2/10 Horrible
Theresa
Voyage en famille
6 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
First in foremost the description of the property verses what i saw in person was absolutely false. The hotel is not updated at all.
1st night - found ants in 1 of the bed rooms, bathroom not cleaned .
2nd night- ants in the kitchen and the bathroom called the manager which she was very apologetic and gave us the option to change rooms which we did.
3rd night- my nephew found ants in one of the bedrooms in the bed. Looks as if the housekeepers just spray the bathroom but are not scrub the bathroom down.
4th night - we opted to wash our clothing before the flight....literally 3 washing machines to 13 dryers....they are old and only take coins...and get this the night clerk valled the general manager in order to get us change for washing our clothes and she sent her to voicemail did not pick up. Like what if it was a fire and you didn't answer your phone and this is your hotel!!!!!! The night clerk sandy hope im not spelling that wrong and the manager were the highlight because they really were apologetic to the needs of my family...but after having to switch rooms twice and still found insects in both ...i would never recommend this hotel to any guest. The general manager should be ashamed of herself for leaving her employees to handle the problems she should be handling.