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Avis sur Holiday Inn Va Beach-Oceanside (21st St), an IHG Hotel

3 out of 5
Holiday Inn Va Beach-Oceanside (21st St), an IHG Hotel
2101 Atlantic Avenue, Virginia Beach, VA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 501 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 321 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 49 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1001." "

8,6/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Isabelle

Séjour de 1 nuit en juillet 2023
Réponse de FD le 5 août 2023
Thanks and come again soon!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Réponse de General Manager le 23 août 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Melinda W Director of Operations

8/10 Bien

JESSICA

Voyage en famille
Les points forts : Propreté et personnel et service
The room was nice, beds were clean. The entrance to the hotel and the pool area were a bit rundown but its an older building so not terrible. Shower walls were not cleaned well but bathroom overall was.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Jordan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff I encountered during my stay were very nice and friendly. The hotel room and clean. The location is perfect right on the beach and great view from the balcony.
Séjour de 2 nuits en avril 2024
Réponse de Daphne le 14 avr. 2024
Thank you for staying with us. We are glad to hear how much you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Rachel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views, everything was very clean and well kept. I was shocked at how inexpensive the food was in the restaurant. I had the best flatbread I have ever eaten in my life there! Very happy with pur stay!
Séjour de 3 nuits en avril 2024
Réponse de Daphne le 14 avr. 2024
Thank you for choosing to stay with us. We appreciate your feedback. We hope you back to stay with us again soon.

2/10 Horrible

Amber

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
When we arrived, the staff is FANTASTIC! Our room smelled like vomit and there was still used towels in the bathroom! They were not able to move us since the hotel was full. They did offer us a free breakfast/lunch and some award points (which FYI are still 50k short of a night somewhere). I am livid that for days I had to smell vomit in our room. I will never stay here again. For $625 that I paid - wasn't worth it to smell vomit the entire time I was in that room
Séjour de 3 nuits en avril 2024
Réponse de Daphne le 12 avr. 2024
Our sincerest apologies that your experience with us wasn't as expected. We do our best to ensure our guests have an enjoyable stay and we regret falling short this time. I will share your feedback with our team and use it as a learning tool for the future.

10/10 Excellent

Tisha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing
Séjour de 1 nuit en mars 2024
Réponse de Daphne le 9 avr. 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your stay.

8/10 Bien

LILLIAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay there. The bed was comfortable, staff friendly and many things to do.
Séjour de 2 nuits en avril 2024
Réponse de Daphne le 9 avr. 2024
Thank you for choosing to stay with us. We appreciate your feedback and we hope to see you again soon.

10/10 Excellent

MELINDA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Daphne le 9 avr. 2024
Thank you for staying with us. We appreciate your review.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it! It was clean, convenient and the staff were great and helpful. The food was good as well.
Séjour de 2 nuits en avril 2024
Réponse de Sydney le 7 avr. 2024
Thank you so much for the feedback! We hope to see you back soon!

8/10 Bien

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself was wonderful. Great facility, staff, and room. Great room layout, lots of hotels don’t offer in room microwaves these days but this hotel did. It was quiet and very little noise transfer between rooms for us. And best of all right on the beach with spectacular view. The only downside was the surrounding activity during our stay - it’s on 21st. There was a near riot one night we were there with hundreds of young kids swarming the block. A dozen police cars literally right in front of the hotel. Officers all over the place on high alert and things seemed just barely under control. It was nerve wracking trying to get from the off site parking lot (which is very close) to the hotel in the middle of that. And it definitely wasn’t safe to go walking on the boardwalk or visit any of the shops on Atlantic Ave that evening. As far as the hotel itself it was one of the best we have stayed in a long time - but mixed feelings about the safety of the block. I feel like if you stay at a much higher or lower block number this would not be an issue.
Séjour de 2 nuits en avril 2024
Réponse de Daphne le 5 avr. 2024
Thank you for choosing to stay with us and we appreciate your feedback. At the time of your stay, it was Spring Break in the area which attracts more traffic, people and additional law enforcement than normal for crowd control. We also have a satellite office for the police across the street from the hotel. Our sincerest apologies of the crowd outside Atlantic Ave that caused you alarm.

4/10 Médiocre

Beionka, Renton

Les points faibles : Personnel et service et équipements
Hotel was basic. Checking in was difficult and the lady at the front desk was rude!!! Did not explain the hours for breakfast or lunch, pool or any of the amenities. Seemed very annoyed I was there. Took a redeye flight in and have been playing all night and most of the morning needed a cocktail and heard the bartender saying this is the last drink and they were closed. Instead of the saying they were closed and couldn’t help me at the moment she was just frustrated and slamming things. There was a huge fight and gathering on the grounds day 3 that had me afraid for my life! Crazy stay. Need more food options as well.
Séjour de 4 nuits en mars 2024
Réponse de Daphne le 4 avr. 2024
Hello Beionka,My apologies for the encounters you had with our staff. We do our best to greet all of guest with a warm welcome, I'm sorry you did not experience it. We will use your review as a teaching tool for our staff. We hope you will give us another opportunity in the future. Safe travels.

8/10 Bien

Michele

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicer than I expected. The hotel is updated and rooms were very clean. The area is geared towards families.
Séjour de 4 nuits en mars 2024
Réponse de Daphne le 3 avr. 2024
Thank you for staying with us, we hope to see you again soon.

10/10 Excellent

Cydney

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay very friendly staff
Séjour de 3 nuits en mars 2024
Réponse de Daphne le 26 mars 2024
Thank you for staying with us and we delighted to hear you enjoyed your stay. We hope to see you again soon.

2/10 Horrible

Stephanie

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et équipements
It was an awful experience!! The room smelled of mildew, the staff was extremely RUDE!! To the point of us leaving, and they attempted to charge my card 9 times!!! For a reserve now, pay later booking. I have been with Expedia for years now, I have been traveling to multiple hotels for years for business, NOTHING has ever compared to the disservice that I received at this hotel! Please do not stay there and make sure you don’t have to deal with Sydney! She is awful!!
Séjour de 2 nuits en mars 2024
Réponse de Daphne le 25 mars 2024
We are sorry to hear about your experience, in spite of all our efforts to try to accommodate you. Unfortunately, you were misinformed about the deposit. All reservations require first night deposit at the time of booking. The pending charge on your card is an authorization that automatically occurred during the night audit shift. It has been released on our end and should drop off in a couple business days.

10/10 Excellent

Zenobra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that it was very convenient. The only thing I didn’t like was they didn’t inform me the valet was complimentary, considering the parking lot was so small.
Séjour de 2 nuits en mars 2024
Réponse de Daphne le 25 mars 2024
Thank you for staying with us. We appreciate your feedback. We do our best to explain valet parking to all guests, my apologies that you were missed. We hope to see you again in the future.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Great location, comfortable room with a great view and well maintained. Will be back
Séjour de 1 nuit en mars 2024
Réponse de Daphne le 25 mars 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay and that you'll be back. Hope to see you soon,

10/10 Excellent

Hemil Garcia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, safe. Fast check in.
Séjour de 1 nuit en mars 2024
Réponse de Sydney le 24 mars 2024
Thank you for the feedback!

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Physical lock was missing on the door and the thermostat was off the wall but worked by pushing buttons on the unit. Teenagers were loud in the fire escape next to our room at 1030 but by 1130 they left that area. Coffee was not as good as two days earlier when we stayed on the first floor.
Séjour de 1 nuit en mars 2024
Réponse de Sydney le 24 mars 2024
So sorry your stay wasn't at its full potential. We will make sure to take this feedback seriously. We hope to have you stay with us again in the future.

10/10 Excellent

Crystal

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stay here a lot! Best place around!!
Séjour de 1 nuit en mars 2024
Réponse de Sydney le 24 mars 2024
Thank you so much! We love seeing our regulars have a wonderful day! See you next time!!

10/10 Excellent

Beth, Hartland

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Sydney le 20 mars 2024
Thank you so much for staying with us we hope to see you again!

8/10 Bien

Juliana

Séjour de 3 nuits en mars 2024
Réponse de Daphne le 9 avr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Tempestt, Clinton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the view of the ocean from our balcony. Waking up to the sound of the waves was absolutely amazing.
Séjour de 1 nuit en mars 2024
Réponse de Daphne le 12 mars 2024
Thank for staying with us. It's wonderful to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Darren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We’ve stayed here many times and have always had a great stay. We will be back!
Séjour de 2 nuits en mars 2024
Réponse de Daphne le 12 mars 2024
Thank you we are looking forward to your next visit.

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sydney le 14 mars 2024
Thank you so much for the feedback!

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nothing else to say
Séjour de 4 nuits en février 2024
Réponse de Sydney le 4 mars 2024
Thank you! Let us know if there is anything we could have done better!

8/10 Bien

KATARZYNA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool was not clean as supposed to and door to leave to the beach did not open when you want to go back. You need to go around the building. The restaurant was awesome with good food and service. I recommend and I would stay again for sure
Séjour de 3 nuits en février 2024
Réponse de Daphne le 25 févr. 2024
Thank you for choosing to stay with us. We value your feedback, and we will utilize it to improve our operations Our apologize for any inconvenience.

10/10 Excellent

Khalil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
10/10. We stayed for 2 nights and the entire hotel was very clean. We enjoyed our stay. Will return in the future! Highly recommend
Séjour de 2 nuits en février 2024
Réponse de Daphne le 13 févr. 2024
Thank you for choosing to stay with us. We are glad to hear you enjoyed your time with us. We hope to see you again soon.

8/10 Bien

Phil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cain and Sydney and all the other employees at the hotel were all very helpful and friendly. The only negative was none of the USB outlets work and there are very few outlets. So I had to charge my phone in the bathroom. Room very clean. View of Atlantic was excellent. Beach very clean and well maintained. Overall great stay. 2.10.24 - 2.13.24
Séjour de 2 nuits en février 2024
Réponse de Sydney le 12 févr. 2024
Thank you so much for all of the high praise, and I am so sorry your outlets weren't working. We have asked maintenance to take a look and fix the problem! Hope to see y'all again!

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Amy Z. le 21 janv. 2024
So sorry to hear your stay was less than perfect, we encourage you to reach out to the hotel to review the feedback regarding your stay.

10/10 Excellent

Princess

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Daphne le 2 févr. 2024
Hello Princess, We are glad you enjoyed your stay with us. Come back to see us soon.

10/10 Excellent

Kaycee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent guest service, dining, loved the balcony
Séjour de 3 nuits en janvier 2024
Réponse de Daphne le 1 févr. 2024
Thank you for taking the time to review your stay. We appreciate your feedback and are thrilled to hear how much you enjoyed your stay.

10/10 Excellent

Kaycee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice area, clean, comfy
Séjour de 2 nuits en janvier 2024
Réponse de Daphne le 2 févr. 2024
Thank you for staying with us. We are glad to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Rachael, Middletown

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice property and staff
Séjour de 1 nuit en janvier 2024
Réponse de Daphne le 2 févr. 2024
Thank you for staying with us. We appreciate your feedback and we hope to see you again soon.

10/10 Excellent

Nolan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Good clean place great location for our plans.
Séjour de 2 nuits en janvier 2024
Réponse de Daphne le 1 févr. 2024
Thank you for staying with us. We are glad to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

D.

I had the opportunity to get in the pool on New Years Eve. The staff was informative and friendly. I highly recommend this hotel.
Séjour de 1 nuit en décembre 2023
Réponse de Daphne le 31 janv. 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Daphne le 2 févr. 2024
Thank you for choosing to stay with us. We appreciate your feedback and we hope to see you again soon.

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New Years
Séjour de 1 nuit en décembre 2023
Réponse de Daphne le 2 févr. 2024
Hi Larry,Thank you for bringing in the New Year at Holiday Inn. Glad to see you enjoyed your stay and we wish you the best in 2024.

2/10 Horrible

Derrick

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Sydney le 2 févr. 2024
Hello Derrick, Thank you for choosing to stay with us. We see you rated us 1 out 5, please let me know if you have any suggestions on how we could have made your stay more enjoyable.

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We LOVE this hotel. Everyone is so nice, the restaurant is AMAZING, and all areas of the property are so well-maintained
Séjour de 1 nuit en décembre 2023
Réponse de Amy Z. le 11 déc. 2023
We are so happy you enjoyed your visit and the restaurant !

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Every was very friendly and it was really clea
Séjour de 1 nuit en décembre 2023
Réponse de Amy Z le 11 déc. 2023
We are thrilled you enjoyed your visit, Joe!

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Amy Z le 11 déc. 2023
Thanks so much for staying with us.

10/10 Excellent

Jesus M

Séjour de 2 nuits en décembre 2023
Réponse de Amy Z le 11 déc. 2023
thanks Jesus!

10/10 Excellent

Alvaro

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
Easy to check in. Hotel was super clean.
Séjour de 1 nuit en décembre 2023
Réponse de Amy Z le 11 déc. 2023
Love that we could get you checked in early and that you had a great experience.

10/10 Excellent

Cathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean rooms. Perfect view of the ocean, quiet and ample parking.
Séjour de 1 nuit en décembre 2023
Réponse de Amy Z le 11 déc. 2023
We are so happy you enjoyed the clean rooms and great views.

10/10 Excellent

Natalie

Séjour de 2 nuits en novembre 2023
Réponse de Daphne le 2 févr. 2024
Natalie,Thank you for your review. We hope you choose to stay with us again soon.

6/10 Satisfaisant

Leah

Voyage en couple
Les points forts : Équipements
Our shower water was luke warm at best during our whole stay and the toilet flushed every three flushes or so. Staff was friendly an awesome, Rooms were clean and well stocked. The pool was clean an inviting. Like everything else, inflation was insane. 3 dollars for a 16oz bottled water at the desk was a bit much, so we hit up the local grocery store for our water and snacks.
Séjour de 3 nuits en novembre 2023
Réponse de Daphne le 15 nov. 2023
Thank you for choosing to stay with us. We appreciate your feedback. Our apologizes for the warm water in your shower as well as the toilet constantly flushing. Should these issues happen again, please let us know and we will take care of them immediately. We hope you will stay with us again soon. Have a wonderful day.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, quiet and great view!
Séjour de 2 nuits en novembre 2023
Réponse de Julie R. le 13 nov. 2023
Thank you for taking the time to provide us with your feedback! More thanks for the 10 out of 10 rating. We look forward to being your favorite pick when you're in the area.

10/10 Excellent

Oswald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Julie R. le 13 nov. 2023
Thank you, Oswald for taking the time to provide us with your feedback! More thanks for the 10 out of 10 rating. We look forward to being your top choice for lodging any time you find yourself in Virginia Beach.

10/10 Excellent

Lindsay

Séjour de 1 nuit en novembre 2023
Réponse de Julie R. le 13 nov. 2023
Hi Lindsay, thanks for the 10 out of 10. We look forward to seeing you again.