Hall
Vérifier la disponibilité

Avis sur Baymont by Wyndham Portage Indiana Dunes

2.5 out of 5
Baymont by Wyndham Portage Indiana Dunes
2323 Willowcreek Rd, Portage, IN

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 308 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 327 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 188 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 100 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 80 avis sur 1003." "

7,6/10

Propreté

8,4/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Florence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
Séjour de 1 nuit en octobre 2018
Réponse de Manager le 30 oct. 2018
Thank you for your valuable opinion regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Antony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property offered everything I could ever have needed it wanted for a short or long term stay.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Antony,We are delighted to hear that you found our property to have everything you needed for your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

6/10 Satisfaisant

carla

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et personnel et service
I did like the pet friendly policy and the rate for your dog was only $20 compared to other hotels.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello carla, We are pleased to hear that you appreciated our pet-friendly policy and found the rate for your dog to be competitive. We hope this experience encourages you to consider staying with us again in the future.

10/10 Excellent

Nadette

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very happy with our stay!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Nadette,We are delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Should you have any future questions or require assistance, please do not hesitate to reach out to our management team.

10/10 Excellent

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
it was peaceful! And none of my stuff got stolen!!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello richard,We are delighted to hear that you had a peaceful stay with us. Rest assured that the safety and security of our guests' belongings are a top priority for us. Should you have any future concerns or feedback, please do not hesitate to reach out to our management team directly.

8/10 Bien

Greg

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was ok. Needs some fixing up
Séjour de 4 nuits en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Greg, Thank you for your feedback. We appreciate your comments and will share them with our team for improvements and enhancements. Your input helps us strive for excellence in guest satisfaction.

6/10 Satisfaisant

Todd

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
When hotels allow pets - over time it usually has a bit of an odor. This hotel used to be a top notch stay but over the years has come to the point of needing a remodel. There also was a used washcloth hanging on the shower rail. Which is kinda disgusting but also an easy thing for a cleaner to overlook I’m sure.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Todd, We apologize that your recent experience did not meet expectations. We value your feedback and will address your concerns with our team for improvement. Your comments help us to enhance our services for future guests.

6/10 Satisfaisant

Linda

Les points forts : Propreté
The elevator was quite noisy. There was leftover food in the refrigerator when I arrived.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Linda, We regret to hear that your stay was less than satisfactory. Your feedback regarding the elevator noise and cleanliness of the room are important to us for future improvements. We appreciate you bringing these concerns to our attention and will address them with the appropriate teams.

6/10 Satisfaisant

Dennis, Binghamton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable room but noisy, train traffic and loud HVAC. Decent breakfast but ran out of coffee.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Marvin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was quite
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Marvin,We're grateful for your feedback and to know that your stay was tranquil. Thank you so much, waiting to serve you again!

2/10 Horrible

Ali

Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Ali, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any further details on how we can improve for the future. We value your input and would appreciate the opportunity to address your concerns.

2/10 Horrible

Chris

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice People, DIRTY Place!
The hotel service staff did a good job with what they had to work with. I have stayed in hundreds of hotel rooms and I will say this was the dirtiest and most broken-down room I have ever stayed in. By broken-down I mean: Broken phone, broken chair, cracked lampshade, broken door (deadlock would not engage). Tried to swap out the chair, but nothing to offer, so I used one of the chairs from the breakfast area. I had to move the nightstand to plug in the clock and it was disgustingly dirty underneath. Linens and food service trash was in the hallway from before I checked in until after I checked out the next day...
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 21 janv. 2024
Hello Chris,Thank you for taking the time to provide your feedback on your recent stay with us. We apologize for any inconvenience you experienced during your stay. Your comments have been forwarded to our management team for review and improvement. We strive to provide clean and well-maintained accommodations for our guests, and we regret that we fell short of your expectations. We appreciate your understanding and hope that you will give us another opportunity to exceed your expectations on a future visit.

4/10 Médiocre

John

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hope you like cold showers
It’s unacceptable to not have hot water in January while it snows outside.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello John,We apologize for any inconvenience caused by the lack of hot water during your stay. Our team works diligently to ensure all amenities are functioning properly. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Georganne

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Georganne,Thank you for choosing our hotel for your stay! We're glad to hear that you had a great experience with us. We hope to welcome you back soon for another fantastic stay.

6/10 Satisfaisant

Mackenzie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I felt like a little unsafe in the hotel room as there were people trying their cards in my door hotel room.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Mackenzie,Thank you for bringing this to our attention. We take the safety and security of our guests very seriously. Our team will review the security footage and address this matter appropriately to ensure incidents like this are prevented in the future.

6/10 Satisfaisant

Randy

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 18 janv. 2024
Hello Randy, We appreciate you choosing to stay with us and we're happy to hear that you had a satisfactory experience overall. Should you have any specific concerns or feedback about your stay, please feel free to reach out to us directly. We value your opinion and hope to welcome you back in the future for an even better stay.

10/10 Excellent

Samantha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Samantha,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience. We strive to provide excellent service and are thrilled that we met your expectations. We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Natalia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Natalia,We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Your positive rating is greatly appreciated, and we are glad to know that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Breyon

Voyage d’affaires
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Breyon,We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, we encourage you to reach out to us directly so we can address any concerns you may have had. We strive to provide exceptional service to all our guests and hope to welcome you back in the future.

8/10 Bien

Melissa

Had a party in the bar area
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Melissa,Thank you for choosing our hotel for your recent event. We appreciate your feedback and would like to remind you that our bar area is available for use by all guests. Please note that any noise disturbances caused by events are managed in accordance with our hotel policies to ensure a comfortable stay for all guests. We hope you had an enjoyable time and we look forward to welcoming you back.

2/10 Horrible

Mark

Voyage en famille
It just got worse
I have stayed at this hotel many times. It gets worse each stay, and this will be the last time i stay here. No matter how many times i get keys, they have trouble working properly. The elevator caught fire and was out my entire stay being on the top floor. One bed was missing the fitted sheet, and room service never showed up. Bugs were on the bathroom floor. Check out was fun making multiple trips up and down the stairs because the elevator still did not function.
Bugs on towel
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Mark,Thank you for choosing to stay at our hotel and for sharing your feedback. We apologize for any inconveniences you experienced during your recent stay. We strive to provide a seamless experience for our guests, and we regret the issues you encountered with the keys, elevator, room service, and housekeeping. We appreciate your feedback and will address these concerns with the relevant departments to ensure improved service. We hope you will reconsider staying with us again in the future.

6/10 Satisfaisant

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staycation Near Home
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello William, We appreciate you choosing our hotel for your stay. If there was anything that did not meet your expectations, please feel free to reach out to us so we can address any concerns and improve for the future. We value your feedback and hope to have the opportunity to welcome you back soon.

2/10 Horrible

Rachel

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The elevator caught on fire and there were stink bugs in the room. The staff was verh nice though.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 25 déc. 2023
Hello Rachel, We sincerely apologize for the inconvenience caused during your stay and appreciate your kind words about our staff. Guest satisfaction is our top priority, and we regret any inconvenience caused by the elevator incident and the presence of stink bugs in your room. Please feel free to reach out to our management team if you have any further concerns or feedback.

6/10 Satisfaisant

Elizabeth

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Elizabeth, We appreciate you choosing our hotel for your recent stay. If there is anything we can do to improve your experience, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to address any concerns you may have had.

4/10 Médiocre

Camryn

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Camryn,We're sorry to hear that your experience at our hotel didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific issues you encountered during your stay. Our team is committed to providing the best service possible and we hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Allaina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast is amazing!
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Allaina,Thank you for your positive feedback regarding our breakfast! We're glad to hear that you enjoyed it during your stay with us. We are committed to providing a great dining experience for our guests, and your kind words are truly appreciated. We hope to welcome you back again in the future for another enjoyable stay.

10/10 Excellent

Cedric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall great stay and comfortable
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Cedric,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great and comfortable stay. We appreciate your generous words and hope to welcome you back in the future for another wonderful experience.

6/10 Satisfaisant

Diane

Voyage en famille
Les points forts : Propreté et personnel et service
Staff was very nice and friendly. Keycards didn't work very well. When they gave me a new one, they did not check to make sure I should have access to that room... hmm... Also the refrigerator didn't really keep my food cold. Their inner front door has a push-pad for handicapped access, only it doesn't work. When I pointed this out, the person said, " O I don't know.." They didn't seem to understand that I was telling them it didn't work and that they should fix it.. hmm.. Good breakfast, rooms clean and ok.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello Diane, Thank you for taking the time to provide feedback on your recent stay. We are glad our staff was friendly and accommodating. We apologize for any inconvenience you experienced with the keycards and the refrigerator. We will address these issues with our team to ensure a smoother experience for our future guests. Regarding the push-pad for handicapped access, we appreciate you bringing this to our attention, and we will take immediate action to fix it. We are pleased to hear that you found our breakfast enjoyable and the rooms clean. We hope to have the opportunity to welcome you back in the future for an even better experience.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
The hotel overa was average. It is pet friendly so there are a lot of dogs, and fur. The dogs were all well behaved and owners were responsible. Whatcaused usconcern was the seemingly homeless man sleeping in the 3rd floor stairway. No cameras were in the stairways so this gentlema made himself at home.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 14 déc. 2023
Dear Guest, Thank you for sharing your feedback. We appreciate your recognition of our pet-friendly atmosphere and responsible pet owners. We apologize for any inconvenience caused by the situation you encountered in the stairway. Please rest assured that we take such matters seriously and will review our security measures accordingly. Your safety and comfort are our top priorities, and we hope to welcome you back for a more enjoyable stay.

8/10 Bien

Rufus

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 déc. 2023
Hello Rufus,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.nce.

4/10 Médiocre

Alicia

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté et équipements
Although the staff was very accommodating, we never received housekeeping services for our four night stay!! Upon check-in, we were not told that we had to request their services after our third night. They never emptied the trash...until front desk told me to sit it outside the door. I had to go to the front desk to get fresh towels. The air unit sparked the first night, then only cold air came out (it was 28 degrees outside!!) At least maintenance fixed the air unit the next day...overall 2.5 stars.
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Alicia, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our housekeeping policy is to provide service upon request after the third night, and we apologize if this was not properly communicated to you. We appreciate your patience regarding the air unit, and we're glad our maintenance team was able to resolve the issue promptly. Your comments will be shared with our team for further improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Clean rooms nice soap and shampoo
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello robert,Thank you for your feedback! We're thrilled to hear that our staff was friendly and that you found our rooms clean. We take pride in providing quality amenities like soap and shampoo. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Lauren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and modern, small extras like water and tea set out by check in desk. Very friendly and accommodating check in
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello Lauren,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you appreciated the cleanliness and modernity of our property. We strive to provide small touches, like complimentary water and tea, to enhance our guests' stay. It is wonderful to know that our friendly and accommodating check-in team made a great impression on you. We hope to welcome you back in the future for another enjoyable stay.

6/10 Satisfaisant

CLAUDIA, OXFORD

It was conveniently located right next to the Indiana Tollroad entrance and only a mile from Interstate 94. The hotel was quiet and our room was clean, but the carpets were worn and public areas could use some refurbishing. So based on those facts, I only gave them an average rating. However, I would stay there again if I ever needed a room in that area.
Réponse de Manager le 24 nov. 2023
Hello CLAUDIA,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found the location convenient and the room clean. We apologize for any inconveniences you may have experienced due to the worn carpets and will make note of your comments about the public areas for future improvements. We look forward to welcoming you back if your travels bring you to the area again.

10/10 Excellent

Lynn

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bathroom a little rundown. Everything else was fine. Staff very nice.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Lynn,Thank you for your feedback on your recent stay. We appreciate your kind words about our staff. We will take note of your comment regarding the bathroom and ensure it receives the necessary attention. We hope to welcome you back in the future for an improved experience.

8/10 Bien

CLAUDIA, OXFORD

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 10 déc. 2023
Hello CLAUDIA,Thank you for choosing to stay at our hotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. If there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Natalie,Thank you for taking the time to leave us a perfect ten rating of your recent stay with us. We are pleased to hear that you had an exceptional experience at our hotel. Your satisfaction is our top priority and we strive to deliver outstanding service to all our guests. We look forward to welcoming you back in the future for another unforgettable stay.

8/10 Bien

Nathan

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Nathan,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we're glad you enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great experience.

10/10 Excellent

Ayrymys

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 14 nov. 2023
Hello Ayrymys,Thank you for taking the time to share your feedback with us. We truly appreciate your glowing and perfect rating you gave us. We are thrilled to know that you had such a fantastic experience during your stay with us. We hope to have the opportunity to welcome you back in the future for another delightful stay.

10/10 Excellent

Heather

Séjour de 2 nuits en novembre 2023
Réponse de Manager le 5 déc. 2023
Hello Heather,We are delighted to hear that you had a wonderful experience during your stay at our hotel. It was our pleasure to provide you with excellent service, and we are thrilled that you enjoyed your time with us. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ayrymys

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 14 nov. 2023
Hello Ayrymys,Thank you so much for taking the time to leave us a positive rating! We strive to provide exceptional service to all our guests, and we're glad to hear that you had a great experience with us. We hope to welcome you back again in the future.

8/10 Bien

George, Albrightsville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the highway, great breakfast,
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello George,Thank you for your feedback! We're glad you enjoyed our convenient location near the highway and our delicious breakfast offerings. We appreciate your time in sharing your positive experience with us. If you have any other suggestions or feedback, please feel free to contact our management team directly. We value your input and hope to welcome you back again soon for another enjoyable stay.

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleased
Stay was pleasant Staff was nice room was clean Good breakfast
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 8 nov. 2023
Hello Steven,Thank you for your positive review! We greatly appreciate your kind words about our pleasant staff, clean rooms, and good breakfast. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another enjoyable stay.

8/10 Bien

Kara

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 5 nov. 2023
Hello Kara,Thank you for taking the time to share your feedback. We appreciate hearing from our guests and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with our team for further review and improvement. We strive to provide exceptional service to all our guests and hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Joedi

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would not recommend this hotel and when in town again I will NOT be staying there. Sketchy people as we arrived. Police there the next day fornthe sketchy people we saw when we checked in. The entire hotel smelled like pot. Waiting 10-15 minutes for staff to come to counter for assistance.
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Joedi, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your concerns seriously and will address them with our team to ensure prompt service. We are committed to maintaining a comfortable atmosphere for all guests and will take measures to address any odor issues. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

6/10 Satisfaisant

Randall

Voyage en famille
Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Randall,Thank you for your exceptional rating! We strive to provide an outstanding experience for all our guests and we are thrilled that we exceeded your expectations. We look forward to welcoming you again soon!

4/10 Médiocre

Sheena

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 nov. 2023
Hello Sheena,We're sorry to hear about your experience at our hotel. We appreciate your feedback and take it seriously. Please contact our management team directly so they can address your concerns in a timely manner. Thank you for bringing this to our attention.

6/10 Satisfaisant

Marc

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 15 nov. 2023
Hello Marc, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service and appreciate your insights, which help us improve. Should you have any further concerns, we kindly request that you reach out to our management team directly.

6/10 Satisfaisant

Johnny

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Johnny,Thank you for your review. We appreciate your feedback and we will work to improve our services.

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Personnel et service
The bedspread had stains on it and that made everything else feel suspect too. Average hotel averagely maintained and managed.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 20 oct. 2023
Hello Michael, We apologize for any inconvenience you experienced during your stay. Our housekeeping team will address the issue of the stained bedspread, and we will continue to work on improving our maintenance and management. Thank you for your feedback.