Avis sur Sheraton Ontario Airport Hotel
Sheraton Ontario Airport Hotel
429 N Vineyard Ave, Ontario, CA
Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage d’affaires
3 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2022
Réponse de Carey T le 9 juin 2022
Dear Olivier,
Thank you for staying with us and sharing your honest review. We strive to provide the highest level of service to every guest and we wish to apologize for failing to meet your expectations in regards to food and beverage.
6/10 Satisfaisant
June
9 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
June
Séjour de 1 nuit en avril 2024
Réponse de Victoria Houston le 15 avr. 2024
Dear June,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention, I sincerely apologize . I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us
10/10 Excellent
Qilin
Voyage d’affaires
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Qilin
Séjour de 1 nuit en mars 2024
Réponse de Victoria Houston le 1 avr. 2024
Dear Quilin,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Victor, Covina
26 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Victor
Séjour de 1 nuit en mars 2024
Réponse de Victoria Houston le 26 mars 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
8/10 Bien
Oliver
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Oliver
Séjour de 3 nuits en mars 2024
Réponse de Victoria Houston le 7 mars 2024
Dear Oliver,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
NOBUKO
6 mars 2024
NOBUKO
Séjour de 7 nuits en février 2024
Réponse de Victoria Houston le 26 mars 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Kirsten
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, équipements
Kirsten
Séjour de 4 nuits en février 2024
Réponse de Victoria Houston le 5 mars 2024
Dear Kristen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
8/10 Bien
ryan
27 févr. 2024
ryan
Séjour de 1 nuit en février 2024
Réponse de Victoria Houston le 20 mars 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
2/10 Horrible
Claudia
Voyage en famille
25 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Claudia
Séjour de 1 nuit en février 2024
Réponse de Victoria Houston le 26 févr. 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Customer Service Sheraton Ontario Airport Hotel
4/10 Médiocre
Jeffrey
Voyage d’affaires, Voyage en couple
20 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 4 nuits en février 2024
Réponse de Victoria Houston le 26 févr. 2024
Dear Jeffrey,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by a near by neighbor. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Paul
19 févr. 2024
Paul
Séjour de 3 nuits en février 2024
Réponse de Victoria Houston le 25 mars 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely, Customer Service Sheraton Ontario Airport Hotel
6/10 Satisfaisant
Cody
Voyage en famille, Voyage d’affaires
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cody
Séjour de 1 nuit en février 2024
Réponse de Victoria Houston le 19 févr. 2024
Dear Cody,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
10/10 Excellent
Jasmine
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jasmine
Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 19 févr. 2024
Dear Jasmine, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Jose
Voyage en famille avec de jeunes enfants
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 5 févr. 2024
Dear Jose,En nombre de todo el equipo del hotel, quiero agradecerle por compartir su reciente estadía.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más te importan: ¡tú! Sus comentarios se han compartido con el equipo directivo del hotel. como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, le agradezco que se haya tomado el tiempo de compartir sus comentarios.Esperamos darle la bienvenida nuevamente pronto.Sincerely,Customer ServiceSheraton Ontario Airport Hotelcustomerservice@sheratonont.com909-937-7462
8/10 Bien
Barbara
Voyage d’affaires
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Barbara
Séjour de 1 nuit en janvier 2024
Réponse de Victoria Houston le 24 janv. 2024
Dear Barbara,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations .Our property is currently in the process on remodeling on restaurant and bar area . Your experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Customer ServiceSheraton Ontario Airport Hotelcustomerservice@sheratonont.com909-937-7462
10/10 Excellent
Gustavo
19 janv. 2024
Gustavo
Séjour de 1 nuit en janvier 2024
Réponse de Victoria Houston le 19 févr. 2024
Dear Gustavo, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Bridgett
Voyage en famille
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bridgett
Séjour de 1 nuit en janvier 2024
Réponse de Victoria Houston le 18 janv. 2024
Hello Bridgett,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Dennis Allen
Voyage en couple
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dennis Allen
Séjour de 5 nuits en décembre 2023
Réponse de Victoria Houston le 8 janv. 2024
Dear Mr. Dennis Allen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Samantha
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 3 nuits en décembre 2023
Réponse de Victoria Houston le 8 janv. 2024
Dear Samatha,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Horrible
Dawn
26 déc. 2023
Dawn
Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 8 janv. 2024
Dear Dawn ,On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Thank you for bring this experience to my attention , your feedback has been shared with the hotel leadership team to ensure necessary improvements are made.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Nicole
22 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 8 janv. 2024
Dear Nicole,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Elizabeth
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peaceful, friendly stay
Elizabeth
Séjour de 2 nuits en décembre 2023
Réponse de Victoria Houston le 20 déc. 2023
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
lavinnciea
7 déc. 2023
Les points forts : Propreté et équipements
lavinnciea
Séjour de 1 nuit en décembre 2023
Réponse de Victoria Houston le 8 déc. 2023
Dear Lavinnciea , On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
6/10 Satisfaisant
Monica
Voyage en famille
4 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Monica
Séjour de 4 nuits en novembre 2023
Réponse de Victoria Houston le 7 déc. 2023
Hello Ms. Monica,On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Thank you for bring this experience to my attention , your feedback has been shared with the hotel leadership team to ensure necessary improvements are made.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
8/10 Bien
Cindy
Voyage en couple
26 nov. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Cindy
Séjour de 1 nuit en novembre 2023
Réponse de Victoria Houston le 29 nov. 2023
Dear Cindy,On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! I apologize your were not able to utilized the pool area at 9 am. Your feedback has been shared with as a way to ensure necessary improvement. are made. we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
6/10 Satisfaisant
David, Covington
Voyage d’affaires
22 nov. 2023
Les points forts : Propreté
Les points faibles : Équipements
David
Séjour de 2 nuits en novembre 2023
Réponse de Victoria Houston le 27 nov. 2023
Dear Guest,Thank you you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely, Customer Service Sheraton Ontario Airport Hotel
8/10 Bien
Voyageur vérifié
Voyage d’affaires
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Victoria Houston le 21 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service
8/10 Bien
Kishan
7 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kishan
Séjour de 10 nuits en octobre 2023
Réponse de Victoria Houston le 21 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service
2/10 Horrible
ANGEL
30 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
ANGEL
Séjour de 1 nuit en octobre 2023
Réponse de Victoria Houston le 2 nov. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Irene
Voyage en famille
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irene
Séjour de 1 nuit en octobre 2023
Réponse de Victoria Houston le 3 nov. 2023
Dear Irene,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel
8/10 Bien
Daniel
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en octobre 2023
Réponse de Victoria Houston le 20 oct. 2023
Dear Daniel, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Francisco
13 oct. 2023
Francisco
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 3 nov. 2023
Dear Francisco On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel
10/10 Excellent
Aaron
Voyage en famille
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aaron
Séjour de 3 nuits en septembre 2023
Réponse de Victoria Houston le 5 oct. 2023
Dear Aaron, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel
8/10 Bien
Jeff
Voyage avec des animaux de compagnie, Voyage en couple
27 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeff
Séjour de 2 nuits en septembre 2023
Réponse de Victoria Houston le 27 sept. 2023
Dear Jeff, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Customer Service Sheraton Ontario Airport Hotel
10/10 Excellent
Yong Jin
Voyage en groupe
24 sept. 2023
Les points forts : Propreté, personnel et service, équipements
Yong Jin
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 25 sept. 2023
Dear Yong JIn,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Bien
Michael
19 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel for a one night stay
Michael
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 20 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
4/10 Médiocre
Voyageur vérifié
Voyage en famille
18 sept. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
no se puede dormir
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 20 sept. 2023
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Customer Service Sheraton Ontario Airport Hotel
10/10 Excellent
Kathleen
17 sept. 2023
Kathleen
Séjour de 2 nuits en septembre 2023
Réponse de Victoria Houston le 20 oct. 2023
Dear Kathleen,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Virginia L
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Virginia L
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 14 sept. 2023
Dear Virginia L,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel
10/10 Excellent
Christine
Voyage en famille
10 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best stay
Christine
Séjour de 1 nuit en septembre 2023
Réponse de Victoria Houston le 14 sept. 2023
Dear Christine,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel
8/10 Bien
Noe
6 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Noe
Séjour de 4 nuits en septembre 2023
Réponse de Victoria Houston le 14 sept. 2023
Dear Noe ,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel
4/10 Médiocre
SOEISHIN
Voyage en famille
1 sept. 2023
Les points faibles : Confort de la chambre
Air conditioning fan very loud
SOEISHIN
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 1 sept. 2023
Dear Soeishin, Thank you for taking the time to let us know about your experience while staying with us. Your experience of during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Customer Service Sheraton Ontario Airport Hotel
2/10 Horrible
Sherif
29 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherif
Séjour de 2 nuits en août 2023
Réponse de Victoria Houston le 29 août 2023
Dear Sherif, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Victoria HoustonCustomer Service Sheraton Ontario Airport Hotel
10/10 Excellent
Victor
26 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victor
Séjour de 3 nuits en août 2023
Réponse de Victoria Houston le 29 août 2023
Dear Victor, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Victoria HoustonCustomer Service Sheraton Ontario Airport Hotel
2/10 Horrible
Corey
19 août 2023
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible
Corey
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 24 août 2023
Dear Guest,Thank you you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Victoria HoustonCustomer Service Sheraton Ontario Airport Hotel
10/10 Excellent
Lourdes
Voyage en famille
17 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lourdes
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 24 août 2023
Dear Lourdes,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Carmen
15 août 2023
Carmen
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 5 sept. 2023
Dear Carmen,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Oscar
14 août 2023
Oscar
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 5 sept. 2023
Dear Oscar,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
10/10 Excellent
Monica
14 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Monica
Séjour de 1 nuit en août 2023
Réponse de Victoria Houston le 15 août 2023
Dear Monica,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel
8/10 Bien
Jillian
Voyage en groupe
11 août 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Jillian
Séjour de 3 nuits en août 2023
Réponse de Victoria Houston le 15 août 2023
Dear Jillian,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel