Studio, 1 très grand lit, non-fumeurs | Bureau, rideaux occultants, chambres insonorisées
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Avis sur Budget Lodge

2 out of 5
Budget Lodge
3244 Western Branch Blvd, Chesapeake, VA

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 40 avis sur 289." "
Note des voyageurs de 8 (Bien), d’après 55 avis sur 289." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 289." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 289." "
Note des voyageurs de 2 (Horrible), d’après 118 avis sur 289." "

5,2/10

Propreté

6,2/10

Personnel et service

4,6/10

Équipements

4,8/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

10/10 Excellent

Candace

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and kind The property was very clean as y
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Candace,Thank you for taking the time to share your positive experience with our friendly staff and clean property. We value your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Brittany

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Brittany,Thank you for choosing to stay with us! We strive to provide exceptional service and it's great to hear that you had a wonderful experience during your stay. We appreciate your support and hope to have the opportunity to welcome you back soon.

4/10 Médiocre

Luisa

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room I got was supposedly non-smoking, but it clearly was not, as it reeked of cigaratte smoke.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Luisa,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. Please know that guest comfort is of utmost importance to us, and we have strict non-smoking policies in place. We appreciate your bringing this matter to our attention and will address it with our housekeeping team.

4/10 Médiocre

MILDRED

Les points faibles : Infrastructures et conditions de l’hébergement
It was a roach crawling in a bag of my donuts that I sat on the nightstand. By the time I noticed I had already eaten two of the donuts
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello MILDRED,Thank you for bringing this to our attention. We take matters like these seriously and will ensure that our pest control measures are reviewed. We apologize for any inconvenience caused and encourage you to contact management directly to discuss the matter further.

2/10 Horrible

Luis

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 1 déc. 2023
Hello Luis, We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience, and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We hope you'll come back to see how we are growing, improving and evolving through constructive feedback like yours.

2/10 Horrible

Frank

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 16 déc. 2023
Hello Frank,We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can address your concerns.

4/10 Médiocre

Nicole

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The stay itself was fine, however, the roaches crawling in the bathroom and the walls in the room were definitely not a welcome site. Hence, refused a shower. The phone was plugged into the wall and sitting on the floor, no desk for the phone or desk chair placed randomly in the room. There was a frozen dinner left behind in the freezer as well.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Nicole,We apologize for any inconvenience caused during your stay. We appreciate your feedback regarding the cleanliness of the bathroom and the room. Please note that we take these concerns seriously and will address them with our housekeeping team. Thank you for bringing this to our attention.

2/10 Horrible

Sydney

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
From Newly renovated to roach infested garbage
There was a roach infestation really bad. Turn on a light switch and they all go running or come out. Was too uncomfortable to sleep. It says newly renovated but it’s definitely not. Floors were filthy the water didn’t turn on in the kitchen we did complain to the desk she said she’d leave a note and get back to us but never did.
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Sydney,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Rest assured that we take such feedback seriously, and our team has been immediately informed to address the issue. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Bien

Mechelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Mechelle,Thank you for your rating! We strive to provide exceptional service and are thrilled you had a great experience at our hotel. We look forward to welcoming you back soon.

2/10 Horrible

Tamika

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would never stay there. After looking at the room I left. I don’t do roaches
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 22 oct. 2023
Hello Tamika,We apologize for the inconvenience. Our team is committed to providing a clean and comfortable stay for all our guests. We appreciate your feedback and will address the issue immediately.

4/10 Médiocre

Laforya

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Laforya,We apologize for any issues you may have experienced during your stay. Please let us know how we can assist you further.

8/10 Bien

Laforya

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 18 oct. 2023
Hello Laforya,Thank you for your positive review! We're glad you had a great experience at our hotel. We hope to welcome you back soon.

8/10 Bien

Mechelle

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 9 oct. 2023
Hello Mechelle,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Satisfaisant

Elke

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Efficiency without pots and pans or dishes.
I paid more for an efficiency in order to use the fridge and freezer which they did have. I assumed the room would also have a coffeemaker as every hotel does. It did not. So I somehow had to boil water for my tea, either in the microwave or on the stove. Here comes the weird thing. There were absolutely no dishes in the efficiency, and all the lazy Indian manager lady had to offer was a flimsy plastic cup that would melt in the microwave. Unbelievable.
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello Elke,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. Please do come see us again.

2/10 Horrible

NICOLE

Séjour de 2 nuits en août 2023
Réponse de Manager le 11 sept. 2023
Hello NICOLE,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Horrible

Marvin

Les points faibles : Propreté
Séjour de 1 nuit en août 2023
Réponse de Manager le 17 août 2023
Hello Marvin, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Horrible

Leeann

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible place to stay.
Very uncomfortable and disturbing atmosphere. The first thing you could smell when you walked in the room was weed. Furniture in the room was broke. The toilet in the hotel room would not flush. Would not ever recommend this hotel to anyone. Air quality in the room was absolutely terrible.
Séjour de 1 nuit en août 2023
Réponse de Manager le 7 août 2023
Hello Leeann,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our furniture and also our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Médiocre

Ora

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
My room had an odor to it the floor was dirty crumbs were on the table I was tired from a long day just wanted the night to be over
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 1 août 2023
Hello Ora,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsﾽ expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Médiocre

Carl

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There are what appear to be drug addicts in the stairwell and parking lot. Upon walking to my room, someone tried to sell me a tablet. Got in room and TV wouldn’t work so I was moved to another room. Noise outside most of night and hard to get comfortable in the bed. Aside from that, it was great.
Séjour de 3 nuits en juillet 2023
Réponse de Manager le 30 juil. 2023
Hello Carl,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Horrible

Chipper

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just Nasty - Literally Disgusting.
Let's start with the positives: 1) Desk clerk was pleasant; 2) TV worked; 3) Cable worked; Hot water worked; 4) Keycard for door worked; 5) Room was relatively spacious; 6) Reservation was inexpensive. Now, for the negatives: The desk clerk charged me an additional $3.00 Administrative fee. Upon approaching my room, I encountered a vagrant sitting outside my door, which was in a darkened corner by the staircase. He stayed there, talking loudly on his cell phone outside my room for hours. My room smelled awful. There were at least 4 houseflies living in my room. The property and the room appear dilapidated. There are several broken down automobiles parked on the property. There is trash everywhere on the property. Not all of the lights in my room worked. The bed coverings were stained and appeared to be ancient. The privacy curtain had several holes in it. The floor was filthy. There was a wet towel on the floor, wadded beneath the A/C unit. There was no plastic bag in my room's trash can. The bathroom fixtures are ancient and falling apart. The shower curtain rod is the removable, spring-loaded, dime store type. There was only one roll of toilet paper provided. There are drilled holes with no fixtures in the furniture and the walls. It was difficult to stay in this room - it is likely one of the worst I have ever paid for. It also is likely to currently have several health code violations. I feel slimy and idiotic for reserving and sleeping in this room.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 27 juil. 2023
Hello Chipper, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Satisfaisant

Geraldine

The television in my room kept cutting out. I told the workers it’s the hdmi cord In which he kept arguing saying it’s not
Séjour de 3 nuits en juillet 2023
Réponse de Manager le 27 juil. 2023
Hello Geraldine, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

2/10 Horrible

margo

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 14 août 2023
Hello margo, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Horrible

Ramona

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 23 juil. 2023
Hello Ramona,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Horrible

Suzanne

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Budget Lodge disgrace
I have never stayed in such a dirty filthy hotel in my life. No towels no soap shampoo in the room. No hairdryer. Called the front desk place and we got two towels and one washcloth. I would normally never leave a bad review, but I would tell everyone do not go there it’s filthy
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 9 juil. 2023
Hello Suzanne, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

6/10 Satisfaisant

Latisha

Séjour de 1 nuit en juin 2023
Réponse de Manager le 4 juil. 2023
Hello Latisha,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Satisfaisant

Mechelle

Les points forts : Confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Manager le 27 juin 2023
Hello Mechelle,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Horrible

Alburt

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very unclean. The linen was stained. It smells like a cigar bar
Séjour de 1 nuit en juin 2023
Réponse de Manager le 25 juin 2023
Hello Alburt,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 Satisfaisant

Mechelle

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Manager le 21 juin 2023
Hello Mechelle,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Horrible

David

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Would not stay there again if you paid me
Séjour de 2 nuits en juin 2023
Réponse de Manager le 7 juin 2023
Hello David, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 Horrible

Leland

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not good
Séjour de 1 nuit en mai 2023
Réponse de Manager le 25 mai 2023
Hello Leland, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

4/10 Médiocre

Jeremy

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en avril 2023
Réponse de Manager le 2 mai 2023
Hello Jeremy,We can't thank you enough for sharing your feedback with regards to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en avril 2023
Réponse de Manager le 22 avr. 2023
Hello Natasha,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2023
Réponse de Manager le 15 avr. 2023
Hello Natasha,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to see you again in the future.

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service
Séjour de 1 nuit en avril 2023
Réponse de Manager le 15 avr. 2023
Hello Natasha,Thank you for taking the time to share your comments regarding our service. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Bien

Victor

Séjour de 1 nuit en avril 2023
Réponse de Manager le 15 avr. 2023
Hello Victor,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Bien

Santos, canton

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has good access in and out with good parking.
Séjour de 2 nuits en avril 2023
Réponse de Manager le 9 avr. 2023
Hello Santos,We appreciate the time you have taken to bring to our attention your feedback with regards to our parking as well as our access. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Horrible

Luis

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was dirty and was dust all over the place.
Séjour de 1 nuit en avril 2023
Réponse de Manager le 5 avr. 2023
Hello Luis, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 Satisfaisant

Mechelle

Couple
It was okay, nice quiet location. The only issue I had was the people that was over top us, was walking back and forward throughout the night and early morning. it was hard to sleep.
Séjour de 2 nuits en mars 2023
Réponse de Manager le 5 avr. 2023
Hi Mechelle,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

4/10 Médiocre

Sherri

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Manager le 31 mars 2023
Hello Sherri,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Horrible

Dellon

Séjour de 1 nuit en mars 2023
Réponse de Manager le 14 avr. 2023
Hello Dellon, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Satisfaisant

Sheba

Séjour de 1 nuit en mars 2023
Réponse de Manager le 26 mars 2023
Hello Sheba,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Bien

Mechelle

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2023
Réponse de Manager le 24 janv. 2023
Hello Mechelle,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bien

Mechelle

Les points forts : Propreté, personnel et service, confort de la chambre
Stay
Check in was okay. The stay was very nice and quiet. If you do not want to be disturbed make sure you get a do not disturb sign. House keeping comes around in the morning. The beds are okay as well
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 13 nov. 2022
Hello Mechelle,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Médiocre

Albert

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Roaches coming out from behind the tv on the wall I sprayed raid roach spray the people up stairs was partying all night made loud noises I had to get up at three am to go complaine to the manager didn’t get no sleep they continued to party until five am I was very tired my pregnant wife didn’t get no rest either I asked the manager for a free night due to the rudeness of the people up stairs he said he could not accommodate us
Séjour de 3 nuits en octobre 2022
Réponse de Manager le 22 oct. 2022
Hello Albert,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

8/10 Bien

Janice

Séjour de 1 nuit en août 2022
Réponse de Manager le 4 janv. 2023
Hello Janice,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Saleh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 5 oct. 2022
Hello Saleh,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Quadeer

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Decent hotel
Room was decent enough for my short stay
Séjour de 2 nuits en septembre 2022
Réponse de Manager le 28 sept. 2022
Hello Quadeer,Thank you for sharing this honest review and feedback about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Horrible

Naeem

Séjour de 1 nuit en septembre 2022
Réponse de Manager le 26 déc. 2022
Hello Naeem, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Patty

Séjour de 1 nuit en septembre 2022
Réponse de Manager le 23 sept. 2022
Hello Patty, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bien

Mechelle

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 21 sept. 2022
Hello Mechelle, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.