "
Note des voyageurs de 6 (Satisfaisant), d’après 170 avis sur 1089." "
Note des voyageurs de 4 (Médiocre), d’après 221 avis sur 1089." "
Note des voyageurs de 2 (Horrible), d’après 426 avis sur 1089." "

4,8/10

Propreté

5,8/10

Personnel et service

4,4/10

Équipements

4,6/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Nabil

Les points faibles : Propreté et personnel et service
Séjour de 5 nuits en août 2023
Réponse de Manager le 4 sept. 2023
Dear Nabil,Thank you for taking the time to leave your feedback. We appreciate your honest assessment of your stay with us, and we apologize for falling short of your expectations. We will use your feedback to enhance the quality of our services and accommodations. If you choose to stay with us again in the future, we hope to provide you with a more enjoyable and satisfactory experience.

6/10 Satisfaisant

Sébastien

Voyage en couple
Les points forts : Personnel et service
Ok sans plus pour une nuit rapide à bas prix
Séjour de 1 nuit en mai 2022

2/10 Horrible

Heather

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I came up to spend time with family for a baptism booked 2 days first no tv no phones no towels key never worked second night last night I had to Uber to park car up HARBOR ! At 10:00 pm then 2 am had to Uber to car then park it at Hooters then 6 am finally a spot by the room there are people residing in their cars and others staying with friends there I had the pleasure of meeting Costa Mesa police while they were searching for a female who jumped in front of my car while running from them after that event I got to witness a few drug transactions I work in the field the last thing I wanted was to spend the weekend amongst it all to also add my mother in law is 90 yrs old I could NOT LET HER WALK ! The miles to park as well as felt uncomfortable leaving her to seek parking the permit provided is a joke !!!! I took photos of literally 23 vehicles not guests !
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Dear Heather, we deeply regret the inconvenience and discomfort you experienced during your stay with us. Your feedback is concerning, and we take these matters very seriously. We sincerely apologize for the issues with the amenities and the difficulties you encountered with parking. Our team is committed to ensuring all guests have a comfortable and safe experience, and we will investigate these concerns thoroughly to prevent similar incidents in the future. Please know that we value your feedback, and we will use it to improve our services and facilities. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards,Guest Experience Team

2/10 Horrible

jordan

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at LaQuinta Inn by Wyndham in Costa Mesa was an absolute nightmare. Upon entering our room, after a quick check in we went to dinner and drinks for my birthday trip, when we returned to the room we were greeted by an army of cockroaches marching across the floor and walls. The bathtub was caked with black grime, the walls were dirty, and to top it all off, there was a distinct odor of urine lingering in the air. We spent 30 minutes going speaking with the front desk clerk who finally agreed to refund us, but wouldn’t confirm it in writing, he finally let us see the folio; which I took pictures of, but we couldn’t keep it. It shows a zero room charge and a credit balance for the two nights. Feeling utterly disgusted, we made the decision to leave and spend the night in our car rather than subject ourselves to another second in that room. The next day my mom called and spoke with Van the manager who dismissively claimed that only our room had roaches, despite meeting another guest in the lobby who had the same complaint. Neal at the front desk confirmed that the night clerk refunded the room but had not processed the refund. To add insult to injury, the Expedia reviews are a mixed bag, with numerous suspiciously glowing 10-star ratings overshadowing the legitimate complaints from guests who had experiences just like ours. It's clear that LaQuinta Inn needs to address its pest problem and improve its customer service before I would ever consider staying there again.
Réponse de Customer Care Team le 18 mars 2024
Dear Jordan, we are deeply sorry to hear about your experience at our hotel. Providing a clean and comfortable environment for our guests is our top priority, and we sincerely apologize for falling short of your expectations. We take cleanliness and pest control very seriously and have taken immediate steps to handle the issues you encountered. We also apologize for any inconvenience caused by the delay in processing your refund and will ensure that our staff is better equipped to handle such situations in the future. Your feedback is invaluable to us, and we will use it to make necessary improvements. We understand your frustration and hope to have the opportunity to regain your trust in the future. Thank you for bringing these concerns to our attention.Best Regards,Guest Experience Team

2/10 Horrible

Lam

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et équipements
How feel when a couple on vacation with each bed. I booked 1 King bed and they sent me to 2 twins bed, after I asked property they said no room to change for me. And not easy to find a parking lot at night
Réponse de Customer Care Team le 18 mars 2024
Dear Lam, we regret to learn of the inconvenience you experienced during your stay. Your comfort and satisfaction are paramount, and we apologize for any disappointment caused by the bedding arrangement and parking situation. Rest assured, we'll handle these concerns internally to ensure improvements are made, particularly in communication regarding room types and availability, as well as parking accessibility. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. Should you choose to stay with us again in the future, we'll make every effort to exceed your expectations. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team

4/10 Médiocre

Patricia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 15 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

scotty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 14 mars 2024
Dear Scotty, thank you for your positive rating! If you have any specific comments or suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another great stay.Best Regards,Guest Experience Team

6/10 Satisfaisant

John

Voyage en couple
Les points forts : Personnel et service
A functional hotel for the price I paid. The hotel is a bit aged and shows. But very friendly guest service, easy check-in and a very cozy bed.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Michae

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The HOOTERS next door was a “nice” touch.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Ahmed

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn’t get my room
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Steve

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My key did not work the majority of the time I tried it. Very annoying. The area is sketchy
Séjour de 1 nuit en mars 2024

10/10 Excellent

Shawn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice front desk service. Clean room
Séjour de 1 nuit en février 2024

4/10 Médiocre

Jeff

Voyage en famille
Les points faibles : Équipements
No housekeeping service and not nearly enough towels. 3 people in the room and could only get two towels
Séjour de 3 nuits en février 2024

2/10 Horrible

Shoua

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was dirty and had cockroaches.
Séjour de 1 nuit en février 2024

10/10 Excellent

Norina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything and everything and nothing😁
Séjour de 6 nuits en février 2024

2/10 Horrible

marha p

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ojalá que encuentren gente que quiera hacer bien su trabajo , pésima limpieza, cabello en las toallas aunque yo llevo las mías , cabello pegado a ellas, en el suelo , basura en el suelo , primera y única vez , no regreso !

10/10 Excellent

Shawn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk personnel very nice and courteous
Séjour de 1 nuit en février 2024

2/10 Horrible

Erica

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bed bugs and roaches

2/10 Horrible

Aya

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cockeroaches, bugs, blood stains on the bed, dirty floor.

4/10 Médiocre

Lee, Las Vegas

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
very noisy because this side is facing the highway, plus it lacks basic stuff like paper, electric socekt etc
Séjour de 1 nuit en février 2024

10/10 Excellent

Leticia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice friendly staff. A great place to rest and spend the night.
Séjour de 1 nuit en février 2024

2/10 Horrible

EILEEN

Voyage en famille
I was not notified that I was putting a deposit for reservations. Then I got a basic room for 300 dollars. Very disappointing
Séjour de 1 nuit en février 2024

10/10 Excellent

andrea

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff! Great amenities! Can’t say enough good things about this little gem.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Cody

Les points faibles : Propreté
Pro - cheap. Cons - I’ve stayed in many La Quintas and this was the first time I’ve been in one that felt so aged and as a result, felt dirty (though I didn’t see any visible issues). The outlets were loose and wouldn’t charge my phone, and it’s adjacent to a Hooter’s restaurant with patrons being loud outside close to closing time.
Séjour de 1 nuit en février 2024

8/10 Bien

Eduardo

Les points forts : Propreté et personnel et service
It was very quiet and safe
Séjour de 2 nuits en février 2024

10/10 Excellent

mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was spacious, clean and bright.The staff was excellent and the food in the Sunset restaurant was excellent. I enjoyed both my stays there and would definitely stay there again.
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Leticia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful and friendly staff. The room was so nice.
Séjour de 1 nuit en février 2024

8/10 Bien

Lilyanna

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Convenient and clean motel
Séjour de 1 nuit en février 2024

2/10 Horrible

Carolina

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

William

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
Old and needs up date. No coffee in the room when you turn on the lights bugs run and hide
Séjour de 2 nuits en février 2024

2/10 Horrible

Larry

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Never will use this hotel again
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Edgar

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
El desayuno malo el cuarto no era como la foto cuarto sucio pelos en las toallas fatal.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Joe

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They rented out their parking. That was difficult for guess.
Séjour de 1 nuit en janvier 2024

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs microwave and mini fridge
Séjour de 4 nuits en janvier 2024

10/10 Excellent

JIRO

Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 25 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Gabriel, Huntington Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en janvier 2024
Réponse de Customer Care Team le 19 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

John

Les points forts : Personnel et service
They need to update the La Quinta i would say. Parking is pretty tight. Nice to have dining nearby. Friendly staff.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Ricardo E De La

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room Smell like raid, and smoke and had roaches, never again would stay there.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Anh Tuan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 3 nuits en janvier 2024

2/10 Horrible

Jasmine

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed bugs
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 10 janv. 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

4/10 Médiocre

Jeff

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Convenient to lots of restaurants and stores. Customer service was good. However, they room deposit was charged and not released when I checked out for some reason. The breakfast is not like other La Quinta's. Just basic coffee, juice, and packaged danish. No eggs or any type of hot breakfast. The room rate should be discounted for what they offer and don't offer.
Séjour de 3 nuits en décembre 2023

8/10 Bien

Lizet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nicer than what the pictures show, huge hotel - safe, quiet area. only had one issue of no hot water one night & the heater not working, but otherwise it was a nice stay w friendly staff!
Séjour de 5 nuits en décembre 2023

2/10 Horrible

Abdelkhalek

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very bad service
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Sara

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked a double bed room and we’re given a single bed so I left my husband and two kids in the room to go get it changed. I got a new room and moved us across the building but the new key wouldn’t open the door so we 4 stood on the landing for several minutes while he tried to get our door open. Room was not very clean. No phone, no outlets by the bed, no CLOCK?, no tissues. Also I think my debit card info was compromised here.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Parker

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 30 déc. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Bien

Cesar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 30 déc. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

2/10 Horrible

Elaina

Séjour de 2 nuits en décembre 2023
Réponse de Customer Care Team le 30 déc. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Elena

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 30 déc. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Bien

John

Easy check in. Quieter room on upper floor as requested. Fridge and microwave in room. Good water pressure in shower. Great value for the price.
Séjour de 3 nuits en décembre 2023