Piscine extérieure

Avis sur Sheraton Ontario Airport Hotel

3.5 out of 5
Sheraton Ontario Airport Hotel
429 N Vineyard Ave, Ontario, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 486 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 308 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 48 avis sur 1001." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Olivier

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon niveau général. Dommage que la restauration soit un peu trop chère et mal maîtrisée (toasts beurrés n’importe comment, commandes imprécises etc…)
Séjour de 4 nuits en mai 2022
Réponse de Carey T le 9 juin 2022
Dear Olivier, Thank you for staying with us and sharing your honest review. We strive to provide the highest level of service to every guest and we wish to apologize for failing to meet your expectations in regards to food and beverage.

6/10 Satisfaisant

June

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very convenient and close to airport. Free shuttle service on the hour was nice. Rooms are clean but a bit outdated. The AC/heater unit must’ve been older. My allergies developed really bad from the poor ventilated AC/heater unit and I was sick from it.
Séjour de 1 nuit en avril 2024
Réponse de Victoria Houston le 15 avr. 2024
Dear June,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention, I sincerely apologize . I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us

10/10 Excellent

Qilin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very convenient and provide 24/7 shuttle to ONT . Recommended
Séjour de 1 nuit en mars 2024
Réponse de Victoria Houston le 1 avr. 2024
Dear Quilin,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Victor, Covina

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Convenient location, with friendly and helpful staff
Séjour de 1 nuit en mars 2024
Réponse de Victoria Houston le 26 mars 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

8/10 Bien

Oliver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Victoria Houston le 7 mars 2024
Dear Oliver,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

NOBUKO

Séjour de 7 nuits en février 2024
Réponse de Victoria Houston le 26 mars 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Kirsten

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Didn’t know this property had some renovations going on. Otherwise it was great!
Séjour de 4 nuits en février 2024
Réponse de Victoria Houston le 5 mars 2024
Dear Kristen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

8/10 Bien

ryan

Séjour de 1 nuit en février 2024
Réponse de Victoria Houston le 20 mars 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

2/10 Horrible

Claudia

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property looks like it hasn’t been updated since the 80s. Food/restaurant was atrocious. Staff was pleasant but undermanned.
Séjour de 1 nuit en février 2024
Réponse de Victoria Houston le 26 févr. 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Customer Service Sheraton Ontario Airport Hotel

4/10 Médiocre

Jeffrey

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is fine as long as you don't stay on a Saturday night. I was staying in the area for a convention and Wed, Thurs, and Fri nights were fine (although the bed comfort is average at best). Saturday night was a totally different experience. We, unfortunately, had a group celebrating a birthday in the room next to us which was being quite loud. I went to the front desk and explained we were fine with them being loud at the moment (it was 5 pm) until 10 pm, but we had a long day the next day so if they were loud after 10 pm we would call. The front desk was perfect and professional and said to call if we had any issues. The people left about 7 pm and all was quiet again and we went to sleep about 10 pm with no issues. The party decided to come back to the room at 11:30 am and was loud enough to wake us up and we are both pretty heavy sleepers. My wife called the desk and they sent security up. We heard the knock on the door and they quieted down for about 5 minutes before getting really loud again. We made a second call twenty minutes later and were told that "security said the party wasn't as loud as they usually are on Saturdays" and seemed annoyed that we wanted the party stopped so we could sleep. The party continued until past 1:00 am when apparently others besides us next door were also being bothered by the noise. The rooms and hotel are fine but don't expect any help if you actually want to sleep while other rooms are way too loud.
Séjour de 4 nuits en février 2024
Réponse de Victoria Houston le 26 févr. 2024
Dear Jeffrey,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by a near by neighbor. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Paul

Séjour de 3 nuits en février 2024
Réponse de Victoria Houston le 25 mars 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely, Customer Service Sheraton Ontario Airport Hotel

6/10 Satisfaisant

Cody

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not get the bed size that we booked
Séjour de 1 nuit en février 2024
Réponse de Victoria Houston le 19 févr. 2024
Dear Cody,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super cute
Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 19 févr. 2024
Dear Jasmine, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jose

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Una opción excelente cerca del aeropuerto!
Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 5 févr. 2024
Dear Jose,En nombre de todo el equipo del hotel, quiero agradecerle por compartir su reciente estadía.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más te importan: ¡tú! Sus comentarios se han compartido con el equipo directivo del hotel. como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, le agradezco que se haya tomado el tiempo de compartir sus comentarios.Esperamos darle la bienvenida nuevamente pronto.Sincerely,Customer ServiceSheraton Ontario Airport Hotelcustomerservice@sheratonont.com909-937-7462

8/10 Bien

Barbara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I did not like that the restaurant was closed for an event. I picked this hotel because it had a restaurant and airport shuttle. I knew I was going to be tired from the weekend leadership retreat I had just attended and did not want to go out to eat the night before my early 6am flight. Because it was closed we had to go out. We found a nearby food place but it was awful. The food was so gross we could not eat it. We ended up going to a small convenient store near the food place and grabbed a drink and chips. If you advertise having a restaurant then it should be open to all. Most hotels have a different room for events from the restaurant so all guests can still have it available to them. Everything else was great, just disappointed.
Séjour de 1 nuit en janvier 2024
Réponse de Victoria Houston le 24 janv. 2024
Dear Barbara,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations .Our property is currently in the process on remodeling on restaurant and bar area . Your experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Customer ServiceSheraton Ontario Airport Hotelcustomerservice@sheratonont.com909-937-7462

10/10 Excellent

Gustavo

Séjour de 1 nuit en janvier 2024
Réponse de Victoria Houston le 19 févr. 2024
Dear Gustavo, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bridgett

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Victoria Houston le 18 janv. 2024
Hello Bridgett,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dennis Allen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
would stay there again
Séjour de 5 nuits en décembre 2023
Réponse de Victoria Houston le 8 janv. 2024
Dear Mr. Dennis Allen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Victoria Houston le 8 janv. 2024
Dear Samatha,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Horrible

Dawn

Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 8 janv. 2024
Dear Dawn ,On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Thank you for bring this experience to my attention , your feedback has been shared with the hotel leadership team to ensure necessary improvements are made.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 8 janv. 2024
Dear Nicole,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peaceful, friendly stay
It was a last minute reservation. My dog and I stayed for two nights, and all went well. Hotel staff was very friendly and helpful.
Séjour de 2 nuits en décembre 2023
Réponse de Victoria Houston le 20 déc. 2023
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

lavinnciea

Les points forts : Propreté et équipements
Good
Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 8 déc. 2023
Dear Lavinnciea , On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

6/10 Satisfaisant

Monica

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The front desk staff is very friendly and professional, but the housekeeping could use some improvement. I walked by a leftover Caesar salad plate on the floor outside the room next to me for over 24 hours, and the garbage cans on our floor were overflowing. I told the front desk twice about the salad plate but it was still there when we checked out this morning. I’d be worried about insects and/or rodents?!
Séjour de 4 nuits en novembre 2023
Réponse de Victoria Houston le 7 déc. 2023
Hello Ms. Monica,On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Thank you for bring this experience to my attention , your feedback has been shared with the hotel leadership team to ensure necessary improvements are made.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

8/10 Bien

Cindy

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great place to stay. Only thing is me and my husband wanted to get in the Jacuzzi and it was past 9am and the groundskeeper said it would be another two hours because he was still cleaning. But otherwise great stay
Séjour de 1 nuit en novembre 2023
Réponse de Victoria Houston le 29 nov. 2023
Dear Cindy,On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! I apologize your were not able to utilized the pool area at 9 am. Your feedback has been shared with as a way to ensure necessary improvement. are made. we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

6/10 Satisfaisant

David, Covington

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
This was the most average place I have ever stayed. It was shockingly average. So average, that if you attempted to use words like pedestrian and vanilla, you might feel a strange impulse to find new words that could more deeply communicate a level of mediocre that the human language may not currently support. For dinner I had orange chicken. It was okay. The texture of the chicken was fine, better than store bought for sure. The orange sauce was a little too sour, and perhaps it could have been slightly sweeter, however, if the sauce was less sour I might not have had the instinct to want the sauce to also be sweeter. It came with plain white rice, which felt like a symbol for what would be the rest of my stay here. Originally, I'd ordered a room with a king sized bed. They let me know that they changed the room to what I think were two full sized or double sized beds. The person who communicated this to me almost made it seem like it was my fault they did this. Not that I really cared, but this was not a great experience. The water in the tub was not able to get very hot. It was definitely warm, but after perhaps 10 minutes I didn't want to stay in the tub any longer because I had been hoping for a hot bath, and this was just above luke warm. The room was clean, but the walls toward the floor showed some damage, and there were burn spots on the lights in the bathroom. The name on the outside of the hotel didn't match the signage for the name on the inside.
Séjour de 2 nuits en novembre 2023
Réponse de Victoria Houston le 27 nov. 2023
Dear Guest,Thank you you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely, Customer Service Sheraton Ontario Airport Hotel

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
staff was friendly. roooms are a bit dated for technology access
Séjour de 2 nuits en novembre 2023
Réponse de Victoria Houston le 21 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service

8/10 Bien

Kishan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 10 nuits en octobre 2023
Réponse de Victoria Houston le 21 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service

2/10 Horrible

ANGEL

Les points forts : Propreté et infrastructures et conditions de l’hébergement
No one bothered to do my wake up call
Séjour de 1 nuit en octobre 2023
Réponse de Victoria Houston le 2 nov. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Irene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the privacy
Séjour de 1 nuit en octobre 2023
Réponse de Victoria Houston le 3 nov. 2023
Dear Irene,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice stay.
Séjour de 2 nuits en octobre 2023
Réponse de Victoria Houston le 20 oct. 2023
Dear Daniel, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Francisco

Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 3 nov. 2023
Dear Francisco On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Aaron

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Employees were very friendly The rooms and entire hotel was clean The beds and pillows Super comfortable The coffee served in the lobby really good
Séjour de 3 nuits en septembre 2023
Réponse de Victoria Houston le 5 oct. 2023
Dear Aaron, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

8/10 Bien

Jeff

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place safe at Hotel. The area gets tough at night.
Séjour de 2 nuits en septembre 2023
Réponse de Victoria Houston le 27 sept. 2023
Dear Jeff, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Customer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Yong Jin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
很好
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 25 sept. 2023
Dear Yong JIn,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel for a one night stay
Check in was pleasant. Unfortunately the restaurant wasn’t open on Sunday. Nice hotel.
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 20 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
no se puede dormir
muy mala experiencia mucho ruido por parte de los visitantes al hotel, no se puede descansar terrible!!
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 20 sept. 2023
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Customer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Kathleen

Séjour de 2 nuits en septembre 2023
Réponse de Victoria Houston le 20 oct. 2023
Dear Kathleen,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Virginia L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 14 sept. 2023
Dear Virginia L,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best stay
Everything went so smooth from check in to check out. We got a shuttle from the airport and to the airport. The shuttle driver was waiting on us when we came down from our room. The bed was the best bed ever. The room was Very clean and comfortable.
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 14 sept. 2023
Dear Christine,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

8/10 Bien

Noe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bueno
Séjour de 4 nuits en septembre 2023
Réponse de Victoria Houston le 14 sept. 2023
Dear Noe ,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

4/10 Médiocre

SOEISHIN

Voyage en famille
Les points faibles : Confort de la chambre
Air conditioning fan very loud
The air conditioning fan in the room was very noisy, hence I had to turn it off before I went to sleep. But I had problem sleeping since it was very hot.
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 1 sept. 2023
Dear Soeishin, Thank you for taking the time to let us know about your experience while staying with us. Your experience of during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Customer Service Sheraton Ontario Airport Hotel

2/10 Horrible

Sherif

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bedsheets were not washed for months. In the dark it seems fine, but when you turn on the lights and look through the bedsheets, you can see there is stains all over the entire sheet! I do not reccommend this hotel to anyone as you will be prone to many diseases just off how unsanitary this place is.
Séjour de 2 nuits en août 2023
Réponse de Victoria Houston le 29 août 2023
Dear Sherif, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Victoria HoustonCustomer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Experience but ok .and no breakfast
Séjour de 3 nuits en août 2023
Réponse de Victoria Houston le 29 août 2023
Dear Victor, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Victoria HoustonCustomer Service Sheraton Ontario Airport Hotel

2/10 Horrible

Corey

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible
Awful hotel. Very depressing. No wi fi and mediocre attentiveness. No breakfast on weekends.
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 24 août 2023
Dear Guest,Thank you you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Victoria HoustonCustomer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Lourdes

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 24 août 2023
Dear Lourdes,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Carmen

Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 5 sept. 2023
Dear Carmen,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Oscar

Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 5 sept. 2023
Dear Oscar,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 15 août 2023
Dear Monica,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel

8/10 Bien

Jillian

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Victoria Houston le 15 août 2023
Dear Jillian,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel