Avis
8,2
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage d’affaires
6 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
10/10 Excellent
Voyageur vérifié
19 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incroyable
Voyageur vérifié
Séjour de 1 nuit en mai 2018
10/10 Excellent
Voyageur vérifié
26 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Sean H le 18 nov. 2016
Thank you for your kind words regarding your experience here at the Sheraton Reston. We hope to see you again soon!
6/10 Satisfaisant
Charles
17 sept. 2016
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel des années 70 bien entretenu
Charles
Réponse de General Manager le 7 oct. 2016
Thank you for staying with us, we will use your feedback to improve.
10/10 Excellent
Victor, FRANCE
12 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Victor
10/10 Excellent
Kayla Marie
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kayla Marie
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Joshua
Voyage d’affaires
22 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements
Joshua
Séjour de 2 nuits en avril 2024
Réponse de Patrick le 22 avr. 2024
Thank you for taking the time to share your experience about your recent stay at The Sheraton Reston hotel. We sincerely appreciate your feedback and we are sorry we were unable to meet and exceed your expectations.Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider staying with us again in the future.Have a wonderful day!
2/10 Horrible
Sherry
21 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherry
Séjour de 3 nuits en avril 2024
8/10 Bien
Angela
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en avril 2024
Réponse de Patrick le 22 avr. 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day
4/10 Médiocre
Joshua
17 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Joshua
Séjour de 3 nuits en avril 2024
Réponse de Patrick le 17 avr. 2024
Thank you for taking the time to share your experience about your recent stay at The Sheraton Reston Hotel. We sincerely appreciate your rating and we are sorry we were unable to meet and exceed your expectations.Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider staying with us again in the future.Have a wonderful day!
8/10 Bien
Georgia
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Georgia
Séjour de 2 nuits en mars 2024
Réponse de Patrick le 23 mars 2024
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our staff and hotel. We are very happy you had a wonderful stay. If there is anything else that we can do to perfect the rating for your stay just let us know.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Natalie
Voyage en groupe
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en mars 2024
Réponse de Patrick le 18 mars 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Olena
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olena
Séjour de 1 nuit en mars 2024
Réponse de Patrick le 4 mars 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Kristin
26 févr. 2024
Kristin
Séjour de 1 nuit en février 2024
Réponse de Patrick le 23 mars 2024
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. We do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!
8/10 Bien
Mohammad
Voyage en famille, Voyage d’affaires
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohammad
Séjour de 1 nuit en février 2024
Réponse de Patrick le 5 févr. 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We are disappointed to know that you were unhappy with Breakfast. Please know that we offer choices with our property for breakfast and we do our very best to make sure that guests are satisfied with their choices. Nevertheless, I would love if you contact me directly next time you have reservation with us and I will make sure to add the complimentary Breakfast for 2.Have a wonderful day!
10/10 Excellent
Sadiya
Voyage en groupe
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sadiya
Séjour de 2 nuits en février 2024
Réponse de Patrick le 5 févr. 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff Mr. Naut for providing you the service and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
simon
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
simon
Séjour de 2 nuits en janvier 2024
Réponse de Patrick le 26 janv. 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day
10/10 Excellent
Biren
25 janv. 2024
Biren
Séjour de 2 nuits en novembre 2023
Réponse de Patrick le 23 mars 2024
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
6/10 Satisfaisant
Connie
20 janv. 2024
Connie
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 22 janv. 2024
Thank you for taking the time to reflect on your recent experience at Sheraton Reston. We sincerely apologize that the overall quality of your stay did not meet your expectations. We share your disappointment as it is our goal to not only meet, but to exceed our valued guests' expectations.We pride ourselves on our mindset of continuous improvement and as such, appreciate you allowing us to learn from and address the shortcomings you referenced. It will be our pleasure to have the opportunity to welcome you back in the future and hope to restore your trust in our hotel.Please feel free to contact me if you have any questions or concerns.
2/10 Horrible
Connie
20 janv. 2024
Connie
Séjour de 2 nuits en janvier 2024
Réponse de Patrick le 22 janv. 2024
Thank you for taking the time to share your experience about your recent stay at the Sheraton Reston. We sincerely appreciate your feedback and we are sorry we were unable to meet and exceed your expectations. Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.
10/10 Excellent
Danielle
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 19 janv. 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Susan
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en janvier 2024
Réponse de Patrick le 16 janv. 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Crystal, COLUMBIA
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Crystal
Séjour de 2 nuits en décembre 2023
Réponse de Patrick le 8 janv. 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Deborah
31 déc. 2023
Deborah
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 1 janv. 2024
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
2/10 Horrible
Ben
Voyage d’affaires
25 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid
Ben
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 25 déc. 2023
Thank you for taking a moment to share your experience at The Sheraton Reston. We truly regret the shortcomings you encountered as we commit to providing the finest personal service and facilities to our guests.Please know we have communicated this to our team, and we do hope we have the opportunity to welcome you to our hotel in the future so that we may restore your faith in our hotel.
10/10 Excellent
Joshua
22 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 2 nuits en décembre 2023
Réponse de Patrick le 22 déc. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day
6/10 Satisfaisant
Devagharan
20 déc. 2023
Devagharan
Séjour de 2 nuits en décembre 2023
Réponse de Patrick le 20 déc. 2023
Thank you and how you had a wonderful stay.
10/10 Excellent
Mohan, Edison
10 déc. 2023
Mohan
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 20 déc. 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!
2/10 Horrible
Sandra
10 déc. 2023
Sandra
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 31 déc. 2023
Thank you for taking the time to share your rating about your reservation at The Sheraton Reston. We sincerely appreciate your feedback and we are sorry it end up no show in the system.Our team is disappointed that we were not able to show our great service and Hotel overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider to stay with us in the future.Have a wonderful day!
10/10 Excellent
Al, Santa Rosa
Voyage en groupe
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Al
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 20 déc. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Darla
Voyage en famille
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darla
Séjour de 3 nuits en novembre 2023
Réponse de Patrick le 30 nov. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful rating about the hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day
10/10 Excellent
Jose
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en novembre 2023
Réponse de Patrick le 20 déc. 2023
Thank you for choosing Sheraton Reston. We hope to see you again in a near future.Have a wonderful day.
10/10 Excellent
Tammy
Voyage d’affaires
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tammy
Séjour de 3 nuits en novembre 2023
Réponse de Patrick le 21 nov. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful Rating about our hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Alexis
Voyage en famille
20 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexis
Séjour de 2 nuits en novembre 2023
Réponse de Patrick le 20 nov. 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Patrick le 20 nov. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Crystal
19 nov. 2023
Crystal
Séjour de 1 nuit en novembre 2023
Réponse de Patrick le 20 déc. 2023
Thank you for the wonderful rating. We hope to see you again in a near future.
10/10 Excellent
Scott
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en novembre 2023
Réponse de Patrick le 16 nov. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
8/10 Bien
Danielle
Voyage en groupe
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danielle
Séjour de 2 nuits en novembre 2023
Réponse de Patrick le 14 nov. 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!
8/10 Bien
Scott
Voyage en couple
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en novembre 2023
Réponse de Patrick le 6 nov. 2023
We thank you for your feedback and are disheartened to learn that your experience was not up to Sheraton Reston you have come expect. We listen very closely to our guest’s feedback and take note of the incidences that occurred so we can ensure a warm and welcoming experience to all. We hope to have the opportunity to welcome you back to Sheraton Reston once again.Please do not hesitate to reach out to me directly should you find yourself back in the Reston area.Warmest Regards
10/10 Excellent
Discover
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Discover
Séjour de 1 nuit en novembre 2023
Réponse de Patrick le 6 nov. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
6/10 Satisfaisant
Marc
1 nov. 2023
Marc
Séjour de 4 nuits en octobre 2023
Réponse de Patrick le 23 nov. 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!
4/10 Médiocre
Heather
Voyage en couple
1 nov. 2023
Les points faibles : Propreté et personnel et service
Heather
Séjour de 5 nuits en octobre 2023
Réponse de Patrick le 1 nov. 2023
Thank you for taking the time to share your experience about your recent stay at The Sheraton Reston. We sincerely appreciate your feedback and we are sorry we were unable to meet and exceed your expectations.Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider staying with us again in the future.Have a wonderful day!
8/10 Bien
John
Voyage en couple
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en octobre 2023
Réponse de Patrick le 31 oct. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We are disappointed to know that you were unhappy with the internet fee. Please know that it is standard for properties in our area to charge an internet fee, and we do our very best to make sure that all of our charges are fair and competitive with similar hotels in the area. Our Bonvoy members normally can enjoy the complimentary internet access. Nevertheless, I would love if you contact me directly next time you are in town and I will make sure to add the complimentary internet.Have a wonderful day!
10/10 Excellent
Harsh
29 oct. 2023
Harsh
Séjour de 2 nuits en octobre 2023
Réponse de Patrick le 30 oct. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful review about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
2/10 Horrible
Matthew
25 oct. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en octobre 2023
Réponse de Patrick le 29 oct. 2023
Thank younfor choosing Sheraton Reston.
10/10 Excellent
June
Voyage d’affaires
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
June
Séjour de 2 nuits en octobre 2023
Réponse de Patrick le 23 oct. 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!
10/10 Excellent
Jennifer
Voyage en famille
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en octobre 2023
Réponse de Patrick le 23 oct. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
8/10 Bien
Alexander
Voyage en famille
20 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander
Séjour de 1 nuit en octobre 2023
Réponse de Patrick le 23 oct. 2023
Dear Alexander, Thank you for taking the time to let us know about your experience while staying with us. Your experience with paying breakfast is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent brand concept paying breakfast from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excellent
Julie
18 oct. 2023
Julie
Séjour de 1 nuit en octobre 2023
Réponse de Patrick le 7 nov. 2023
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
9 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Clean and comfy but odd and inefficient
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Patrick le 9 oct. 2023
Thank you for taking a moment to share your experience at Sheraton Reston Hotel. We truly regret the shortcomings you encountered as we commit to providing the finest personal service and facilities to our guests.Please know we have communicated this to our team, and we do hope we have the opportunity to welcome you to our hotel in the future so that we may restore your faith in our hotel.