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Avis sur The Palace of the Lost City at Sun City Resort

5 out of 5
The Palace of the Lost City at Sun City Resort
Sun City Resort, Moses Kotane, North West

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 329 avis sur 563." "
Note des voyageurs de 8 (Bien), d’après 148 avis sur 563." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 563." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 563." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 563." "

9,0/10

Propreté

8,6/10

Personnel et service

9,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jennifer

Séjour de 2 nuits en novembre 2023
Réponse de Yanga le 11 déc. 2023
Dear Jennifer,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

4/10 Médiocre

LEON

Séjour de 5 nuits en octobre 2023
Réponse de Yanga le 8 nov. 2023
Dear Leon,Greetings from the Palace of the Lost City.Thank you for sharing your rating with us; we are saddened to know that we did not meet your expectations.Kind regards,The Palace of the Lost City team.

10/10 Excellent

leonard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au palace de rêve
Agréable séjour dans un environnement bucolique avec un personnel professionnel et avenant
Séjour de 2 nuits en avril 2023
Réponse de Dodo le 27 avr. 2023
Dear leonard,Thank you for sharing your positive feedback with us.Kind Regards,Dorah

4/10 Médiocre

YVES

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2020

10/10 Excellent

vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel splendide
Séjour de deux nuits très agréable. Hôtel splendide personnel accueillant. Infrastructures très bien
Séjour de 2 nuits en mai 2019
Réponse de Caron le 13 mai 2019
Dear Vincent Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City

10/10 Excellent

guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel de luxe
chambres grandes et très agréables. personnel incroyablement sympathique et prêt à rendre service. piscine superbe et propre. repas excellents. tout près du magnifique parc national du pilanesberg et ses nombreux animaux sauvages.
Séjour de 2 nuits en mars 2018
Réponse de Caron le 9 août 2018
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
luxury hôtel close to pilanesberg
Crazy hotel in the middle of Savanna Rooms are fabulous Staff is really dedicated to your comfort Deco is crazy
Séjour de 1 nuit en juillet 2017
Réponse de Caron le 13 févr. 2018
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again in the near future. Kind regards Hotel Manager The Palace – Sun City

8/10 Bien

Freres

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
C était un séjour tranquille en famille !
Réponse de Caron le 13 févr. 2018
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again in the near future. Kind regards Hotel Manager The Palace – Sun City

10/10 Excellent

Angélique , LA REUNION

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grandiose
Nous avons passé 3 jours en famille (2 adultes et 2 enfants dont un bébé ) Suite de 80m2 service digne d'un 5 étoiles Petit déjeuner extra Navettes régulières, arrêt réservé uniquement aux clients du Palace Piscine superbe et aces à volonté à la valley of waves Merveilleux séjour!!!
King tower
Réponse de Caron le 13 févr. 2018
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again in the near future. Kind regards Hotel Manager The Palace – Sun City

8/10 Bien

sylvie, lille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne adresse
Excellent hôtel dans un style bien à lui avec 2 beaux golfs Petit déjeuner très varié chambre spacieuse qui mériterait un petit rafraîchissement

10/10 Excellent

Francois, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait séjour pour se détendre
Parfait séjour de détente et de loisirs dans un lieu magnifique. Le palais de Lost City, admirablement bien conçu et construit avec des matériaux de qualité, passe allègrement l'épreuve du temps.

10/10 Excellent

Durand, Nouméa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un univers paradisiaque au milieu de la nature
Hotel luxueux avec un personnel chaleureux, souriant, à l'écoute et au service des clients. Cadre magnifique, activités diverses et variées. Bouteille de champagne et corbeille de fruits frais appréciables à l'arrivée. Je recommande fortement cet hotel.

10/10 Excellent

Véronique, Nantes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incroyable!
C'est une expérience à ne pas manquer! On dit que c'est un des plus beaux hôtels du monde et c'est probablement vrai!

10/10 Excellent

Nazafarin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The most beautiful hotel I’ve ever been to
Séjour de 3 nuits en avril 2024
Réponse de Dee le 17 avr. 2024
Dear Nazafarin,Thank you for taking time to rate us on Expedia .comKind Regards,Dorah

10/10 Excellent

Kirstine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay
Séjour de 7 nuits en février 2024
Réponse de Francois du Toit le 9 avr. 2024
Dear KirstineYour Amazing review is appreciatedKind regards

8/10 Bien

Jochen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice hotel that I’ve been visiting for the last 25 years and it hasn’t changed in the last 20 years that’s good and bad at the same time that installation in the bathrooms and showsers are out of date but everything is spotless clean
Séjour de 1 nuit en février 2024
Réponse de Yanga le 24 févr. 2024
Dear Jochen,Thank you for sharing your review with us. We truly appreciate our guest feedback.We are delighted to hear that you enjoyed your stay with us and have certainly noted your feedback regarding our bathroom.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager.

8/10 Bien

Vuk

Voyage en famille
Les points forts : Personnel et service et équipements
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
Séjour de 2 nuits en février 2024
Réponse de Yanga le 24 févr. 2024
Dear Vuk,Thank you for sharing your review with us regarding your recent stay at the Palace. I can assure you that this is not the standard we pride ourselves in when assisting our guests. We will address your concerns with the relevant departments for redressing. We appreciate your feedback.Kind regards,Yanga ZitoRooms Division Manager.

10/10 Excellent

Elsabe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
Séjour de 3 nuits en janvier 2024
Réponse de Francois du Toit le 28 janv. 2024
Dear ElsabeIt will be our pleasure to welcome you back to The PalaceKind regards

10/10 Excellent

Oren

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
Séjour de 3 nuits en janvier 2024
Réponse de Francois du Toit le 28 janv. 2024
Dear OrenThank you for your reviewWe look forward welcoming you backKind regards

6/10 Satisfaisant

Thomas

Séjour de 1 nuit en janvier 2024
Réponse de Francois du Toit le 28 janv. 2024
Dear ThomasThank you for taking the time to rate usKind regards

8/10 Bien

Hanna

Séjour de 2 nuits en décembre 2023
Réponse de Francois du Toit le 28 janv. 2024
Dear HannaThank you for your ratingKind regards

10/10 Excellent

randell

Les points forts : Propreté, personnel et service, équipements
Réponse de Yanga le 24 févr. 2024
Dear Randell,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

8/10 Bien

Ghabriel

Séjour de 2 nuits en novembre 2023
Réponse de Yanga le 11 déc. 2023
Dear Ghabriel,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 Excellent

Manesh

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Beautiful and will be back!
Séjour de 2 nuits en novembre 2023
Réponse de Yanga le 2 déc. 2023
Dear Manesh,Greetings from the Palace of the Lost City.We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back.Kind regards,The Palace Team!

8/10 Bien

Mário

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Yanga le 28 nov. 2023
Dear Mario,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 Excellent

Anita

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
Séjour de 4 nuits en novembre 2023
Réponse de Francois du Toit le 19 nov. 2023
Dear AnitaGreat to see you enjoyed your time with us and our facilities!!We hope to see you soon againKind regards

10/10 Excellent

J E

Séjour de 1 nuit en novembre 2023
Réponse de Francois du Toit le 19 nov. 2023
Dear JEThank you for your 10/10 scoreWe look forward welcoming you back!!Kind regards

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place, good service!
Séjour de 2 nuits en novembre 2023
Réponse de Francois du Toit le 19 nov. 2023
Dear ThomasThank you for your review and 10/10 scoreKind regards

10/10 Excellent

Jose Luiz, Porto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Yanga le 16 nov. 2023
Dear Jose Luiz,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

10/10 Excellent

Alvaro

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Yanga le 16 nov. 2023
Dear Alvaro,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

10/10 Excellent

Gabriele

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erlebnis und Erholung
Séjour de 2 nuits en octobre 2023
Réponse de Francois du Toit le 4 nov. 2023
Dear GarieleThank you for your review and 5 star ratingkind regards

10/10 Excellent

Brett, Harare

Séjour de 4 nuits en octobre 2023
Réponse de Yanga le 28 nov. 2023
Dear Brett,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 Excellent

ryan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Highly recommend 5stars
Séjour de 8 nuits en octobre 2023
Réponse de Francois du Toit le 30 oct. 2023
Dear ryanThank you for your review and 5 star rating!!We hope to see you soon againKind regards

10/10 Excellent

Kelly-Ann

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service, beautiful hotel and a fantastic stay. We will back!
Séjour de 2 nuits en octobre 2023
Réponse de Francois du Toit le 26 oct. 2023
Dear Kelly-AnnThank you so much for your feedback!!It will be our pleasure to welcome you back!!Kind regards

10/10 Excellent

Mousin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only issue is the food in the hotel is not HALLAL
Séjour de 2 nuits en octobre 2023
Réponse de Yanga le 21 oct. 2023
Dear Mousin,Thank you for your feedback regarding your visit to the Palace of the Lost City.We are glad to know that you had a wonderful stay with us. We are sorry that we were not able to cater for your requirements.We are happy to have had an opportunity to host you.Kind regards,The Palace of the Lost City team

8/10 Bien

Peter

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Yanga le 21 oct. 2023
Dear Peter,Thank you for sharing your rating with us. We appreciate your feedback regarding your recent stay at the Palace of the Lost City.We look forward to welcoming you back in the near future.Kind regards, The Palace of the Lost City team.

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about this hotel was stunning . It is a large complex so maybe a little more info on how to get about and the map I had to ask for was not very good at all . Other then the lack of information on site the place was stunning
Séjour de 2 nuits en octobre 2023
Réponse de Yanga le 31 oct. 2023
Dear George,Greetings from the Palace of the Lost City.Thank you for sharing your feedback with us regarding your recent visit. We have noted your concerns regarding communication, and we will endeavor to improve; however, it is great to know that you enjoyed your overall experience with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 Excellent

Huw

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Simply Fabulous
The Palace was magnificent when we stayed there 25 years ago and it is still magnificent. The staff were fabulous and could not do more for you. The rooms were sumptuous and the food defies description it was so good. 100% brilliant.
Séjour de 3 nuits en octobre 2023
Réponse de Yanga le 17 oct. 2023
Dear Huw,Thank you for sharing your review with us. Indeed, the Palace has most magnificent architecture and is rich in culture through her people the beauty comes alive, and we truly appreciate to know that we still elegantly embody this vision. We will share your amazing feedback with the rest of the team.We look forward to welcoming you back.Kind regards,Yanga Zito

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Yanga le 17 oct. 2023
Dear Stephen,Thank you for sharing your rating with us. We are delighted to know that we met and exceeded your expectations.We look forward to welcoming you back.Kind regards,The Palace of the Lost City

10/10 Excellent

Anna Gabriela

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Yanga le 3 oct. 2023
Dear Ms. Gabriela,Thank you for sharing your rating with us. We are pleased to know that we met your expectations.We look forward to welcoming you back and trust you travelled safely back home.Kind regards,Yanga Zito

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Séjour de 3 nuits en août 2023
Réponse de Francois du Toit le 20 sept. 2023
Thank you for your amazing reviewKind regards

10/10 Excellent

Shane

Les points forts : Personnel et service
It was suppose to be my wifes perfect birthday gift. 1. The aircon wasnt working 2. The hospitality wasnt up to standard 3. The lifts carpet was dirty 4. We had to wait outside for our dinner reservation 5. There was no eggs due to loadshedding. i was dissapointed. going to email the hotel directly
Séjour de 1 nuit en septembre 2023
Réponse de Francois du Toit le 20 sept. 2023
Dear ShaneI am truly sorry to read about your experience.We will Wait for your e - mailKind regards

10/10 Excellent

Florencia

Séjour de 2 nuits en septembre 2023
Réponse de Francois du Toit le 8 sept. 2023
Dear FlorenciaThank you for your ratingKind regards

10/10 Excellent

Renaud, London

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is located within the huge Sun City complex which has a ton of activities to keep adults and kids busy. The fact that the property is only a 5min drive from the Pilanesberg park makes the location exceptional and going on a safari a breeze. The hotel is perfect for families and would definitely recommend it to anyone who wants to have the flexibility of doing a mixture of safaris and daily activities. My only complaint is that we didn’t receive any VIP Access amenities during our stay.
Séjour de 6 nuits en août 2023
Réponse de Francois du Toit le 8 sept. 2023
Dear RenaudThank you so much for your amazing review. Wonderful to see you enjoyed your time with us. Our apologies for not receiving VIP amenities. We are looking into this.It is our sincere hope that we shall see you soon againKind regards

8/10 Bien

Tebogo

Séjour de 2 nuits en août 2023
Réponse de Francois du Toit le 20 sept. 2023
Dear TebogoThank you for rating usKind regards

10/10 Excellent

Craig

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great stat
Séjour de 2 nuits en août 2023
Réponse de Francois du Toit le 20 sept. 2023
Dear CraigThank you for your review and ratingWe hope to see you soonKind regards

10/10 Excellent

Natalie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My son and I stayed at the Palace wished we had stayed longer. Staff and all amenities were brilliant. Set up for bedtime was really nice. Ease of getting around really good. You felt good staying there. We will be back next year
Séjour de 1 nuit en août 2023
Réponse de Yanga le 22 août 2023
Dear Natalie,Thank you for taking the time to submit your review. We love hearing from our guests about their experiences with us.We are delighted that we had the privilege of hosting you and we look forward to welcoming you back. Kind Regards,Palace Team

10/10 Excellent

Jane

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel. Only problem was the water in the shower where it was either boiling hot or freezing cold no in between. Other than that faultless. Amazing places to stay. So much detail.
Séjour de 3 nuits en août 2023
Réponse de Yanga le 22 août 2023
Dear Jane,Thank you for sharing your review with us. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,Palace Team

10/10 Excellent

Blanca

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place it self is unique, we do like it a lot.
Séjour de 2 nuits en juillet 2023
Réponse de Dee le 19 juil. 2023
Dear Blanca,Thank you for taking time to share to share your positive feedback on Expedia.com.Kind Regards,Dorah

8/10 Bien

Thoa

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel architecture is very unique which is located in a huge area surrounded by gardens and waterfalls. Breakfast is very good with many varieties. Staff is not attentive sometimes. The sound proof of rooms is not good enough when we could hear kids running screaming in corridor in early morning. It was a pleasant stay overall.
Séjour de 13 nuits en juin 2023
Réponse de Dee le 13 juil. 2023
Dear Thoa,Thank you for taking time to rate us, feedback like this makes us grow.Kind Regards,Dorah