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Avis sur Residence Inn Norfolk Downtown

3 out of 5
Residence Inn Norfolk Downtown
227 West Brambleton Avenue, Norfolk, VA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 391 avis sur 737." "
Note des voyageurs de 8 (Bien), d’après 221 avis sur 737." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 737." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 737." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 737." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Alain, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel mais avec une voiture
Seul point négatif : situé dans un quartier "désert" , un peu loin en marchant des attractions de la ville. Mais si vous avez une voiture très bien : literie de qualité supérieure, canapé lit correct, cuisine bien équipée et propre. Suite spacieuse, hôtel et chambres très propres, piscine intérieure agréable, parking juste en face a prix correct, petit déjeuner avec du choix et dans une salle grande et agréable. Silencieux, climatisation centrale efficae et silencieuse. Un des meilleurs hotels que nous avons utilisé pendant notre séjour de 3 semaines à travers la côte est.

10/10 Excellent

Tamela

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were extremely helpful and friendly!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Antrena

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room wasn’t ready until almost 4. Check in is at 3. Had to call for bedding for pull out sofa and additional towels. Other than that, it was decent.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Amy

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Horrible. We were never able to get sheets or blankets for the pull out couch. No towels in the pool area. The beds were so uncomfortable we ended up leaving I. The middle of the night to go home. We could not sleep on a bare mattress and this was a suite!!
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Ryan

Voyage d’affaires
Les points faibles : Équipements
TV, Internet did not work the whole day. I notified the front desk and maintenance three times and nobody ever showed up out of my weekday.
Séjour de 5 nuits en mars 2024

10/10 Excellent

Margot

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful and courteous
Séjour de 2 nuits en mars 2024

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Nice breakfast. Friendly staff.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Justin

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de AGM1 le 7 mars 2024
Thank you for booking your stay with us at the Residence Inn Downtown Norfolk. We value your feedback and your time. Please feel free to contact us with any questions or concerns.

10/10 Excellent

karma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. The front desk staff was phenomenal. The room was clean. I would definitely stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de AGM le 7 mars 2024
Thank you for feedback. It is greatly appreciated.

4/10 Médiocre

Andreas

Voyage d’affaires
Les points faibles : Personnel et service
There were three identical reservations in our booking, each for the same type of room and the same number of nights. The rooms were pre-paid in full. There were two problems, one minor one major: 1) One of the travelers got an email on the second-to-last morning indicating that he was checking out that day. When talking to the reception the person told us to ignore the email as it was sent in error. 2) The credit card of one of the travelers, a foreign national who would have had trouble fighting this from his home country, was charged for a full night of accommodation. This was not done "silently" without any indication of the receipt that was emailed after the stay. Because of these two problems, as well as the fact that my room was not cleaned or made up at any time during my 4-night stay, I will not stay in this hotel again.
Réponse de AGM le 7 mars 2024
Thank you for booking your stay with us at the Residence Inn Downtown Norfolk. I apologize for the inconvenience you had with your stay here. We value your feedback and your time. Please feel free to contact us with any questions or concerns.

6/10 Satisfaisant

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice atmosphere, convenient location, we were able to easily and safely walk to the Chrysler Hall for a show and a nearby restaurant. It would’ve been perfect until we went to sleep and the mattress was hard as a rock, the bedding was paper thin, and being on the second floor facing the Blvd the noise was terrible and kept us up most of the night (sirens, loud cars, people walking by late at night) there was constantly some sort of noise. Next time I would request an interior room facing the alley or a higher floor perhaps.
Séjour de 1 nuit en janvier 2024
Réponse de AGM le 7 mars 2024
Thank you for booking your stay with us at the Residence Inn Downtown Norfolk. I apologize for the inconvenience you had with your stay here. We value your feedback and your time. So sorry the beds were not comfortable for you. Please feel free to contact us with any questions or concerns.

10/10 Excellent

Barney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Johnetta

Séjour de 1 nuit en décembre 2023
Réponse de AGM le 7 mars 2024
Thank you for booking your stay with us at the Residence Inn Downtown Norfolk. We value your feedback and your time. Please feel free to contact us with any questions or concerns.

2/10 Horrible

ANGELIA

Les points faibles : Propreté et équipements
Séjour de 2 nuits en décembre 2023

10/10 Excellent

DAVID, HANAHAN

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

HARRISON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located in downtown Norfolk. Very friendly and professional staff!
Séjour de 6 nuits en novembre 2023

8/10 Bien

Jennifer

Les points forts : Personnel et service et confort de la chambre
Nice staff, rooms need some TLC
Staff if amazingly friendly. The lobby and gym and very nice. However, our room was in need of a good cleaning and a new tub. The tub was rusted and there were stains in the doors, couch, and bed skirt. The utensils needed to be washed before use as well.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Rondesha

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply amazing people
Good location, nice clean room, an overall consistent brand experience. How this location goes above and beyond is the amazing customer service. The hiring manager should get a pat on the back for finding the best people. They’re authentic in a way that is difficult to explain all while maintaining the utmost professionalism.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Super friendly staff; great breakfast!
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Paul

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Close but no cigar
First, this hotel is not accessible at it's street address. The entrance is behind it on York Street between Duke and Bush. Opposite it on York is a city garage where you need to park. At check in I was told the hotel would validate parking which allowed scanning and in/out privileges. Free? Oh, no. $18/day added to bill. Street parking? Let's not engage in fantasy. The room was large and comfortable and clean with housekeeping every 3rd day or by request. Only glasses were glass and inappropriate for bathroom use. BYO plastic. TV announced that most channels were available if you had your own subscription to sign in to. Otherwise, basic cable. No USB connections in the room, but plenty of 120v plugs. Again, BYO. A pleasant place, and walkable to many places in the city, nearby light rail station.
Séjour de 3 nuits en août 2023

10/10 Excellent

Larry J.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023

8/10 Bien

Alvaro

Séjour de 3 nuits en août 2023

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Suite setup was great and looked recently updated. Breakfast was terrific with lots of variety. Staff went out of their way to be friendly and helpful; they were awesome.
Séjour de 8 nuits en août 2023

2/10 Horrible

Corey

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was mold on the shower ceiling, leak and water damage over the sink, loose tile in the kitchen and there was also what appeared to be either blood or feces smeared on the bathroom wall. I wish I could attach pictures
Séjour de 5 nuits en juillet 2023
Réponse de L le 4 août 2023
Thank you for staying at the Residence Inn by Marriott Norfolk. We offer our sincerest apologies for the experience you had with your stay. We appreciate your feedback which allows us the opportunity to improve our services and product. A work order has been issued for the kitchen tile and the housekeeping manager addressed the cleanliness issues.

6/10 Satisfaisant

Stephen

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Adequate. Master bed was fine, but pull out couch was unusable, a problem since we needed it. Bathroom was also tired, worn. Pool was tired and not the cleanest. Whirlpool walls were disintegrating. Staff was incredibly personable but there just weren’t enough of them. And no maid service available either.
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Kari Malene

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was really friendly and helpful, especially Dee Dee. Great breakfast, too!
Séjour de 1 nuit en juillet 2023

8/10 Bien

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

suzanne

Voyage en couple
Les points forts : Propreté et personnel et service
Reception desk staff was very welcoming and well informed. Jerry, in particular, was a joy to deal with.
Séjour de 3 nuits en juillet 2023

2/10 Horrible

Gladys

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
-Paid for a king suite for 4 nights. Was placed in a regular king room because king suite did not have a bathroom door. -Mold in ventilation system was not safe for respiratory issues -Daugher's Room - Blood on sheets upon check-in. Was provided new sheets to change sheets and told to change the soiled sheets herself -Daughter's Room - Comforter on the bed had never been washed; Was grey instead of white -Daughter's Room reeked of smoke. Was told to turn off air conditioner to stop the circulation of smoke while the outside temperature reached nearly 97 degrees with a heat index of nearly 110 degrees. -Manager never addressed the issues or alternative room
Séjour de 4 nuits en juillet 2023

2/10 Horrible

Kelly

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The worst hotel I have ever stayed in. Dirty and terrible customer service.
Séjour de 4 nuits en juillet 2023

8/10 Bien

Randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice stay and room.
Séjour de 2 nuits en juin 2023

2/10 Horrible

Judy

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I really couldn’t wait to do this review. I have stayed at Residence Marriotts before, this hotel room was a hot mess! For one the shower curtain was stained and ripped at the top on one side, and the other side was just stained along with the bathtub being chipped. Also it was very difficult to take a shower in that bathtub its a hazard to a senior! My fiancé slipped inside n felled out while trying to enter the tub. He hurt the rgt side of his shoulder. A really bad slip n slide situation when you’re in the shower bathing. There’s nothing on that tub floor to grap your feet on & the porcelain is extremely slippery. That’s the biggest health and safety issue in that room. It’s a shame when you can’t get fresh face towels along with the regular towels. On day one We asked for a coffee pot that was missing, to which We never received one. I had to go downstairs every morning to get coffee for Us. We were there for five nites n days this was by far the worst Marriott hotel I have ever stayed in. I don’t want to leave out the breakfast that comes with your stay. That was the worst breakfast in history of my traveling days. The fruit came fresh from a can, so it tasted like it. The eggs & potatoes were bland with no seasoning n a tad bit over cooked because they were hard. It all went straight into the trash! The only things on that plate the was decent was the Canadian bacon and sausage.(all pork) Nothing for non pork eaters.We put waters in the fridge half the pack froze.
Séjour de 5 nuits en juin 2023

8/10 Bien

Sueeney

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en juin 2023

8/10 Bien

Eunice

Séjour de 3 nuits en juin 2023

8/10 Bien

Adam

Séjour de 7 nuits en mai 2023

10/10 Excellent

Aaron

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
overall great experience here. staff was polite and helpful. our room was very nice, clean, and well maintained. i was disappointed that the pool wasn’t big enough to swim laps, and the fitness area was a bit lacking in equipment, but both areas were well-kept and the fitness room was open 24/7, which was great. breakfast options were lacking (yogurt, toast, eggs, etc), but there are great breakfast places in norfolk, so we just went out instead. validated parking in the garage across the street was very easy.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay. Staff is awesome! Very close to Norfolk Scope
Séjour de 1 nuit en mai 2023

8/10 Bien

Jenna

Les points forts : Propreté
Séjour de 1 nuit en mai 2023

8/10 Bien

Christine

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en mai 2023

10/10 Excellent

Alana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was absolutely amazing! They recommended stripers for dinner, which was yummy, and they were also very accommodating when I woke up super early and wanted to have some lights on in the lobby. The lady who puts out the breakfast was so warm and welcoming she came over to say hi cause I was up early doing some homework and overall it was just amazing. Would definitely definitely go back!!
Séjour de 2 nuits en mai 2023

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean and the staff was friendly! I will definitely be back.
Séjour de 2 nuits en mai 2023

8/10 Bien

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was Clean, Staff were very friendly. Priced well for the area. only issue was park garage run by city, not hotels fault.
Séjour de 3 nuits en mai 2023

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

8/10 Bien

John

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a pleasant property. Having a suite with kitchen made our four night stay nice. We were at a conference and were a 20 minute walk away. The pool and exercise room were maintained although there were little leg weights-likely I brought my stretch bands. Had two repairs in the room over the four days, but things were taken care of quickly.
Séjour de 4 nuits en avril 2023

10/10 Excellent

Howard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

8/10 Bien

Juliann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

2/10 Horrible

Cynthia

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
shabby property-no real housekeeping service-tired and worn room-broken coffee maker-wifi unusable-"breakfast included" a joke-I will never stay at a Marriott again. Hilton Inns etc much better properties for the money- shower diverter barely worked- only give 2 towels had to ask for more which they tied to the hotel room door! all this for $1200 for a 3 night stay. I don't expect to rent a hotel room and wish to go home since my home is far far cleaner than the hotel-shameful
Séjour de 3 nuits en avril 2023