Façade de l’hébergement - soirée/nuit

Avis sur White Oaks Resort & Spa

5 out of 5
White Oaks Resort & Spa
253 Taylor Rd, Niagara-on-the-Lake, ON

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 1263 avis sur 1610." "
Note des voyageurs de 8 (Bien), d’après 260 avis sur 1610." "
Note des voyageurs de 6 (Satisfaisant), d’après 60 avis sur 1610." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 1610." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 1610." "

9,6/10

Propreté

9,8/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Gorkem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Lindy, Guest Services Liaison le 20 févr. 2024
Dear Gorkem,Thank you for the 5 STAR Rating and for letting us know, via this, that you had a fabulous time with us here at White Oaks. We are delighted that your getaway, was all that you were hoping for and look forward to your return. It will be our pleasure to warmly welcome you anytime!Kindest regards,

10/10 Excellent

Aurore

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L accueil des personnes en entrant
Séjour de 1 nuit en décembre 2023
Réponse de Lindy, Guest Services Liaison le 21 déc. 2023
Dear Aurore,We are very pleased to see by your 5-STAR rating that you had a wonderful time here with us at White Oaks!Thank you for letting us know that you found our team "welcoming" upon your arrival...especially as we believe that you deserve to feel happy and to have a great getaway!We look forward to welcoming you back, hopefully soon!Kindest regards,

10/10 Excellent

Luc

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bel hotel et chambre spacieuse. Nous avons bien aimé notre séjour. Par contre, le rapport qualité/prix du petit déjeuner est décevant.
Séjour de 1 nuit en octobre 2023
Réponse de Lindy, Guest Services Liaison le 26 oct. 2023
Dear Luc,We are very pleased to see by your 5-STAR rating and your survey that you had a wonderful time here with us at White Oaks!Thank you for letting us know that you found WO a "very nice hotel" with "spacious room". I am sorry to read that you had a less-than-ideal breakfast experience. It is my hope that our team was able to make it right for you while on property, however, if not - I would be happy to make this right should you wish to contact me at WO (I am the only Lindy here). Pleased leave a message if I am unable to get to the phone right away. I will respond to you as promptly as possible.We look forward to your next visit, to welcoming you back and to doing all that we can to ensure your complete satisfaction in each aspect of your next stay.Kindest regards,

10/10 Excellent

Nilam

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Excellent hôtel. Personnel très courtois, gentil et très serviable. Je le recommande vivement.
Séjour de 1 nuit en septembre 2023
Réponse de Lindy, Guest Services Liaison le 4 oct. 2023
Dear Nilam,It is wonderful to read that you had a 10/10, 5 STAR experience here with us at White Oaks!Thank you for noting that you find WO an "excellent" hotel and that our team is "very courteous, kind and very helpful". We could not be more pleased as we truly believe that you deserve our best!Thank you as well for your gracious recommendation. This means more than you may know to all of us here.We look forward to warmly welcoming you again, anytime! Kindest regards,

8/10 Bien

Marie-Lou, Montreal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for a small trip to Niagara. Located between niagara falls and all the winery. Depending on the type of your trip it could be the perfect location.
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 6 sept. 2023
Dear Marie-Lou,Thank you kindly for one of the TOP Ratings! We appreciate knowing that you had a wonderful getaway with us here at White Oaks and that you found our location "perfect" for your purposes.Our team looks forward to warmly welcoming you back, anytime!Kindest regards,

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super
Séjour de 1 nuit en août 2023
Réponse de Lindy, Guest Services Liaison le 6 sept. 2023
Dear Caroline,We very much appreciate the 5-STAR rating, and you indicating that you had a "super" time here at White Oaks. Thank you!We look forward to your return visit, anytime!Kindest regards,

10/10 Excellent

johanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle place tranquille belle ambiance près niagara fall et beau jardin bien emménager je le recommande vraiment
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 24 août 2023
Dear Johanne,It is lovely to read that you found White Oaks a "nice quiet place", "nice atmosphere" with a "beautiful garden". Thank you for your kind words, your gracious recommendation and especially for letting us know that you are 5 STAR happy!It will be our pleasure to warmly welcome you again, anytime.Kindest regards,

8/10 Bien

Sylvie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon service
Séjour de 1 nuit en août 2023
Réponse de Lindy, Guest Services Liaison le 19 août 2023
Dear Sylvie,Thank you kindly for one of the TOP Ratings and for letting us know that you found our service "very good"! We appreciate knowing that you had a wonderful getaway with us here at White Oaks too.Our team looks forward to warmly welcoming you back, anytime!Kindest regards,

10/10 Excellent

Jean-Philippe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay at this hotel
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 19 août 2023
Dear Jean-Philippe,We are delighted to read that you had an "excellent stay" here with us at White Oaks. Your happiness matters to us as we truly wish you to have the best getaway possible while here.Warmly welcoming you again will be our pleasure!Kindest regards,

10/10 Excellent

MANON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent accueil. Excellent service et très propre !
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 19 août 2023
Dear Manon,Knowing that you are happy and felt welcomed is very rewarding for all of us here at White Oaks!Thank you kindly for your 5 STAR Rating and for letting us know that you found our Resort and Spa "very clean" with "excellent" service.Warmly welcoming you again will be our pleasure!Kindest regards,

10/10 Excellent

nathalie

Séjour de 3 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 6 sept. 2023
Dear Nathalie,We are very pleased to see by your 5-STAR rating that you had a great time here at White Oaks!Thank you for choosing WO and for posting.We look forward to your next visit and to warmly welcoming you back again, hopefully soon!Kindest regards,Lindy, Guest Services Liaison

10/10 Excellent

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout étais comme on aime
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 8 août 2023
Dear Rene,We are delighted to read that everything was to your liking!Thank you for letting us know that you had a wonderful visit with us here at White Oaks and that you are 5 STAR Happy! We are so pleased for you.Warmly welcoming you again will be our pleasure, anytime!Kindest regards,

10/10 Excellent

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plus que bien
Nous passons beaucoup de temps dans les hôtels un peux partout dans le monde et nous avons été épatés du service et de l’offre de cette hôtel 5 étoiles
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 6 août 2023
Dear Claude,Wow, quite a compliment from a seasoned traveler. Thank you!It is our pleasure to take great care of you while you are with us here at White Oaks. We are very pleased that you are happy and look forward to warmly welcoming you again, hopefully many times over the coming years!Kindest regards,

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellente place tranquille , tout près des chutes !!
Séjour de 2 nuits en août 2023
Réponse de Lindy, Guest Services Liaison le 4 août 2023
Dear Eric,We are delighted to read that you found our White Oaks an "excellent quiet place", close to the Falls! Thank you for your 5-STAR rating and for letting us know that you are pleased.Thank you as well for choosing WO and for posting!We look forward to your next visit and to warmly welcoming you again, hopefully soon!Kindest regards,

10/10 Excellent

Denis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
Excellent séjour
Séjour de 1 nuit en juillet 2023
Réponse de Lindy, Guest Services Liaison le 29 juil. 2023
Dear Denis,We could not be happier that you had a 10/10 experience here with us at White Oaks and found your getaway "fantastique"!Thank you for letting us know that you had an "excellent stay" as your happiness is important to our team.We very much look forward to your return and to warmly welcoming you again, anytime!Kindest regards,

6/10 Satisfaisant

Marie-eve

Voyage en couple
Les points forts : Propreté et personnel et service
They are renovating rooms but instead of doing it by section, it is amongst other rooms. So guess what, our room has the room in front, on one side and one in diagonal under construction that started at 8am
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Cédric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Lindy, Guest Services Liaison le 18 avr. 2023
Dear Cedric,We are very pleased to see by your 5-STAR rating that you had a wonderful time here with us at White Oaks!Thank you for letting us know.We look forward to your next visit, to welcoming you back and to doing all that we can to help you enjoy your next visit as much as this one!Kindest regards,

10/10 Excellent

Francine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était parfait. Le personnel est extrêmement courtois et attentif à nos besoins. Sejour excellent !
Séjour de 3 nuits en août 2022
Réponse de Lindy, Guest Services Liaison le 21 août 2022
Dear Francine,You having an "excellent" stay and leaving feeling welcome and cared while with us at White Oaks is our goal! Thank you for letting us know that you are happy and that you found everything "perfect"!It is our pleasure to take care of you and we are grateful to know that you found our team "courteous and attentive".It will be our pleasure to warmly welcome you back!Kindest regards,

10/10 Excellent

Mireille

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
très bien situé. Restauration sur place mais dispendieux.
Séjour de 3 nuits en août 2022
Réponse de Lindy, Guest Services Liaison le 17 août 2022
Dear Mireille, We are pleased to see by your 5-STAR rating that you had a great time here at White Oaks! Thank you for noting that you find us to be "well located" as well. We look forward to your next visit and hope to welcome you soon! Kindest regards,

10/10 Excellent

Anik

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay at this hotel… didn’t wanna leave! The food at the restaurants was very good.. would go there again…
Séjour de 2 nuits en août 2022
Réponse de Lindy, Guest Services Liaison le 21 août 2022
Dear Anik,Thank you for letting us know that you had an "amazing" stay at White Oaks!We are delighted that you "didn't want to leave", found our food "very good" and especially that you will be back to see us again. It will be our sincere pleasure to welcome you again!Kindest regards,

10/10 Excellent

Veronique L.

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Lindy, Guest Services Liaison le 5 août 2022
Dear Veronique, Thank you kindly for your TOP-Rating and for letting us know by this rating that you had a lovely time with us here at White Oaks. We will be delighted to welcome you back! Kindest regards,

10/10 Excellent

ittissam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très propre, personnel souriant et accueillant, chambre spacieuse, emplacement parfait en face de centre commercial et 15 a 20 min des chutes niagara. Nous avons apprécié notre séjour et recommandons cet hôtel.
Séjour de 1 nuit en juillet 2022
Réponse de Lindy, Guest Services Liaison le 3 août 2022
Dear ittissam, We are delighted that you had a wonderful stay with us here at White Oaks and that you found our Resort "very clean" and located conveniently in the Niagara Region and across from the Outlet Collection mall. It is our pleasure to do all that we can to help you have the best stay possible so it is rewarding to know that you found our team "smiling and welcoming"! We will be pleased to have you back anytime and thank you so much for your recommendation! Kindest regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2022
Réponse de Lindy, Guest Services Liaison le 3 juil. 2022
Dear Traveler, Thank you kindly for the TOP Rating! We appreciate knowing that you had a wonderful getaway with us here at White Oaks. Our team looks forward to welcoming you back! Kindest regards,

10/10 Excellent

gilles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2022

10/10 Excellent

diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent choix pour Niagara falls
Très bel hôtel; service courtois et professionnel; chambre spacieuse. Très bien situé pour visiter les Chutes Niagara et les vignobles.
Séjour de 1 nuit en décembre 2021
Réponse de Lindy, Guest Services Liaison le 15 déc. 2021
Dear Diane, Thank you for your TOP, Rating! We are very happy to know that you had a fabulous getaway with us here at White Oaks and that you found our team "courteous and professional". Thank you as well for mentioning our "great" location and spacious rooms. We look forward to your return to the Niagara Region and to WO. It will be our pleasure to welcome you back! A very Merry Christmas to you and yours! Kindest regards,

10/10 Excellent

Paule

Voyage en couple
Les points forts : Propreté et personnel et service
J’ai tout aimé, situation géographique, propreté, tranquillité et accueil Thank you for everything Personnel very nice- room quiet and clean. Nice hotel
Séjour de 2 nuits en novembre 2021
Réponse de Lindy, Guest Services Liaison le 9 nov. 2021
Dear Paule, It is our sincere pleasure to take care of you while you are with us, so it is rewarding for us to know that you found our team "very nice", you room "quiet and clean" and that you found White Oaks to be a nice hotel! We are very happy to read that you had a wonderful, 5 STAR getaway and will be delighted to welcome you back, anytime! Kindest regards,

10/10 Excellent

marie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel établissement, grande chambre bien aménagée. Le petit déjeuner était parfait. Vraiment rien à critiquer.
Séjour de 1 nuit en octobre 2021
Réponse de Lindy, Guest Services Liaison le 23 oct. 2021
Dear Marie, We are delighted that you had a wonderful time with us here at White Oaks and found us to be a "very nice establishment". It is nice to read that you found your room "large" and "well appointed" and your breakfast "perfect". We look forward to your return and to warmly welcoming you back. Kindest regards,

10/10 Excellent

Manon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2021
Réponse de Lindy, Guest Services Liaison le 16 oct. 2021
Dear Manon, Thank you kindly for your TOP Rating! We appreciate knowing that you had a wonderful getaway with us here at White Oaks. Our team looks forward to welcoming you back! Kindest regards,

10/10 Excellent

Sylvie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clients du Québec
Nous avons apprécié notre séjour et recommandons cet hôtel.
Séjour de 1 nuit en octobre 2021
Réponse de Lindy, Guest Services Liaison le 14 oct. 2021
Dear Sylvie, Thank you for visiting us from Quebec. We are delighted that you had a wonderful stay with us here at White Oaks. Thank you as well for your recommendation. We consider this, along with your TOP Marks two of the highest compliments and this is very much appreciated by all of us here at WO. We look forward to welcoming you back, hopefully soon! Kindest regards,

10/10 Excellent

Julie, Gatineau

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout etait super!
Séjour de 2 nuits en octobre 2021
Réponse de Lindy, Guest Services Liaison le 12 oct. 2021
Dear Julie, We are happy to know that you found everything during your recent visit "great"! It is wonderful to know that you had a fantastic, 5 STAR stay and hope to have you back again, soon. We look forward to welcoming you! Kindest regards,

6/10 Satisfaisant

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Insonorisation
Espaces communes agréables, piscine et jacuzzi un peu désuets. Le plus grand problème rencontré est l'insonorisation des chambres, d'autant plus qu'elle était située de façon adjacentes au lobby et à un escalier et la fenêtre donnant sur le débarcadère extérieur. Impossible d'ouvrir les rideaux sans que tous les clients qui entrent à l'hotel ne voient à l'intérieur de la chambre.
Séjour de 2 nuits en septembre 2021
Réponse de Lindy, Guest Services Liaison le 5 oct. 2021
Dear Cynthia, I am sorry to read that your recent getaway was short of ideal, especially as we sincerely wish for a happy, relaxing and rejuvenating stay for you. We are glad to work with you to find a location which best suits your needs and comfort, whenever possible. In the over 20 years that I have been with WO, I have been fortunate in not hearing of an issue regarding the room you are describing, however it may have been an extraordinarily busy time for comings and goings. Please accept my apology for any disturbance due to this. We do hope to have the opportunity to welcome you back when things may be a little less hectic, ensuring our usual, peaceful guest experience. Kindest regards,

10/10 Excellent

Lilia Stella

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2021
Réponse de Lindy, Guest Services Liaison le 24 sept. 2021
Dear Lilia, We could not be happier that you had a Top-Rated experience here at White Oaks! Thank you for letting us know that you had a wonderful time! We very much look forward to your return! Kindest regards,

8/10 Bien

Hélène

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La propreté et salle de bain
Séjour de 1 nuit en septembre 2021
Réponse de Lindy, Guest Services Liaison le 10 sept. 2021
Dear Hélène, We are very happy to know that you enjoyed your time as well as your bathroom and the cleanliness here at White Oaks. We look forward to welcoming you back again, hopefully soon! Kindest regards,

10/10 Excellent

Sophie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2021

10/10 Excellent

Isabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel vraiment accueillant
Séjour de 1 nuit en août 2021
Réponse de Lindy, Guest Services Liaison le 25 août 2021
Hello Isabelle, You are always very welcome here at White Oaks and it is very nice to know that you felt this way during your recent stay. We look forward to having you back again! Kindest regards,

10/10 Excellent

MICHEL

Séjour de 1 nuit en août 2021
Réponse de Lindy, Guest Services Liaison le 17 sept. 2021
Hi Michel, We are delighted that, based on your TOP Marks, you had a getaway that was all you were hoping for! We trust that you found the relaxation, fun and rejuvenation you deserve, during your visit here with us at White Oaks. Please come back soon. We will be happy to welcome you! Kindest regards,

10/10 Excellent

MICHEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surpris
Nous étions hésitant à prendre cet Hotel sur notre itinéraire de vacances . Mais Vraiment étonné Excellent service dès la réception Restaurant très bon et le service Excellent digne d'un grand Hötel . Chapeau à votre équipe. Seul petit bémol les chambres devraient etre au gout du jour mais malgrès ça , toutes les attentions y sont. Seviettes wow et confort du lit excellent .
Séjour de 1 nuit en août 2021
Réponse de Lindy, Guest Services Liaison le 17 août 2021
Dear Michel, We are delighted that you decided to give White Oaks a try and found our service worthy of our "great hotel". Thank you for noting our "very good" restaurant and "Wow" quality towels and comfortable beds! We continue with our updates and look forward to you returning to see our constant progress! Kindest regards,

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de Lindy, Guest Services Liaison le 11 août 2021
Dear Alain, Thank you for the TOP Marks and for letting us know, through them, that you had an enjoyable time while with us here at White Oaks. We look forward to your return and the opportunity to welcome you back. Kindest regards,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service, gentillesse, propreté! Tout y est! Endroit superbe non pas par son emplacement mais bien par l’expérience totale! Bravo
Séjour de 4 nuits en juillet 2021
Réponse de Lindy, Guest Services Liaison le 1 août 2021
Dear Traveler, "Service, kindness, cleanliness" according to your review a "total experience", if you are looking for this kind of a getaway...and who wouldn't? We sincerely believe that everyone deserves to experience and feel this when they are taking a break from their day to day to unwind and rejuvenate. We are delighted that you enjoyed your time with us here at White Oaks and thank you for your lovely words, you've captured what we are hoping to deliver to you and all of our valued guests. We look forward to welcoming you back! Kindest regards,

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel était très accueillant. Très propre. Un décor superbe. Nourriture excellente.
Séjour de 1 nuit en juillet 2021
Réponse de Lindy, Guest Services Liaison le 28 juil. 2021
Dear Traveler, Thank you for noting our "superb decor", "excellent food", "very clean" Resort and Spa and that you felt welcome! We are truly delighted that you had a wonderful time with us here at White Oaks and look forward to your return! Kindest regards,

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't not like that they don't clean the room everyday. That service should get back quickly. I like the breakfast on the patio.
Séjour de 3 nuits en juillet 2021
Réponse de Lindy, Guest Services Liaison le 26 juil. 2021
Dear Traveler, We are happy to read that you enjoyed your breakfast on the patio and your stay overall. Our guest's and team member's health and safety remains our top priority and like you, we are anxious to get back to all of our amenities and services, as we are able to. We look forward to welcoming you back. Kindest regards,

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Covienient location friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Lindy, Guest Services Liaison le 16 avr. 2024
Dear Sabrina,Thank you for letting us know that you had a 5 STAR getaway, found our team "friendly" and our location "convenient! We are delighted that you are Happy!We hope to warmly welcome you again many times over the coming years!Kindest regards,

10/10 Excellent

Florence, North York

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here were all so friendly and courteous, from the front desk to the restaurant seevice. The room was quite comfortable and very clean. We came to watch the eclipse and they provided eclipse glasses too. The food from the Liv restaurant was delicious. Great stay overall!
Séjour de 2 nuits en avril 2024
Réponse de Lindy, Guest Services Liaison le 14 avr. 2024
Dear Florence,What an exciting time for everyone! Thank you for choosing White Oaks for this memorable eclipse adventure and for letting us know that you had a wonderful time."Delicious" food, "quite comfortable and very clean room" and staff who are "so friendly and courteous"…we very much appreciate your kind words and observations, most of all however, we are delighted that you are happy!Warmly welcoming you whenever you have the opportunity to visit again, will be our pleasure!Kindest regards,

10/10 Excellent

Wendy

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were so friendly and responsive. Not just at check in but at any time when you came in contact. Good food options. Very clean.
Séjour de 1 nuit en avril 2024
Réponse de Lindy, Guest Services Liaison le 14 avr. 2024
Dear Wendy,Thank you for letting us know that you are 5 STAR happy!"Friendly and responsive" staff throughout your stay, "very clean" facility and good food options...we are delighted that you enjoyed your stay and that you are pleased with your experience here with us at White Oaks.It will be our pleasure to warmly welcome you again, anytime!Kindest regards,

10/10 Excellent

Jackie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lindy, Guest Services Liaison le 14 avr. 2024
Dear Jackie,We are very pleased to see by your 5-STAR rating that you had a great time here at White Oaks!Thank you for choosing WO and for posting.We look forward to your next visit and to warmly welcoming you back again, hopefully soon!Kindest regards,

10/10 Excellent

Franca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Lindy, Guest Services Liaison le 13 avr. 2024
Dear Franca,Thank you kindly for your 5 STAR Rating and for letting us know that you had a great stay with us, here at White Oaks!We appreciate you taking time to post and look forward to warmly welcoming you back again and again!Kindest regards,

10/10 Excellent

Megan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and updated, the service was very good and everyone was very helpful. We had a great stay and would stay again in the future.
Séjour de 4 nuits en avril 2024
Réponse de Lindy, Guest Services Liaison le 10 avr. 2024
Dear Megan,We are delighted that you had a "great" stay, and especially that you would stay again with us here at White Oaks! We could not be more pleased that you are happy!Thank you for noting our "clean and updated" property as well as our "very good" service and "very helpful" staff. It is our pleasure to help by doing all that we can to ensure the best stay possible.We look forward to your return and to warmly welcoming you again and again!Kindest regards,

10/10 Excellent

Thomas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are downright amazing. There wasn't a single person staffed at that hotel that looked miserable or overworked or stressed. Highly recommend staying here.
Séjour de 2 nuits en avril 2024
Réponse de Lindy, Guest Services Liaison le 10 avr. 2024
Dear Thomas,We can not thank you enough for your kind and generous praise of our team as well as your gracious recommendation!"Downright amazing", no miserable or overworked or stressed staff...it is great of you to post your observations especially as your experience and comfort is important to all of us. We really do enjoy what we do and taking great care of our valued guests and each other, is a big part of this.A cheery greeting, genuine smile and warm welcome are here waiting for you anytime you have the opportunity to visit us at WO! We look forward to it!Kindest regards,

10/10 Excellent

Negah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very welcome reception by staff and warm goodbye on leaving
Séjour de 1 nuit en avril 2024
Réponse de Lindy, Guest Services Liaison le 9 avr. 2024
Dear Negah,As we are truly delighted to have you with us here at White Oaks it is rewarding that you felt "very welcome" upon arrival and appreciated upon leaving. We look forward to seeing you again and hopefully having the opportunity to show you often, just how much you staying here at Wo means to all of us!We are delighted that you are happy!Kindest regards,

10/10 Excellent

Cara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very busy -the day before the 2024 eclipse when it seemed like everyone had come to Niagara. The hotel had no problem handling it; the large number of staff were unfailingly helpful and friendly, and we interacted with a lot of them. The facilities are not new but are well-maintained and have been updated over the years. The garden is lovely, the pool clean and pleasant. I didn’t work out at the gym but I explored it after dinner and it’s extensive, a very large full service gym with a large weight room, yoga, and a lot of squash and tennis. Perhaps check in advance to see how to book a court. It was a wonderful stay. Our usual hotel in this area is near the Falls but we’ll be mixing that up with visits here from now on. My daughter said it was the best hotel she’s stayed at and a “real resort.” There was a festive air as staff and guests were excited about the eclipse. The hotel did not do late checkout (they were far too busy) but let everyone stay on the premises if they had checked out that day and stored their luggage so they could watch the eclipse in the pretty garden. I thought that was kind.
Séjour de 1 nuit en avril 2024
Réponse de Lindy, Guest Services Liaison le 9 avr. 2024
Dear Cara,What a lovely review. We can not thank you enough for your kind words, for winding us happily through your experiences, both with our facility and with our "unfailingly helpful staff". We appreciate you noting that your daughter found our White Oaks a "real resort" and "the best hotel" she's stayed at! We could not be gladder that you are all pleased and that you will be be including WO as part of your Niagara destinations while in the Region.We love sharing special occasions and everyday getaways with our valued guests and the eclipse was a great reason for a little excitement for everyone over the last few days. Thank you for noting our accommodation regarding viewing it while with us, as well as our adept ability to make busy times still feel personal...because it is to us. We believe that you deserve our attention, our appreciation and our caring, and we do our best to ensure you feel this while here.We look forward to your return and to greeting you warmly when you do!Kindest regards,