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Avis sur DoubleTree by Hilton Ontario Airport

4 out of 5
DoubleTree by Hilton Ontario Airport
222 N Vineyard Ave, Ontario, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 480 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 212 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 117 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 113 avis sur 1001." "

8,2/10

Propreté

8,2/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Amber

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were pretty underwhelmed with our room. It was spacious but there was a lot to be desired in the cleanliness department. The carpeting in the hallways and room were worn and stained. The shower was old and difficult to turn on. The staff was fantastic though and very friendly.
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 3 avr. 2024
Hello Amber,Thank you for your review! We appreciate the valued feedback and we have forwarded your comments to the appropriate departments to take care of. We are pleased to hear that our staff was fantastic! We hope to see you return soon :)

10/10 Excellent

xinci

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
Séjour de 2 nuits en mars 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 25 mars 2024
Hello Xinci,Thank you for taking the time to give us a review! we are glad to see you enjoyed your stay with us!

10/10 Excellent

Savannah

Séjour de 2 nuits en mars 2024

10/10 Excellent

Jose

Séjour de 2 nuits en mars 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 21 mars 2024
Hello Jose, Thank you for taking the time to give us a review! we hope to see you again soon!

8/10 Bien

Felix Daniel

Séjour de 4 nuits en novembre 2023
Réponse de Doubletree by Hilton Ontario ca le 10 avr. 2024
Thank you for taking time out of your busy schedule to complete this guest survey in regards to your recent stay with us. Our continued goal at the Doubletree Hotel by Hilton is to provide each and every guest with an overall "5" experience. In reviewing your survey scores I see that there are still some areas that as a hotel we need to improve upon. Your feedback has been shared with our management team and we will work diligently on moving the needle in the areas in which we received less than a "5" rating. We look forward to welcoming you back so that we can provide you with an overall "5" experience that we are known for.

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 19 mars 2024
Hello! It looks like you had a great stay. Thanks for providing Expedia Group travelers with a positive experience. Hope to see you back soon :)

10/10 Excellent

Molly, Colton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went for my son's 35 birthday and everything was excellent!! Staff, rooms, breakfast area, dance hall! The only thing I missed is not getting in the pool since my sons birthday is in FEBRUARY!! URGH. It was my second visit there and just as good as the first. Defiantly will go again.
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 15 mars 2024
Hello Molly! It looks like you had a great stay. Thank you for providing Expedia Group travelers with a positive experience. We hope to see you soon, when its a bit warmer to enjoy the pool :)

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Goid
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton Ontario, Ca. le 11 mars 2024
Hello Cindy, Thank you for taking the time to give us a review! We hope you stay with us again, should your travels bring you to Ontario.

2/10 Horrible

Michael

Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 2 avr. 2024
Hello Michael, Thank you for your review, we are sorry to hear that your stay was less than perfect. We hope that you would give us another opportunity to serve you better in the future.

6/10 Satisfaisant

Kirsten

The property itself is fine. If you book through Expedia and have hilton rewards, make sure you know you cannot use your resort credit if you don’t book through the hotel. I was told I had resort credit when I checked in so I used it every day. I got the bill and did not receive the credit since I booked through Expedia. I do feel like I was lied to since I didn’t even know I had credit to begin with. Please double check with the hotel if they ever mention rewards.
Séjour de 3 nuits en février 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 8 mars 2024
Hello Kristen, Thank you for giving us a review. We apologize for the misinformation, we will continue to work the team to make sure the correct information is being given. I hope that you reconsider stay with us to demonstrate you better.

10/10 Excellent

Armando, La Puente

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location very close to airport, hotel has a restaurant (Porter Steak House) and a night club (Misty’s Lounge) inside… BIGGEST 👎 to me but not much of a big deal is that the hotel will charge you $17 for parking
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 8 mars 2024
Hello Armando, Thank you for your review!! We are sorry for the inconvenience of the parking fee, the reasoning we charge is the maintenance and upkeep of the parking lot. We hope that you do stay with again to enjoy the amenities we have to offer.

8/10 Bien

Andres R.

Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 25 mars 2024
Hello Andres R, Thank you for talking the time to give us a review! we hope that you stay with us again and we can make your stay a 5 :)

6/10 Satisfaisant

Rubenia Carola

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Doubletree by Hilton, Ontario, Ca. le 5 mars 2024
Hello Rubenia, Thank you for giving us a review, even though things were less than glowing. I hope that you give us another opportunity to in the future

6/10 Satisfaisant

Anthony

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
As a disabled guest, I sent my wife in to register for us while I remained in the car in the temporary parking space because all three of the non-hotel shuttle disabled spaces were taken. I sent her in with my identification and credit card. The registration clerk would not let her check in, even after speaking to me on the phone. It was only after my wife insisted on speaking to a manager that we were able to check in. I’ve practiced law in this county for 20 years and this is the only time and place that this has ever happened.
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 3 mars 2024
Hello Mr. Anthony, please accept apologies for the inconvenience, I agree the agent could have handled this in a different way without reaching out to a manager, if you were here and not able to come to the desk. Your feedback will be used as teachable moment to our Front Desk Team. I hope that you would give us another opportunity in the future.

10/10 Excellent

Liesl, Lytle Creek

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very Impressed with the most beautiful entry.Tge rooms were completely and clean. We definitely enjoyed our stay for our event
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 3 mars 2024
Hello Liesl, It looks like you had a great stay. Thanks for providing Expedia Group travelers with a positive experience.

10/10 Excellent

Sandra, San Juan Capistrano

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and comfortable hotel. Convenient for business or other event.
Séjour de 2 nuits en février 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 29 févr. 2024
Hello Sandra, Thank you for the great a great review! hope to see you soon!

10/10 Excellent

Mariam

Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 27 févr. 2024
Hello Mariam,It looks like you had a great stay. Thanks for providing Expedia Group travelers with a positive experience.

10/10 Excellent

Juan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 3 nuits en février 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 26 févr. 2024
Hello Juan, Thank you for your interest in give us a review! We hope to see you soon!

10/10 Excellent

MICHAEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 26 févr. 2024
Hello Michael, Thank you for your review! we hope to see you again soon!

4/10 Médiocre

Wayne de

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Hotel design very dated and poorly laid out. Furnishings, carpets worn and dirty. Of that’s your thing, enjoy. I will never return.
Séjour de 1 nuit en février 2024
Réponse de I-Morgan le 8 févr. 2024
Thank you, Wayne for taking the time to share your feedback and will take your comment into account. We have 3 buildings in the hotel with one building as newly renovated. I apologize that you didn't find the layout and design to your liking. I will share your comment with our Housekeeping & Engineering team as we strive on a daily basis for excellence in our products & services. I may have to move mountains before you would change your mind but hoping that you can give us another opportunity to be at your service.

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently close to the airport
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton, Ontario, Ca. le 7 févr. 2024
Hello Victor, Thank you for taking the time to give us a review! We are pleased to hear that you enjoyed your stay with us and that the location was convenient for you close to the airport. Hope to see you soon :)

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was awesome and the staff were great iroom was clean and everything was great...i will be back
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 22 janv. 2024
Hello Anthony, Thank you for your interest in giving us a review, we will see you soon!

2/10 Horrible

DeAndre

Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 21 janv. 2024
Hello DeAndre, Thank for taking the time to give us a review. These concerns mentioned will be addressed to the appropriate departments to be taken care of.

6/10 Satisfaisant

Richard

Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 21 janv. 2024
Hello Richard, Thank you for your response, we hope that you give us another opportunity to show you better.

2/10 Horrible

Nasser, Carrollton

Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton Ontario, Ca. le 29 janv. 2024
Hello Nasser, Thank you for your review. I'm sorry to see you stay was not as good as expected. I hope that you give us another opportunity to serve you.

10/10 Excellent

Dolores

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 10 janv. 2024
Thank you for you great rating and glad we met your expectations. Hoping to see you back here.

2/10 Horrible

Nicole

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Was disappointed with this stay for the price we payed. The air conditioning wasn’t working which made it hot in the room at night. Called the front desk and they assured someone would come check it out which no one ever did. The tv was completely glitchy where we couldn’t watch anything. We left the room to go to dinner and there was a cockroach on the wall outside our door. Won’t be a returning guest.
Réponse de I-Morgan le 10 janv. 2024
Thank you for sharing your stay with us. We apologize for as you didn't enjoy your stay and we did not meet your expectation. I will contact you in a separate email or call and gain more insights with your stay.

8/10 Bien

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Harneet was super awesome at the front desk, very friendly young girl! Will come back to this hotel again. :)
Séjour de 2 nuits en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for your valuable feedback. We always strive for excellence in customer service and looking for ways to make your stay comfortable. Thank you for recognizing Harneet and will definitely share your great comments.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Needs an update
Great service. Comforter definitely had a bad smell. Elevators were noisy. A couple of exit signs were broken
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for your great feedback especially in deliverance of customer service. We always find ways to make your stay enjoyable. Will address the condition of comforter, noisy elevator and exit signs to the department concerned, and for that, I'm so sorry.

2/10 Horrible

Paul A

Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
We apologize for the inconvenience and fail to meet your expectations. Hope to gain some insights so we can make it right.

10/10 Excellent

graciela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for the wonderful score. Hoping to of service again .

10/10 Excellent

sam, Moreno Valley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Love your great ratings! Glad to be of service.

10/10 Excellent

Mike

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was ny far the cleanest, wonderful, gorgeous room ive had the pleasure of resting in on a very long time. My only regret is i didnt get to enjoy the room & facilities to its fullest for i was only there to rest until work called. My hats off to this establishment. Id stay backnin '16 but theyve outdone themselves to the point whrre i cant even remember the last room - although im certain it was fine at the time. Great job, Doubletree
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
We truly appreciate the awesome ratings and review. Glad and honored to be of service. Hoping to see you back here in the not-so-distant future.

8/10 Bien

Denise, Palmdale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Started off with a very nice clerk, She was so nice to me. First she gave me on room on 3rd floor. That to much walking for my leg, ask did they have a room on first floor yes, parking fee waive and she offer me help you need a wheelchair. They even text your Phone to check on you. Outstanding. Room nice and Clean All Staff very very nice. Will come again if in Town.
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for recognizing our team member. We will share your nice recognition with Annette. I'm glad that you enjoyed your stay and the atmosphere here at the DoubleTree Ontario. Glad to be of service.

10/10 Excellent

Katherine

Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for your great ratings and for staying with us. We will continue to strive for excellence as it touches our heart seeing this awesome review!

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de I-Morgan le 4 janv. 2024
Thank you for the great rating! Glad that we met your expectations. We're honored to be of service.

8/10 Bien

Harrison

Séjour de 3 nuits en novembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for your rating and an opportunity to be better by achieving a perfect 10 towards your next visit. Thank you for choosing Doubletree by Hilton Ontario Airport.

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service and the atmosphere was great!!!
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for taking your valuable time to rate us highly. Your great ratings motivate us to continue to strive for excellence consistently.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for the very nice rating! This is one of the reasons why we always strive for excellence in service. Glad you enjoyed your stay with us.

2/10 Horrible

Rebecca

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
We apologize for your stay that we didn't meet your expectations. As we continue to strive for excellence, we too, have shortcomings which would serve as a teachable moment. I am hoping that I can obtain more insights in regard to your stay.

8/10 Bien

Margrethe

Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for taking your valuable time to rate us. Hoping to achieve a perfect 5 the next time around as we continuously find ways to make it right.

10/10 Excellent

Samuel, San Juan Capistrano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
We appreciate your great feedback as we are continuously looking for an opportunity to achieve excellence in service consistently. Thank you for staying with us and honored to be of service.

4/10 Médiocre

Alfonso

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Clogged shower with giant hair ball had not been cleaned in months Loud party next door all night
Séjour de 3 nuits en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
We apologize for the inconvenience and not so great stay. As we seek for excellence in service, we didn't meet your expectations, and for that, I'm so sorry. I will address the condition of the shower and the noise from the department concerned.

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was nice
Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you, Ms. Rachel, for your awesome score! This will motivate us more to aim high in customer service.

10/10 Excellent

Angel

Séjour de 1 nuit en décembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for the great score. We will strive smore for excellence. We're glad to be of service !

8/10 Bien

Lauren

Séjour de 3 nuits en novembre 2023
Réponse de I-Morgan le 4 janv. 2024
Thank you for the good score. Looking for an opportunity to reach a perfect 5 the next time around. Glad to be of service.

10/10 Excellent

Minnie

Séjour de 1 nuit en novembre 2023
Réponse de Doubletree Hotel Ontario Ca, le 28 nov. 2023
I certainly appreciate you taking the time to complete this survey concerning your recent stay at our hotel. It is our continued goal to provide each and every guest of ours with an "Overall 10 Experience" and I can see that we have achieved our goal while you were here. We always look for new and improved ways to inform travelers in regards to our hotel and the level of service that we are known for. Thank you again for your recent stay and I hope you will allow us the pleasure of welcoming you back to the DoubleTree by Hilton Ontario Airport in the near future.

8/10 Bien

Rhodora

Séjour de 1 nuit en novembre 2023
Réponse de Doubletree Hotel Ontario Ca, le 29 nov. 2023
Thank you for taking time out of your busy schedule to complete this survey in regard to your recent stay with us. Our continued goal at the Doubletree Hotel by Hilton is to provide each and every guest with an overall "10" experience. In reviewing your survey scores I see that there are still some areas that as a hotel we need to improve upon. Your feedback has been shared with our management team and we will work diligently on moving the needle in the areas in which we received less than a "10" rating. We look forward to welcoming you back so that we can provide you with an overall "10" experience that we are known for.

10/10 Excellent

Alvin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Stay
Séjour de 1 nuit en novembre 2023
Réponse de Doubletree Hotel Ontario Ca, le 29 nov. 2023
Thank you for taking time out of your busy schedule to complete this survey in regard to your recent stay with us. Our continued goal at the Doubletree Hotel by Hilton is to provide each and every guest with an overall "10" experience. In reviewing your survey scores I see that there are still some areas that as a hotel we need to improve upon. Your feedback has been shared with our management team and we will work diligently on moving the needle in the areas in which we received less than a "10" rating. We look forward to welcoming you back so that we can provide you with an overall "10" experience that we are known for.

4/10 Médiocre

David, Trabuco Canyon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The desk clerk told me they were sold out, then he told me building 3 and skybridge and ... since I didnt have a car, SORRY! I had 2 4-wheel luggages, and I had to drag them because the freakin carpet was too plush. They just wouldnt roll like they should. LONG, LONG WALK AND THE BAGS WERE HARD TO MOVE. never again here!
Séjour de 1 nuit en novembre 2023
Réponse de Doubletree Hotel Ontario Ca, le 28 nov. 2023
Thank you for taking time out of your busy schedule to complete our guest survey in regards to your recent stay with us. Our continued goal at the Doubletree Hotel by Hilton is to provide each and every guest with an overall "10" experience. In reviewing your survey scores I see that there are still some areas that as a hotel we need to improve upon. Your feedback has been shared with our management team and we will work diligently on moving the needle in the areas in which we received less than a "10" rating. We look forward to welcoming you back so that we can provide you with an overall "10" experience that we are known for.