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Avis sur TownePlace Suites Marriott Dulles Airport

3 out of 5
TownePlace Suites Marriott Dulles Airport
22744 Holiday Park Dr, Sterling, VA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 102 avis sur 186." "
Note des voyageurs de 8 (Bien), d’après 58 avis sur 186." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 186." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 186." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 186." "

9,0/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyage à Washington / août 2015
Nous avons passé un séjour agréable, la chambre est agréable, le déjeuner est bien.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Tina

Les points forts : Propreté
Séjour de 5 nuits en mars 2024
Réponse de Ari R. le 28 mars 2024
Dear Tina,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Bernice

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Although everything was great, when i was serving breakfast I had an employee stare at me and made me feel very uncomfortable.
Séjour de 3 nuits en novembre 2023
Réponse de Ritesh G. le 28 nov. 2023
Bernice, thank you so much for taking the time to provide feedback of your stay. We're happy to hear that everything was great but certainly wish you weren't made to feel uncomfortable at anytime. We will ensure this is addressed to provide a great guest experience at all time. We hope you choose to stay with us again if you travels bring you back to the area.

10/10 Excellent

Byron

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to the airport, spacious, good for families.
Séjour de 4 nuits en septembre 2023
Réponse de Ritesh G. le 11 sept. 2023
Byron, thank you for providing feedback of your recent stay with us! We're so happy to hear that you enjoyed your time with us. We hope to see you again soon

8/10 Bien

Kevin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near the airport
Séjour de 2 nuits en août 2023
Réponse de Ritesh G. le 24 août 2023
Kevin, thank you for taking the time to provide feedback of your stay with us! I'm glad you enjoyed your stay, especially the proximity to the airport. We hope to see you again soon!

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
AMAZING STAFF! I had a great 14 days!
Séjour de 14 nuits en juillet 2023
Réponse de Ritesh G. le 25 juil. 2023
Jennifer, I'm so glad you enjoyed your two weeks with us! Our staff takes pride in the service they provide and I appreciate you acknowledging their work! We hope to see you again soon

10/10 Excellent

Tom

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very helpful and polite. We stayed in what looked like a newly renovated room and were very pleased with the amenities. We stayed for five nights and having the full kitchen was great for our extended stay.
Séjour de 6 nuits en juin 2023
Réponse de Ritesh G. le 19 juil. 2023
Thank you for choosing to stay with us and providing your feedback, Tom. We are so proud of the renovation we have recently done and am happy to hear that you enjoyed your staff. Our staff takes great pride in taking care of our guests and we hope to see you again soon!

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 5 nuits en mai 2023

2/10 Horrible

Donna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Renovations hell
First off the place was under construction, I mean doors installed,plastering and painting walls. This should have been revealed before our stay. It was a major renovation and no discount. Then one of the reasons we stayed there was for the 24 hr airport shuttle. We ordered it for 5:30 in morning and never showed. The hotel staff asked us if we could wait till 6 am. We said NO. He then called us a cab which the hotel paid for. Overall a terrible experience
Séjour de 1 nuit en mai 2023
Réponse de AAD le 16 mai 2023
Thank you for your feedback regarding your recent stay. My sincerest apologies for all the inconvenience caused. I will address this will all team members. I appreciate your patronage and Loyalty.

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

10/10 Excellent

Mike

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love having a suite versus one big room.
Séjour de 1 nuit en octobre 2022
Réponse de AAD le 11 oct. 2022
Thank you for your feedback, Patronage and loyalty. I am glad you enjoyed your stay.

10/10 Excellent

Cathy

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This place was very clean and quiet. The staff was helpful and attentive.
Séjour de 5 nuits en juillet 2022

6/10 Satisfaisant

LaTanya

It was ok
Séjour de 2 nuits en mars 2022

10/10 Excellent

Joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
3rd time staying for business… would definitely use again
Séjour de 5 nuits en mars 2022

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service
Checked in as a party of 5 Two bath towels No linens for the sofa bed Front desk offered little assistance
Séjour de 1 nuit en février 2022
Réponse de AAD le 28 févr. 2022
Thank you for your feedback. My sincerest apologies for not having the linen you needed. I will address this with all parties concerned to make sure it does not happen again

10/10 Excellent

Chester M., Houlton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the availability of a 2 bedroom suite so each one can have a restful night which we had. What was missing was a washer/dryer especially for people who travelled for more than a week and packed light .
Séjour de 1 nuit en décembre 2021
Réponse de AAD le 15 déc. 2021
Thank you for your feedback regarding your recent stay. We appreciate your patronage and loyalty. We do have coin operated washer and dryer on the second floor of each building. My apologies that it was not mentioned to you at check-in. We are hoping to hosting you soon in the near future. Kind regards

10/10 Excellent

Chester M., Houlton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is attached to the airport so we did not go into the car,unload luggage and park again,instead we just walked with our luggage’s via short indoor walkway to airline check counter.
Séjour de 1 nuit en novembre 2021
Réponse de AAD le 13 déc. 2021
Thank you for your feedback. We appreciate your patronage and loyalty

4/10 Médiocre

Jeffrey

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Old, needs to be renovated. Door locks still use magnetic strips, tv in room was very outdated. Just not what I was expecting for 100 a night.
Séjour de 6 nuits en novembre 2021
Réponse de aad le 7 déc. 2021
Thank you Jeffery for you feedback. We will share with the appropriate people. Thank you for your Loyalty and patronage.

8/10 Bien

Cleo

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
The property could use a face lift
Séjour de 10 nuits en novembre 2021
Réponse de AAD le 1 déc. 2021
Thank you for your feedback. We appreciate your patronage and loyalty. Thank you

10/10 Excellent

Rebecca

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de AAD le 1 déc. 2021
Thank you for your feedback. We appreciate your patronage and loyalty.

8/10 Bien

Mary

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What I did not like is my room smelled like a recent smoker was in the room
Séjour de 12 nuits en août 2021
Réponse de AAD le 15 sept. 2021
Thank you for your feedback and loyalty

10/10 Excellent

DeNice

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the property. The room was nice. The staff was wonderful.
Séjour de 3 nuits en septembre 2021
Réponse de AAD le 15 sept. 2021
Thank you for your feedback and loyalty

10/10 Excellent

Renata

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Valued Fun
Séjour de 3 nuits en août 2021
Réponse de AAD le 15 sept. 2021
Thank you for your feedback and loyalty

10/10 Excellent

Jason

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 2 nuits en juillet 2021
Réponse de aad le 20 juil. 2021
Thank you for your feedback and continuous loyalty

10/10 Excellent

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent value!
Nice location and friendly service. Great value for the price paid for the 2-room suite. This location is also near many food choices and local sites.
Séjour de 2 nuits en avril 2021
Réponse de AAD le 12 avr. 2021
Thank you for your feedback. I am glad you enjoyed your stay at our property. Looking forward to hosting you again

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2021
Réponse de AAD le 12 avr. 2021
Thanks for your feedback and continuous loyalty

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable bed, good internet connection, well equipped kitchenette and friendly, welcoming front desk staff.
Séjour de 2 nuits en mars 2021
Réponse de AAD le 12 avr. 2021
Thank you for your stay and loyalty. I am glad you enjoyed your stay. Looking forward to hosting you soon

10/10 Excellent

Katherine

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2021
Réponse de AAD le 12 avr. 2021
Thank you for your stay and loyalty. Looking forward to seeing you soon

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2020
Réponse de aad le 4 mai 2021
Thank you for completing the survey and your feedback. We appreciate your patronage and hope to host you soon.

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en octobre 2020
Réponse de aad le 4 mai 2021
Thank you for completing the survey and your feedback. we appreciate you patronage.

4/10 Médiocre

Richard

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Not what it looked like online
This place doesn't remotely resemble the pictures online. the doors had been freshly painted so you literally had to kick the doors to get them to open. We had a nieghbor who screamed obsenities at his poor wife all night. But Overall though we enjoyed the kitchen and apartment.
Séjour de 3 nuits en septembre 2020
Réponse de aad le 4 mai 2021
Thank you for your feedback. We sincerely apologize for all the inconveniences caused to you during your stay. We hope to have another opportunity to turn it around. Thank you

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was fine overall. we had to move to a new room because the first room we were assigned had a bed sheet not changed. Further, inside that bed sheet there was a rag that appeared to be used up badly tugged in. It was kind of gross. But they apologized and changed the room promptly. We had no issue with the new room. Overall great experience except that a little hiccup.
Séjour de 2 nuits en mai 2020
Réponse de AAD le 4 mai 2021
Thank you for your feedback. We sincerely apologize for all the inconveniences you encountered during you stay. We will use this as a training tool to improve upon our services. Thank you

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de AAD le 4 mai 2021
Thank you for your feedback and patronage.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay was great. Very friendly and helpful staff. I was impressed at the fresh breakfast.
Séjour de 2 nuits en mars 2020
Réponse de CGray le 25 mars 2020
Thank you for a wonderful review we hope to see you back in Sterling again soon.

10/10 Excellent

Jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de CGray le 3 mars 2020
Thank you for the great review!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bring your own sheets
Everything was well except that they make your beds everyday but don't change your sheets.
Séjour de 3 nuits en février 2020
Réponse de CGray le 2 mars 2020
Thank you for taking time to rate us. We certainly appreciate your feedback. I apologize that we fell short on your visit with us and that our housekeeping policy and procedures was not explained during your stay with us as an extended stay property. We do hope if you are ever in the area you will certainly give us the opportunity to serve you again. Thanks.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel with friendly service
Very clean and comfortable hotel close to Dulles. We were only there one night, but the kitchen looked great for longer stays. Very friendly service.
Séjour de 1 nuit en janvier 2020
Réponse de CGray le 28 janv. 2020
Thank you for the 5 Star review we truly appreciate your feedback and we hope to see you again in Sterling.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommend. Very friendly staff.
John was so incredibly friendly, even with it being 1:00 am when we checked in. After a long day of travel, it was very appreciated.
Séjour de 1 nuit en janvier 2020
Réponse de Cindy G le 13 janv. 2020
Thank you for your wonderful review we are delighted you enjoyed your stay with us and we certainly love hearing the positive feedback.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property was dingy and worn out. The room was small and the furniture misplaced. The TV was placed on a night stand near the foot of the bed, making it nearly impossible to use one side of the bed due to there being no room to get past the tv. The room smelled like fried food. I will not stay at this hotel again.
Séjour de 1 nuit en décembre 2019
Réponse de Hotel Managment le 10 déc. 2019
Thank you for your feedback, we certainly value any comments that can help us improve in making our guest stay feel like a home away from home. I apologize that during your stay with us we fell short of that as that is certainly not what we stand for. I do hope that should your travels bring you back to Dulles you will certainly give us another chance. Again thanks for staying with us and we certainly hope to see you in the future.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super convenient location minutes from IAD with clean room, GREAT bed, and awesome staff.
Séjour de 1 nuit en novembre 2019
Réponse de Hotel Managment le 10 déc. 2019
Thank you for the great rating! I hope you enjoyed your stay with us!

8/10 Bien

Nadine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great one night stay. Ideal for long term trips as well. The hotel is close to Dulles Airport but not walkable to restaurants and shopping.
Séjour de 1 nuit en novembre 2019
Réponse de Heather le 18 nov. 2019
Dear Nadine, Thank you for taking the time to review our hotel. I'm glad that you enjoyed your stay! Please come and visit us again if your travels bring you back to the Dulles area.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really excellent helpful staff on hand and property was great
Séjour de 14 nuits en octobre 2019
Réponse de Hotel Managment le 10 déc. 2019
Thank you for the great rating! I hope you enjoyed your stay with us!

10/10 Excellent

Gary

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019
Réponse de Heather Williams le 22 oct. 2019
Thank you for the great rating! I hope you enjoyed your stay with us!

8/10 Bien

StanleyDean, Chicago

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always like a place that has a full kitchen when I'm staying any extended amount of time because it allows me the opportunity to save money by cooking my own dinner.What i was disappointed in was due to problems with my flight i checked in extremely late & my check out was very early I'd hope to get a reduction for 2 of my nights stay.Other wise i was very pleased.This is my 2nd time staying at a D.C. Towneplace suite
Séjour de 4 nuits en août 2019
Réponse de Heather le 11 sept. 2019
Dear StanleyDean, Thank you for taking the time to review our hotel. I'm glad that you enjoyed the amenities and had a good stay. Please come back and visit if your travels bring you back to the Dulles area.

10/10 Excellent

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019
Réponse de Heather Williams le 26 août 2019
Dear Jacqueline, Thank you so much for the great review, I'm glad that you enjoyed your stay. Please come back and visit us if your travels bring you to the Dulles area.

8/10 Bien

frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Heather le 6 août 2019
Dear Frederic, Thank you for taking the time to rate our hotel. I hope that you enjoyed your stay, please come and visit us if your travels bring you back to the Dulles area. Thank you!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The women at the front desk were excellent.
Séjour de 1 nuit en juillet 2019
Réponse de Heather le 29 juil. 2019
Dear Anonymous, Thank you so much for the complimentary review. I'm so glad that you received exceptional service from the team while you were here. Please stay with us again if your travel bring you back to the Dulles area, we look forward to seeing you!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
The hotel was wonderful. One of the best in terms of comparing to home: the kitchenette actually includes an oven, unlike many other Suite-type accommodations. The only downside is location: It’s right on a busy road where construction occurred through the night.
Séjour de 2 nuits en juin 2019
Réponse de Heather Williams le 18 juin 2019
Dear Anonymous, Thank you for taking the time to review our hotel. I'm so glad that you enjoyed your stay and the amenities that we offer. Please come back and see us if your travels bring you back to the Dulles area.