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Avis sur Old Stone Inn Boutique Hotel

4 out of 5
Old Stone Inn Boutique Hotel
6080 Fallsview Blvd., Niagara Falls, ON

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 407 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 294 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1000." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Annie

Les points forts : Infrastructures et conditions de l’hébergement
Super good
Séjour de 1 nuit en juillet 2023
Réponse de Tony Savoia le 6 juil. 2023
Thank you for sharing such a wonderful review! I hope you stay with us again.

8/10 Bien

Marie

Séjour de 3 nuits en août 2022

10/10 Excellent

Jacques

Séjour de 2 nuits en août 2022
Réponse de Guest Services Team le 30 août 2022
Thanks for staying here with us!!!

8/10 Bien

Patrick

Séjour de 1 nuit en juin 2022
Réponse de Duty Manager Edward le 15 juin 2022
Thank you for the rating, hopefully you will be back soon.

10/10 Excellent

Marie-France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022
Réponse de Edward le 31 mai 2022
Thank you very much for the great review. Hopefully we will see you again soon.

8/10 Bien

Christophe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022
Réponse de Edward le 22 mai 2022
Thanks for the great review, hopefully we will see you again soon.

8/10 Bien

Déborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My mom and I really appreciated the location, so close (walking distance) of the falls! The bed were as well very comfy and I even enjoyed the extra blanket. A pair of slipper was missing, which is not a big deal.
Séjour de 2 nuits en avril 2022
Réponse de Edward le 6 mai 2022
Thank you for the review, hopefully we will see you again soon.

8/10 Bien

Marie josee

Séjour de 2 nuits en avril 2022
Réponse de Edward le 11 avr. 2022
Thank you for staying with us, hopefully we will see you again soon.

10/10 Excellent

Jocelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel attentionné et décor chaleureux
Séjour de 4 nuits en septembre 2021
Réponse de Tony Sabourin le 14 oct. 2021
Dear Jocelyn, Thank you for the perfect review!

6/10 Satisfaisant

Mélanie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Le prix du stationnement était exagéré, soit 25$ par jour. De plus, j’ai dû payer des frais de commodité de 15$ par jour… mais pour quelle commodité??? Aucun service au chambre, pas de ménage et restaurant de l’hôtel fermé.
Séjour de 3 nuits en septembre 2021
Réponse de Guest Services le 25 sept. 2021
Merci. We appreciate you taking the time to share your comments. We continually review and listen to what our guests are saying. Your comments will be shared with our management team. In appreciation.

6/10 Satisfaisant

Vanessa

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Plusieurs frais supplémentaires qui devraient etre inclus dans un hôtel 4 étoiles (café, piscine, stationnement)
Séjour de 2 nuits en septembre 2021
Réponse de Tony Sabourin le 18 sept. 2021
Merci de rester avec nous!

10/10 Excellent

Simon

Séjour de 2 nuits en septembre 2021
Réponse de Tony Sabourin le 18 sept. 2021
Dear Simon, We are very excited to receive your perfect score and cant wait to see you again!

6/10 Satisfaisant

Julie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Frais supplémentaires abusifs
C’est un hôtel bien entretenu et propre. Le personnel est sympathique. J’ai réservé cet hôtel avec « hôtels.com » car j’ai eu un très bon prix. Cependant, les frais supplémentaires de l’hôtel sont vraiment abusifs. Le stationnement coûte 25$ par jour plus taxes et il y a un stationnement juste en face de l’hôtel pour 10$ par jour. De plus, l’hôtel ajoute des frais de 15$ par jour pour l’entretien de la piscine (qui était en réparation durant notre séjour), pour le téléphone (inutile puisqu’en 2021 presque tout le monde à son propre téléphone), ils appellent ça  « hotel facility fees ». Avec l’ajout de ces frais, le prix d’une nuitée augmente beaucoup trop.
Séjour de 2 nuits en juillet 2021
Réponse de Tony Sabourin le 4 août 2021
Merci pour votre merveilleuse critique et vos commentaires sincères. Nous espérons vous voir bientôt!

10/10 Excellent

Charlotte, Toronto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The design, niche decoration. close to downtown, falls and entertainment disctrict
Séjour de 1 nuit en janvier 2020
Réponse de Reservations le 5 févr. 2020
Thank you very much for sharing your experience at the Old Stone Inn Boutique Hotel. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon.

10/10 Excellent

MarieMorales, Montreal

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay. Nearby the falls and very nice staff
Séjour de 2 nuits en septembre 2019
Réponse de General Manager le 26 sept. 2019
Dear MarieMorales Thank you for staying with us!

8/10 Bien

Lily

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super cute and short walk to town. The walk to town was not the prettiest
Séjour de 2 nuits en avril 2024
Réponse de Michael le 17 avr. 2024
Thank you for taking the time to provide us with a post stay review. We hope to serve in the future.Management

4/10 Médiocre

Jamie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Found out there were more fees at the end of my stay. I could have stayed at a nicer hotel for the same price in the end
Séjour de 2 nuits en avril 2024
Réponse de Michael le 15 avr. 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

4/10 Médiocre

Kayode

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The restaurant is the only reason why am giving it any star because the staff there were very nice. The hotel room was not tidy, and the AC was making a very loud noise that kept me up all night
Séjour de 2 nuits en avril 2024
Réponse de Michael le 15 avr. 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

8/10 Bien

Trevor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
For boutique read needs modernizing in terms of in room furniture but beds v comfortable and location hard to beat for the price.
Séjour de 2 nuits en avril 2024
Réponse de Michael le 15 avr. 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place nice stuff
Séjour de 1 nuit en avril 2024
Réponse de Michael le 15 avr. 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff knocking on the door after 10pm to leave a housecoat in the room. We never ordered one or needed one and were sleeping at the time.
Séjour de 1 nuit en avril 2024
Réponse de Michael le 15 avr. 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

6/10 Satisfaisant

Sandra

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Michael le 15 avr. 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

8/10 Bien

Joseph, Ontario

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is good. Lobby / reception desk good. The limited hours of the restaurant. Bad smell in the middle of the night, disappeared in the morning. May be from the pool ?
Séjour de 1 nuit en avril 2024
Réponse de Michael le 12 avr. 2024
Thank you for providing valuable feedback on your post stay review.Sincerely,Management

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older hotel but very well kept. Very good location, close to the Falls.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 11 avr. 2024
Thanks for taking the time to share Karen! Hope to see you again!

10/10 Excellent

Sharon, Knoxville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful inn very close to the falls
Séjour de 3 nuits en avril 2024
Réponse de Michael le 11 avr. 2024
Thank you for taking the time to provide us with a post stay review. We look forward to serving you again in the future.Management

10/10 Excellent

Heather

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband, me and my dog enjoyed this rustic and warm hotel. The pool was the perfect temperature and was clean. All the staff was friendly and helpful.
Séjour de 2 nuits en avril 2024
Réponse de Michael le 9 avr. 2024
Thank you for providing your post stay review. We appreciate the feedback and look forward to serving you in the future.Management

10/10 Excellent

Don

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Michael le 8 avr. 2024
Thank you for taking the time to provide a post stay review.We look forward to serving you in the future.Management

6/10 Satisfaisant

Behran

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wouldn't recommend this hotel, the pool was very small and hallway smelling of Chlorine. Parking and other services were extra fee. We had a issue with the pet policy and management was supposed to call back which they never did. This was a bad experience overall booking through Expedia.
Séjour de 1 nuit en mars 2024
Réponse de Michael le 7 avr. 2024
Thank you for taking the time to provide your valuable feedback. Can you provide the best contact number to reach you for follow up.Management

6/10 Satisfaisant

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel is welcoming and nicely decorated, the rooms are comfortable, the staff are terrific, the restaurant is pleasant but overpriced. There are NO accommodations for people in wheelchairs or scooters. Not one automatic door opener, very few disabled parking spots (3 maybe), and steps to get from the lobby to the elevator. So rules it out for some of us.
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 5 avr. 2024
Good Day Carol,Thank you for joining us during your recent visit to Niagara Falls. We truly appreciate hearing from you! We do have a few rooms for guests with wheelchairs or scooters however, you may have not seen these as they are accessible via our courtyard area which has an exterior entry to the courtyard. However, to your point, as a historic building, we do have some limitations. Thank you again, for sharing your comments, this provides us with opportunity to be of better service to you in the future.

8/10 Bien

dario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de osi le 3 avr. 2024
Thank you for taking the time to provide us with a post stay review.Management

10/10 Excellent

emilio

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Been on this property about 3 times already and every stay was great. I will come back for the fourth.
Séjour de 1 nuit en mars 2024
Réponse de osi le 3 avr. 2024
Thank you for taking the time to provide us with a post stay review.Management

8/10 Bien

patricia

Voyage en famille
Les points forts : Personnel et service et équipements
Staff were amazing and friendly!
Séjour de 1 nuit en mars 2024
Réponse de Michael le 1 avr. 2024
Thank you for taking the time to provide us with a post stay review.Management

8/10 Bien

Dwayne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convienant location. Rooms are tidy. Well priced.
Séjour de 1 nuit en mars 2024
Réponse de Michael le 1 avr. 2024
Thank you for taking the time to provide us with a post stay review.Management

10/10 Excellent

Charlotte

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful beautiful hotel. The food at the restaurant was fantastic and so were the employees. The only things we did not like was how loud the heater and fireplace were, but hey, they worked, and how parking is $35 a night when you already pay to stay there. Awesome situation as everything in the Falls is walking distance. I would definitely stay there again!
Séjour de 2 nuits en mars 2024
Réponse de Michael le 1 avr. 2024
Thank you for taking the time to provide us with a post stay review.Management

10/10 Excellent

Deborah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024
Réponse de Michael le 31 mars 2024
Thank you for your review we appreciate you taking the time to provide your feedback.Management

8/10 Bien

Raymond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We like the room where we stayed and the staffs are very helpful as well. However, I gave 4 stars because there is a facility fee which is $15 per night which is not mentioned in the website. This seems to be nickel and dimming to me as there are not a lot of facilities in the inn, I would appreciate if it is listed upfront as well in the website. The other issues also in the night sometimes we heard some noises outside as we were facing out. Others than that, we have good stay.
Séjour de 2 nuits en mars 2024
Réponse de Michael le 31 mars 2024
Thank you for providing us valuable feedback.This helps us delivery improved service for future customers.Management

8/10 Bien

Shelley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was great and close to restaurants and attractions. We would have been interested in Mind Trix show at hotel but it wasn't running..man at desk said end of May.
Séjour de 1 nuit en mars 2024
Réponse de Michael le 30 mars 2024
Thank you for taking the time to provide us with this review.Warm regards,Management

6/10 Satisfaisant

Steven

Séjour de 2 nuits en mars 2024
Réponse de Michael le 30 mars 2024
Thank you for taking the time to provide us with this review.Management

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Michael le 28 mars 2024
Thank you for taking the time to provide this review.Management

10/10 Excellent

Jessy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Michael le 28 mars 2024
Thank you for taking the time to provide this review.Management

2/10 Horrible

Katie

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was wonderful. Kind, friendly and so helpful. They literally were the best. The building is beautiful but needs work. Didn't like that there were no showers by the pool. Have to shower in your room and go go dripping down the elevator. Water was cold We woke up to three workmen looking in our window. It was horrible. Never had this happen before. totally not acceptable and disgusting. The tv was terrible with only a few stations including govt programming. Horrible guys who stay in and watch tv at night. The shower had hardly any water coming out. Wanted a coffee in the morning but machine fell apart. Trip was a nightmare
Séjour de 2 nuits en mars 2024
Réponse de Michael le 22 mars 2024
We appreciate you taking the time to provide us with valuable feedback. Please contact me directly for future opportunities and for us to make it right.Michael CollliniGeneral Manager

8/10 Bien

Roberta

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Michael le 30 mars 2024
Thank you for taking the time to provide us with this review.Management

10/10 Excellent

Kortney

Voyage en famille
Amazing hotel. We’ll be booking again
Séjour de 2 nuits en mars 2024
Réponse de DCP - Guest Services le 19 mars 2024
Thank you for staying with us and we are very pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Heidi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient for walking
Séjour de 1 nuit en mars 2024
Réponse de DCP - Guest Services le 19 mars 2024
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon.

8/10 Bien

Vernice E.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de DCP - Guest Services le 19 mars 2024
Thank you for choosing Old Stone Inn. We appreciate your business and your feedback. We hope you had a memorable stay. We welcome any feedback you may have, as we use these to improve our guest's experience.

2/10 Horrible

Mary, Mississauga

Les points faibles : Infrastructures et conditions de l’hébergement
This property is a 2 star at best. The decor is old and the entire property is in need of significant repair. It has been painted to hide the deterioration. They charge $15.00 for a resort fee but there is no resort features. There is an old indoor pool with old loungers. I was told the resort fee includes the 2 bottle of water in the room and wifi as well. They charge 35.00 for parking and the lot is empty. There is $10 parking across the street but no one mentioned that. The TV is analog- like watching TV in the 80s. The furniture is old and the rooms are dark. I do not recommend this hotel.
Séjour de 1 nuit en mars 2024
Réponse de Michael le 15 mars 2024
We appreciate your valuable feedback and taking time to provide us with your review. This feedback helps us improve our service.Management

10/10 Excellent

Rachel, Burlington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was our first time staying at this boutique hotel and it was lovely! The staff were amazing, the room was clean and quiet. We had a Superior double room on the third floor. It had been renovated and had a view of the courtyard. It was super quiet. The beds were comfy and the blackout curtains allowed us to sleep in until 8am which is unheard of for 2 early risers! I would totally stay here again. They are doing work to improve the parking lot and other areas of the hotel but this did not impact our stay at all and will overall improve the hotel. Can’t wait to stay here again!
Séjour de 1 nuit en mars 2024
Réponse de DCP - Guest Services le 13 mars 2024
Thank you for choosing Old Stone Inn Boutique Hotel for your stay. We are very pleased to hear that you enjoyed your stay. we appreciate your feedback and hope to see you again.

10/10 Excellent

Kimberly

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything about the Old Stone Inn! I loved the rustic decor and coziness of the Inn. The rooms were perfection. We were able to bring our dog and were walking distance to the Clifton Hill area. And the Skylon Tower was just across the street. The staff were so warm and welcoming and the food at the restaurant was delicious!
Séjour de 2 nuits en mars 2024
Réponse de DCP - Guest Services le 13 mars 2024
Thank you for choosing Old Stone Inn Boutique Hoteland thank you for your review. We are pleased that you enjoyed your stay with us and hope that you will return in the near future.

4/10 Médiocre

Candida

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The room presentation was nice but that was it. Terrible from start to finish
Séjour de 1 nuit en mars 2024
Réponse de DCP - Guest Services le 13 mars 2024
Thank you for choosing Old Stone Inn Boutique Hotel.We're sorry to hear that your stay was not very pleasant. We hope that we can make it up to you for any future visits. we appreciate your review and hope to see you again.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique and quiet, exceptional front desk staff!
Séjour de 1 nuit en mars 2024
Réponse de DCP le 9 mars 2024
Thank you for your review. We appreciate your business and hope that we will see you again soon.