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Avis sur Ontario Inn & Suites

2 out of 5
Ontario Inn & Suites
5361 Holt Blvd, Montclair, CA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 401 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 125 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 82 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 107 avis sur 1000." "

7,8/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Rafael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe
Séjour de 1 nuit en avril 2024

2/10 Horrible

Sam

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not good
Séjour de 10 nuits en mars 2024
Réponse de Rick le 3 avr. 2024
Sam,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Ambar

Voyage en groupe
Les points forts : Personnel et service
Not as clean as one would hope but was decent for it being last minute and it being the only decent price around the area
Séjour de 2 nuits en mars 2024
Réponse de Rick le 3 avr. 2024
Ambar,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Aide

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Rick le 3 avr. 2024
Aide,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Mikhail

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Rick le 19 mars 2024
Mikhail,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Rose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They was nice and helpful
Séjour de 1 nuit en mars 2024
Réponse de Rick le 19 mars 2024
Rose,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Satisfaisant

Tony

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The night person was very nice and made sure I got the type of room that I was suppose to get.
Séjour de 1 nuit en mars 2024
Réponse de Rick le 19 mars 2024
Tony,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future

2/10 Horrible

Agustin

Séjour de 1 nuit en février 2024
Réponse de Rick le 3 avr. 2024
Agustin,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

4/10 Médiocre

Michelle

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Photos when booking were deceiving. Property was not nice for the price.
Séjour de 1 nuit en janvier 2024
Réponse de Rick le 5 févr. 2024
Michelle,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

andrew, Anaheim

Séjour de 2 nuits en janvier 2024
Réponse de Rick le 3 avr. 2024
Andrew,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

Zumiko

Séjour de 1 nuit en janvier 2024
Réponse de Rick le 3 avr. 2024
Zumiko,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Rick le 17 janv. 2024
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean the office man was very pleasant
Séjour de 3 nuits en janvier 2024
Réponse de Rick le 17 janv. 2024
Tim,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

4/10 Médiocre

Anthony

Séjour de 1 nuit en janvier 2024
Réponse de RIck le 17 janv. 2024
Anthony,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future

2/10 Horrible

Ana

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Disappointed
Very disappointed, stayed here and the lady in the office issued a key to us,however the room was already occupied. Needless to say the situation was uncomfortable for all.
Séjour de 1 nuit en janvier 2024
Réponse de Rick le 17 janv. 2024
Ana,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future

10/10 Excellent

Claudia

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was fast and easy, employee was friendly and helpful
Séjour de 1 nuit en janvier 2024
Réponse de Rick le 17 janv. 2024
Claudia,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Christeana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Rick le 17 janv. 2024
Christeana,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Joseph

Séjour de 1 nuit en janvier 2024
Réponse de Rick le 17 janv. 2024
Joseph,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Cesar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Rick le 17 janv. 2024
Cesar,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean & quiet every time
Mostly I just go there to shower n shave; but occasionally just to get away. Always clean and quiet and the staff are really nice. Plenty of towels, the water is always hot. The only thing that would make it perfect is if they let me bring my potty trained kitties. Over-all, it's my go to spot and i look forward to my next stay. Cool place to post up with a date too.
Séjour de 1 nuit en janvier 2024
Réponse de Rick le 3 janv. 2024
Gregory,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

Quy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de RIck le 3 janv. 2024
Quy,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Anthony, Victorville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place for a great time
Séjour de 1 nuit en décembre 2023
Réponse de Rick le 3 janv. 2024
Anthony,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

2/10 Horrible

emilio

Séjour de 1 nuit en novembre 2023
Réponse de RIck le 3 janv. 2024
Emilio,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future

8/10 Bien

Grant

Séjour de 1 nuit en décembre 2023
Réponse de Rick le 3 janv. 2024
Grant,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

Hazel

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The guy who checked us in was nice enough to get us a room on the 1st floor since I had just gotten out of the hospital for an emergency c-section & visiting our newborn at Pomona Valley Hospital NICU.
Séjour de 1 nuit en novembre 2023
Réponse de Rick le 15 déc. 2023
Hazel,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

2/10 Horrible

Anthony

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Heater was not working blowing cold air
Séjour de 1 nuit en novembre 2023
Réponse de Rick le 15 déc. 2023
Anthony,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nuce, clean place to stay.
Séjour de 1 nuit en novembre 2023
Réponse de Rick le 15 déc. 2023
Mary,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Marissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Arav C le 23 nov. 2023
Marissa,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

oscar

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Super clean
Séjour de 1 nuit en novembre 2023
Réponse de RIck le 23 nov. 2023
Oscar,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Rosalio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Rick le 23 nov. 2023
Rosalio,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

Bruce

Séjour de 1 nuit en novembre 2023
Réponse de Rick le 3 janv. 2024
Bruce,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

Bruce

Séjour de 1 nuit en novembre 2023
Réponse de Rick le 15 déc. 2023
Bruce,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

Erika

Les points forts : Personnel et service et confort de la chambre
Poor Tired Stay!
I’ve stayed at this Hotel before and never a problem. But this time around I was not happy at all. The heater wasn’t working, and as I was using the restroom a mouse tried to enter the restroom. I was very upset. It was very late so I made the best out of the night with the light on as I was not comfortable after seeing that mouse. Friendly staff, room was clean but not sure what happened this time around. It’s not cheap staying at any Hotel so no one should be having these kind of bad experience.
Séjour de 1 nuit en novembre 2023
Réponse de Rick le 23 nov. 2023
Erika,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Satisfaisant

Jesus

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Overnight stay
Just an overnight stay to avoid a back and forth 2hr drive from Palmdale to Upland for a Sat morning Breast Cancer Awareness walk. Would have been nice to have had a coffee maker in the room. But overall, it was a nice place to stay for one night. One night only though.
Séjour de 1 nuit en octobre 2023
Réponse de Rick le 4 nov. 2023
Jesus,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Satisfaisant

Björn

Voyage en famille
Les points forts : Propreté et confort de la chambre
Very much OK, not more and no less
Séjour de 1 nuit en octobre 2023
Réponse de Rick le 4 nov. 2023
Bjorn,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Satisfaisant

Tamecca

Les points forts : Propreté
Knock and wsit for a response before entering!
It was ok stay. The AC was extremely loud. There were people next door with vwry loud music late into the night. A service person entered our room without knocking as i was getting dressed. The stay was probably about what you'd expect for the price. It was clean, safe, and manageable for one night.
Séjour de 1 nuit en octobre 2023
Réponse de Rick le 4 nov. 2023
Tamecca,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Marissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Rick le 4 nov. 2023
Marissa,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

RAMIRO

Nice holet, close to my uncle house, very clean
Séjour de 1 nuit en octobre 2023
Réponse de Rick le 4 nov. 2023
Ramiro,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Bien

Dora

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Rick le 10 oct. 2023
Dora,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Rick le 10 oct. 2023
David,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Adolfo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good deevice
Séjour de 1 nuit en septembre 2023
Réponse de Rick le 10 oct. 2023
Adolfo,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Satisfaisant

Tatiana, Ontario

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
Room had a very musty smell. We can hear the upstairs guests every move. The ice machine was not working and the pool was locked not to mention the stains on our blankets.
Séjour de 2 nuits en septembre 2023
Réponse de Rick le 10 oct. 2023
Tatiana,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Satisfaisant

Tony

Overall is OK. Score a 7 out of 10.
The Inn is OK. The room was clean. And the bed was comfortable. Which are up most important. The location is ok. The towel are getting pretty old so lost the freshness or softness of them. The bathroom fan was making grinding noise. The bearings was worn out. So it should be address. The staff was friendly overall. I think the rate was a little bit too high at around $140 including tax. I would say $110 total would be more appropriate for the accommodation.
Séjour de 1 nuit en septembre 2023
Réponse de Rick le 10 oct. 2023
Tony,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

6/10 Satisfaisant

Branden

Séjour de 2 nuits en septembre 2023
Réponse de Rick le 10 oct. 2023
Branden,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Carlos

Séjour de 1 nuit en septembre 2023
Réponse de Rick le 15 sept. 2023
Carlos,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Andrew

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Rick le 15 sept. 2023
Andrew,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great spot for date night!
Was a little worried about the location and safety, however it was lit and quiet no issues. The room with jet tub was small but clean! Would stay here again on date night :)
Séjour de 1 nuit en septembre 2023
Réponse de Rick le 15 sept. 2023
Patricia,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Melba

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
Check in was fast and friendly parking was safe and liked that there was a security on premises. Room was big nice clean and smelled clean. Towels were a bit cheap thin and not absorbent. Liked the microwave and frig on the room. Great water pressure but cheap toilet paper.
Séjour de 1 nuit en août 2023
Réponse de Rick le 28 août 2023
Melba,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Sylvia

Séjour de 1 nuit en août 2023
Réponse de Rick le 15 sept. 2023
Sylvia,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Satisfaisant

Lesley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay. Saved me and my family when we needed a place to sleep and all hotels we would come across were booked and we managed to find 2 rooms here. My only issues were smell related. The sheets and towels in the room I was in had a very slight smell to it. Didn't smell dirty or bad but also didn't smell like they were cleaned. The 2nd room smelled of cigarettes. Not sure if it was the room itself or someone in the room over but it smelled like cigarettes the whole night. I'm sure if we called the front desk, they might have done something to resolve the smell, but it was bearable. Other than those couple smell issues, it's a good place if you need a last minute stay for the night.
Séjour de 1 nuit en août 2023
Réponse de Rick le 28 août 2023
Lesley,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.